DC-01-15-07-07-2020

Page 1 of 4

MOU for Medical Diagnostic Services

ThisMemorandum of Understanding is made effective from _____________day of______________2021

Between WOW Health (A project of Heurixtics Pvt. Ltd)and

__________________________________________referred as a Diagnostic Centerhaving Head Office

at _______________________________________ which expression shall, where the context so permits,
include its assigns and successors-in-interest of the one part:

AND
WOW Health(A project of Heurixtics PvtLtd)is providing Digital Healthcare Services and Solutions to
the patients (hereinafter referred to as the “Company”) which expression shall, where the context so
permits, include its assignee and successors-in-interest) of the other part.

Diagnostic Center and Company may hereinafter be referred to individually as “party” and collectively as
“the Parties”. The Parties do hereby recite as follows:

WHEREAS

i. That Diagnostic Center is desirous of availing the patient referral services (hereinafter
referred to as “referral services”) from Company.
ii. The Company shall upon signing of this MoU, provide the said referral services to Diagnostic
Center (hereinafter referred to as “patients” as may be approved by Diagnostic Center).
 Page 2 of 4

1. TERM
Diagnostic Center and Company hereby agreed to make this MoU effective for an initial period of 2
years which is extendable for further period with mutual consent of both parties.
2. SCOPE OF SERVICES
Company shall provide Referral Services to the Diagnostic Center.
3. FEE OF THE SERVICES
Payment will be collected by either of the parties. Company will get referral charges as given
below:Charges mentioned in Annexure Aand Annexure B will be revisedwith the consent of both
parties.

Service Category Referral Fee Remarks

Service category includes all
services/procedures given by
the Diagnostic Center.

In case payment is received by Diagnostic Center, Company will generate an invoice

deducingreferral service charges mentioned above and Diagnostic Center shall assume full financial
responsibility and liability for the payment of the undisputed invoices and fees for the use of
diagnostic services within 15 days of receipt of invoice from Company. All the payments will be
made through banking channel and compliance will be adhered according to laws of Pakistan.

In case payment is received by the Company, Diagnostic Center will generate invoice against the
charges mentioned in annexure B and Company shall assume full financial responsibility and liability
for the payment of the undisputed invoices and fees for the use of diagnostic services within 15 days
of receipt of invoice from Company.

4. RESPONSIBILITIES OF COMPANY
a. Company will generate diagnostic appointments for Diagnostic Centers through its
Online Platform(s) Comprising of Website, Mobile Apps, and Social Media Accounts
etc.
b. Company willprovide contactinformation and mode of service delivery to the
Diagnostic Centerthrough email and HMIS/ERP provided by the Company.
c. Company will pay amount to Diagnostic Center after deducting patient referral fee as
mentioned in Annexure A. All payments shall be made through cross cheque favoring
“Heurixtics Pvt. Ltd”.
 d. It is the responsibility of the Company to give complete information on the pricing
structure and discounts/deals (if any) to the patients and Diagnostic Center.
Page 3 of 4

5. RESPONSIBILITIES OF DIAGNOSTIC CENTER

a. It is the responsibility of DiagnosticCenter to contact and coordinate with the patient and
schedule the appointment with the patient.
b. It is the responsibility of the Diagnostic Centeror the Respective Staff to update their
Respective Schedule, Holidays, Change in Timings to the patients and Company.
c. Diagnostic Center is responsible to design and provide packages and offers to the
Company.
d. Diagnostic Center will pay patient referral fee to the Company as mentioned in
Annexure A. Payments can be made through cross cheque favoring Heurixtics Pvt Ltdor
through cash to the authorized representative of the company.
e. It is the responsibility of Diagnostic Center to provide reportsof the diagnostics to the
patients with their standard service level agreement.
f. Diagnostic Centers can report a patient no-show anytime over 15 calendar days from the
date of the confirmed appointment. If Diagnostic Centers does not report a patient no-
show within 15 days, the appointment would be recorded as a chargeable appointment
and included in the invoice for that month. Companywill provide details of the patients
referred to the Diagnostic Centers for Reconciliation on the basis of which Invoice will
be Generated.
g. This Agreement may be terminated and the merger contemplated hereby abandoned at
any time prior to the Effective Time, however both the parties can resolve the issues
verbally and in written form in virtuous confidence.
 Page 4 of 4

6.OTHER TERMS

a. Company reserves the right to contact a Patient marked as No-Show to validate the No-
Show claim by the Diagnostic Centers and learn the possible reasons to improve its
patient and technology services.
b. Companymay market Diagnostic Centers Services on all Social and Digital Media
Platformsincluding but not limited to Facebook, Instagram, LinkedIn, Snap Chat,
YouTube, SMS, WhatsApp and Google ads.
c. Company will have no direct relation with DiagnosticCenter’s core business and
operations. Any regulations and compliance required by regulatory authorities or any
other legal/ Enforcement authority/ Department will be responsibility of the
DiagnosticCenter. The Company will not be held responsible and liable for any act
taken by authorities or any other authority against the Diagnostic Center for any violation
of rule, law or regulation for the time being implemented.
d. WOW Health (A project of Heurixtics Pvt. Limited) does not endorse any specific Tests,
Physicians, Medications, Products or Procedures and shall not be held liable for any
Postponement, Inadequacy or Imperfection in assessment which may be incurred by
Diagnostic Centers.
e. Both parties undertake to act in good faith to ensure completion of the transaction
provided for herein and to comply with the terms of this MoU.

_____________________________ _____________________________
Name: Name:
Designation: Designation:
Date: _______________ Date: __________________
Company: Company: Heurixtics PvtLtd
.