BAHASA INGGRIS

Usaha Perjalanan Wisata DIV

Politeknik Negeri Sriwijaya

Nama : MUHAMMAD YOGA RIVALDO

Kelas : 1 BPM Usaha Perjalanan Wisata DIV
Dosen : SRI GUSTIANI, S.PD, M.TESOL.,Ed.D.

TUGAS 2
 1.Why does a business need a telephone service?
Telephone service are important for achieving business
efficiency, greater sales, and increased customer
satisfaction. Customers use the call center so they can
contact the company and get answers to their questions
quickly.
1.2.Name the duties of a telephone operator
 Answer and greet Incoming Callers
 Direct and Transfer calls
  Ask Callers to hold on the line
 Connect Callers with different departments

2.1.What is the Advertisement about

B.an available job
2.2.Which of following is NOT a duty of PBX operator
C.Tell callers on hold
2.3What is Probabyl true about people who get the job
B.The hotel teaches them to use the PBX

3.A.Being skilled and talent> 6.Profesional

3.B. a telephone connection >3.Line
3.C.being polite and nice >4.courteus
3.D.to let a caller communicate with someone else>5.connect
3.E.to move a calls to another telephone >2.transfer
3.F. a telephone worker >1.Operator
3.G.a phone call that comes into a place from somewhere else >
Incoming

4.1.are you familiar with PBX System?

B. I used it at work.i am an operator
4.2 please hold while i try to contact Mr.peters.
A. OK, i don’t mind waiting
4.3. How may i direct your calls ?
B. may i speak to mr.johnson,please.
5.How many duties do operators have ?
 Answer and greet Incoming Callers
 Direct and Transfer calls
 Ask Callers to hold on the line
 Connect Callers with different departments