Operations Management

CIA-1

By
Poonam Sah
20MBAR0443
(BFAS)

Date of Submission- 2021/09/22

Submitted to: Dr. Karishma Chaudhary
1. Identify “5 goods and 5 services’’ examples of the given below table. (Sl.no. 0 has been
given as sample answer.

Sl. Industry/ Domain/ Input Throughput Output

No. Topic
Wheat flour, Sugar, Mixing, forming, Salt Biscuits, Sweet
0 Biscuit Salt, Dry fruits, Milk & baking and cooling Biscuits, Sweet & Salt
Water, other Biscuits
ingredients
Dairy Products (milk, Blending, Vanilla Ice cream,
1 Ice-cream cream, butterfat), Pasteurization, Chocolate Ice cream,
Sugar, Flavors, Eggs Homogenization, Butter scotch Ice
Freezing cream and so on.
White paper, outer Paper cutting, book Spiral Notebook,
2 Notebook cover, stitching wire, stitching, Pressing, Scientific or Lab
jute, twin and gum Trimming Notebook,
Composition
Notebook
Cocoa powder, Cocoa Cleaning, Roasting, Candy bars, Cakes,
3 Chocolate liquor, Milk powder, Grinding, Pressing, Cookies, Dark
Butter and sugar Refining, Conching, chocolate, Milk
Formulation chocolate
Wires, mother board, Placing, Assembling, MacBook, Tablet,
4 Laptop plastic, copper, steel, Designing Ultrabook,
iron, gold Chromebook.
Cotton Fibers, Flax, Spreading, Marking, Sweaters, Jeans,
5 Clothes wool, Silk, Leather Cutting, Spinning, Shirts, Gloves,
Weaving Vest and so on.
Scissors, Mirrors, Hair cutting, Hair-cuts, Satisfied
Hair Salon Chairs, Dryers, Combs, Colouring, Styling, Customers
6 Curlers Straightening
Computers, Printers, A/c opening, Issuing Deposits, Loans,
7 Bank Cash counting cheques, Clearing of cheques,
machines, Stamps, Pen Statements, Remittance, SWIFT.
& Paper. printing, Photocopy
Dairy products, Frozen Picking orders, Self-Pick-up, Home
8 Restaurant fruits, Vegetables, Cooking and Serving delivery, Happy
Meat items, Sitting customers
Arrangements
Doctors, Nurses, Appointment, Billing Cure of disease,
9 Hospital Medical equipment, and Check-up. Good health, Happy
Caretaker, Beds patients.
Planes, Pilot, Security Booking, Ticketing, Final destination,
10 Airlines Guards Check-in, Boarding, Happy Passengers.
Baggage handling
2. Select two stores (product/service) that you shop regularly (online/offline). What
competitive advantages do those stores have over their competitors that cause you to
shop there rather than at the competitors?

 Following are the two stores (product/service) that I usually prefer. They are as follows:-

2.1 Daraz Online Shopping

I usually Prefer ‘Daraz’ for online shopping in Nepal. Daraz was launched in 2012. It is South
Asia’s premier online shopping marketplace with an active presence in Pakistan,
Bangladesh, Sri-Lanka, Myanmar and Nepal. Daraz offers a wide assortment of products
than any other platform in Nepal. We can get access to more than 2.5 million products
through one app and get it conveniently delivered to our doorstep. The product ranges
from customer electronics to household goods, beauty, fashion, sports equipment,
groceries and so on. The e-commerce market in Nepal is still small, but growing very fast. In
India, there is stiff competition among e-commerce companies like Amazon and Flipkart.
But that is not the case in Nepal. Here, Daraz is leading the e-commerce transformation.
Daraz is constantly focusing on bringing the latest and most desired products and make
them available to the customers. For example, once a new mobile phone is launched, we
are very likely to find it on Daraz at a very good price. They also offer a returns policy of 7
days on all products on Daraz, which allows customers to return their product if it is not as it
was promised and get the full amount back into their bank account. This is something very
unique and we could not find this with any other online platform or in the shops around us.
If we bought something in premium section called Daraz Mall, we can even return our
product within 14 days. So overall there is no risk to shop on Daraz.

However, other smaller players like Sastodeal, Hamrobazar, Muncha.com, Thulo.com etc.
are also growing which eventually is good for the overall industry. I think the market should
be more competitive because competition brings improvement. Companies should try out
various models to appeal to the customers and user adoption of e-commerce, as a whole,
will improve.

2.2 Machhapuchchhre Bank Limited

I have maintained my saving bank account at Machhapuchchhre Bank Limited, which is one
of the commercial banks of Nepal. Machhapuchchhre Bank Limited was registered in 1998
as the first regional commercial bank from the western region of Nepal and started its
banking operations from Pokhara since year 1943. There are 27 commercial banks in Nepal.
Among them I personally feel the product and services offered by MBL are superior to other
banks. I usually visit the banks and I like the way the bank is delivering its services to its
customers. The bank has adopted the latest technology which is not offered by all the
banks. Following are the reasons due to which I prefer MBL over its competitors:-
 It offers different types of saving accounts to its customers. Each account has its own unique
features.

 The bank provides modern banking facilities such as Any Branch Banking, Internet Banking,
Mobile Banking, Safe Deposit Locker facilities, Utility Bill payment (Telephone & Mobile),
ATM (VISA Debit Cards) to its valued customers. Besides these, it also provides 365 Days
Banking and Evening Counter services to the customers through many of its offices.

 It provides the facility of internet online banking. Through internet banking we can do our
online transactions, funds transfer, balance enquiry, purchase recharge cards, e-sewa.

 The bank has its reach to remote hilly regions of Nepal where technology is next to
impossible. So it has a wide branch network.

 It is one of the first bank to introduce GLOBUS, PSTN Network, and SWIFT (Society for
Worldwide Interbank Financial Telecommunication) system for cash transactions.
Nowadays, the bank is moving more towards digital products and services and introduced
itself as a Smart Bank which is a great advantage for the MBL customers.

 The employees of the bank are usually very much polite in behavior and try their best to
help the customers.

 They cordially welcome the newcomers unlike many other organizations.

 Regular and special customers are treated very well so that they feel respected and
attached with the organization.