Jonathan Javier

Namia11 mkcdlnI 562-111-1111 I Hd pMeGeLAJob @ Co

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ED UCATI O N
Unh 'ers ity o r C ali fo rn ia, Rfr er id e Rfr er:dde, CA
BS in Busine.u Admini.ttrationFi11ant·e ( GP A: 3.5) Grodllafio1J Date : Ju11e 1017
• Organil.iltfons/Awards: Honors Program. ALPFA,ASUCR, Oc.-an·s HonorsList, Chn.nc.cllor·s HonorsList, Cum Laude

WORK BXPERIENCli.
Snap, Inc. (Snapehat) Santa Monk a, CA
Operations Sned a/is1- Prod1 A11:u.N 1017 - Present
• - user trends to'i.mpkment Go-To-Market strategics fora new update calledCboctah improvinguser
eltp<nc noc. l·nng da1a from queues while iocrca!ong custo mer operattons sat1sfect1on rating by 11/.l
• - g maicrials and tional work.flows for mac.ro language processes, crc 1ing Qtin fographics an d
wc bmars ca kl d Snnp inarsspodfically for1s ign-up issues. password resets, and acoount cont11c1queues.
• • ••• !.l!.<.!) mpro ve o_pcrattons proccssc;s for uscr 1ggu1rie l!:9:00flg cuatomct uincs wccklY.
P.:luf Offllf mcludingZcndc$k, ConflUC'DOC,ud J aq_
G ood win 's 0 11ta nk s Rfr e rs id e, C A
, \l ar 1'01ef:Y.llllen1 -- Jamw, y 2017 - Ju11e 1017
• -- n::P.orts on Excel and PowcrPoin( to cond uct trend analysis and research on competitors, lde ntifyin targct
markets to help optimize the website and introduces tamp cards which k ve.raged customer retcmtion by 5% YYJ1'
• - w ith sen i o r m a n age m e n t including marketing direc.tor to misc awarene ss Yo lasses to ,0 followers
on ,ocW Uifng direct marketing te-chniquesto gain )5 followe,r,s ,..ockly on 'facebook an lnllaJ!IID.
• Strategizcd ideas enter a niche market for orgamc QroduCLS and Yoga classes erearin w waiver fonns and building
improvements m collaboration with UC River!>ide instructo r s t o increase attcndanoc. bY. eac h d ass .

Kohl' s Los An jtd cs, CA

Operalions Mana ement lmem J1,ne 20 /6 • Augu. t 10/6
• - financial staEcmcnrs, business s arts, dashboard l'Ccapli to anam <Lina b ase d on producl
crccotage s and pcnettabonrat fordistrict managers. mcrcaung store cfficteocy ofall em ploycc:s by ) 6 9.
• -- with senior managcmen on multi le. functions including customer suocess and fim1ncc-, increasing suwey
a.ubmiss lOltS by )'.1de ,tifying the.pain pomls ot'all customer feedback.
• - f
cmployocs in departments b) engaging c mplO)'CCS with the co m y•s -culture, assessing
1

their strengths, opportunities. and overall skills which improved producuvhy to do tasksby 23 dail,.
S herwin-William, Huntioi too Beach, CA
Opera1ions/Fi1tance Intern May l0 /S - A11g td t 10/5
• - andmtplrmcnled r« ommendations li.k ..J¥-mplo yoc. BB . Contractor ProShow, and Em lo •cc Cheat Sheet
to senior management tb r intern projec.t. lncorporatin_g strategics with l+ int which ranked 1 gJOQ.
• ....e monJt>h• results with 3 ma nagers to identiry hcsl &lowest pcndrabon rat on all products,
analyzing each department which reasedcft'icicncy of dd J\'erics10storei!)'. 70/4 each montb:l
_
• ..... ir sswtth)_ DIY customers and contractors, _pro v i d in g c ;,cceptiona l c u.s1omer
sen.·tcc. and e ffic-ient paint de liveries da ily which translated to cxceodmg sales goals bv l Mm.
LEADERSHIP EXPERI ENCE
Au ociation of Latio o Profeu iooals For America (AL Pf'A} Riw u ide, CA
Din etor o f Profe.u ional Development (OGJ April 20 /7 - Ple'se11t
• W , 1.,1th Joo+,_] ro fcssionals and r«nuters in "arious firms and organization brin co
Delo1tte, KPMG,, Vanguard and Kohr s fo, our ofcss1onal Nffil,O' fkm.&J2!nncr with
• - researc h and da1a from ct1mpu11 sta 1is tics and Career Center reprc:sental ivc;s to Big Fo ur ad visors on find in
im pro"e mc n1.,;.a, nd implementations to bring the l !!B lO UC Riverside toiocrwt 2S
Au ociatt>d S tud e ot 11 o f UC Ri ve r s id e (S tu d e n t G, o e r om e nt )
1
Ri w u id e, C A
El ec ted CHASS Senator May 2016 - Julie1017
• - a · . .mllhon !?LI consisting of studcnl funds Crom C HASS college, organizmg mcctingi; to
allocate week ly to s1u.dentorganizauonsand im11ativcs involv ing gran ts, cuhural t'.'icnts. and um"er:;ity
projects.
• s tuden1,;and faculty dun ng my own office. hours for 10 boun perwcclSw hile .irnplementmg i"'factfulpro1ects
5IIC4u &he Academic T""3ank S ystem, ASUCR C.a,ea: Fai,r and variowlk gwal:ion fo( 1.2.,.0DrH;en,dmtj.
SKJLLS & INT t: Rt: ff S 1

Skills: Microsoft Office (fa ce.I, Powe .rPoint) I CRM (Zc.ndc.sk,Conflu1:ncc, JIRA}I G-Suite I SQL (Class}
Jntert>s ts: S t rategy & O p erauons, A n al) •tt cs , Carocr Consulting, Speaking at Univc.rstties, Basketball, Working Out