MINISTRY OF HEALTH, COMMUNITY DEVELOPMENT, GENDER, ELDERLY AND

CHILDREN

CITY COLLEGE OF HEALTH AND ALLIED SCIENCES

PST06101 LEADERSHIP AND MANAGEMENT

NTA LEVEL 6 DIPLOMA IN PHARMACEUTICAL SCIENCES
NTA LEVEL 6 SEMESTER 1

MARKING GUIDE
CONTINUOUS ESE

SECTION A: MULTIPLE CHOICE QUESTIONS (10 marks)

Instructions:

 This section consists of ten (10) questions

 Choose the most correct answer
  Each question carries 1 marks
 There is only one correct answer
 Answer all questions

1. The following are true statement about the qualities of a coach except for

A. Skilled in that particular field

B. Preference to solitary state
C. Willing to mentor a coachee
D. Able to communicate
E. Able to listen coachee

2. The following are true statement about the Qualities of a Mentor except for

A. Skillful to the respective field

B. Communication skills
C. Have less interest working with mentee
D. Willing to mentor
E. Provide room to listen the mentee

3. The following are true statement about the contribution of mentorship to pharmacy services except for

A. Guiding junior staff on pharmaceutical issues

B. Assisting different pharmaceutical responsibilities like packing.
C. Training highly skilled staff at pharmaceutical unit
D. Guiding junior staff best ways of communicating or seeking assistance
E. Interpreting complicated pharmaceutical procedures to junior staff.

4. The following are true statement about external partners those who are existing outside the organization
except for

A. Organization and other organization

B. Health staff and community
C. Public private partnership
D. Internal institution
E. Organization and development partners

5. The following are key negotiators in pharmaceutical services in the health service except for

A. Pharmacist or pharmaceutical staff who are qualified in the pharmaceutical field

B. Health facility management with less decision making power like head of facility
C. Technical skills staff like Supplies Officer, Administrators, Planners
D. When necessary Financial staff
E. Representatives of the clients who deals with community services

6. The following are true statement of negotiation attitudes except for

A. Uncertainty to accept the result of negotiation.

B. Attitude to listen others opinions
C. Calm or peaceful attitude
D. Avoidance of attacking the other side
E. Avoid dominance or ego status as that may harm the negotiation.
7. The following are expected challenges to the negotiation team except for

A. Attitude among the two teams

B. Resource limitation
C. Skills and knowledge
D. External pressure
E. Adequate information in line with the negotiation area

8. The following are true statement about types of supportive supervision except for

A. Planned supervision
B. Routine Supervision
C. Focused Supervision
D. Scheduled Supervision
E. Ad hock Supervision

9. The following are importance of networking when providing health services except for

A. Improves services to clients

B. Gives room for resource sharing
C. Facilitates sharing experiences to address health client challenges
D. Supplements gaps of some stakeholders
E. Encourage duplication of efforts among stakeholders

10. The following are possible Techniques in Delivery of Health Services except for

A. Preventive services
B. Promotive services
C. Curative services
D. Deceptive services
E. Rehabilitative services

SECTION B: Multiple True and False Questions (20 marks)

Write TRUE for a True statement and FALSE for a False statement in capital letter in the
space provided

1. The following are the true statement about similarities of health system and ordinary social
system
 F. Inputs ________T_________
G. Process ________T_________
H. Output ________T_________
I. Feedback ________T_________
J. Boundary ________T_________

2. The following are the true statement about principles to be observed when forming
organizational departments;

A. Similarities of functions; may be grouped into one department ________T_________

B. Functions which might cause overlapping of responsibilities among actors ________T_________
C. Massiveness of actors in one unit ________T_________
D. Uniqueness of activities regardless of few staff in that particular unit ________T_________
E. Dissimilarities of functions; may be grouped into one department ________F_________

3. The following are true statement about advantages of organizational structure

A. Assist showing authority flow arrangement ________T_________
B. Redundant during orientation to new staff ________F_________
C. Assists managers or institutional heads ________T_________
D. Useful during organizational restructuring ________T_________
E. In case of persistence of complaints it assists management to address them ________T_________

4. The following are true statement about organizational structure

A. Organization structure is the pattern of relationship between various positions ________T_________
B. Designing organization structure is creating units ________T______________
C. The structure finally forms a hierarchy ________T______________
D. An organization structure is as well called histogram ________F______________
E. Boxes in the structure represent positions ________T______________

5. The following are true about Mechanistic organizations

A. Have less rules and procedures ________F______________
B. Have well-defined tasks, and a clear hierarchy of authority. ________T______________
C. Often contains multiple levels within the hierarchy ________T______________
D. The benefits of this type of organization are clear delineation of tasks ________T______________
E. Centralized decision making ________F______________
6. The following are true about Organic organizations;
A. Organic structures are more flexible and more adaptable. ________T______________
B. Organic organizations use participative management as a style ________T______________
C. Are often less concerned with a clearly defined structure. ________T______________
D. Organic organizations are typically not flat. ________F______________
E. Emphasize a centralized approach to decision making ________F______________

7. The following are true statement about key features of an organization:

F. Clarity of vision to all organizational members ________T______________
G. Clear tasks and accountability to all actors. ________T______________
H. Well established and implemented motivation system without bias ________T______________
I. Effective external support to various actors ________F______________
J. Implementing high set standards to achieve organizational goal. ________T______________

8. The following are true statement about ideal departmental culture;

K. Promotes productivity and employee happiness; ________T______________
L. Increases longevity of employment _________________T_____
M. Increases cooperation, among employees; _____________T_________
N. Allows employees to take pride in their work___________T___________
O. Demotes productivity and employee happiness _________F_____________

SECTION C: MATCHING ITEM QUESTIONS (10 marks)

Match the roles of pharmaceutical staff in pharmaceutical management shown in column B

with their description statement in Column A.

PART I
COLUMN A ANSWERS COLUMN B
A. Provide testing and checks throughout
C the service process to maintain standards.
1. Quality Assurance
 B. Ensures the continuous functioning of
A the pharmaceutical unit as laid down
2. Quality Control work distribution.

C. Monitor the processes and procedures to

F ensure set standards are met.
3. Regulatory Affairs

D. Is used at higher level in labs to

B identify molecules that could be used
4. Operations in medications, or on current
medications to improve the products.

D F. Deal with the applications and

paperwork surrounding regulations so
E. Research & that products will be used as per the set
Development regulations.

PART II

COLUMN A ANSWER COLUMN B

A. cooperating with
1. Mentorship others to exchange
information and develop
professional or social
C relations

A B. Systems theory
 provides a model in
2. Networking which a manager can
understand the
interactions among
various components of
an organization
C. Interpreting
complicated
3. Networking when Providing Health Services pharmaceutical
procedures to junior
D staff.

D. Limits duplication of
efforts among
4. Negotiation F stakeholders

E. Systems theory takes

a holistic approach
5. Supportive Supervision in Pharmaceutical instead of an analytical
Services approach to better
understand the factors
G affecting the desired
output.
F. The Public Private
Partnership is made
possible where the two
sides share areas to
provide health services
for mutual benefits.

G. Gives room for on

job training hence
providing continuing
professional
development (CPD) at
pharmaceutical staff

SECTION D: SHORT ANSWERS (40 marks)

Answer all questions on the space provided

1. Supervision report is of great importance in pharmaceutical services.

i. Give four advantages of supportive supervision report.(@1 mark)

A. Is a document which addresses work done, whether conclusively or not
B. Keep others informed of work done by the supervision team in collaboration with
supervisee and reflecting areas of attention by relevant actors i.e supervisee, supervisors
and management of respective level
C. Justify the use of resource given to the supervision team
 D. Used as a reference document by various actors
E. Can be used as a reference during training
F. It reminds supervisee and supervisors trend of improvement

ii. Outline eight(8) contents of supervision report (0.5marks)

A. Title page
B. Table of Contents
C. Acknowledgement
D. Acronyms
E. Executive summary
F. Introduction
G. Objectives
H. Main report: Findings and analysis/observation based on what was supervised
I. Conclusions and recommendations
J. Appendices/Attachments if any
K. References

iii. List four characteristics of Supportive Supervision to Pharmaceutical Unit (@0.5marks)

2. There are two main reasons of writing supervision reports.

i. Mention four official reasons of writing a supervision report (@ 1 mark)
A. Record work done, whether conclusively or not
B. Assess a situation
C. Test the validity of information
D. Avoid repeating work already done
E. Circulate new ideas thus sharing experience
F. Provide means of cross - fertilization of ideas
G. Indicate a course of action to be taken as a result of work done
H. Keep others informed of work done and of progress made

ii. List four personal reasons for writing a supervision report (@ 1 mark)

A. To supply the reader with the information he/she needs in a form he/she can understand.
B. To please our superiors
C. To justify one's place, position or existence in the firm, establishment or college.
D. To keep personal records

3. Outline eight roles of pharmaceutical services to health organization productivity (@ 1 mark)

A. Receiving medicines and supplies from suppliers
B. Identifying type of medicines and supplies
C. Keeping medicines and supplies
D. Issuing medicines and supplies to end user or other medical staff with skills to
issue to end user
E. Inspecting or checking the medicines and supplies status
F. Providing information to end user regarding the best use of the product given
G. Advising other medical personnel on the change of medicines and medical
supplies as per market change.
 H. All those roles have a link with organizational productivity

4. Mention four possible partners who are involved in planning in pharmaceutical unit
(@2marks)
A. Management team within same organization

B. Pharmaceutical firms with and outside the environment

C. Council authorities
D. Neighbors
E. Pharmaceutical industries
F. Business firms
G. Ministry of Health, Community Development, Gender, Elderly and Children etc.

5. When creating different departments in an organization structure individuals are grouped into
manageable units.

i. There are at least four methods to group work activities, mention them (@ 1marks)

A. Departmentalization by function

B. Departmentalization by product

C. Departmentalization by geographical regions

D. Departmentalization by customer groups

ii. There are many features written by different authors. Mention four key features of an
organization. (@ 0.5marks)

A. Clarity of vision to all organizational members and organized leadership.

B. Clear tasks and accountability to all actors.
C. Well established and implemented motivation system without bias
D. Effective internal support to various actors and
E. Implementing high set standards to achieve organizational goal.
SECTION E: ESSAY QUESTIONS (20 marks)

Answer all questions

1. Assume it is 15th June 2023, City College of Health and Allied Sciences transform into
CityUniversity of Health and Allied Science and you have been appointed you as their first
Rector. That the excitement are high following these transformation, as a Rector, narrate what
organization behaviours will you embark on to motivate your staff and what organization
behaviours that demotivate your staff will you abandon? ( 10 marks )

Organization Behaviours which Motivate Staff (@1 mark)

A. Clear organizational objectives

B. Well job distribution among different actors

C. Organized and fair motivational system
D. Open evaluation system
E. Adherence to organogram in operation and reporting
F. Clear information sharing system among different actors
G. Training system to all staff
H. Team work and cooperation
I. Supportive leadership to staff and client

Organization Behavior which Demotivate Staff (@1 mark)

A. Unclear organizational objectives leading to staff to perform tasks with no clear guidance
which does not show the organization general achievement

B. Poor staff job distribution making some people to work more while others doing
less.
C. Unclear motivation system gives room for some staff to be highly motivated living
others unmotivated which lead to complaints to some staff ending lowering
institutional productivity. Motivation since is a complex issue if not well structured
 affects staff.
D. Unopen evaluation system limits fair and open evaluation of staff performance
giving room to bias evaluation
E. Bypassing organogram structure gives room to favoritism ending in causing
complaints from the bypassed actors.
F. Poor information sharing demotivate those who miss the information hence
affecting their efforts to work ending lowering productivity.
G. Unfair training system gives room for some staff to benefit training while others
missing the opportunity
H. Self-centeredness in organization affects sense of team work hence ending
affecting organizational performance.
I. Unsupportive leadership to staff in organization causes a lot of disharmony

2. Assume you have graduated from School of Pharmaceutical Sciences at Kigamboni City
College of Health and Allied Sciences (KICCOHAS) and you have just landed a job at GSK
Tanzania country office as a Supervisor overseeing pharmaceutical team at their branch in
Arusha. As a Supervisor, discuss any seven roles you will assume for this job? ( 10 marks )

Supervisor the one who assists, guides, facilitates and trains junior staff with the intention of
building capacity of the junior staff. (1 mark)

Each well explained role (@ 1 mark)

A. To plan supportive supervision activity

B. Communicate in advance to area(s) to be supervised

C. Involve team members in planning and implementation of supervision plan
D. Motivate team members and supervisee
E. Train supervisee during supportive supervision
F. Facilitating solving identified challenge or problem with supervisee
G. Providing immediate and final feedback to supervisee
H. Involving or inviting supervisee to express their views after supportive supervision
team feedback.
I. Making follow-up to agreed plan