St.

Mary’s University
College of Open and Distance Learning
Business Communication/Managerial Communication
Assignment
(2011 - III)
Name: _______________________________
ID. No: _______________________________
Department: __________________________
Term: ________________________________
Center: ______________________________

Program: Degree

Instructions:
 This is the only assignment of this course.
 This assignment is to be completed and submitted to the office of
your center. Do not attempt the assignment until you are certain
that you have understood the units it covers and have revised your
self-test exercises and learning activities, and other necessary
references.
 If you have any question about the units and activities, state the
item/s clearly on a separate sheet of paper and attach to your
assignment paper.
 Due Date: This assignment must be submitted to the office of your
center ON OR BEFORE THE TUTORIAL PROGRAM. Please strictly
follow the deadline indicated.
Part I: True or False
Write “True” if the statement is correct and “False” if it is incorrect in the space
provided. (1pt. each)
__________1. An exchange of facts, ideas, opinions or emotions by two or more persons
is called communication.
__________2. When most organizations which have a small or narrow span of control,
the overall shape of the organization is short.
__________3. Physical appearance plays no role in non verbal communication.
__________4. An inadequate and incorrect knowledge of the subject matter on
communication is known as a closed mind.
__________5. A downward communication enables a company to establish an unclear
image with its employees.

Part II: Multiple Choices

Choose the correct answer among the given alternatives and write the letter in the
space provided. (1pts. each)
___________1. The cheapest way of communication which uses conference speaker
systems and telephone connections is ____________.
A. teleconferencing C. audio teleconferences
B. videoconferences D. visual teleconferences
___________2. According to human relation models, which one of the following is a true
statement?
A. Workers have to be convinced that they are a valuable team remembers.
B. When employees share information with workers the satisfaction of
employees will increase.
C. When workers needs aremet they will produce for the organization.
D. Most workers desire a sense of accomplishment
__________3. The first phase of the process for communication is ____________.
A. that the receiver reacts and sends feed back.
B. that the receiver gets the message
C. that the sender has an idea
D. that the message is transmitted

St. Mary’s University 1 Business Communication /Managerial Communication (Degree)

__________4. The principle that states the message across that the receiver will understand
what you are trying to convey___________.
A. Consideration C. Correctness
B. Conciseness D. Clarity
__________5. Among the guidelines of the preparation of speeches one of the following
statement is correct?
A. The speaker has to have the knowledge that is needed.
B. What the audience wants and need put no deal to the communication.
C. Unorganized oral presentation increases effective speech transmition system
D. Involving the audience has no role in preparing a speech.
__________6. A type of interview where the interviewer wishes to get as much
information as possible about the prospective employee is
____________.
A. appraisal interview C. information interview
B. counseling interview D. employment interview
__________7. The section of resume which includes marital status, health, age, physical
data, and other pertinent information is called __________.
A. personal data C. experience
B. educational data D. reference
__________8. Among the choices given below one of the following is not the goal of an
employment letter.
A. Diminish employment interest C. Request an interview
B. Prove your statements D. Describe your abilities
__________9. One of the following is not the mechanism used in proving our point in the
sales letter?
A. Sample C. Trial offers
B. Guarantee D. None of the above
__________10. Which one of the following does an interviewee need to be prepared to
interviews
A. get prepared on the question that might be asked.
B. get prepared on how each questions will be answered
C. know the background of the one to be interviewed
D. all of the above

St. Mary’s University 2 Business Communication /Managerial Communication (Degree)

Part III: Short answer (9pts.)
Give short and precise answer to the following questions using the space
provided.
1. List down at least three of the benefits of communication? (1pt.)
____________________________________________________________________
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2. Describe the types of messages that flows down word from the management to
subordinates. (3pts)
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3. List down the four modes of the ways that are helpful in presenting a speech. (1pt.)
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4. Write down the guide lines that can be used for better listening. (2pts)
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5. What are the five Cs of inquiry letters? (2pts)
_______________________________________________________________________
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St. Mary’s University 3 Business Communication /Managerial Communication (Degree)

Part IV: Essay writing (6pts.)
1. Explain why failure to concentrate brings inefficiency to listening. (1.5pts)

2. Explain how first impression is a last impression in making a good

impression during interview? (1.5pts)

3. Explain the eight hints for speaking and listening on the telephone. (3pts)

St. Mary’s University 4 Business Communication /Managerial Communication (Degree)