MICROLINK INFORMATION TECHNOLOGY COLLEGE

TVET PROGRAM
SECTOR: ICT
OCCUPATION: Level IV IT Support Service
COMPETENCY: Utilize Specialized Communication Skill
Knowledge Assessment
TRIAL:
Date:
Time Allowed: 1:00 hr.
Out of: 50 %
Name: ________________________________ID.No:_______Section: _________

Part One: Multiple Choose. Circle only the Most Correct Answer. (2 points each)

1. Which one of the following cannot be used in communication during an interview?

A. Communicating clearly & directly. C. Stay Positive.
B. Don’t interrupt the interviewer D. Avoid Slang. E. None.

2. Which one of the following can be communication Strategy?

A. Actively engage in a communication. C. Create an atmosphere of openness
B. Be an Active Listener D. All of them. E. A & B only.

3. The following are Channels of Communication Except : -

A. Physical Media C. Mechanical Media
B. SMS D. Mobile Phone E. All F. None.

4. Which one of the following cannot be a characteristics of a Successful Group Discussion?

A. Logical Presentation C. Leadership Skill
B. Friendly Atmosphere D. Participation E. None.

5. Which one is not one of the General Goals of a Group?

A. Obeying Group Rules C. improved interaction
B. To generate better ideas D. All E. None.

6. One of the following is not used to make your Written Communication become effective?
A. Good Grammar & Punctuation C. Use simple Language
B. Know Your Goal D. Use writing rules E. All F. None.

7. Which one of the following can be used in representing your organization in a Situation?
A. Manage Your Anxiety C. incorporate case studies
B. Be Professional D. Strong Ending E. A & B.

8. Which one of the following is not a communication need of Customers?

A. Use a positive Statement C. Keep customers up-to-date
B. Listen Actively D. All of them. E. None.

9. Which one of the following is not a communication approach?

A. Prompting Communication C. Informative Communication
B. Educative Communication D. Persuasive Communication E. None.

1
Part Two: Write TRUE or FALSE whenever it is Appropriate. (2 Points each)

__________ 1. All participates in a Group discussion are accountable for every positive or
negative results of their final Decision.

__________ 2. Talking too much is a key step in a job interview.

__________ 3. Listening can be waiting for your turn to talk.

__________ 4. Fishbowl is one of the methods of Evaluating a Group.

__________ 5. You should be more confident while asking questions.

__________ 6. The only cause of a Communication Conflicts is incompatible Goals.

Part Three: write the most correct answers only in the space provided. (1 point for 1 correct
answer)

1. Write ONLY 4 points ( ideas) : -

A. Which can be used to make effective Communication.

1. ____________________________________________________
2. ____________________________________________________
3. ____________________________________________________
4. ____________________________________________________

B. That can be used to encourage Group participation.

1. ____________________________________________________
2. ____________________________________________________
3. ____________________________________________________
4. ____________________________________________________

C. That can be used for respecting different views (opinions) of individuals.

1. ____________________________________________________
2. ____________________________________________________
3. ____________________________________________________
4. ____________________________________________________

D. Of a successful Conflict resolution Methods in Communication.

1. ____________________________________________________
2. ____________________________________________________
3. ____________________________________________________
4. ____________________________________________________

E. Write the 4 most common questions in a job interview.

1. ____________________________________________________
2. ____________________________________________________
3. ____________________________________________________
4. ____________________________________________________