Pushkar Joshi

[Mumbai, MH,400012] [+91-9819171703] [pushkarjsh88@gmail.com] [ www.linkedin.com/in/pushkarjsh88]

PROFILE OVERVIEW:
Experienced business analyst with demonstrated history working as a liaison between project stakeholders and leading different phases
of the project life cycle. Strong team player with a track record of using data and analysis to guide management in making critical
business decisions. Expertise in working across multi-disciplinary teams to execute complex multi- phase projects in a wide range of
domains.

EDUCATION:
Northeastern University, Boston (USA)- Master of Science in Information Systems Jan 2016
Asian School of Cyber Laws, Pune (India) - Diploma in Cyber Law Feb 2013
University of Mumbai, Mumbai (India)- Bachelor of Engineering in IT Aug 2011

CAREER SUCCESS:

Kesari Tours-IT, Mumbai, India Jan 2020- Present

Business Analyst
▪ Elicit requirements from end users on Sukho Thai ERP, Kesari ERP and create user stories.
▪ Perform functional testing on ERP systems, website and mobile applications (android, iOS) to uncover bugs.
▪ Documented user guide on Sukho Thai ERP and Kesari ERP.
▪ Provide end user training and L1-L2 support on Sukho Thai ERP.
▪ Monitor software development activities and provide daily status report to management.

Graficali, Mumbai, India April 2018-Jan 2020

Business Analyst
▪ Lead domestic as well as international projects in different domains such as utility billing, airport ground transportation, e-
commerce, order processing and real estate.
▪ Successfully managed different project lifecycle phases for a sea food e-commerce website and an order processing system for a
stationary business.
▪ Channelized implementation of ‘Gov on Track’ and ‘Ground Transportation Advanced Management System’ for American
municipalities and airports respectively
▪ Worked as a liaison between clients, cross functional teams and higher management in the organization
▪ Closely managed different phases of the project lifecycle
▪ Conducted requirements elicitation session with clients via different methods such as onsite visit, questionnaire, observation etc.
▪ Interpreted business needs of the clients and translate them into project requirements
▪ Designed mockups for user interfaces and reports to facilitate implementation in the system
▪ Analyzed and sanitize client data and perform data mapping as per project requirements
▪ Worked directly with and along the development and quality assurance teams to ensure implementation and delivery of the
software solution
▪ Prepared testing checklist and perform functional testing to identify bugs
▪ Documented workflows, project requirement, user manuals and User confirmation certificate
▪ Monitored project progress by defining project timelines, tracking activities, resolving bottlenecks and publishing status reports
▪ Participated in daily stand ups and weekly status meetings with internal stakeholders
▪ Maintained Development Checklist and Project Grid Points for version management.
▪ Collaborated with clients to execute User Confirmation Certificate in order to perform final sign off
▪ Conducted training/dry runs for internal stakeholders as well as domestic & international client
▪ Identified product enhancement opportunities and get them implemented
▪ Analyzed and prioritized change requests based on business need and impact
▪ Provided L-2 application support to the clients
▪ Conducted knowledge transfer sessions for on-site counterparts
▪ Managed team of junior analysts by providing guidance, assigning tasks and reviewing work to accomplish goals set by the
organization.
Quinnox Consultancy Services Ltd, Mumbai, India July 2017-April 2018
Delivery Consultant
▪ Off-shore member of a team working on Seattle-SeaLink project handled by Waste Management Inc (USA)
▪ Collaborated with on-site counterpart to plan and execute the transition plans
▪ Configured test environment to simulate working of the application
▪ Actively contributed in establishing new business processes and streamlining existing ones
▪ Drafted and updated a set of project documents comprising of Database Diagram, Data Dictionary, User Manuals, Incident
Statistics, Incident Playbook and Process Diagrams
▪ Conducted knowledge transfer sessions for on-site members and end users
▪ Developed new features, queries and reports to enhance SeaLink Client and Data Mart
▪ Performed unit & integration testing of the Data Mart and document test scenarios/test cases in a testing script
▪ Lead status calls with on-site counterpart and published weekly status reports

Lutheran Social Services of New York, New York City, NY July 2016-Feb 2017
IT Intern (Temporary)
▪ Built ‘Incident Reporting System’ in SharePoint online to record and track incidents taking place in the organization facilities
▪ Conducted periodic sessions with end users for requirement elicitation and project demonstration
▪ Analyzed backup and recovery techniques for SharePoint sites and established new strategy to satisfy the requirements
▪ Converted Google sites to SharePoint sites as a part of Office 365 migration
▪ Provided technical support to employees for troubleshooting IT related issue

SmartWorks Solutions, Boston, MA May 2016– June 2016

Business Analyst (Contract)
▪ Utilized Jaspersoft to design and publish a comprehensive suite reporting and dashboards that provided analytical insights
▪ Architected and modified queries in SQL which were used as the foundation of reporting
Virtela Technology Services Incorporated, Denver, CO Jan 2015 –Aug 2015
Carrier Access Management Co-op (Contract)
▪ Spearhead technical projects spanning across systems, reporting and databases in support of mission critical initiatives that
enhanced business capabilities, unlocked enterprise value and aligned to organizational goals/objectives
▪ Worked on multiple projects simultaneously and partnered with cross-functional teams to prioritize based on evolving business
needs; participated in meetings to discuss the status of project deliverables; conducted training sessions and prepared user
manuals for successors
Selected Accomplishments

▪ Architected and deployed responsive templates in Excel; loaded vendor pricing of Ethernet and TDM in the systems to automate
▪ Developed and maintained database of millions of on-net and near-net locations in MS Access
▪ Worked on 5 wireframing projects and prepared requirement documents for system enhancement used by developers
▪ Generated more than 10 stories in Jira to report & track bugs in company’s proprietary systems
▪ Used Tele-tracker & Fiber-locator to analyze fiber maps to obtain on-net and near-net providers for different customer locations

Skills:
▪ Operating Systems: Windows 7, Windows 10, Ubuntu 17.04
▪ BI Tools: Power Pivot, Tableau, Qlik View, Qlik Sense, Jaspersoft
▪ Databases: Microsoft SQL Server 2014, MS Access 2016
▪ Software Tools: MS Excel 2016, MS PowerPoint 2016, MS Word 2016, MS Visio 2016, MS Project 2016, Jira, Balsamiq 3, Just
In Mind, IBM Rational Rose, SharePoint, InfoPath

Achievements:
▪ Completed German language A-1 course at Cambridge Institute, Mumbai July 2013
▪ Completed leadership program ‘I CAN-V2’ at Pathik HRD Institute, Mumbai May 2012
▪ Felicitated by Computer Society of India (KJSCE) in Semester VII for becoming college topper of Multimedia Systems Dec 2010