Yazah Anderson

Bartow, FL 33830
yazahmcanderson@gmail.com
+18638004742

Highly motivated, skilled leader who is proficient in Microsoft Office applications. Excellent researcher,
organizer and fluent in multitasking who completes assignments in a timely manner. Great verbal and
written communication skills. Provides exceptional customer service in a professional manner.Fast
Learning ,diligent,trustworthy and a great addition to any team

Willing to relocate: Anywhere

Work Experience

Healthcare Outreach Representative

EpiSource
March 2021 to Present

Customer Service Representative

Primo Water North America - Lakeland, FL
January 2021 to March 2021
Correspondence between customers and Delivery
Troubleshooting of web issues and orders
Problem-solving and creative solutions
Customer deescalation

Medicare Sales Representative

Health Plan One, LLC - Tampa, FL
July 2020 to January 2021
Advising Seniors of Medicare needs and enrolling them in Medicare plans

Customer Service Rep/ Technical Support/Sales Agent

Sykes Enterprises, Incorporated
October 2019 to June 2020
• Answering phones and greeting customers.
• Training New Agents

• Answering general and customer-specific questions.

• Assisting in system troubleshooting, gathering information, and updating company systems.
• Writing and preparing emails for both customers and management
• Assisting and leading others in the team projects

Legal Assistant/ Social Media Marketing Internship

Conti Moore Law - Orlando, FL
June 2018 to August 2018
Research and Development of Social Marketing strategies.
● Re-scribing older cases useful and relevant to newer ones.
● Creating and Managing Firm posts on Social Media.
● Assisting in case analysis and cross-examination.
● Doing legal research and creating case briefs relevant to new cases.

Guidance & Career Specialist

Evans High School - Orlando, FL
August 2016 to May 2018
Helping students register for College prep testing
● Assisting in College Applications and Proofreading of Essays
● Planning College Fairs, Events and Field Trips for Students
● Greeting and meeting with students for different academic purposes

Education

Bachelor of Arts in Legal Studies

Keiser University-Ft Lauderdale
August 2018 to Present

A.A. in General Studies in General Studies

Valencia College - Orlando, FL
August 2018

High School Diploma

Evans High School - Orlando, FL
May 2018

Skills
• Social Media
• Digital Marketing
• Facebook
• Instagram
• Typing (5 years)
• Customer Care
• Customer Service
• Customer Support
• Call Center
• Legal Research
• Social Media Management
• Legal Drafting
• Sales Support
• Event Planning
• Writing Skills
• Computer Skills (6 years)
• Data Analysis Skills (4 years)
• Data Entry (4 years)
• Time Management (5 years)
• Administrative Experience (5 years)
• Presentation skills
• Microsoft Excel
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Outlook
• Google Docs
• Mac OS
• Personal assistant experience
• Proofreading
• Legal research
• Legal drafting
• Negotiation
• Contracts (1 year)

Certifications and Licenses

Microsoft Office Specialist

February 2018 to Present
Certified in Mircrosoft: 
Outlook 
Word 
Excel 
Powerpoint

Medical insurance
July 2020 to Present
licensed Medicare Advising. 
2-20 and 8-40 Health insurance license 
National Producer Number: 19593771

Logistics license
January 2021 to Present

Assessments

Attention to Detail: Inventory — Expert

August 2019
Applying systematic processes for managing and storing products and merchandise.
Full results: Expert

Data Entry Clerk — Highly Proficient

June 2020
Maintaining data integrity by detecting errors
Full results: Highly Proficient

Attention to detail — Highly Proficient

December 2020
Identifying differences in materials, following instructions, and detecting details among distracting
information
Full results: Highly Proficient

Front desk agent (hotel) — Expert

January 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data.
Full results: Expert

Verbal communication — Highly Proficient

December 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient

Administrative assistant/receptionist — Expert

July 2021
Using basic scheduling and organizational skills in an office setting
Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.