Behavioral Communication

And
Relationship Management

Submitted By
--------------------------
Dhanisha N Lolam
BS workshop
MBA (B&F)
Enrollment No:
A70050220006
Semester 2

Faculty:
Shivani Dange
Date – 15th April 2021
Contact No. - 8097777112
1. WHAT IS THE MOST EASY AND DIFFICULT PART OF
COMMUNICATION?

In my opinion there is no easy or difficult part in communication, everyone has a

different personality and a different way of communicating with people. Eg, a
person who is an introvert would find it difficult to communicate or initiate a
 conversation with others, whereas an extrovert knows how to approach and start a
conversation with others. It depends from person to person but theoretically
speaking from what I learned through the BS Workshop, according to me Active
listening is the most difficult part of Communication and Encoding the message is
the easy part of Communication.

Communication is sharing of your thoughts and ideas; it is basically an

interaction between two people it maybe Verbal as well non-verbal (gestures or
understanding through expression) but when the person receiving the message is
not decoding it appropriately this becomes a communication barrier and often
leads to misunderstanding and fights amongst individuals. A person conveying
the message does their job but the person receiving the message has to listen to
the message and decode it, it reflects self-awareness and the ability of the
person’s contemplation of view of others.

Since time passed, I have changed and become into an extrovert person to an
extent. It is easy for me to approach a person and start a conversation but due to
overthinking that people may judge me it becomes difficult for me to understand
the persons message or true intention. Overthinking is my flaw while
communicating with others. Communication should always be open but I tend to
misunderstand the person ahead of me and cloud my judgment towards them.
Even though the intention of that person may be pure but due to those traits I
mess it up. For example, if I have initiated the conversation and the person with
whom I’m having the conversation with doesn’t give the appropriate response I
tend to overthink that they may have judged me and formed an opinion about me
but I have learned to overcome this flaw by not letting overthinking come in my
way anymore. It’s a slow process but we are getting there.

1
 2. HOW DO YOU THINK IT HAS IMPACTED YOUR PERSONAL
RELATIONSHIPS SO FAR?

In the past, I was that kind of a person who would sit quietly and observe people,
like I never existed in the room but as time passed, I grew past that stage during
my college and now I try to initiate the conversation and make the person in
front of me comfortable. Though this doesn’t work all the time as you explained
in your workshop, one cannot stop the person ahead of us from judging us, one
way or the way we are judged and opinions are formed regarding us. A person
can think of it as a kind gesture whereas another may think of it as a showoff.

From my personal experience as the class representative of MBA and being a

part of various committees, leading as well as coordinating has it major perks as
well as challenges. It is often observed that whenever we have a deadline for an
assignment or any task associated to us, students tend to message for assignment
details or for the assignment itself, even though after providing them with the
information as well as constant reminder students would still message regarding
the assignments or details of the work allocated to them. It becomes difficult to
keep up with the constant messages. This creates a barrier between the students,
leading to unwanted misunderstandings. This causes students to have unwanted
opinion, gossips as well as a change of perception towards me, even though it’s
not true because of the impersonal conversation that I have with some of them
but for others it maybe informative and helpful. So, I have made myself
understand, I can’t stop doing what I do because of the perception that others
have formed towards me. Therefore, the encoding or message passed on from
my side is genuine but some may not be able to decode it and understand the
meaning of it due to lack of active listening. So here, I am trying to focus on
positive communication climate, even if the other person may not reciprocate it,
I try to do it from my end.

A similar example is a mother and daughter, a mother always has a motive of

protecting her child and keeping them from harms way but the path opted for
conveying that may not always be pleasant. Happens with my mom and me

2
 quite often but as time has passed by, I have understood why she would take
such precautionary steps. My perception towards her right now is totally
different what from what I had 5 or 6 years back. As a teenager everyone goes
through this stage of denial or opposing their parent’s decision but as you mature
you know the consequences and the real reason behind the steps taken by them.

3. WHAT INFORMATION FROM THESE TWO DAYS DO YOU THINK

WILL HELP IN IMPROVING OR MAKING THE COMMUNICATION
SMOOTH IN YOUR RELATIONSHIP?

From the workshop I have learned many things some of them are listed below

 How to not be affected by the judgmental views or comments that other have
towards you.
 How to be certain when to say no to something. Take assertive decisions.
 To identify toxic relationship and how to get out of it.
 How to show empathy towards others and the major difference between
empathy and sympathy.
 Draw a line for an individual or a boundary that cannot be passed by others.
 Through the discussion round how emotions in interpersonal relationship effects
in building professional relationship at workplace.
 Factors contributing to positive communication climate.
 Last but not the least how to cut ends with relationships that are toxic or if
you’re not comfortable in it because mental peace and physical health is way
more important then that and how some people don’t even have the idea that
they are in a toxic relationship.
 How to deal with different kind of personalities.
 Self-orientation and others orientation
 Elements in satisfying a relationship.

3
  Symmetry and complementary relationship.

Focusing on the second part how it will improve in making the communication smooth
in your relationship?

First things first yes it will improve in smoothing my relationship with others by
focusing on self-orientation rather than others orientation. Other’s opinions are
important, true, but not all the time. I have to focus on myself and, my opinions on what
will make me happy. Also have a positive communication climate by acknowledging
my fellow mates, family member or the other people in my life. Understanding other
people’s emotions, respecting, trusting when necessary, being supportive, loving and
understanding, this will not only improve the relationship with others but also make
others be influenced by you at some or the other level, eventually them reciprocating the
same behavior and affection. Also, to be supportive to your colleagues whenever
necessary be it emotional or other aspect.