Leah

Hogan
52 Hyde Road, Prospect, Limerick City | 0834448664 | leahhogan19@gmail.com

Objective
Upon completion of my current degree in Occupational Therapy in the University of Limerick, I wish to
operate in an area with a similar focus.

Education
MSC OCCUPATIONAL THERAPY | 2021 - PRESENT | UNIVERSITY OF LIMERICK
· Due to be completed in 2023
BA PSYCHOLOGY & SOCIOLOGY | 2016 - 2020 | UNIVERSITY OF LIMERICK
· 2.1 Honours Degree
· Co-Op Placement: Grupos Organizados (February - June 2018)
· Erasmus Placement: University of Mannheim (August - December 2018)

LEAVING CERTIFICATE | 2016 | GAELCHOLÁISTE LUIMNIGH

· Points achieved: 465

JUNIOR CERTIFICATE | 2013 | GAELCHOLÁISTE LUIMNIGH

· Grades achieved: Higher Level A (2), Higher Level B (8)

PRIMARY SCHOOL | 2002 - 2010 | AN MHODHSCOIL

Experience
CARE COORDINATOR | HERITAGE HOMECARE | 19 AUGUST 2021 - PRESENT
· Communicating between staff, patients and family
· Maintaining patient confidentiality and quality care
· Planning employee schedules, determining appointment lengths and making phone calls to patients
regarding their appointment times
· Read staff communication records and maintain familiarity with resident records as required
· Observing problems, concerns, issues with employees and/or clients and communicates them
appropriately to management

CSV (GRADUATE PROGRAMME) | FOCUS IRELAND | 7 SEPTEMBER 2020 - 26 AUGUST 2021

· Developing skills and expertise in the area of social and community work
· Enabled to contribute skills in a structured, supervised and supported way
· Working for the benefit of disadvantaged and marginalized people including people out of home
· Developing an understanding of responses to homelessness


COFFEE SALES SPECIALIST | NESPRESSO | 12 AUGUST 2019 - 23 AUGUST 2020
· Providing quality customer service to visitors of the store
· Meet both personal and team based KPI’s
· Sharing my expertise of Nespresso’s products with prospective customers and current members
· Administrative duties (stock control, cash management, data entry)

RETAIL SALES CONSULTANT | EIR | 3 DECEMBER 2018 - 10 AUGUST 2019

· Understand customer needs and provide them with relevant solutions
· Meet individual and team targets and objectives
· Resolve any issues/queries raised by customers
· Administrative duties (stock control, cash management, data entry)

SUPERVISOR | MOODY COW MILKSHAKES LTD | 22 JUNE 2015 - 20 AUGUST 2018

· Key Holder
· Management and Training of staff members
· Cash Management
· Stock Control
· Rota Management
· Performing Shop Duties (serving customers, operating tills, and maintaining store etc.)

MONITOR | GRUPOS ORGANIZADOS | 20 FEBRUARY 2018 - 22 JUNE 2018

· Teaching English to Spanish children of varying ages
· Responsible for children during activities such as kayaking, ziplining, archery, wall climbing etc.
· Management of groups of Monitors

SALES ASSISTANT | NEXT | DECEMBER 2014

· Aiding customers
· Operating tills
· Preparing stock

WORK EXPERIENCE
· Podiatry Assistant, Limerick Footcare, 2013
· Program Facilitator, Rehab Care, 2013 - 2014
· Nursing Assistant, St. Ita’s Hospital, 2014

Skills & Abilities

COMMUNICATION
· Communication was a key element in both my employment and in my various work experiences. This
was especially true while working for Focus Ireland. Whether the day involved working one to one with
a service user on a long-term goal or dealing with somebody who was in the middle of a crisis, good
communication was vital. Equally important was the communication skills to liaise with the correct
people across departments and agencies to ensure each individual’s case was progressing in a positive

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 direction. My communication skills were highlighted during the COVID-19 pandemic when almost all
services were moved to over the phone or online. During the pandemic service users continued to need
support and I ensured that they were not left without.
· In addition to this, I have communication experience with people from all walks of life. Examples of this
include my time working in Spain with Grupos Organizados, where I taught English to Spanish children
who varied in age.
· I dealt with a diverse array of customers while working in Eir, and in addition to this I was in frequent
contact with colleagues from the various departments across the company.
· During my time in Nespresso, communication was an essential skill that was needed every day.
Whether the customer had never heard of the brand or found themselves as an established member,
there was always a new range of services and products being made available. Clear communication of
these goods and offers was required in order to get information across to the customer and maximize
sales.
· As well as this, I often performed presentations as part of my degree in the University of Limerick and
have taken part in promotional work for Focus Ireland.

MANAGEMENT
· During my time working for Focus Ireland, it was necessary to carry out case management for those
who needed support in the Advice and Information department. Frequent contact had to be maintained
with service users regardless of the ongoing pandemic. Cases would have to be prioritised according to
needs, and each case would have individual goals and support plans.
· Previously, as supervisor in the Limerick store of Moody Cow Milkshakes Ltd, I was required to oversee
many aspects of the day to day running of the store. This included making weekly rosters for staff along
with training any new staff members. I was also a trusted key holder of the store and performed end of
day cash reconciliation. Other duties included stock control and carrying out orders for the store. I
managed this position while in full time education in the University of Limerick and did not allow the
two roles to interfere.

INGENUITY
· As a result of the global pandemic, the need for improvisation has never been higher. I have shown
ingenuity across all of my positions to achieve numerous goals. In order to maintain support and
inclusion during lockdown, I created a newsletter which incorporated the individual skills of the service
users of Focus Ireland. The newsletter included content created by the service users and this greatly
boosted morale across the group.
· Similarly, many service users did not have the skills to use their devices to their full potential during
lockdown. This limited interaction between the group and left many service users feeling excluded.
During the easing of restrictions, I took the opportunity to hold IT classes and help those who had little
understanding of video calls and emailing, etc. When restrictions heightened again, service users were
better able to engage, and involvement was improved immensely.
· While working from home for Nespresso, I utilised my time by creating training material for future
staff. I realised that when starting out for the company, it can be overwhelming to understand the vast
array of products and services offered. The training content included a simple break down of these
products and services as well as advice on selling each individual item.

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· During the Christmas period, sales of accessories was lower than anticipated at the Eir store I worked
in. To improve sales, I put together accessory bundles that suited each smartphone. These bundles
were then offered with each sale and accessory sales saw a great upturn.

IT
· I am proficient in the use of Microsoft Office, SPSS, and all commonly used IT features.
· As outlined above, I have frequently put my IT skills to good use, be it for the inclusion of those around
me, or to improve experiences for future staff.

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