An email can be either formal

or informal.

Let’s start with an official e-mail.

Characteristics of a formal e-mail
► Start with formal salutations such as Dear Sir/Madam.
► We don’t use any short forms of words in these kinds of e-mails. For instance, write
do not instead of don’t.
► State the reason for writing this e-mail in the first paragraph.
► Do not use any slang in this kind of writing.
► Finish with either yours sincerely or yours faithfully, put a signature then your name.
Characteristics of an informal e-mail

► You are free to use short forms and idioms.

► Just like the formal e-mail, you write in paragraphs.

► Use friendlier closing remarks such as take care and see you, then append your
signature and finish with your name.
Examples of Formal and Informal e-mails
Gorgeous drive Vanga
Michigan Sender New Mumbai
Rec
lW14 50H7G 7th june 2017
12th September 2018 Dear Mercy
Dear Mr. Ludwigs, Thanks so much for your last letter. It was a pleasure to hear from you after a long
RE: Stock Control desktop Software System period of time. You seem to be having a good time at the states.
Thank you for your letter dated 1st September and the data you sent concerning the stock control I also thank you for the pics that you sent to me. I especially liked that picture of
system offered by your organization. I feel the system will meet our prerequisites. However, there
you standing next to the fountain. The states look amazing, someday I would like to
are some few points which I might want highlighting before we move ahead and arrange the
framework. visit you there one time.

To begin with, in spite of the fact that you specified that the system has of late got updated, I
wondered whether we might be qualified for a discount on any future redesigns.
Furthermore, the establishment and execution time of three weeks, to which you refer in your
letter, appears to be reasonably long. Is there any possibility of getting the framework up and
running on a shorter timescale?
On the contrary, there is not much happening back at home. The kids are fine and
missing your company a lot.
By the way, when are you coming back home. Brief me about the dates so that I
arrange the necessary things.

I would be extremely appreciative for a quick reaction to these inquiries so that we can start the Hope to see you soon,
procedure at the earliest opportunity.
Violet.
Thank you in advance for your assistance. I look forward to your reply.
Yours sincerely,
N.B
Nelson Brown,
Production manager.
Writing tasks
Task 1

You are the head of the human resources department at your company which
deals with selling pharmaceutical drugs. Lately, you have been in touch with a
medical training institute about training members of your staff. You have now
gotten the information about the training, but you need to change some details.
Think of some of the information you might want to be replaced and write an
official letter to the CEO of the medical institute explaining these.

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Task 2

Write a letter to your sister or brother, informing him or her about your study
and some of the challenges you have been facing lately.

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• Mr.
• Mrs.
• Miss.
• Ms.