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Research Report
By
May, 2021
i
APPROVAL SHEET
A Research Report
By
Al Thea Alpis, Ellian John Blance, Jan Matthew Calvo, Janiela Marie Castaño, Ryan
Deferia, Iiamay Lyn Diestro, Nj Farnazo, Ned Julhean Joaquin, Angel Lou Rala
_________________________________________________
Ella Lee Galve Adviser
_________________________________________________
Thea Lyn Salaya Member
_________________________________________________
Jaime Mercado III Member
_________________________________________________
Shena Jean Arcelo Member
______________________________________
EDGAR A. ERIMAN
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Principal/ SHS
ACKNOWLEDGEMENT
The researchers would like to express their heartfelt gratitude and appreciation to
the following persons whose valuable assistance and support paved the way to make
Ms. Ella Lee Galve, research adviser, for the dedicated guidance, moral support,
Mrs. Ronamae Abogadil, research adviser, for the relentless support and
Mrs. Ma. Ligaya Caniel, statistician, for analyzing our data and for providing a
Ms. Ma. Cristine Joy Dureza, grammarian, for making note of any ungrammatical
Engr. Rex Bieren Deferia, research validator, for providing an expert opinion and
Ms. Thea Lyn Salaya, Mr. Jaime Mercado III, and Ms. Shena Jean Arcelon,
panel members, for giving an assessment and for providing valuable advice for our
study.
Prof. Edgar Eriman, Principal, SHS, for his continuous support through
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Above all, this study would not be possible without the grace of the Almighty
God. His presence helped the researchers pursue this study up to the last chapter.
Al Thea Alpis
Ryan Deferia
Nj Farnazo
Researchers
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Table of Contents
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PAGE
TITLE PAGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i
APPROVAL SHEET . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
ACKNOWLEDGEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
LIST OF TABLES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
LIST OF FIGURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
ABSTRACT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
CHAPTER
I. INTRODUCTION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Conceptual Literature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Related Studies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Synthesis of the Literature . . . . . . . . . . . . . . . . . . . . . . . . . . 24
III. RESEARCH DESIGN AND METHODOLOGY. . . . . . . . 28
Research Design. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Research Instrument. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Validity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
vi
.
Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
.
Ethical Consideration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Data 32
Collection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Data Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
vii
Major Findings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
IV. REFERENCES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
APPENDICES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Validator ) . . . . . . . . . . .
Appendix B (Letter to the Principal) . . . . . . . . . . . . . . . . . . . 71
Appendix F (Research 76
Questionnaire). . . . . . . . . . . . . . . . . .
Appendix G (Tables) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LIST OF TABLES
TABLE PAGE
1 Student Satisfaction in Online Learning. . . . . . . . . . . . . . . . 35
2 Student Participation in Online Learning. . . . . . . . . . . . . . . 37
3 Student Participation on Student Satisfaction. . . . . . . . . . . 39
4 Student Participation on Student Satisfaction:
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Learning? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
5 Student Participation on Student Satisfaction:
in Online Learning? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
6 Student Participation on Student Satisfaction:
Online Learning? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
7 Student Participation on Student Satisfaction :
LIST OF FIGURE
FIGURE PAGE
1 Assumed flow of relationship among variables of the study 10
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THE RELATIONSHIP BETWEEN THE SATISFACTION LEVEL AND PARTICIPATION
By:
Al Thea Alpis, Ellian John Blance, Jan Matthew Calvo, Janiela Marie Castaño,
ABSTRACT
This study aims to determine the relationship between Senior High School
x
respondents from the Senior High School department of Central Philippine University
data collected from the respondents were analyzed through statistical mean to rule the
descriptive data about the variables and Gamma analyses to determine their
relationship. Results have shown that students are satisfied and are highly participating
comprehension, and perceived service quality also affects their satisfaction with online
learning
xi
i
CHAPTER I
Introduction
This chapter deals with the background and rationale of the study, the objectives,
Due to Covid-19, the opening of classes was postponed, both public and private
schools were obliged to adapt to the new normal. The Department of Education allowed
private and non-DepEd schools to start their classes provided that they should strictly
use only distance learning modalities and that there are no face-to-face classes. The
Central Philippine University as a private school, implemented online classes and will
In times like this, the relationship between the satisfaction level of students in
online learning and their participation should be given attention given that the students
here in the Philippines are adapting to the new learning modality. According to Afrah and
Dhaqane (2016), student satisfaction reflects the productivity of all parts of the
of teaching and learning encounters of an organization. Now that almost all of the
universities here in our country are implementing online classes, its influence to the
experiences (Kearsley & Moore, 1996; Yildirim & Yukselturk, 2008). According to
settings is worthwhile because new technologies have altered the way students and
instructors interact. Artino (2007) and Puzziferro (2008) also stated that online learners
who are unable to regulate learning efficiently are unlikely to be satisfied. The quality of
interaction in online settings may also depend on the kinds of technological tools used
technology (ICT) may lower the level of students’ satisfaction during online learning and
of Inquiry (Anderson, Archer & Garrison, 2000) which defines social, cognitive, and
determined that learning management system (LMS) features greatly impact perceptions
of community according to the inquiry framework. Kuo et al. (2013) determined that
tools. Long (2011), Bordelon (2012), Allen and Seaman (2013) implied that satisfaction
and may incorrectly assume that such difficulties are related primarily to student
context dependent (e.g., college, discipline, course level, institution, and, of course,
instructor). To express their degree of satisfaction, students react only to things that they
expect, but are never expressly stated or to what they have already assumed about the
course. However, dissonance with these expectations develop, students may encounter
Student satisfaction, according to Bodfish and Bryant (2014), in their study titled:
satisfaction of the students, an institution can identify which service they offer are
satisfactory and are to be a priority for improvement. They also added that conducting
Previous studies have also shown that student satisfaction is complex as it has a
lot of components or factors that could affect it on different degrees. Kevin Elliott (2002)
that the life of the students is a web of interrelated activities and experiences. Thus,
evaluation.
4
It is in this light that this study was conducted. This study aimed to determine the
participation, specifically senior high school students. Another reason why this study will
whole. Also, the researchers want to find out the students’ academic inclinations as a
whole.
This research paper aims to know the relationship between the satisfaction level
and participation of students in online learning, specifically Senior High School students
With the sudden change in teaching methodology due to the outbreak of 2019
Corona Virus, the life and learning process of student was greatly affected.
procedures. This study focused on Online Learning Procedure and aimed to determine
learning.
whole.
Research Hypotheses
tested:
Theoretical Framework
Persistence in Online Learning” by Croxton (2014), the results indicate that interactivity
preferences for online interactivity types differ depending on the type of learner.
Interaction between student and teacher was also found to be a primary factor in online
in other types of human interaction in public and social contexts. This theory purports
that people acquire knowledge and skills through a triadic reciprocal relationship
learning environments with high levels of interactivity between students and their
students foresee a lack of engagement in the online learning setting and perceive that
social cognitive theory, however, a well-designed online course should not sacrifice
highly engaged in the learning process through interactions with peers, instructors, and
content.
they are satisfied with their working conditions will be able to perform better in their work:
happiness correlates with the productivity of the students. Various evidence provided for
this theory shows that if psychosocial distress is high, it leads to a low satisfaction rate
from the students. The theory also suggests that students’ satisfaction can be
determined by psychosocial factors such as the school, the home environment, and
as the amount of physical and psychological energy that the student devotes to the
academic experience. It explains what the student does and how the student acts that
the process of learning. The theory's core concepts are made up of three elements: the
student's "inputs," which include demographics, history, and previous experiences; the
student's "climate," which encompasses all of a student's college experiences; and the
actions.
The aforementioned theories, when combined and taken into the context of this
study, would provide an assumption: a student who is happy or satisfied with the
learning set-up would strive to participate and interact more, thus, allowing him or her to
develop more knowledge, and will eventually produce better academic results, and vice
versa.
7
Conceptual Framework
This study aimed to know the relationship between the satisfaction level of
students in online learning and their participation. The researchers of this study also
aimed to find out the level of satisfaction of students in online learning as a whole. Also,
Online learning is a new modality of learning for students nowadays and may
influence the satisfaction of students that can be a great factor for their participation and
their online classes. Students are also satisfied with their online learning. Moreover,
students who participate more shows great satisfaction with their online learning. Thus, a
highly participating student may achieve high satisfaction with online learning.
Definition of Terms
To establish a frame of reference for both the researcher and reader, and to
facilitate better understanding and correct interpretation of this study, the following terms
Online Learning. An education that takes place over the Internet and is often
In this study, it refers to the judgement of students in online learning that will be
Senior High School. Refers to the last two years of the K to 12 program that has
been implemented by the Department of Education here in the Philippines since 2012-
namely, grades 11 and 12. Students are now required to choose their preferred senior
high strands upon their entrance and to begin studying the subjects that are going to
In this study, it refers to the year level of students that will be involve in the study.
engagement in online discussions and student behavior in group settings of Senior High
School students of Central Philippine University that will be correlated to the satisfaction
Students. Can be children, teenagers, or adults who are going to school, but it
may also be other people who are learning, such as in college or university.
In this study, they are the participants of the study that will answer the
questionnaire-checklist.
This research study was conducted in order to identify the satisfaction level of
students in online learning and their participation. The results obtained from this study
Students. This study is considered significant to students as they are the primary
subject of the study. This study also allows them to expand their knowledge about the
relationship between their satisfaction in online classes and their academic participation.
Through this, they may also be able to develop new ideas and perspectives, and most
Teachers. This study is important to teachers because it gives way for them to be
able to create a productive learning environment. Furthermore, they may also be able to
them with information needed for them to be able to develop solutions or plans to sustain
Researchers. Through this study, the researches would be able to determine the
relationship between student satisfaction and participation in online classes. This also
allows them to further improve their knowledge, skills, and strategies on conducting a
research.
used as a reference material or as a guide to those who are looking to conduct the same
This study focused in determining the relationship between the satisfaction level
The sample population of this study was limited to the Senior High School
students taking up online classes for school year 2020 to 2021. The desired sample size
was taken using Slovin’s formula with a five percent (5%) margin of error. Respondents
from STEM, HUMSS, and ABM, was taken equally using stratified random sampling.
Stratified random sampling ensures each subgroup within the population receives proper
representation within the sample. As a result, stratified random sampling provides better
coverage of the population since the researchers have control over the subgroups to
This research was designed to have a careful knowledge about the satisfaction
of students with online learning, their participation, and its relationship. Their problems
can be solved by having awareness and finding ways how to adapt with the new learning
modality.
questions focused about the level of satisfaction of students, specifically Senior High
School Students, with online learning and their participation. From their answers, the
researchers were able to determine the relationship between the satisfaction level and
CHAPTER II
This chapter consists of three parts: (1) Review of Related Literature, (2) Review
of Related Studies; and (3) Synthesis. Review of Related Literature presents the brief
overview of ideas and concepts related to the present study. Review of Related Studies
presents studies that have been conducted which showed that satisfaction of students in
online learning have a relationship with the participation of students. The results of these
studies prove that satisfaction level of students has a positive relationship with their
participation; however, some studies reported conflicting results. Synthesis presents the
Conceptual Literature
12
Level of Satisfaction
In an article by Gonzales (2016), it was stated that there are a couple of reasons
why it is extremely important to have a customer service mentality for continuing and
leaders have to provide value for their academic deliveries, and by offering excellent
service, they can provide that value. The second reason is that they need to be
concerned about customer service if they are interested in providing an excellent student
experience.
customer loyalty (Lotich, 2016). The focus on customer loyalty by an organization should
associated as customers, this requires a good understanding of what they want and the
implementation of systems and processes to not only meet those requirements, but to
Students’ level of satisfaction can be classified into the following: not satisfied (1),
slightly satisfied (2), satisfied (3), very satisfied (4), and extremely satisfied (5). Students
are not satisfied when their needs are not met and this dissatisfaction may be the result
of bad learning service quality and may also be the result of unrealistic expectations. A
slightly satisfied student may have some expectations that are being met but the others
are not. Slightly satisfied students may be pleased with some aspects of the service
provided to them and would still express dissatisfaction with other facets. Satisfied
students, on the other hand, get what they expect. They may deem the experience as
satisfactory but they will neither compliment nor criticize the learning service quality.
Very satisfied students, on the contrary, are those who are likely to spread a positive
word of mouth about the experience. Lastly, extremely satisfied students are students
13
whose expectations are constantly being exceeded by the learning service quality. Such
Online Learning
al., 2016). The term online learning is frequently defined as referencing courses offered
exclusively online in the context of higher education. The absence of the actual
classroom is its most popular aspect, which is replaced by the use of web-based
and pace (Bernard et al., 2014; Chigeza and Halbert, 2014; Northey et al., 2015; Israel,
2015; Potter, 2015). The online learning environment is usually implemented using so-
distance learning, a formal study in which time or space separates teacher and learner.
are combined by mixed methods. Telecourse study, for instance, often combines videos
with independent study by mail. Distance learning is generally defined in the surveys
from the U.S. Department of Education as which only include electronic or mixed
the development of the Internet and the World Wide Web, teaching through the use of
computers, the use of media to bring teachers and learners together at a distance, and
the integration of technology into all facets of education (Blomeyer, Clark and Smith,
2005). The latest form of distance education is online learning, and it is also a form of e-
learning. Increasingly, K-12 online learning, which started as a way to expand curriculum
and media, such as digital, teaching material, simulations, gaming and the use of new
media across all fields on fixed and mobile platforms. Due to its ability to offer more
convenient access to information and training at any time and from any location, online
learning has become popular (Bakia et al., 2010). The emphasis also includes (a)
expanding the availability of learning opportunities for learners who can’t or chose not to
while retaining the consistency of the learning result that is comparable to face-to-face.
Online Education Programs”, they mentioned that academic leaders in the United States
institutions since the increase in demand for them is significantly higher than that of face-
to-face learning. They have also stated that the learning outcomes from both modalities
at Princeton University and The Brookings Institution called “The Future of Children,”
15
Bell and Federman (2013) mentioned that the adoption of online learning could possibly
be compromised by fraud and cheating, the cost of e-learning, and the challenges faced
However, according to Loeb (2020), most online courses, especially those that
serve K-12 students, have a format that is much more similar to in-person courses. The
teacher assists the students in conducting virtual discussion, assigns homework, and
(teachers and students all meet at the same time) and they are sometimes
asynchronous (non-concurrent).
involves the introduction into the new 6-year secondary education system of the Senior
High School (SHS) or grades 11 and 12, the final 2 years (Martinez and Uy, 2019). The
SHS curriculum aims to prepare students for either further education or employment,
According to Formoso (2016), by the end of the program, students can freely
choose from the tracks offered and get their SHS diploma. Students can choose an
expertise in the Philippines based on proficiency, aspirations, and school capacity. The
career path selection will define the content of the topics that a student will take in
Grades 11 and 12. Each Senior High School student can choose from three tracks:
Mathematics (STEM).
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This study will focus on the academic track. The Academic Track is subdivided
into courses that are particular to each degree. The main objective of this senior high
school track is to prepare students for more advanced university courses. The
Strand, and Science, Technology, Engineering, and Mathematics Strand are the four
Studies, Law, and Political Science. Those who want to take up the priesthood tend to
Students that are planning to study Applied and Pure Sciences, Mathematics,
more commonly referred to as STEM, is the perfect choice. Students who choose this
Senior high school education is a key stage that lays a solid foundation for the
lifelong development of students (Deb et al., 2015). At this stage, high school students
will face many adaptive and developmental tasks, while adaptation and development in
Senior high school students in the Philippines are between 17 and 18 years of
age and because of DepEd’s K to 12, they have now the opportunity of two more years
17
of basic education (Mamolo, 2019). It can be noted that senior high school students tend
to think of themselves as college students because of the heavy school work that
teachers have given them and the expectation of acting accordingly, which creates
uncertainty on their part. In reality, however, they are students in high school who may
graduates did not land jobs after graduation due to skills-jobs mismatch, DepEd clarified
that the primary goal of the program is to improve the quality of education in the country
and not only to provide employment to its graduates immediately (Montemayor, 2018).
However, the department noted that, in order to improve the alignment of education with
Student Participation
learning, improves their communication and promotes higher order thinking skills (Aziz,
Quraishi, and Kazi, 2018). Additionally, De Vita (2000, as cited in Murray, 2018), stated
which they crystallize concepts, scrutinize them, and express their own thoughts; aids in
the development of students' listening skills; creates a forum for students to share and
skills; and teaches students about cultural diversity and how to make cultural differences
in the classroom a positive experience for all. Participation, however, is not advocated by
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educators merely on the basis that it endows students with important skills that have
According to Abidin (2007, as cited in Abdullah, Abu Bakar, and Mahbob, 2012),
socio-cultural, cognitive, affective, linguistic, or the environment and these often lead to
student participation and interaction with other students and instructors become less and
speak only at appropriate time. In marginal interaction, students are more likely to listen
and less likely to speak up in class. This group of students, unlike those who actively
engage in classroom discussions, tends to listen and take notes rather than participate
involvement in the classroom. They tend to obtain classroom materials by taking notes
Vonderwell and Zachariah (2005) indicated that online learner participation and
content-area experience, student roles and tasks, and information overload. They further
stated that in an online learning course, technology, the course interface, group actions,
and student personas can all affect participation and learning outcomes. On the other
hand, Hrastinski (2008), in his theory of online learning as online participation, argued
not synonymous with speaking or writing, and can include cooperation with peers, but it
the purpose of achieving effective learning and plays an important role in the success of
19
education and personal development of students in the future (Tatar, 2005; Abdullah,
Abu Bakar, and Mahbob, 2012). According to Liu (2005, as cited in Putra, 2017),
students who participate actively tend to have better academic achievement compared
to students who do not. Additionally, Putra (2017) defined participation as the active
aspects which encourages them to contribute and be responsible for their academic
achievement.
a method of learning through participation and establishing relationships with others. It's
a multi-step process that includes doing, talking, thinking, feeling, and belonging, and it
Since online students have less opportunities to communicate with the institution
and possibly more demands on their time and energy, achieving student engagement in
online courses may be more critical than in on-campus courses. In other words,
participation could be the most important factor in making online learning a necessary
Verenika, & Jones, 2014). Online interaction takes place in synchronous chatrooms,
asynchronous discussion groups, and via email, and can be thought of as participation in
Student Satisfaction
20
the literature of higher education has emerged with the growth of higher education in the
student satisfaction and later developed models based on higher education to explain it.
satisfaction with their overall academic experience. Student satisfaction was assessed
on the basis of the extent of positive ratings given to the quality of education at the
institution, the students’ overall experience, whether students would choose to re-
register at the same university if they had the option to start over, and whether the other
monopoly, the provision of various services by universities and institutes and increasing
competition. Students, on the other hand, are always looking for providers who provide
better services as one of the most important environmental factors that are effective in
distributors of research and educational services that provide relatively equal quality,
most students have many services to choose from when selecting their best service. The
importance under such competitive circumstances and because of the uncertainty about
the future.
21
Related Studies
Grades” conducted by Davies and Graff (2005) revealed that greater online interaction
did not lead to significantly higher performance for students achieving passing grades;
however, students who failed in their courses tended to interact less frequently. The
observed positive results of online participation and interaction do not always translate
into higher grades at the end of the year, with students who participated more often
receiving no higher grades. Students who failed one or more modules, on the other
(2014). The results of this study supported previous studies that found a correlation
between student attendance and participation and final grade achievement. This finding
suggests that the number of people who participate has a minimal but significant impact
on student achievement.
Online Learning Experiences During the COVID-19 Pandemic," they have found that
students were highly satisfied with online learning as the school has provided support in
various forms like online workshops and seminars to assist students throughout the
online classes. The school has also given the effort to solve IT issues, online class login
Overall, the students were highly satisfied since the pandemic, in the context of their
A study by Bui et al. (2019) titled, “Does E-Learning Service Quality Influence E-
Learning Student Satisfaction and Loyalty? Evidence from Vietnam,” they mentioned
that the most key component of overall e-learning service quality was e-learning system
quality, which was followed by e-learning teacher and course materials quality, and e-
learning administrative and support service quality. The overall e-learning service quality
learning student loyalty. Also, overall e-learning service quality has a direct effect on e-
In a study by Gondal, Qadri, and Zaheer (2015) titled, "E-Learning and Student
Satisfaction," they have found that most of the students were satisfied with the education
received in e-Learning; having instructor support as the factor that affected student
satisfaction the most. They have also stated that this proves that online learning has a
Engagement in Distance Learning University”, the statistical analysis has found that
interaction among students, interaction between students and teacher, and interaction
between students and content have positive impact on student engagement. The results
also showed that student engagement has positive impact on student satisfaction.
Carolina University” is a study conducted by Bland et al. (2016). The study stated that
23
overall satisfaction. When analyzed with student responses to questions about their
In a study by Josias (2005) titled “The Relationship between Job Satisfaction and
Western Cape,” results indicated that there was a weak inverse relationship between the
number of employees’ absences and their job satisfaction. They have also investigated
biographical variables like gender, age, and job level, and have found that all of these
In a study by Bai and Liao (2018) titled “The Relation between Interest
Congruence and College Major Satisfaction: Evidence from the Basic Interest
Measures,” they have found that all interest indicators were significantly correlated with
students’ major satisfaction which is in contrast with prior studies in academic settings
which show that there is generally low or no correlation between interest and
satisfaction.
Satisfaction and Achievement and Absorption Capacity in Higher Education,” they have
and various teaching methods. They have found that satisfaction highly influences
absorption capacity.
and Satisfaction with College: An Alternative View,” the results have shown that there is
24
a positive relationship between perceived learning and satisfaction with college: the
Value Beliefs,” they have found that expectancy-value beliefs can predict student
satisfaction. Moreover, students with strong self-efficacy are keen to visualize successful
scenarios and these students tend to experience more satisfaction than those with low
self-efficacy.
Methods,” the results have shown that perceived service quality highly influences
student satisfaction though this differs when students are exposed to different teaching
Synthesis of Literature
al. (2016), Josias (2005), Bai and Liao (2018), El-Hilali, Al-Jaber, and Hussein (2015),
Pike (1993), Betoret, Roselló, and Artiga (2017), and Mendes, Pedro, and Lourenco
(2018) were related to the present study since the researchers and the new study
focused on the relationship between the satisfaction level of senior high school students
in online learning and their participation. Moreover, the research studies conducted by
Davies and Graff (2005) and Rapposelli (2014) were also related to the present study
since their studies focused on the participation of students in online learning. Also, the
25
studies of Almusharraf and Khahro (2020), Bui et al. (2019), and Gondal, Qadri, and
Zaheer (2015) were also related to the present study since the focus of their studies
the satisfaction and participation of students in online learning. In the study of Harsasi,
Muzammil, and Sutawijaya (2020), they found out that student engagement is improved
study of Bland et al. (2016). There were no statistically significant correlations between
student participation and overall satisfaction, according to the study. The researchers
found no differences in student satisfaction by ethnicity, gender, or class level when they
means that student participation does not influence student satisfaction. In a study by
Josias (2005), the number of employees absent and their work satisfaction had a poor
inverse relationship, as per the findings. They also looked into biographical factors like
gender, age, and job level, and discovered that all of them, with the exception of job
level, have a major impact on satisfaction. Also, in a study by Bai and Liao (2018), they
discovered that all interest variables were strongly associated with students' main
satisfaction. In a study by El-Hilali, Al-Jaber, and Hussein (2015), they discovered that
absorption capability. Moreover, in the study of Pike (1993), the finding indicated a
Betoret, Roselló, and Artiga (2017), expectancy-value beliefs have been shown to
visualizing good scenarios and report higher levels of satisfaction than students with low
self-efficacy. This means that students who believe that they will pass their subjects are
more likely to be satisfied. However, in the study of Mendes, Pedro, and Lourenco
(2018), the findings revealed that perceived service quality has a significant impact on
student satisfaction, though this varies as students are exposed to various teaching
Moreover, the studies mentioned above show contradicting results regarding the
participation of students in online learning. The study of Davies and Graff (2005)
revealed that while increased online interaction did not result in substantially higher
results for students who received passing grades, students who failed their courses
interacted less frequently. The positive effects of online participation and interaction are
not always reflected in higher grades at the end of the year, with students who
participated more often earning no higher grades. In contrast, students who failed one or
more modules interacted less often than those who passed. The study Rapposelli (2014)
is opposing which the results indicate a connection between student attendance and
participation and final grade achievement. This result implies that the participation of
There is, however, a similar idea between the studies of Almusharraf and Khahro
(2020), Bui et al. (2019), and Gondal, Qadri, and Zaheer (2015). The research
conducted by Almusharraf and Khahro (2020) observed that students were really
satisfied with online learning because the school offered support in the form of online
workshops and seminars to help students during their online classes. In addition, the
school has made an attempt to resolve IT issues, online class login issues, academic
27
coaching, extracurricular programs, and mental and social therapy. Overall, the students
were satisfied because the pandemic was adequately handled in the sense of their
studies. This was related to the studies of Bui et al. (2019), and Gondal, Qadri, and
Zaheer (2015). The study of Bui et al. (2019) observed that e-learning system quality
was the most important component of overall e-learning service quality, followed by e-
learning instructor and course materials quality, and e-learning administrative and
support service quality. E-learning student satisfaction was positively linked to overall e-
learning service efficiency, which in turn affected e-learning student loyalty. In addition,
the overall quality of e-learning services has a strong impact on e-learning student
loyalty. Also, the study of Gondal, Qadri, and Zaheer (2015) mentioned that the majority
of students were pleased with their e-Learning education, with teacher encouragement
being the most important factor affecting student satisfaction. They also noted that this
demonstrates that online learning has a great deal of potential in developing higher
education.
online learning as a whole. Moreover, this study aimed to identify if there is a significant
CHAPTER III
This chapter deals with the methodology and research design used in this study,
the sampling procedure, the respondents, the instrument used in gathering the needed
Research Design
occurring variables and correlate them with one another. It measures a relationship
between two variables without the researcher controlling either of them. A descriptive-
correlational research design aims to describe the given variables and find out whether
associated with higher scores on one variable on the other, while, a negative relationship
means, on one variable, higher scores tend to be associated to lower scores on the
other. On the other hand, a zero correlation or no relationship means a change in one
post-test survey. Non-experimental research designs are appropriate for studies that
don’t require experimental manipulation. They are not suitable for studies centrally
concerned on cause and effect relationships. Post-test only or after-only survey design
was utilized in the study. This is often used in studies where researchers’ aim is to
The target population of this study was the Senior High School Students of
Central Philippine University. Since the total target population is composed of 1,668
students, the researchers used the Slovin’s formula, with 95% confidence level and 5%
margin of error, to determine the sample size of 323 students. Then, stratified sampling
30
was used to ensure better coverage of the population. Stratified random sampling
ensures that within the entire sample population of a research study, each subgroup of a
given population is adequately represented. The researchers have determined that 26,
98, and 12 students will be taken from Grade 11 ABM, STEM, and HUMSS, and 50,
124, and 14 students from Grade 12 ABM, STEM, and HUMSS, respectively. The
number of students per strata were rounded up and came to a total of 324 respondents.
Research Instrument
The primary instrument that was used to gather the data is an online-
administered questionnaire which requires the respondents to read and answer the
questions themselves. The link for the online-administered questionnaire was given to
the respondents through online messaging platforms. Instructions and questions were
The instrument that will be used consists of four parts: Part I consists of the
learning; and Part III which consists of the respondent’s participation in online learning.
Engineer from ACE Medical Hospital Iloilo. The validator’s suggestions and corrections
were applied.
address, year and strand, and general average for 1st semester of A.Y 2020-2021. Filling
out the respondent’s name and general average is optional. The respondents are
31
required to fill out their email address, and year and strand. The link of the questionnaire
will determine the satisfaction of students in online learning. The data will be gathered to
find out if student’s satisfaction has a significant relationship with student’s academic
performance. A table will be made for the gathered data and will be analyzed using
the researchers. This part consists of questions that will determine the performance of
students in online learning. The data will be gathered to find out if student’s performance
has a significant relationship with student’s satisfaction. A table will be made for the
Validity
Content validity was used for the validation of the research instrument. Content
validation aimed to identify the degree of the instrument’s relevance, as well as the
in the study were the basis for the validation of the instrument. All research studies
should have a valid theoretical framework to justify the importance and significance of
Engineer from ACE Medical Hospital Iloilo was asked to check the content and format of
the instrument.
Reliability
The test-retest method was used to determine the reliability of the research
instrument. This method involves giving the same test twice to the same group of people
32
at different times or after a certain time has elapsed. The same questionnaire was
administered twice among the same respondents to see if the scores obtained are still
the same.
Ethical Consideration
In this research study, ethical principles was taken into consideration. These
principles were considered through methods which include asking for permission and
approval from the participants if they will be willing to participate in the study, giving them
individual letters beforehand as to formally inform them about the research study they
were participating in, making sure that the respondents are not coerced to participate in
the study, reassuring the participants’ safety and making sure that they will not be
subjected to any harm in the study, protecting the privacy and confidentiality of their
personal information and keeping their anonymity throughout the study, researchers will
only gather data relevant to the research questions, giving proper credit in using other
people’s works to avoid plagiarism in conducting the study, and practicing honesty and
Data Collection
After the validation of the research instrument, a letter was sent to the principal to
request for permission to conduct the study. The researchers will then release consent
forms to the 324 respondents online with the use of Google forms. After securing
permission from the respondents, the researchers will discuss the purpose of the study
to the selected respondents. Following that, the respondents will be made aware of their
rights and ethical considerations. The researchers will also attend to the participants’
questions and clarifications. Moreover, data will be gathered with the use of an online-
in Google forms and it will be given to the respondents through online messaging
platforms. After the respondents have answered the questionnaire, their answers will be
The data that will be collected for this research are the answers to the questions
in the questionnaire to be sent by the researchers to the respondents. All the responses
of the respondents will be gathered and analyzed by the researchers. The data will be
organized with the use of descriptive and inferential statistics such as mean, standard
Data Analysis
The data to be collected will be coded, organized and analyzed using the
Statistical Package for the Social Sciences (SPSS). Descriptive and Inferential analysis
The results of the analyzed data will be taken from the three parts of the
questionnaire: Part I for the respondent’s identification, Part II for the satisfaction of
students in online learning which is assumed to have a significant relationship with the
academic performance of students, and Part III for the academic performance of the
respondents.
For the satisfaction and academic performance in online learning of the Senior
High School students of Central Philippine University, the use of mean, standard
For the analysis of the relationship between the satisfaction of students in online
learning and their academic performance in online class, crosstabulation and eta will be
used.
34
CHAPTER IV
This section discloses the analysis and interpretation of the data gathered. The
first area represents the analysis and interpretation of the satisfaction level of the
respondents in online learning. The second area shows the analysis and interpretation of
the participation of the respondents in online learning. The third area illustrates the
learning.
35
Table 1 shows that more than half (53.7%) of the respondents are satisfied with
the Online Learning Modality and less than one-third (31.8%) are slightly unsatisfied with
the Online Learning Modality. On the other hand, a little less than two-thirds (63.3%) of
the respondents are satisfied with their teachers' methods in Online Learning
Procedures and only less than one-twentieth (3.7%) are very unsatisfied. Regarding
their online interaction with their teachers, less than one-half (45.4%) are satisfied and
more than one-third (35.8%) are slightly unsatisfied. Moreover, more than one-third
(39.8%) of the respondents are satisfied, and more than one-fourth (29.0%) are slightly
unsatisfied with their online interaction with their classmates. Almost two-fifths (39.5%)
of the respondents are satisfied and only less than one-tenth (8.6%) are very satisfied
with the learning materials provided by the school. A little more than one-twentieth
(5.6%) of the respondents are very unsatisfied with their teachers' availability and
response when they have questions and clarifications and less than one-fifth (18.2%)
are very satisfied. Furthermore, a little more than one-half (50.9%) of the respondents
are satisfied and almost one-fourth (24.7%) are slightly unsatisfied with the resources
like video presentations relevant to their online classes. More than one-half (52.8%) of
the respondents are satisfied with the Online Learning Procedure and less than one-third
(31.8%) are slightly unsatisfied. Thus, the Overall Mean Score = 2.63 shows that the
respondents are overall satisfied with their online learning. This means that the
respondents are satisfied with the online learning procedure, methods, interactions, and
This supports the findings of the study entitled “Students’ Satisfaction With
(2020) which stated that students were highly satisfied with online learning as the school
has provided support in various forms like online workshops and seminars to assist
Additionally, the results also show agreement to the study of Bui et al. (2019) titled
Loyalty? Evidence From Vietnam” as they stated that the overall e-learning service
quality, which includes e-learning system quality, e-learning teacher and course
materials quality, and e-learning administrative and support service quality, is positively
related to e-learning student satisfaction. This also supports the study by Gondal, Qadri,
and Zaheer (2015) titled “E-Learning and Student Satisfaction” where they found out that
most of the students were satisfied with the education received in e-learning; having
instructor support as the factor that affected student satisfaction. Students are satisfied
with online learning given that they are also satisfied with the learning procedures,
classmates?
Are you satisfied with the learning 52 16.0 116 35.8 128 39.5 28 8.6 324 100
materials provided by the school?
Are you satisfied with the 18 5.6 91 28.1 156 48.1 59 18.2 324 100
teachers' availability and response
when you have questions and
clarifications?
Are you satisfied with the 23 7.1 80 24.7 165 50.9 56 17.3 324 100
resources like video presentations
relevant to your online classes?
Overall, are you satisfied with the 29 9.0 103 31.8 171 52.8 21 6.5 324 100
Online Learning Procedure?
Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8
Table 2 shows that more than three-fourths (85.5%) of the respondents always
attend their online classes. On the other hand, less than three-fourths (66.4%) of the
respondents are sometimes interested in the daily discussions in online learning. Almost
one-fourth (24.1%) of the respondents find it hard to absorb all the lessons in online
learning. A little more than one-fourth (26.2%) of the respondents find it hard to
(24.1%) of the respondents think that it is easy to pass the subject given that it is an
online learning procedure. Moreover, only less than one-tenth (8.0%) of the respondents
think that this online learning modality prepares them enough for the subjects at the
college level. Overall Mean Score = 2.19 shows that the respondents are highly
38
participating in online learning. This means that the respondents are engaging and
These results are in contrast with a study conducted by Rapposelli (2014) titled,
between student participation and academic achievement. However, these results are
Student Grades” conducted by Davies and Graff (2005) which revealed that greater
online interaction does not necessarily lead to better academic achievement and results.
Instead, it was stated in the study that academic achievement is more likely to affect
students’ online participation, not the other way around. In conclusion, despite being
unable to absorb most lessons in online learning and not believing that online classes
will prepare them for college, students would still attend classes and participate.
Table 3 shows the relationship between the attendance of students and student’s
satisfaction in online learning. It shows that more than half (51.99%) of the respondents
who are always attending their online classes are satisfied with the resources like video
presentations relevant to their online classes. Gamma value = .261 and Sig=.038
show that respondents who regularly attend classes show positive results and mainly
are satisfied with the resources like video presentations relevant to their online classes.
This implies that students are eager to attend their classes given that they are pleased
and contented with the resources given by the school for their online classes.
This agrees with the study of Josias (2005) entitled “The Relationship Between
Electricity Utility in the Western Cape.” The results indicated that there was a weak
inverse relationship between the number of employees’ absences and their job
40
satisfaction. It indicates that the lower the satisfaction, the higher is the number of
absences, and the higher the satisfaction, the lower the number of absences. This
means that if they are satisfied, they are more likely to be present whereas if they are
Table 3. Student Participation on Student Satisfaction: Do you attend your Online Class
regularly?
Do you attend your Online Class regularly? No, I find it hard Sometimes Yes, always Total
Are you satisfied with the Online Learning
Modality? f % f % f % f %
Very Unsatisfied 0 0.0 3 6.98 19 6.86 22 6.79
Slightly Unsatisfied 2 50.0 21 48.84 80 28.88 103 31.79
Satisfied 2 50.0 14 32.56 158 57.04 174 53.70
Very Satisfied 0 0.0 5 11.63 20 7.22 25 7.72
Total 4 100 43 100 277 100 324 100
Gamma value=.218 Sig = .102 Pearson’s R = .073
Are you satisfied with your teachers' methods in Online Learning Procedures?
Very Unsatisfied 0 0 3 6.98 9 3.25 12 3.70
Slightly Unsatisfied 2 50 11 25.58 65 23.47 78 24.07
Satisfied 2 50 24 55.81 179 64.62 205 63.27
Very Satisfied 0 0 5 11.63 24 8.66 29 8.95
Total 4 100 43 100 277 100 324 100
Gamma value=.106 Sig= .470 Pearson’s R=.054
Are you satisfied with the online interaction between you and your teachers?
Very Unsatisfied 1 25 7 16.28 21 7.58 29 8.95
Slightly Unsatisfied 1 25 12 27.91 103 37.18 116 35.80
Satisfied 1 25 20 46.51 126 45.49 147 45.37
Very Satisfied 1 25 4 9.30 27 9.75 32 9.88
Total 4 100 43 100 277 100 324 100
Gamma value=0.54 Sig = .690 Pearson’s R=.036
Are you satisfied with the online interaction between you and your classmates?
Very Unsatisfied 1 25 7 16.28 45 16.25 53 16.36
Slightly Unsatisfied 1 25 17 39.53 76 27.44 94 29.01
Satisfied 1 25 15 34.88 113 40.79 129 39.81
Very Satisfied 1 25 4 9.30 43 15.52 48 14.81
Total 4 100 43 100 277 100 324 100
Gamma value=.152 Sig= .198 Pearson’s R = .059
41
Are you satisfied with the learning materials provided by the school?
Very Unsatisfied 1 25 8 18.60 43 15.52 52 16.05
Slightly Unsatisfied 1 25 22 51.16 93 33.57 116 35.80
Satisfied 0 0 11 25.58 117 42.24 128 39.51
Very Satisfied 2 50 2 4.65 24 8.66 28 8.64
Total 4 100 43 100 277 100 324 100
Gamma value = .224 Sig= .069 Pearson’s R=.071
Are you satisfied with the teachers’ availability and response when you have questions and clarifications?
Very Unsatisfied 0 0 3 6.98 15 5.42 18 5.56
Slightly Unsatisfied 2 50 11 25.58 78 28.16 91 28.09
Satisfied 1 25 22 51.16 133 48.01 156 48.15
Very Satisfied 1 25 7 16.28 51 18.41 59 18.21
Total 4 100 43 100 277 100 324 100
Gamma value = .025 Sig=.843 Pearson’s R=.013
Are you satisfied with the resources like video presentations relevant to your online classes?
Very Unsatisfied 1 25 3 6.98 19 6.86 23 7.10
Slightly Unsatisfied 1 25 16 37.21 63 22.74 80 24.69
Satisfied 2 50 19 44.19 144 51.99 165 50.93
Very Satisfied 0 0 5 11.63 51 18.41 56 17.28
Total 4 100 43 100 277 100 324 100
Gamma value = .261 Sig=038 Pearson’s R=.115
Overall, are you satisfied with the Online Learning Procedure?
Very Unsatisfied 2 50 6 13.95 21 7.58 29 8.95
Slightly Unsatisfied 0 0 14 32.56 89 32.13 103 31.79
Satisfied 2 50 20 46.51 149 53.79 171 52.78
Very Satisfied 0 0 3 6.98 18 6.50 21 6.48
Total 4 100 43 100 277 100 324 100
Gamma value= .159 Sig= .254 Pearson’s R = .094
Table 4 shows the relationship between the interest of students in daily
discussions and student’s satisfaction in online learning. It shows that more than half
(56.58%) of the respondents who are always interested in the daily discussions in online
learning are satisfied with the Online Learning Modality. Gamma value = .348 and
Sig = .000 show that the respondents are interested in the daily discussions in online
learning and they are satisfied with the current online learning procedure. It implies that
the students are interested in listening and attending online discussions since they are
This supports the study of Bai and Liao (2018) entitled “The Relation Between
Interest Congruence and College Major Satisfaction: Evidence From the Basic Interest
Measures,” which they have found that all interest indicators were significantly correlated
with students’ major satisfaction. Higher satisfaction means higher interest. Students are
Table 4. Student Participation on Student Satisfaction: Are you interested in the daily
Are you interested in the daily discussions No, I find it hard Sometimes Yes, always Total
in Online Learning?
Are you satisfied with the Online Learning
Modality? f % f % f % f %
Very Unsatisfied 8 24.24 8 3.72 6 789 22 6.79
Slightly Unsatisfied 16 48.48 71 33.02 16 21.05 103 31.79
Satisfied 7 21.21 124 57.67 43 56.58 174 53.70
Very Satisfied 2 6.06 12 5.58 11 14.47 25 7.72
Total 33 100 215 100 76 100 324 100
Gamma value=.348 Sig = .000 Pearson’s R = .220
Are you satisfied with your teachers' methods in Online Learning Procedures?
Very Unsatisfied 4 12.12 3 1.40 5 6.58 12 3.70
Slightly Unsatisfied 14 42.42 51 23.72 13 17.11 78 24.07
Satisfied 14 42.42 149 69.30 42 55.26 205 63.27
Very Satisfied 1 3.03 12 5.58 16 21.05 29 8.95
Total 33 100 215 100 76 100 324 100
Gamma value=.336 Sig= .001 Pearson’s R=.198
Are you satisfied with the online interaction between you and your teachers?
Very Unsatisfied 8 24.24 19 8.84 2 2.63 29 8.95
Slightly Unsatisfied 13 39.39 80 37.21 23 30.26 116 35.80
Satisfied 10 30.30 101 46.98 36 47.37 147 45.37
Very Satisfied 2 6.06 15 6.98 15 19.74 32 9.88
Total 33 100 215 100 76 100 324 100
Gamma value=0.347 Sig = .000 Pearson’s R=.234
Are you satisfied with the online interaction between you and your classmates?
Very Unsatisfied 12 36.36 32 14.88 9 11.84 53 16.36
Slightly Unsatisfied 9 27.27 67 31.16 18 23.68 94 29.01
Satisfied 9 27.27 90 41.86 30 39.47 129 39.81
43
think that they always absorb all the lessons in Online Learning are satisfied with the
overall Online Learning Procedure. Gamma value = .560 and Sig= .000 shows that the
respondents think they can absorb all the lessons in an online learning method and they
are satisfied with the current online learning procedure. This implies that the students
believe that they can understand the lessons easily and it depends on their satisfaction
with the online learning procedure. Given this online learning procedure, other students
think that the lessons can be absorbed and understood given that they are satisfied with
their learning.
and Achievement and Absorption Capacity in Higher Education,” they have found that
teaching methods. They have found that satisfaction highly influences absorption
capacity.
From your own perspective, do you absorb No, I find it hard Sometimes Yes, always Total
all the lessons in Online Learning?
Are you satisfied with the Online Learning
Modality? f % f % f % f %
Very Unsatisfied 13 16.67 7 3.10 2 10 22 6.79
Slightly Unsatisfied 35 44.87 66 29.20 2 10 103 31.79
Satisfied 27 34.62 135 59.73 12 60 174 53.70
Very Satisfied 3 3.85 18 7.96 4 20 25 7.72
Total 78 100 226 100 20 100 324 100
Gamma value=.475 Sig = .000 Pearson’s R = .280
Are you satisfied with your teachers' methods in Online Learning Procedures?
Very Unsatisfied 6 7.69 5 2.21 1 5 12 3.70
Slightly Unsatisfied 27 34.62 49 21.68 2 10 78 24.07
Satisfied 40 51.28 152 67.26 13 65 205 63.27
Very Satisfied 5 6.41 20 8.85 4 20 29 8.95
Total 78 100 226 100 20 100 324 100
Gamma value=.347 Sig= .001 Pearson’s R=.190
Are you satisfied with the online interaction between you and your teachers?
Very Unsatisfied 17 21.79 12 5.31 0 0 29 8.95
Slightly Unsatisfied 29 37.18 85 37.61 2 10 116 35.80
Satisfied 29 37.18 107 47.35 11 55 147 45.37
Very Satisfied 3 3.85 22 9.73 7 35 32 9.88
Total 78 100 226 100 20 100 324 100
Gamma value=0.453 Sig = .000 Pearson’s R=.298
Are you satisfied with the online interaction between you and your classmates?
Very Unsatisfied 26 33.33 27 11.95 0 0 53 16.36
Slightly Unsatisfied 25 32.05 68 30.09 1 5 94 29.01
45
think that they understand lessons that involve problem-solving in Online Learning are
very unsatisfied with the teachers' methods in Online Learning Procedures. Gamma
value = .318 and Sig= .000 show that the respondents completely understand their
lesson with problem-solving and they are satisfied with the method of teaching of their
teachers. This implies that the students believe that they can easily understand their
teachers.
This is a support to the study of Pike (1993) titled “The Relationship Between
Perceived Learning and Satisfaction With College: An Alternative View.” The results
have shown that there is a positive relationship between perceived learning and
satisfaction with college: the learners’ perception of their knowledge positively affects
46
their satisfaction. Students are more likely to understand their lessons, involving
Do you understand lessons that involve No, I find it hard Sometimes Yes, always Total
problem-solving in Online Learning?
Are you satisfied with the Online Learning
Modality? f % f % f % f %
Very Unsatisfied 13 15.29 7 3.65 2 4.26 22 6.79
Slightly Unsatisfied 30 35.29 63 32.81 10 21.28 103 31.79
Satisfied 38 44.71 109 56.77 27 57.45 174 53.70
Very Satisfied 4 4.71 13 6.77 8 17.02 25 7.72
Total 85 100 192 100 47 100 324 100
Gamma value=.315 Sig = .000 Pearson’s R = .215
Are you satisfied with your teachers' methods in Online Learning Procedures?
Very Unsatisfied 7 8.24 4 2.08 1 2.13 12 3.70
Slightly Unsatisfied 28 32.94 44 22.92 6 12.77 78 24.07
Satisfied 45 52.94 125 65.10 35 74.47 205 63.27
Very Satisfied 5 5.88 19 9.90 5 10.64 29 8.95
Total 85 100 192 100 47 100 324 100
Gamma value=.318 Sig= .000 Pearson’s R=.191
Are you satisfied with the online interaction between you and your teachers?
Very Unsatisfied 17 20 10 5.21 2 4.26 29 8.95
Slightly Unsatisfied 34 40 68 35.42 14 29.79 116 35.80
Satisfied 30 35.29 93 48.44 24 51.06 147 45.37
Very Satisfied 4 4.71 21 10.94 7 14.89 32 9.88
Total 85 100 192 100 47 100 324 100
Gamma value=0.325 Sig = .000 Pearson’s R=.227
Are you satisfied with the online interaction between you and your classmates?
Very Unsatisfied 27 31.76 21 10.94 5 10.64 53 16.36
Slightly Unsatisfied 24 28.24 57 29.69 13 27.66 94 29.01
Satisfied 27 31.76 84 43.75 18 38.30 129 39.81
Very Satisfied 7 8.24 30 15.63 11 23.40 48 14.81
Total 85 100 192 100 47 100 324 100
Gamma value=.295 Sig= .000 Pearson’s R = .217
Are you satisfied with the learning materials provided by the school?
Very Unsatisfied 27 31.76 17 8.85 8 17.02 52 16.05
Slightly Unsatisfied 30 35.29 70 36.46 16 34.04 116 35.80
Satisfied 26 30.59 86 44.79 16 34.04 128 39.51
Very Satisfied 2 2.35 19 9.90 7 14.89 28 8.64
Total 85 100 192 100 47 100 324 100
Gamma value = .278 Sig= .001 Pearson’s R=.198
Are you satisfied with the teachers’ availability and response when you have questions and clarifications?
Very Unsatisfied 9 10.59 8 4.17 1 2.13 18 5.56
Slightly Unsatisfied 26 30.59 57 29.69 8 17.02 91 28.09
Satisfied 44 51.76 89 46.35 23 48.94 156 48.15
Very Satisfied 6 7.06 38 19.79 15 31.91 59 18.21
Total 85 100 192 100 47 100 324 100
Gamma value = .306 Sig=.000 Pearson’s R=.215
Are you satisfied with the resources like video presentations relevant to your online classes?
Very Unsatisfied 11 12.94 11 5,73 1 2.13 23 7.10
Slightly Unsatisfied 26 30.59 46 23.96 8 17.02 80 24.69
Satisfied 41 48.24 95 49.48 29 61.70 165 50.93
Very Satisfied 7 8.24 40 20.83 9 19.15 56 17.28
Total 85 100 192 100 47 100 324 100
Gamma value = .283 Sig=.000 Pearson’s R=.193
Overall, are you satisfied with the Online Learning Procedure?
Very Unsatisfied 19 22.35 7 3.65 3 6.38 29 8.95
Slightly Unsatisfied 28 34.12 65 33.85 9 19.15 103 31.79
Satisfied 35 41.18 109 56.77 27 57.45 171 52.78
Very Satisfied 2 2.35 11 5.73 8 30 21 6.48
Total 85 100 192 100 47 100 324 100
Gamma value= .397 Sig= .000 Pearson’s R = .275
48
Table 7 shows that more than one-half (56.67%) of the respondents who
sometimes think that it is easy to pass the subject given that it is an online learning
Gamma value = .207 and Sig= .021 shows that the respondents think it is sometimes
easy to pass the subject in an online learning method and they are satisfied with the
current online learning procedure. This implies that the students believe that it is easy to
pass the subjects in an online setting and it depends on their satisfaction with the online
learning procedure. Given this online learning procedure, other students think that it is
This finding supports the study of Betoret, Roselló, and Artiga (2017) titled “Self-
Expectancy-Value Beliefs,” which they have found that expectancy-value beliefs can
predict student satisfaction. Moreover, students with strong self-efficacy are keen to
visualize successful scenarios and these students tend to experience more satisfaction
than those with low self-efficacy. Students that are confident in passing their subjects
Do you think that it is easy to pass the No, I find it hard Sometimes Yes, always Total
subject given that it is an online learning
procedure?
Are you satisfied with the Online Learning
Modality? f % f % f % f %
Very Unsatisfied 6 16.67 10 4.76 6 7.69 22 6.79
Slightly Unsatisfied 17 47.22 63 30 23 29.49 103 31.79
Satisfied 10 27.78 122 58.10 42 53.85 174 53.70
Very Satisfied 03 8.33 15 7.14 7 9.87 25 7.72
Total 36 100 210 100 78 100 324 100
Gamma value=.155 Sig = .106 Pearson’s R = .102
Are you satisfied with your teachers' methods in Online Learning Procedures?
Very Unsatisfied 1 2.78 7 3.33 4 5.13 12 3.70
Slightly Unsatisfied 16 44.44 48 23.86 14 17.95 78 24.07
Satisfied 16 44.44 137 65.24 52 66.67 205 63.27
Very Satisfied 3 8.33 18 8.57 8 10.26 29 8.95
Total 36 100 210 100 78 100 324 100
Gamma value=.176 Sig= .079 Pearson’s R=.085
Are you satisfied with the online interaction between you and your teachers?
Very Unsatisfied 5 13.89 17 8.10 7 8.97 29 8.95
Slightly Unsatisfied 16 44.44 78 37.14 22 28.21 116 35.80
Satisfied 12 33.33 96 45.71 39 50 147 45.37
Very Satisfied 3 8.33 19 9.05 10 12.82 32 9.88
Total 36 100 210 100 78 100 324 100
Gamma value=0.171 Sig = .054 Pearson’s R=.104
Are you satisfied with the online interaction between you and your classmates?
Very Unsatisfied 6 16.67 34 16.19 13 16.67 53 16.36
Slightly Unsatisfied 9 25 66 31.43 19 24.36 94 29.01
Satisfied 15 41.67 83 39.52 31 39.74 129 39.81
Very Satisfied 6 16.67 27 12.86 15 19.23 48 14.81
Total 36 100 210 100 78 100 324 100
Gamma value=.046 Sig= .588 Pearson’s R = .027
Are you satisfied with the learning materials provided by the school?
Very Unsatisfied 13 36.11 28 13.33 11 14.10 52 16.05
Slightly Unsatisfied 14 38.89 71 33.81 31 39.74 116 35.80
Satisfied 7 19.44 93 44.29 28 35.90 128 39.51
Very Satisfied 2 5.56 18 8.57 8 10.26 28 8.64
Total 36 100 210 100 78 100 324 100
Gamma value = .142 Sig= .103 Pearson’s R=.111
Are you satisfied with the teachers’ availability and response when you have questions and clarifications?
Very Unsatisfied 0 0 14 6.67 4 5.13 18 5.56
Slightly Unsatisfied 16 44.44 56 26.67 19 24.36 91 28.09
Satisfied 17 47.22 101 48.10 38 48.72 156 48.15
Very Satisfied 3 8.33 39 18.57 17 21.79 59 18.21
Total 36 100 210 100 78 100 324 100
Gamma value = .139 Sig=.098 Pearson’s R=.079
Are you satisfied with the resources like video presentations relevant to your online classes?
Very Unsatisfied 3 8.33 15 7.14 15 6.41 23 7.10
Slightly Unsatisfied 16 44.44 48 22.86 16 20.51 80 24.69
Satisfied 13 36.11 112 53.33 40 51.28 165 50.93
Very Satisfied 4 11.11 35 16.67 17 21.79 56 17.28
Total 36 100 210 100 78 100 324 100
Gamma value = .193 Sig=.028 Pearson’s R=.119
Overall, are you satisfied with the Online Learning Procedure?
Very Unsatisfied 5 13.89 19 9.05 5 6.41 29 8.95
Slightly Unsatisfied 21 58.33 58 27.62 24 30.77 103 31.79
Satisfied 8 22.22 119 56.67 44 56.41 171 52.78
Very Satisfied 2 5.56 14 6.67 5 6.41 21 6.48
Total 36 100 210 100 78 100 324 100
Gamma value= .207 Sig= .021 Pearson’s R = .130
50
Table 8 shows that more than half (57.69%) of the respondents who think that
this online learning modality does not prepare them enough for the subjects at the
college level are satisfied with the Online Learning Modality. Gamma value = -.367 and
Sig = .000 shows that even if the respondents are satisfied with their online learning,
they do not think that this online learning modality prepares them enough for the
subjects in college. It means that students do not believe that online learning will help
them in their topics and courses in college even if they are satisfied with their online
learning procedure. A negative relationship between the students’ perception that online
learning can help them with their college courses and their overall satisfaction with
online learning. Students believe that this online learning procedure does not prepare
them enough for college subjects. It is very alarming and only shows that the method of
online learning procedure might fail in preparing the students for higher education in
college.
This is a contradiction to the study of Mendes, Pedro, and Lourenco (2018) titled
“Perceived Service Quality and Students’ Satisfaction in Higher Education: The Influence
of Teaching Methods.” The results have shown that perceived service quality highly
influences student satisfaction but this may differs when students are exposed to
different teaching approaches. Though, there were no reliable sources that studied the
of service quality.
51
Table 8. Student Participation on Student Satisfaction: Do you think that this online
learning modality prepares you enough for the subjects at the college level?
Do you think that this online learning modality prepares you No, I find it Sometimes Yes, always Total
enough for the subjects at the college level? hard
Are you satisfied with the Online Learning
Modality? f % f % f % f %
Very Unsatisfied 2 7.69 5 3.29 15 10.27 22 6.79
Slightly Unsatisfied 3 11.64 41 6.97 59 40.41 103 31.79
Satisfied 15 57.69 96 63.16 63 43.15 174 53.70
Very Satisfied 6 23.08 10 6.58 9 6.16 25 7.72
Total 26 100 152 100 146 100 324 100
Gamma value= -.367 Sig = .000 Pearson’s R = -.230
Are you satisfied with your teachers' methods in Online Learning Procedures?
Very Unsatisfied 4 15.38 2 1.32 6 4.11 12 3.70
Slightly Unsatisfied 1 3.85 32 21.05 45 30.82 78 24.07
Satisfied 13 50 103 67.76 89 60.96 205 63.27
Very Satisfied 8 33.77 15 9.87 6 4.11 29 8.95
Total 26 100 152 100 146 100 324 100
Gamma value= -.321 Sig= .001 Pearson’s R= -.173
Are you satisfied with the online interaction between you and your teachers?
Very Unsatisfied 3 11.54 5 3,29 21 14.38 29 8.95
Slightly Unsatisfied 1 3.85 58 38.16 57 39.04 116 35.80
Satisfied 12 46.15 75 49.34 60 41.10 147 45.37
Very Satisfied 10 38.46 14 9.21 8 5.48 32 9.88
Total 26 100 152 100 146 100 324 100
Gamma value= -0.356 Sig = .000 Pearson’s R= -.258
Are you satisfied with the online interaction between you and your classmates?
Very Unsatisfied 2 7.69 14 9.21 37 25.34 53 16.36
Slightly Unsatisfied 5 19.23 50 32.89 39 26.71 94 29.01
Satisfied 7 26.92 66 43.42 56 38.36 129 39.81
Very Satisfied 12 46.15 22 14.47 14 9.59 48 14.81
Total 26 100 152 100 146 100 324 100
Gamma value= -.308 Sig= .000 Pearson’s R = -.241
Are you satisfied with the learning materials provided by the school?
Very Unsatisfied 5 19.23 14 9.21 33 22.60 52 16.05
Slightly Unsatisfied 8 30.77 56 36.84 52 35.62 116 35.80
Satisfied 8 30.77 68 44.74 52 35.62 128 39.51
Very Satisfied 5 19.23 14 9.21 9 6.16 28 8.64
Total 26 100 152 100 146 100 324 100
Gamma value = -.210 Sig= .011 Pearson’s R= -.143
Are you satisfied with the teachers’ availability and response when you have questions and clarifications?
Very Unsatisfied 3 11.54 4 2.63 11 7.53 18 5.56
Slightly Unsatisfied 4 15.38 39 25.66 48 32.88 91 28.09
Satisfied 8 30.77 79 51.97 69 47.26 156 48.15
Very Satisfied 11 42.31 30 19.74 18 12.33 59 18.21
Total 26 100 152 100 146 100 324 100
Gamma value = - .260 Sig=.002 Pearson’s R= -.171
Are you satisfied with the resources like video presentations relevant to your online classes?
Very Unsatisfied 4 15.38 10 6.58 9 6.16 23 7.10
Slightly Unsatisfied 2 7.69 34 22.37 44 30.14 80 24.69
Satisfied 11 42.31 83 54.61 71 48.63 165 50.93
Very Satisfied 9 34.62 25 16.45 22 15.07 56 17.28
Total 26 100 152 100 146 100 324 100
Gamma value = -.142 Sig=.000 Pearson’s R= -.079
Overall, are you satisfied with the Online Learning Procedure?
Very Unsatisfied 3 11.54 2 1.32 24 16.44 29 8.95
Slightly Unsatisfied 2 7.69 47 30.92 54 36.99 103 31.79
Satisfied 13 50 95 62.50 63 43.15 171 52.78
Very Satisfied 8 30.77 8 5.26 5 3.42 21 6.48
Total 26 100 152 100 146 100 324 100
Gamma value= -.445 Sig= .000 Pearson’s R = -.298
52
participation of the respondents in online learning. This neglects the null hypothesis
which states that there is no significant relationship between the students’ satisfaction
and their participation in online learning. When students are participating in their online
classes, they are more likely to be satisfied with the online learning procedure, and vice
versa.
This supports the study of Harsasi, Muzammil, and Sutawijaya (2020) entitled
and Engagement in Distance Learning University” where it was found out that interaction
among students, the interaction between students and teacher, and interaction between
students and content have positive impact on student engagement and that student
engagement has positive impact on student satisfaction. It, however, contradicted the
Satisfaction: A Case Study at East Carolina University” which stated that there were no
or class level. Nonetheless, the results above show that there is a significant relationship
CHAPTER V
study. The first part contains the summary of the study. The second part contains the
major findings based on the results of the study. The third part includes the conclusion
and implications in the conclusion. The fourth part contains the limitations encountered
by the researchers in conducting the study. The last part contains recommendations
Summary
This study was conducted in order to determine the relationship between the
satisfaction level and participation in online learning of Senior High School students at
Central Philippine University. Moreover, this study was conducted to determine the level
This study was conducted on Senior High School Students at Central Philippine
University. The participants of the study were participated by 324 senior high school
students which served as the final respondents of the study and ten participants from the
needed data from the respondents. It was composed of four parts: Part I consists of the
learning; and Part III which consists of the respondent’s participation in online learning.
The researchers used the Statistical Package for Social Sciences (SPSS) for the
reliability test of the questionnaire. Ten participants from the total population served as
the sample for the reliability test. Cronbach’s Alpha = .907 shows a strong level of
reliability.
The researchers also used the SPSS to analyze the data gathered from the
respondents. For the level of satisfaction and participation of students, mean score was
used. For the analysis of the relationship of student satisfaction and participation of
Senior High School Students of Central Philippine University, gamma analysis was used.
Major Findings
1. More than half (53.7%) of the respondents are satisfied with online learning.
2. Around a third (31.8%) of the respondents are slightly unsatisfied with online
learning.
3. Majority (63.3%) of the students are satisfied with their teachers’ methods in
4. More than a fifth (24.1%) of the students are slightly unsatisfied with their
5. Less than half (45.4%) of the respondents are satisfied with the online interaction
6. More than a third (35.8%) of the students are slightly unsatisfied with the online
7. More than a third (39.8%) of the students are satisfied with the online interaction
8. Less than a third (29.0%) of the respondents are slightly unsatisfied with the
9. More than a third (39.5%) of the respondents are satisfied with the learning
10. More than a third (35.8%) of the respondents are slightly unsatisfied with the
11. Less than half (48.1%) of the students are satisfied with their teachers' availability
12. More than a fourth (28.1%) of the students are slightly unsatisfied with their
teachers' availability and response when you have questions and clarifications
13. More than half (50.9%) of the respondents are satisfied with the resources
14. More than a fifth (24.7%) of the students are slightly unsatisfied with the
15. More than half (52.8%) of the students are satisfied with the overall online
learning procedure.
16. Less than a third (31.8%) of the students are slightly unsatisfied with the overall
18. More than a tenth (13.3%) of the students attend online classes sometimes.
19. More than half (66.4%) of the students are sometimes interested in the daily
20. More than a fifth (23.5%) of the students are always interested in the daily
21. Majority (69.8%) of the students absorb all the lessons in online learning
sometimes.
22. More than a fifth (24.1%) of the respondents find it hard to absorb all the lessons
23. More than half (59.3%) of the respondents understand lessons that involve
24. More than a fourth (26.2%) of the students find it hard to understand lessons that
25. Majority (64.8%) of the students sometimes think that it is easy to pass the
26. More than a fifth (24.1%) of the students always think that it is easy to pass the
27. Less than half (46.9%) of the students sometimes think that online learning
28. Less than half (45.1%) of the students always think that online learning prepares
29. Gamma value = .261 and Sig=.038 show that respondents who regularly attend
classes are more likely to be satisfied with the online learning modality.
30. Gamma value = .348 and Sig = .000 show that there is a significant positive
31. Gamma value = .560 and Sig= .000 show that students who find it easy to pass
32. Gamma value = .318 and Sig= .000 show that respondents who completely
33. Gamma value = .207 and Sig= .021 show that students who understand lessons
that involve problem solving are more likely to be satisfied with online learning.
34. Gamma value = -.367 and Sig = .000 show that respondents do not think online
learning prepares them enough for the subjects in college but are still satisfied.
57
35. Overall Mean Score = 2.63 shows that the respondents are satisfied with their
36. Overall Mean Score = 2.19 shows that the respondents are highly participating
in online learning.
37. There is a significant relationship between the satisfaction and participation of the
Conclusion
University”, the results have shown that student engagement has a positive impact on
student satisfaction. Thus, the null hypothesis was neglected. This study proves that
Given this, we can predict students’ satisfaction based on the degree of their
participation in online classes: the more they participate, the greater their satisfaction;
Limitations
There are certain potential limits to this research. While the current study
provided some relevant findings and several limitations should be noted. These are the
Sampling Problem. With the least probability to prove that the sample is
used stratified random sampling, it may still acquire error since it is only an
58
The lack of previous research studies on the topic. The lack of previous research
studies on the topic limits resources of researchers. The researchers find it difficult to
grasp some information that will help and support the said study. Because of this
limitation, researchers struggled to find a basis for the literature review that would help
lay the foundations for explaining the research topic that is being investigated.
not provide evidence of a causal link for subgroups or individuals. The generalizability of
the findings is limited by sampling issues because the sample included only 324
participants from a single school district, generalizations of the findings to other contexts
should be avoided. The main limitation in generalization is that it does not provide
The Errors in test administration. A post-test only or after-only survey was used
by the researchers, however, the answer of the respondents are not certain because of
some factors. This will result in confusion to the respondents and have unsure answers.
And also responses could be biased in some ways so this could affect the results or
part of any research study. The research methods, as well as the implementation of
statistical instruments and techniques, have evolved over time and have greatly aided
research efforts around the world. However, reliable results and inferences cannot be
made without adequate validation using different statistical methods and experiments.
59
Pandemic (Covid19). The pandemic greatly limits conducting this study. Due to
Covid-19, researchers were not able to conduct a face to face survey, instead, an online
survey was applied, and hence, sending emails or personal messages takes up a large
amount of time and selecting respondents was also hard. As some of the chosen
respondents ignore the researcher’s emails. The pandemic also limits our study in such
way members were not able to meet personally, thus, gathering data, literature, and
Recommendations
concluded that there is a positive correlation between the satisfaction level and
Considering the findings and conclusions of the present study, the researchers
more responsive and provide better learning support to students. Through this, they
will be able to hear the perspective of students regarding their online classes or
discussions and adjust to each other’s needs in order to achieve their goals.
participate well in online learning. Teachers should implement more activities that will
help motivate the students to interact more with them during online classes. Students
should also be given more opportunities to work interactively with their classmates.
60
from different grade levels and institutions in order to have a larger number of
responses which can help achieve more generalized data and can be a basis for
student satisfaction and participation in online classes. In this way, the perceived
factors will be given more focus, thus will continuously improve, which will then lead
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APPENDICES
76
Appendix A
Letter to the Research Validator
January 27, 2021
Greetings!
We, the members of the research group conducting research study entitled: “THE
RELATIONSHIP BETWEEN THE SATISFACTION LEVEL OF SENIOR HIGH SCHOOL
STUDENTS IN ONLINE LEARNING AND THEIR ACADEMIC PERFORMANCE” need
your expertise in validating the questionnaire/survey that serves as the instrument of the
study that we intend to conduct. Knowing your expertise and skills in the field of
education/business/other areas, we are very confident that you can help us determine
the errors in our instrument and help us correct them.
Attach herewith is the copy of our research objectives, hypotheses, schematic diagram,
and our research instrument.
We are hoping for your favorable response regarding this matter.
Thank you and God bless.
Truly yours,
Noted:
Appendix B
Letter to the Principal
February 1, 2021
Dear Sir,
We, the members of research group are conducting a research study entitled
“THE RELATIONSHIP BETWEEN THE SATISFACTION LEVEL OF SENIOR HIGH
SCHOOL STUDENTS IN ONLINE LEARNING AND THEIR ACADEMIC
PERFORMANCE”.
The target population of this study are the Grade 11 and 12 learners of University Senior
High School. We would like to ask your permission to allow us to gather data for our
research which will involve Grade 11 and 12 learners of the University Senior High
School.
With regards to liability, the members of this group can provide you with the assurance
that this is solely for educational purposes. Herewith is signed by our research teacher,
Ella Lee P. Galve, confirming our purpose.
Sincerely,
Noted:
Appendix C
Letter to the Secretary
January 29, 2021
Dear Ma’am,
We, the Senior High School students currently taking up Research Report Project under
Miss Ella Lee P. Galve, would like to request from your good office the list of the Grade
11 and Grade 12 learners who were officially enrolled in our prestigious University for
the second semester A.Y 2020-2021.
Respectfully yours,
Noted:
Appendix D
79
Dear Respondents,
Christian greetings!
Noted:
Endorsed:
Edgar A. Eriman
SHS/Principal
Appendix E
80
Overall
RELIABILITY
/VARIABLES=Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10 Q11 Q12 Q13 Q14
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA
/STATISTICS=DESCRIPTIVE CORR
/SUMMARY=TOTAL.
Reliability
Scale: ALL VARIABLES
N %
Excludeda 0 .0
Total 10 100.0
Reliability Statistics
Cronbach's
Alpha Based
on
Cronbach's Standardized
Alpha Items N of Items
.907 .906 14
RELIABILITY
/VARIABLES=Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA.
Reliability
Scale: ALL VARIABLES
N %
Excludeda 0 .0
Total 10 100.0
Reliability Statistics
Cronbach's
Alpha N of Items
.893 8
Academic Performance
82
RELIABILITY
/VARIABLES=Q9 Q10 Q11 Q12 Q13 Q14
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA
Reliability
Scale: ALL VARIABLES
N %
Excludeda 0 .0
Total 10 100.0
Reliability Statistics
Cronbach's
Alpha N of Items
.688 6
Appendix F
83
Research Questionnaire
Note: These are questions for a study the researchers are conducting for our Practical
Research II course. By participating in this survey, you are indicating that you
understand that your responses are anonymous and will not be identified with you in any
way. This survey should take no more than 10 minutes of your time. Input the correct
information and encircle the number of your choice. There are no wrong or right
answers.
A. Respondent’s Identification
Respondent No._______
A.1 Name (Optional):_______________________________
A.2 Email:______________________________________
A.3 Year & Strand:_______________________________________
Since we are graduating this 2021, what are your suggestions to improve the overall
satisfactions of students in online Learning?
85
Appendix G
Tables
Online Class
regularly?
Are you interested in 33 10.2 215 66.4 76 23.5 324 100.0 2.13
the daily discussions
in Online Learning?
From your own 78 24.1 226 69.8 20 6.2 324 100.0 1.82
perspective, do you
absorb all the lessons
in Online Learning?
Do you understand 85 26.2 192 59.3 47 14.5 324 100.0 1.88
lessons that involve
problem-solving in
Online Learning?
Do you think that it is 36 11.1 210 64.8 78 24.1 324 100.0 2.13
easy to pass the
subject given that it is
an online learning
procedure?
Do you think that this 26 8.0 152 46.9 146 45.1 324 100.0 2.37
online learning
modality prepares you
enough for the
subjects at the college
level?
Overall mean score 2.19
87
Table 3. Student Participation on Student Satisfaction: Do you attend your Online Class
regularly?
Do you attend your Online Class regularly? No, I find it hard Sometimes Yes, always Total
Are you satisfied with the Online Learning
Modality? f % f % f % f %
Very Unsatisfied 0 0.0 3 6.98 19 6.86 22 6.79
Slightly Unsatisfied 2 50.0 21 48.84 80 28.88 103 31.79
Satisfied 2 50.0 14 32.56 158 57.04 174 53.70
Very Satisfied 0 0.0 5 11.63 20 7.22 25 7.72
Total 4 100 43 100 277 100 324 100
Gamma value=.218 Sig = .102 Pearson’s R = .073
Are you satisfied with your teachers' methods in Online Learning Procedures?
Very Unsatisfied 0 0 3 6.98 9 3.25 12 3.70
Slightly Unsatisfied 2 50 11 25.58 65 23.47 78 24.07
Satisfied 2 50 24 55.81 179 64.62 205 63.27
Very Satisfied 0 0 5 11.63 24 8.66 29 8.95
Total 4 100 43 100 277 100 324 100
Gamma value=.106 Sig= .470 Pearson’s R=.054
Are you satisfied with the online interaction between you and your teachers?
Very Unsatisfied 1 25 7 16.28 21 7.58 29 8.95
Slightly Unsatisfied 1 25 12 27.91 103 37.18 116 35.80
Satisfied 1 25 20 46.51 126 45.49 147 45.37
Very Satisfied 1 25 4 9.30 27 9.75 32 9.88
Total 4 100 43 100 277 100 324 100
Gamma value=0.54 Sig = .690 Pearson’s R=.036
Are you satisfied with the online interaction between you and your classmates?
Very Unsatisfied 1 25 7 16.28 45 16.25 53 16.36
Slightly Unsatisfied 1 25 17 39.53 76 27.44 94 29.01
Satisfied 1 25 15 34.88 113 40.79 129 39.81
Very Satisfied 1 25 4 9.30 43 15.52 48 14.81
Total 4 100 43 100 277 100 324 100
Gamma value=.152 Sig= .198 Pearson’s R = .059
Are you satisfied with the learning materials provided by the school?
Very Unsatisfied 1 25 8 18.60 43 15.52 52 16.05
Slightly Unsatisfied 1 25 22 51.16 93 33.57 116 35.80
Satisfied 0 0 11 25.58 117 42.24 128 39.51
Very Satisfied 2 50 2 4.65 24 8.66 28 8.64
Total 4 100 43 100 277 100 324 100
Gamma value = .224 Sig= .069 Pearson’s R=.071
Are you satisfied with the teachers’ availability and response when you have questions and clarifications?
Very Unsatisfied 0 0 3 6.98 15 5.42 18 5.56
Slightly Unsatisfied 2 50 11 25.58 78 28.16 91 28.09
Satisfied 1 25 22 51.16 133 48.01 156 48.15
Very Satisfied 1 25 7 16.28 51 18.41 59 18.21
Total 4 100 43 100 277 100 324 100
Gamma value = .025 Sig=.843 Pearson’s R=.013
Are you satisfied with the resources like video presentations relevant to your online classes?
Very Unsatisfied 1 25 3 6.98 19 6.86 23 7.10
Slightly Unsatisfied 1 25 16 37.21 63 22.74 80 24.69
Satisfied 2 50 19 44.19 144 51.99 165 50.93
Very Satisfied 0 0 5 11.63 51 18.41 56 17.28
Total 4 100 43 100 277 100 324 100
Gamma value = .261 Sig=038 Pearson’s R=.115
Overall, are you satisfied with the Online Learning Procedure?
Very Unsatisfied 2 50 6 13.95 21 7.58 29 8.95
Slightly Unsatisfied 0 0 14 32.56 89 32.13 103 31.79
Satisfied 2 50 20 46.51 149 53.79 171 52.78
Very Satisfied 0 0 3 6.98 18 6.50 21 6.48
Total 4 100 43 100 277 100 324 100
Gamma value= .159 Sig= .254 Pearson’s R = .094
88
Table 4. Student Participation on Student Satisfaction: Are you interested in the daily
Are you interested in the daily discussions No, I find it hard Sometimes Yes, always Total
in Online Learning?
Are you satisfied with the Online Learning
Modality? f % f % f % f %
Very Unsatisfied 8 24.24 8 3.72 6 789 22 6.79
Slightly Unsatisfied 16 48.48 71 33.02 16 21.05 103 31.79
Satisfied 7 21.21 124 57.67 43 56.58 174 53.70
Very Satisfied 2 6.06 12 5.58 11 14.47 25 7.72
Total 33 100 215 100 76 100 324 100
Gamma value=.348 Sig = .000 Pearson’s R = .220
Are you satisfied with your teachers' methods in Online Learning Procedures?
Very Unsatisfied 4 12.12 3 1.40 5 6.58 12 3.70
Slightly Unsatisfied 14 42.42 51 23.72 13 17.11 78 24.07
Satisfied 14 42.42 149 69.30 42 55.26 205 63.27
Very Satisfied 1 3.03 12 5.58 16 21.05 29 8.95
Total 33 100 215 100 76 100 324 100
Gamma value=.336 Sig= .001 Pearson’s R=.198
Are you satisfied with the online interaction between you and your teachers?
Very Unsatisfied 8 24.24 19 8.84 2 2.63 29 8.95
Slightly Unsatisfied 13 39.39 80 37.21 23 30.26 116 35.80
Satisfied 10 30.30 101 46.98 36 47.37 147 45.37
Very Satisfied 2 6.06 15 6.98 15 19.74 32 9.88
Total 33 100 215 100 76 100 324 100
Gamma value=0.347 Sig = .000 Pearson’s R=.234
Are you satisfied with the online interaction between you and your classmates?
Very Unsatisfied 12 36.36 32 14.88 9 11.84 53 16.36
Slightly Unsatisfied 9 27.27 67 31.16 18 23.68 94 29.01
Satisfied 9 27.27 90 41.86 30 39.47 129 39.81
Very Satisfied 3 9.09 26 12.09 19 25 48 14.81
Total 33 100 215 100 76 100 324 100
Gamma value=.281 Sig= .001 Pearson’s R = .194
Are you satisfied with the learning materials provided by the school?
Very Unsatisfied 13 39.39 28 13.02 11 14.47 52 16.05
Slightly Unsatisfied 11 33.33 85 39.53 20 26.32 116 35.80
Satisfied 6 18.18 92 42.79 30 39.47 128 39.51
Very Satisfied 3 9.09 10 4.65 15 18.74 28 8.64
Total 33 100 215 100 76 100 324 100
Gamma value = .301 Sig= .001 Pearson’s R=.207
Are you satisfied with the teachers’ availability and response when you have questions and clarifications?
Very Unsatisfied 4 12.12 11 5.12 3 3.95 18 5.56
Slightly Unsatisfied 12 36.36 66 30.70 13 17.11 91 28.09
Satisfied 10 30.30 111 51.63 35 46.05 156 48.15
Very Satisfied 7 21.21 27 12.56 25 32.89 59 18.21
Total 33 100 215 100 76 100 324 100
Gamma value = .307 Sig=.001 Pearson’s R=.191
Are you satisfied with the resources like video presentations relevant to your online classes?
Very Unsatisfied 4 12.12 13 6.05 6 7.89 23 7.10
Slightly Unsatisfied 17 51.52 51 23.72 12 15.79 80 24.69
Satisfied 9 27.27 120 55.81 36 47.37 165 50.93
Very Satisfied 3 9.09 31 14.42 22 28.95 56 17.28
Total 33 100 215 100 76 100 324 100
Gamma value = .326 Sig=000 Pearson’s R=.198
Overall, are you satisfied with the Online Learning Procedure?
Very Unsatisfied 12 36.36 13 6.05 4 5.26 29 8.95
Slightly Unsatisfied 12 36.36 74 34.42 17 22.37 103 31.79
Satisfied 7 21.21 122 56.74 42 55.26 171 52.78
Very Satisfied 2 6.06 6 2.79 13 17.11 21 6.48
Total 33 100 215 100 76 100 324 100
Gamma value= .441 Sig= .000 Pearson’s R = .298
89
From your own perspective, do you absorb No, I find it hard Sometimes Yes, always Total
all the lessons in Online Learning?
Are you satisfied with the Online Learning
Modality? f % f % f % f %
Very Unsatisfied 13 16.67 7 3.10 2 10 22 6.79
Slightly Unsatisfied 35 44.87 66 29.20 2 10 103 31.79
Satisfied 27 34.62 135 59.73 12 60 174 53.70
Very Satisfied 3 3.85 18 7.96 4 20 25 7.72
Total 78 100 226 100 20 100 324 100
Gamma value=.475 Sig = .000 Pearson’s R = .280
Are you satisfied with your teachers' methods in Online Learning Procedures?
Very Unsatisfied 6 7.69 5 2.21 1 5 12 3.70
Slightly Unsatisfied 27 34.62 49 21.68 2 10 78 24.07
Satisfied 40 51.28 152 67.26 13 65 205 63.27
Very Satisfied 5 6.41 20 8.85 4 20 29 8.95
Total 78 100 226 100 20 100 324 100
Gamma value=.347 Sig= .001 Pearson’s R=.190
Are you satisfied with the online interaction between you and your teachers?
Very Unsatisfied 17 21.79 12 5.31 0 0 29 8.95
Slightly Unsatisfied 29 37.18 85 37.61 2 10 116 35.80
Satisfied 29 37.18 107 47.35 11 55 147 45.37
Very Satisfied 3 3.85 22 9.73 7 35 32 9.88
Total 78 100 226 100 20 100 324 100
Gamma value=0.453 Sig = .000 Pearson’s R=.298
Are you satisfied with the online interaction between you and your classmates?
Very Unsatisfied 26 33.33 27 11.95 0 0 53 16.36
Slightly Unsatisfied 25 32.05 68 30.09 1 5 94 29.01
Satisfied 19 24.36 100 44.25 10 50 129 39.81
Very Satisfied 8 10.26 31 13.72 9 45 48 14.81
Total 78 100 226 100 20 100 324 100
Gamma value=.476 Sig= .000 Pearson’s R = .316
Are you satisfied with the learning materials provided by the school?
Very Unsatisfied 23 29.49 26 11.50 3 15 52 16.05
Slightly Unsatisfied 30 38.46 79 34.96 7 35 116 35.80
Satisfied 21 26.92 100 44.25 7 35 128 39.51
Very Satisfied 4 5.13 21 9.29 3 15 28 8.64
Total 78 100 226 100 20 100 324 100
Gamma value = .310 Sig= .001 Pearson’s R=.191
Are you satisfied with the teachers’ availability and response when you have questions and clarifications?
Very Unsatisfied 8 10.26 9 3.98 1 5 18 5.56
Slightly Unsatisfied 28 35.90 60 26.55 3 15 91 28.09
Satisfied 30 38.46 117 51.77 9 45 156 48.15
Very Satisfied 12 15.38 40 17.70 7 35 59 18.21
Total 78 100 226 100 20 100 324 100
Gamma value = .262 Sig=.006 Pearson’s R=.162
Are you satisfied with the resources like video presentations relevant to your online classes?
Very Unsatisfied 8 10.26 14 6.19 1 5 23 7.10
Slightly Unsatisfied 30 38.46 49 21.68 1 5 80 24.69
Satisfied 32 41.03 121 53.54 12 60 165 50.93
Very Satisfied 8 10.26 42 18.58 16 30 56 17.28
Total 78 100 226 100 20 100 324 100
Gamma value = .363 Sig=000 Pearson’s R=.208
Overall, are you satisfied with the Online Learning Procedure?
Very Unsatisfied 18 23.08 10 4.42 1 5 29 8.95
Slightly Unsatisfied 31 39.74 72 31.86 0 0 103 31.79
Satisfied 27 34.62 131 57.96 13 65 171 52.78
Very Satisfied 2 2.56 13 5.75 6 30 21 6.48
Total 78 100 226 100 20 100 324 100
Gamma value= .560 Sig= .000 Pearson’s R = .350
90
Do you understand lessons that involve No, I find it hard Sometimes Yes, always Total
problem-solving in Online Learning?
Are you satisfied with the Online Learning
Modality? f % f % f % f %
Very Unsatisfied 13 15.29 7 3.65 2 4.26 22 6.79
Slightly Unsatisfied 30 35.29 63 32.81 10 21.28 103 31.79
Satisfied 38 44.71 109 56.77 27 57.45 174 53.70
Very Satisfied 4 4.71 13 6.77 8 17.02 25 7.72
Total 85 100 192 100 47 100 324 100
Gamma value=.315 Sig = .000 Pearson’s R = .215
Are you satisfied with your teachers' methods in Online Learning Procedures?
Very Unsatisfied 7 8.24 4 2.08 1 2.13 12 3.70
Slightly Unsatisfied 28 32.94 44 22.92 6 12.77 78 24.07
Satisfied 45 52.94 125 65.10 35 74.47 205 63.27
Very Satisfied 5 5.88 19 9.90 5 10.64 29 8.95
Total 85 100 192 100 47 100 324 100
Gamma value=.318 Sig= .000 Pearson’s R=.191
Are you satisfied with the online interaction between you and your teachers?
Very Unsatisfied 17 20 10 5.21 2 4.26 29 8.95
Slightly Unsatisfied 34 40 68 35.42 14 29.79 116 35.80
Satisfied 30 35.29 93 48.44 24 51.06 147 45.37
Very Satisfied 4 4.71 21 10.94 7 14.89 32 9.88
Total 85 100 192 100 47 100 324 100
Gamma value=0.325 Sig = .000 Pearson’s R=.227
Are you satisfied with the online interaction between you and your classmates?
Very Unsatisfied 27 31.76 21 10.94 5 10.64 53 16.36
Slightly Unsatisfied 24 28.24 57 29.69 13 27.66 94 29.01
Satisfied 27 31.76 84 43.75 18 38.30 129 39.81
Very Satisfied 7 8.24 30 15.63 11 23.40 48 14.81
Total 85 100 192 100 47 100 324 100
Gamma value=.295 Sig= .000 Pearson’s R = .217
Are you satisfied with the learning materials provided by the school?
Very Unsatisfied 27 31.76 17 8.85 8 17.02 52 16.05
Slightly Unsatisfied 30 35.29 70 36.46 16 34.04 116 35.80
Satisfied 26 30.59 86 44.79 16 34.04 128 39.51
Very Satisfied 2 2.35 19 9.90 7 14.89 28 8.64
Total 85 100 192 100 47 100 324 100
Gamma value = .278 Sig= .001 Pearson’s R=.198
Are you satisfied with the teachers’ availability and response when you have questions and clarifications?
Very Unsatisfied 9 10.59 8 4.17 1 2.13 18 5.56
Slightly Unsatisfied 26 30.59 57 29.69 8 17.02 91 28.09
Satisfied 44 51.76 89 46.35 23 48.94 156 48.15
Very Satisfied 6 7.06 38 19.79 15 31.91 59 18.21
Total 85 100 192 100 47 100 324 100
Gamma value = .306 Sig=.000 Pearson’s R=.215
Are you satisfied with the resources like video presentations relevant to your online classes?
Very Unsatisfied 11 12.94 11 5,73 1 2.13 23 7.10
Slightly Unsatisfied 26 30.59 46 23.96 8 17.02 80 24.69
Satisfied 41 48.24 95 49.48 29 61.70 165 50.93
Very Satisfied 7 8.24 40 20.83 9 19.15 56 17.28
Total 85 100 192 100 47 100 324 100
Gamma value = .283 Sig=.000 Pearson’s R=.193
Overall, are you satisfied with the Online Learning Procedure?
Very Unsatisfied 19 22.35 7 3.65 3 6.38 29 8.95
Slightly Unsatisfied 28 34.12 65 33.85 9 19.15 103 31.79
Satisfied 35 41.18 109 56.77 27 57.45 171 52.78
Very Satisfied 2 2.35 11 5.73 8 30 21 6.48
Total 85 100 192 100 47 100 324 100
Gamma value= .397 Sig= .000 Pearson’s R = .275
91
Do you think that it is easy to pass the No, I find it hard Sometimes Yes, always Total
subject given that it is an online learning
procedure?
Are you satisfied with the Online Learning
Modality? f % f % f % f %
Very Unsatisfied 6 16.67 10 4.76 6 7.69 22 6.79
Slightly Unsatisfied 17 47.22 63 30 23 29.49 103 31.79
Satisfied 10 27.78 122 58.10 42 53.85 174 53.70
Very Satisfied 03 8.33 15 7.14 7 9.87 25 7.72
Total 36 100 210 100 78 100 324 100
Gamma value=.155 Sig = .106 Pearson’s R = .102
Are you satisfied with your teachers' methods in Online Learning Procedures?
Very Unsatisfied 1 2.78 7 3.33 4 5.13 12 3.70
Slightly Unsatisfied 16 44.44 48 23.86 14 17.95 78 24.07
Satisfied 16 44.44 137 65.24 52 66.67 205 63.27
Very Satisfied 3 8.33 18 8.57 8 10.26 29 8.95
Total 36 100 210 100 78 100 324 100
Gamma value=.176 Sig= .079 Pearson’s R=.085
Are you satisfied with the online interaction between you and your teachers?
Very Unsatisfied 5 13.89 17 8.10 7 8.97 29 8.95
Slightly Unsatisfied 16 44.44 78 37.14 22 28.21 116 35.80
Satisfied 12 33.33 96 45.71 39 50 147 45.37
Very Satisfied 3 8.33 19 9.05 10 12.82 32 9.88
Total 36 100 210 100 78 100 324 100
Gamma value=0.171 Sig = .054 Pearson’s R=.104
Are you satisfied with the online interaction between you and your classmates?
Very Unsatisfied 6 16.67 34 16.19 13 16.67 53 16.36
Slightly Unsatisfied 9 25 66 31.43 19 24.36 94 29.01
Satisfied 15 41.67 83 39.52 31 39.74 129 39.81
Very Satisfied 6 16.67 27 12.86 15 19.23 48 14.81
Total 36 100 210 100 78 100 324 100
Gamma value=.046 Sig= .588 Pearson’s R = .027
Are you satisfied with the learning materials provided by the school?
Very Unsatisfied 13 36.11 28 13.33 11 14.10 52 16.05
Slightly Unsatisfied 14 38.89 71 33.81 31 39.74 116 35.80
Satisfied 7 19.44 93 44.29 28 35.90 128 39.51
Very Satisfied 2 5.56 18 8.57 8 10.26 28 8.64
Total 36 100 210 100 78 100 324 100
Gamma value = .142 Sig= .103 Pearson’s R=.111
Are you satisfied with the teachers’ availability and response when you have questions and clarifications?
Very Unsatisfied 0 0 14 6.67 4 5.13 18 5.56
Slightly Unsatisfied 16 44.44 56 26.67 19 24.36 91 28.09
Satisfied 17 47.22 101 48.10 38 48.72 156 48.15
Very Satisfied 3 8.33 39 18.57 17 21.79 59 18.21
Total 36 100 210 100 78 100 324 100
Gamma value = .139 Sig=.098 Pearson’s R=.079
Are you satisfied with the resources like video presentations relevant to your online classes?
Very Unsatisfied 3 8.33 15 7.14 15 6.41 23 7.10
Slightly Unsatisfied 16 44.44 48 22.86 16 20.51 80 24.69
Satisfied 13 36.11 112 53.33 40 51.28 165 50.93
Very Satisfied 4 11.11 35 16.67 17 21.79 56 17.28
Total 36 100 210 100 78 100 324 100
Gamma value = .193 Sig=.028 Pearson’s R=.119
Overall, are you satisfied with the Online Learning Procedure?
Very Unsatisfied 5 13.89 19 9.05 5 6.41 29 8.95
Slightly Unsatisfied 21 58.33 58 27.62 24 30.77 103 31.79
Satisfied 8 22.22 119 56.67 44 56.41 171 52.78
Very Satisfied 2 5.56 14 6.67 5 6.41 21 6.48
Total 36 100 210 100 78 100 324 100
Gamma value= .207 Sig= .021 Pearson’s R = .130
92
Table 8. Student Participation on Student Satisfaction: Do you think that this online
learning modality prepares you enough for the subjects at the college level?
Do you think that this online learning modality prepares you No, I find it Sometimes Yes, always Total
enough for the subjects at the college level? hard
Are you satisfied with the Online Learning
Modality? f % f % f % f %
Very Unsatisfied 2 7.69 5 3.29 15 10.27 22 6.79
Slightly Unsatisfied 3 11.64 41 6.97 59 40.41 103 31.79
Satisfied 15 57.69 96 63.16 63 43.15 174 53.70
Very Satisfied 6 23.08 10 6.58 9 6.16 25 7.72
Total 26 100 152 100 146 100 324 100
Gamma value= -.367 Sig = .000 Pearson’s R = -.230
Are you satisfied with your teachers' methods in Online Learning Procedures?
Very Unsatisfied 4 15.38 2 1.32 6 4.11 12 3.70
Slightly Unsatisfied 1 3.85 32 21.05 45 30.82 78 24.07
Satisfied 13 50 103 67.76 89 60.96 205 63.27
Very Satisfied 8 33.77 15 9.87 6 4.11 29 8.95
Total 26 100 152 100 146 100 324 100
Gamma value= -.321 Sig= .001 Pearson’s R= -.173
Are you satisfied with the online interaction between you and your teachers?
Very Unsatisfied 3 11.54 5 3,29 21 14.38 29 8.95
Slightly Unsatisfied 1 3.85 58 38.16 57 39.04 116 35.80
Satisfied 12 46.15 75 49.34 60 41.10 147 45.37
Very Satisfied 10 38.46 14 9.21 8 5.48 32 9.88
Total 26 100 152 100 146 100 324 100
Gamma value= -0.356 Sig = .000 Pearson’s R= -.258
Are you satisfied with the online interaction between you and your classmates?
Very Unsatisfied 2 7.69 14 9.21 37 25.34 53 16.36
Slightly Unsatisfied 5 19.23 50 32.89 39 26.71 94 29.01
Satisfied 7 26.92 66 43.42 56 38.36 129 39.81
Very Satisfied 12 46.15 22 14.47 14 9.59 48 14.81
Total 26 100 152 100 146 100 324 100
Gamma value= -.308 Sig= .000 Pearson’s R = -.241
Are you satisfied with the learning materials provided by the school?
Very Unsatisfied 5 19.23 14 9.21 33 22.60 52 16.05
Slightly Unsatisfied 8 30.77 56 36.84 52 35.62 116 35.80
Satisfied 8 30.77 68 44.74 52 35.62 128 39.51
Very Satisfied 5 19.23 14 9.21 9 6.16 28 8.64
Total 26 100 152 100 146 100 324 100
Gamma value = -.210 Sig= .011 Pearson’s R= -.143
Are you satisfied with the teachers’ availability and response when you have questions and clarifications?
Very Unsatisfied 3 11.54 4 2.63 11 7.53 18 5.56
Slightly Unsatisfied 4 15.38 39 25.66 48 32.88 91 28.09
Satisfied 8 30.77 79 51.97 69 47.26 156 48.15
Very Satisfied 11 42.31 30 19.74 18 12.33 59 18.21
Total 26 100 152 100 146 100 324 100
Gamma value = - .260 Sig=.002 Pearson’s R= -.171
Are you satisfied with the resources like video presentations relevant to your online classes?
Very Unsatisfied 4 15.38 10 6.58 9 6.16 23 7.10
Slightly Unsatisfied 2 7.69 34 22.37 44 30.14 80 24.69
Satisfied 11 42.31 83 54.61 71 48.63 165 50.93
Very Satisfied 9 34.62 25 16.45 22 15.07 56 17.28
Total 26 100 152 100 146 100 324 100
Gamma value = -.142 Sig=.000 Pearson’s R= -.079
Overall, are you satisfied with the Online Learning Procedure?
Very Unsatisfied 3 11.54 2 1.32 24 16.44 29 8.95
Slightly Unsatisfied 2 7.69 47 30.92 54 36.99 103 31.79
Satisfied 13 50 95 62.50 63 43.15 171 52.78
Very Satisfied 8 30.77 8 5.26 5 3.42 21 6.48
Total 26 100 152 100 146 100 324 100