Service Request Detail Report

Wednesday, February 6, 2013

Service Request Profile

SR Number: CAT-532979-D43B Created: 1/17/2013 11:20:24 AM
Title: 3412C RTY Slobber between Submitted to CAT: 1/17/2013 11:20:24 AM
turbocharger and exhaust.
CAT Opened: 1/17/2013 11:55:57 AM
Event Type: DSN CAT Closed: 2/5/2013 7:20:31 AM
Inquiry Type: DSN, Incident, and DSN &
Submitted to TC:
Incident
Dealer Opened:
Owner: Boss, Nicholas
Dealer Closed:
Assignee: Schluttenhofer, Dave H
Status: Closed
Substatus: Resolved

Dealer/Contact Profile

Dealer Code: J560 Preferred Email: Tony.Lee@CML-tw.com.tw

Dealer: CAPITAL MACHINERY LTD. Submitted By:
Contact: Lee, Tony Carbon Copy Email 1:
Preferred Phone #: +886 3 3866688 ext 609 Carbon Copy Email 2:
Alternate Phone #: Carbon Copy Email 3:
Carbon Copy Email 4:
Technician:
Carbon Copy Email 5:
Department:
Customer:
Preferred Tech Email:
Customer Contact:

Request Detail
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Cause:

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 Service Request Detail Report

Wednesday, February 6, 2013

Product Details
Prime Product Information Application Information
Serial Number: RTY01998 Application Category EPG
Name:
General Arrangement 1484447
Number: Application Category 102
Code:
Model: 3412C
Application Name: Public/Civil Services
Product Family: 3400V/C27-C32 Engines
Application Code: C77
VIN Number:
Service Meter 14 System Details
Reading:
Major System Code:
Service Meter Units: Hours
Major System:
Source Plant: F G Wilson Engineering Limited
System Code:
OEM Details System:
Name: RTY01998 Subsystem Code:
ID Number: 1484447 Subsystem:
Product/Model: 3412C
Product Technology: 3400V/C27-C32 Engines Other Details

Part Details Division: Joint

Answer Part Number:
Group Number:
Build Date: 10/29/2011 12:00:00 AM
Part Count:
Delivery Date:
No Data Media Number:
Pre-Delivery?: False
Work Order Number:
PPM?: False
Serialized Components
No Data

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 Service Request Detail Report

Wednesday, February 6, 2013

Resolution Details

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Dealer Resolution Detail:
Dealer Fix:

Source Type: Source Name / Resources Used:

Unpublished To Dealer
PIQ Details
Factory Contact: Effective Date:
Department: Effective Serial
Number:

Notes:

Created Date: 1/17/2013 12:06:42 PM

Dealer Contact Created
By:
Caterpillar Created By: Boss, Nicholas
Note: -$1

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Created Date: 1/17/2013 12:21:29 PM
Dealer Contact Created
By:
Caterpillar Created By: Schluttenhofer, Dave H
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Created Date: 1/24/2013 2:10:15 PM

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 Service Request Detail Report

Wednesday, February 6, 2013

Dealer Contact Created

By:
Caterpillar Created By: Schluttenhofer, Dave H
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Created Date: 1/28/2013 8:49:10 PM
Dealer Contact Created Lee, Tony
By:
Caterpillar Created By: User, System
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Created Date: 1/31/2013 2:34:22 PM
Dealer Contact Created
By:
Caterpillar Created By: Schluttenhofer, Dave H
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Created Date: 1/31/2013 9:19:51 PM
Dealer Contact Created Lee, Tony
By:
Caterpillar Created By: User, System

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 Service Request Detail Report

Wednesday, February 6, 2013

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Created Date: 2/1/2013 11:26:20 AM
Dealer Contact Created
By:
Caterpillar Created By: Schluttenhofer, Dave H
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Created Date: 2/5/2013 2:17:17 AM
Dealer Contact Created Lee, Tony
By:
Caterpillar Created By: User, System
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 Service Request Detail Report

Wednesday, February 6, 2013

Attachments

Name: Type: Size: Date:

DSC06047 jpg 212994 1/17/2013 11:21:45 AM

Name: Type: Size: Date:

2012-12-18 11.35.39 jpg 183246 1/17/2013 11:22:36 AM

Name: Type: Size: Date:

2012-12-18 11.36.14 jpg 172326 1/17/2013 11:23:05 AM

Name: Type: Size: Date:

2012-12-18 11.36.27 jpg 175422 1/17/2013 11:23:34 AM

Name: Type: Size: Date:

DSC06046 jpg 252840 1/17/2013 11:24:16 AM

Name: Type: Size: Date:

DSC06048 jpg 251322 1/17/2013 11:24:50 AM

Name: Type: Size: Date:

2013-01-28 10.03.35 jpg 167109 1/28/2013 9:03:53 PM

Name: Type: Size: Date:

2013-01-28 10.04.25 jpg 111126 1/28/2013 9:05:21 PM

Name: Type: Size: Date:

2013-01-28 10.04.12 jpg 111507 1/28/2013 9:06:19 PM

Name: Type: Size: Date:

20130117_085235_resized jpg 1290039 2/5/2013 2:12:41 AM

Name: Type: Size: Date:

20130117_085304_resized jpg 1285212 2/5/2013 2:13:20 AM

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