Subject: Returned Damaged Detector to DRTECH for Reparation

Date: 12/01/2024
To:
DRTECH Corporation Deputy General Manager / CS Team / Tech. Support Div
3 Floor, SPG Building, 166, Jeongjail-ro, Bundang-gu,
Seongnam-si, Gyeongggi-do, Republic of Korea, 13558
Tel : +82-31-779-7444 / Fax: +82-31-779-7791
Mobile : +82-10-9154-6408 / E-mail : yjwon@drtech.co.kr
1. Action Required:
We kindly request DRTECH's support service to repairing our damaged detector to restore its
full functionality.
2. Detector Information:
 Mark: DRTECH
 Model: RSM1824C
 S/N: RGAX0016CKH
3. Reason for Return:
 Sensor degradation problem
 Connectivity issues faulty
 The system board damaged.
 TFT Panel damaged by overstress and need to be replaced with new one.
4.Process for Return:
Please provide detailed instructions on how Elkheir SA can return the damaged detector for
reparation. Additionally, we would appreciate an estimated timeline for the repair process and
any other pertinent details regarding the return procedure.