BSBA TROY

K17

Assignment

Course:
Leadership - BSA 2025 (MGT 4471)
 BSA 2025 Group 9

Table of Contents

Summary of the Assignment...........................................................................3

The purpose of the task.....................................................................................3
Task description.................................................................................................3
Introduction to the organization.....................................................................4
Information of Google.......................................................................................4
CEO of Google....................................................................................................4
Description of the topic...................................................................................5
A transformational leader.................................................................................5
4 factors.............................................................................................................6
Leadership style of the leader.........................................................................6
Recommendations to the organization...........................................................4
The Problems.....................................................................................................5
The Solutions...................................................................................................10
About us........................................................................................................11

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Chapter 1: Summary of the Assignment

1. The purpose of the task:

- Analyzing the leadership styles of leaders in a company.

- Assessing the strength and weakness of the leadership styles.

- Recommendations/Intervention design to improve.

2. Task description:
Students will form groups around 5 to 6 people during class. Each group should identify a
topic related to an organization and then your group has analysis and access. The selected
topic should be related to the topic studied such as:
1. Traits leadership approach
2. Leadership Skills approach
3. Leadership Behaviors approach
4. Situational Leadership approach
5. Transformational Leadership
A presentation covering the following points should be prepared:
1. Provide a brief introduction to the organization
2. Describe the selected topic
3. Analyzing the leadership styles of leaders in a company
4. Design an intervention (a change program or set of activities and procedures
utilizing some aspects of your analysis). The intervention should be intended to solve or
improve the situation

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Chapter 2: Introduction to the organization

1. Information of Google:
- Google, LLC is an American multinational technology company that specializes in

Internet-related services and products, which include online advertising technologies, a

search engine, cloud computing, software, and hardware. It is considered one of the

Big Five technology companies in the U.S. information technology industry, alongside

Amazon, Facebook, Apple, and Microsoft.

- Google was founded in September 1998 by Larry Page and Sergey Brin while they

were Ph.D. students at Stanford University in California. Larry Page had been a CEO

of Google until 2015, when he was replaced by Sundar Pichai.

- Google.com is the most visited website in the world. Google was also the most

valuable brand in the world in 2017. Google’s total assets are estimated about

131,133,000,000 United States dollar (2014).

- Google’s products and services include: Google Search, Google Docs, Google Sheets,

Google Slides, Gmail, Google Calendar, Google Drive, Google Translate, Google

Map, Google Earth, Youtube, Google Keep, Google Jamboard, …

2. CEO of Google:
- Sundar Pichai is an Indian-American business executive. He is the chief executive

officer (CEO) of Google.

- Born in Madurai, India, Pichai earned his degree from the Indian Institute of

Technology Kharagpur in metallurgical engineering. Moving to the US, he attained an

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M.S. from Stanford University in materials science and engineering, then an MBA from

Wharton School of the University of Pennsylvania.

- Pichai began his career as a materials engineer. He joined Google in 2004, where he

led the product management and innovation efforts for a suite of Google's client software

products, including Google Chrome and Chrome OS, as well as being largely responsible

for Google Drive.

- Pichai was selected to become the next CEO of Google on August 10, 2015, after

previously being appointed Product Chief by CEO, Larry Page. He is included in Time

magazine's 100 Most Influential People of 2020.

Chapter 3: Description of the topic

1. A transformational leader:
- They are the ones who inspire their followers, motivate others to achieve goals

beyond expectations, provide new perceptions, and get people to look beyond their self-

interest.

- Energetic, enthusiastic, and passionate, conscientious

- Higher levels of performance and satisfaction than other types of leaders.

2. 4 factors:
- Idealized influence/ charisma: The transformational leader fills in as a good

example for followers. Since the followers trust and regard the pioneer, they will imitate

this individual and strengthen their beliefs.

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- Inspirational motivation: Vision is an important thing for transformational leaders to

communicate with followers to get passionate and motivated to achieve goals.

- Intellectual stimulation: The transformational leadership encourages creativity

among followers. The leader fosters followers to explore new ways of doing things and

new opportunities to acknowledge.

- Individualized consideration: transformational leadership also involves offering

support and encouragement to individual followers. In order to foster supportive

relationships, transformational leaders keep lines of communication open so that followers

feel free to share ideas and so that leaders can offer direct recognition of the unique

contributions of each follower.

Chapter 4: Leadership style of the leader

Sundar Pichai

- Born: June 10, 1972

- Indian-American business executive

- CEO of Google and Alphabet Inc.

- He was appointed as the CEO of Google in August 2015

- Headed-founder the list in projects like Google Maps, Android and Google Drive

- One of the successful leaders in the world:

• Empowering and trusting people

• Creating teamwork through diversity cultures.

- His leadership traits:

• Being emotionally mature

• Devoting himself to the success of others has enabled him to lead Google to

greatness

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• Even-tempered and positive.

 After 10 years, being CEO of Google was due to his ability to innovate unique

products and leadership style.

- Sundar Pichai is very attentive to every detail and always knows how to cross the safe

zone to achieve results, prioritization of tasks, business vision, effective communication

and stress management

- At work, Sundar always emphasizes fair competition among employees with a calm

leadership style. His calm demeanor is also reflected in his speeches and in the use of

failure to find future success.

 Because of that, it makes the followers feel respect Sundar. Sunder has become a role

model to them.

The proof that Sundar Pichai is a transformational leader by Chrome's success:

- As everyone knows before Google Chrome, Internet Explorer has been around for a

long time and is used by the vast majority of people to access the Internet. Internet

Explorer at that time was mostly installed as the default browser on all computers. And

Chrome has been the top 1 web browser in the world.

- Google is one of the leading companies because it constantly has to attract customers

and retain the world's most creative minds and talents. To stay on top of the market,

Sundar always continues to participate with key employees actively. He wants to make

sure that Google is the place where people can achieve their goals. Sundar's commitment

to upholding its business nature to reward challenge-ready thinkers and innovators is the

main attractive point of working at Google.

Chapter 5: Recommendations to the organization

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The Problems:

Situation A:
A group of angry Google employees escalated their demands against the tech giant

Wednesday with new demands that, in part, asked the company to satisfy previously made

demands. Among them: that the company allow for an open investigation of its human

resources department.

The post listed four demands:

- "Google must meet the Walkout demands, already." The protesters have asked for

action before, such as calling for the company to have Google's chief diversity officer

report directly to CEO Sundar Pichai, but so far that has not happened.

- "We call on Larry Page to immediately and publicly address the Walkout’s demands,

and recommit Google to meeting them. Larry controls Alphabet’s board and has the

individual authority to make changes, where others do not." The current demands go

beyond asking for Pichai's response, and now want action from Page, Google's co-

founder and Alphabet Inc.'s CEO.

- "We call on Google to unblock Meredith’s transfer, and allow her to continue her work

as before, fully funded and supported, and to allow Claire to transfer to a new team

without continued retaliation and interference." This demand refers to Meredith

Whittaker, who leads Google’s Open Research. Whittaker, who was an organizer of

last month's walkout, has said her role in the company was going to be changed after

Google disbanded its external AI ethics council last month. Claire Stapleton was

another walkout organizer, who had previously said she was going to be demoted.

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- "We call for a transparent, open investigation of HR and its abysmal handling of

employee complaints related to working conditions, discrimination, harassment and

retaliation." The post went on to note that other companies, namely Uber, took a

similar action when its actions came under scrutiny.

Discussion:
- We can see that some of the problems of the employees were not handle carefully and

successfully, they demand more attention from the CEO, Sundar Pichai.

- Not only Pichai, but they also require responses from other previous leader of the

company. Lary Page was a former CEO and the co-founder of Google, now have

become CEO of Alphabet, parent company of Google. Page is a very important person

in Google.

- Meredith was a former Director of Google’s Open Research. She was replaced after AI

ethics project disbanded. Meredith is an influential employee in the company. She

represents the interests and concerns of other employee in the company. That she left

make the employee unsatisfied about company’s decision.

- The employees were discontented about the HR (Human Resource), this apartment

was not handling issues regarding to working condition, discrimination, harassment,

retaliation, … Although Google ranked a very high place regarding to working culture,

these problems still happen.

Solutions:

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- As a leader of Google, Pichai needs to care more to their employees. Their requests

need to send directly to the CEO. Additionally, Pichai also need to talk more to the

employees, to understand their concerns and help solving their problems.

- The CEO should ask for advices from formal leader of the company. They are the ones

who had experience and reputation, their contribution should benefit the company.

- There are individuals represent interests and concerns of the employees. So, it is very

important to ask for their opinions about some of the issues. The truth that if those

people left the company, there would be long-term consequences.

- Human Resource is a very crucial apartment in the company. That the HR take care of

the employees affects to attitude and satisfaction of the employee. Sundar Pichai needs

to examine the HR carefully, to improve their activity in the future.

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About us

Chu Đức Minh – Content, Content Designer

Student ID: 1566836

Nguyễn Khôi Nguyên – PowerPoint Designer, Presentation

Student ID: 1566957

Thân Trọng Dũng: Content

Student ID: 1566721

Nguyễn Vũ Long: Presentation

Student ID: 1540575

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PEER REVIEW SHEET

PLEASE FILL IN THIS FORM AND ATTACH TO YOUR GROUP REPORT

STUDENT CANDIDATE NO: %* STUDENT CANDIDATE NO: %*

All group members contributed equally (please tick)

Date: / /

Signatures:

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