Communication Matrix

SUBJECT OF RESPONSIBILITY FOR METHOD OF

S.No. FREQ TO WHOM COMMUNICATED
COMMUNICATION COMMUNICATION COMMUNICATION

Display Boards / Morning

1 Quality Policy Daily M.R. / HOD's All Employees
Meeting

Display Boards / E-Mail /

2 Quality Objectives Monthly Plant Head Process Owners / HODs
Meeting

Customer Expectations on
Regular Meetings / E-Mail/
3 Quality, Cost, Delivery and Monthly Customer Representative Process Owners / HODs
Meeting
Service
Customer Specific
4 Half-Yearly Quality Head HODs E-Mail / Training
Requirements

Statutory and Regulatory Half-Yearly / as

5 HR HODs / Stakeholders E-Mai;/ Portals / Meeting
Requirements & when required

QMS Effectiveness ( Key

6 Monthly QMS Process Owners / HODs Process Members Meeting / MRM
Perfromance Indicators)

Risk Assessment &

7 Half-Yearly M.R. Process Owners / HODs Meeting / MRM
Mitigation

Customer Communication/
Notification regading CAR As & When Meeting, E-Mail, SMS, Phone
8 Quality Head Customer / Internal
(corrective action report) Required Call
and contingency situations
Interested Parties Needs &
9 Expectations, Internal & Half-Yearly MR Process Members Meeting / MRM
External Issues
Signature (MR)