Employer/Employee Relations

Simulation
ROLE -PLAYING ACTIVITY
Employers

As managers of the JAKARTA MRT you have recognized that most commuters now use electronic
means to buy their tickets – in particular, the OVO card. This means that the manned ticket booths at
stations are not being used efficiently – only 3% of all transactions are booked through these. You
have decided to make the following changes:

 All stations will have only one manned ticket booth unless it is a particularly busy station.
 Busy stations will have manned ticket booths cut by at least half, probably more.
 Supervisors will cover up to six stations

Making the following changes will save the organization Rp.700billion/year and there will be
additional revenue through renting the ticket booths as retail spaces. However, this will mean over
900 current employees will be made redundant. You have told staff that they can take voluntary
redundancy and any further redundancies will be allocated as needed. You have also told staff that
further restructuring within the organization may create up to 200 new jobs next year.

The staff are not happy regarding these changes and have gone to their trade union representatives.
You are aware that industrial action may be planned, which is something that you want to avoid. As
employers you have the following options available to you:

 Negotiations
 Public relations
 Threats of redundancies
 Changes of contract
 Closure
 Lock outs

As employers you need to investigate these options and plan how you wish to approach this
issue with the employees.
 Employer/Employee Relations Simulation

Employees

As employees of the JAKARTA MRT you have been told that the managers are going to make the
following changes:

 All stations will have only one manned ticket booth unless it is a particularly busy station.
 Busy stations will have manned ticket booths cut by at least half, probably more.
 Supervisors will cover up to six stations

This will mean over 900 current employees will be made redundant. You have been told that you can
take voluntary redundancy and any further redundancies will be allocated as needed. You have also
been told that further restructuring within the organization may create up to 200 new jobs next year.

You are obviously not happy about these changes and have gone to your trade union
representatives. One of your biggest concerns after the job cuts is the safety of you as employees.
Many will be working at stations by yourselves late at night without even a supervisor on site. You
know that there are often incidents of violence during the night and you will be very vulnerable as a
target. Your trade union representatives have given you the following options:

 Negotiations
 Go slow
 Work to rule
 Overtime bans
 Strike action

As employees you need to investigate these options and plan how you wish to approach this
issue with the employers.
 Employer/Employee Relations Simulation

Trade Union Representative

As the trade union representative of the employees of the JAKARTA MRT you have been told that
the managers are going to make the following changes:

 All stations will have only one manned ticket booth unless it is a particularly busy station.
 Busy stations will have manned ticket booths cut by at least half, probably more.
 Supervisors will cover up to six stations

This will mean over 900 current employees will be made redundant. You have been told that you can
take voluntary redundancy and any further redundancies will be allocated as needed. You have also
been told that further restructuring within the organization may create up to 200 new jobs next year.

The staff are obviously not happy about these changes and have come to you. One of their biggest
concerns after the job cuts is the safety of them as employees. Many will be working at stations by
themselves late at night without even a supervisor on site. They know that there are often incidents
of violence during the night and they will be very vulnerable as a target. You have given them the
following options:

 Negotiations
 Go slow
 Work to rule
 Overtime bans
 Strike action

You need to help the employees investigate these options and advise them on how they
should approach this issue with their employers. You will need to also meet with the
employers regarding this matter.
Groupings:

Team 1 Team 2 Team 3 Team 4

Arka Darshan Deva Nabila
Keanna Shanata Stef Farrell
Caca Tara Dalil Tristan
Angie Matt Jasmine Riesa
Rania Zahra Jade Ray
Josh Karen