Zong Telecommunication

INTERNSHIP REPORT
2012

AIR UNIVERSITY, ISLAMABAD

Department of Business Administration

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ZONG TELECOMMUNICATION
Internship Report
2012

Submitted to:

Bilal A. Chaudhry
Internship Coordinator
Department of Business Administration

Submitted by:
Aqsa Khalid (080602)
BBA 08

Supervisors:
Heena Ghazanfar (Executive Enginner)
Zong Telecommunication

Date of submission:
20-Dec- 2012

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TABLE OF CONTENTS
Content ......................................................................................................................4
Executive Summary .................................................................................................5
Introduction:.............................................................................................................6
Duties and responsibilities: .....................................................................................6
Work experience: .....................................................................................................7
The Impact of My Work: ........................................................................................7
Successes: ..................................................................................................................8
Short Comings: .........................................................................................................8
Internship as a Learning Process: ..........................................................................8
Hr relating to Payable Department (Finance): .....................................................8
Benefits of the Program: .........................................................................................9
Observations: ..........................................................................................................10
Conclusion: .............................................................................................................10
Recommendation: ..................................................................................................11
Weekly Journal Entries .........................................................................................12
Learning and Experience: .....................................................................................14
Appendix .................................................................................................................15
About Zong: ..........................................................................................................15
Departments: .........................................................................................................16

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Content
My learning experience with Zong Telecommunication Company began with my joining from
1st July, 2012 to 15th August, 2012.

My internship report contains all the information about my work experience with Zong, which
was lunged in 2008 by China Mobile (CMPAK). It is the first International brand of China
Mobile being launched in Pakistan. It is meant to empower and liberate the people of Pakistan in
every nook and corner of the country. It will become a part of their hearts, their minds and bring
about a change in their lives that everyone desired but few thought would be possible. The core
essence of ZONG is to allow people to communicate at will without worrying about tariffs,
network coverage, capacity issues or congestion. Working with such a enthusiastic company will
be one of my best skill that would remain with me and help me in the coming life which offer
many challenges. I would like to highlight this, that my experience with Zong
telecommunication Company was very memorable and full of learning.

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Executive Summary
The purpose of this report is to explain what I did and learned during my internship period with
Zong Telecommunication Company. The report focuses mainly on the assignments handled,
working environment, shortcoming and successes that the intern did meet when handling various
tasks assigned to him by the supervisor.

Because the various parts of the report reflect the intern’s shortcoming, successes and
observations it would be vital that the recommendations are also given. Therefore the report
gives a number of comments and recommendations on the internship program.

My report covers the practical experience & exposure that I gained at Zong Telecommunication
Company. If there is any error or mistake in report that mislead you to another way of meaning, I
am responsible for those mistakes. At the end, I can say that there remains a gap between
university studies and practical life.

I have tried my best to keep report simple yet theoratical correct. I hope I suceed in my attempt.

Start Date for Internship: 1st July, 2012

End Date for Internship: 15th August, 2012

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Introduction:
In the last semester of my BBA (hons) I have to do a course (internship) for which I was
registered. Searching on the internet and through references I found an internship in Zong
Telecom Company, Islamabad. The title of the job was internship. It was convenient for me to do
that internship because of my reference. On the basis of my personal reference I went for that
opportunity and interviewed by Manager. I did well in the interview therefore they offered me an
internship in their organization. As an intern in Zong, I was working in the Finance department
with Tariq, who is in charge for running the organization data. Finance Department of Zong
Telecom is responsible for all financial in and outgoing transactions. This department includes
sub departments such as; Internal control and operations, auditing, payable department etc. Zong
offer wide range of services for their users such as; prepaid, postpaid, Value added services,
internet, online money banking and much more. Their clients are EBay, PayPal, Manchester
united, Huawei, NUST, Adamjee insurance company etc.

I have also introduced to the employees and manager of the organization which are working
deliberately to make this organization a well structured and well presumed in the market. They
have 5 floors building as their head office in Islamabad, where they have well established
different departments on different floors along with cafeteria on the top. I found it really
interesting as it was my first experience in the corporate world.

They also have other departments such as; Information Technology, Customer service,
Marketing, Corporate sales, procurement, Human Resource, Engineering, Project Management
Office etc.

Duties and responsibilities:

I started my internship program from 1st July, 2012 to 15th August, 2012. In these 40 days of
professional running environment, I have erudite and achieve a lot.

The job that was assigned to me was in Payable Department of Finance and my key task was to
check and verify the invoices.Before involving me in some official assignments, they first
wanted to me study their organization in following manners:

 Understand and recognize the organization core values.

 Study the entire payable process and their system.

 How to eliminate the errors.

These duties were completed effectively and results were according to expectations. Their main
purpose was to test my knowledge for mathematics and skills on computer.

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Work experience:
I was quite unsure about, if I can make it or not because of no experience of corporate world
before and also because of ghastly image about corporate environment which made me somewhat
edgy. I was vague about my tasks and duties. I wasn’t indicated exactly what I suppose to do.

But through my supervisor and manager help I was able to understand and I initiated my work.
Being a part-time employee in different professions I found it rather difficult to work with or
under someone supervision without getting paid. But as it was my first experience in a real
corporate work and as an internee I found many things that motivated me to work, learn and
enjoy, things such as; Working as team with the rest of the employees and other internees was
something that I truly treasured, I found it more pleasant and simple to deal with my work.
Working on assignments and tasks that I believed would ultimately provide a clear understanding
on the major task. This gave me the morale to work even harder in order to meet deadlines.

I have learned and gained a lot with the help of direction of Mr. Tariq. During my Internship I
have observed that the notions which I have learned in class are difficult to adapt them in a
practical and professional world. I have learned to be diplomatic, smart enough, rational to cope
professional situations in such a way that make your work easier and let you sustain in the
environment. I have also learned that university study is different in a practical life of Pakistani
professional culture.

Eventually, this is the world where every student has to go and work finally, so one should be
polite, sharp and hardworking during his/ her work, that’s how you can have a good and reputed
name in your career. Overall my experience was good except the exhaustion of gathering data
from one department to another, rushing for things like photocopies etc. I really liked working in
the professional environment and made new contacts for future benefits.

The Impact of My Work:

My task is to check the invoices and keep verify all the required documents for acceptance. Being
vigorous and puntual my contribution to zong might helped them to be proactive and also by
sharing their somewhat burdens might helped them to feel relaxed.

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Successes:
For me it was a success to be a part of multinational company and work with such outstanding
and diligent employees in enthusiastic work environment. My supervisor was happy with my
assignments and hard work and by the end of my internship they had my great impression.

On the daily bases I was given a particular number of invoices that I have to verify and enter into
their system (Sub system) and I was always performed it on time which lead me to another
success, that was at the time of my leave, My supervisor wanted me to apply for the job as she
wanted me to be the part of their company.

Short Comings:
There were not many short comings as I was supported by many people there but as I was an
intern, I had to perform every work given to me even though I like it or not and which were not
even part of my learning; like photocopies, shifting files from one place to another, gathering files
or data from one place to another. It was kind of fatigue for me to collect it. It was a hectic job
because no one helps you as long as your internee in any organization.

Internship as a Learning Process:

While the work I performed during this period was particularly enchanting and equally thrilling, I
feel that this internship period bare me to experiences the communication, managing and
performing the task in the organization. The learning in the private organization is far more better
then government organization, in that case it refined my professional skills, amplified confidence
and aptitude to work in a team and effectively communicate with in the team.

And especially company like Zong, where there are many foreigner employees, this made me
interact with them and enhance my communication skill with different people.

Hr relating to Payable Department (Finance):

Something I came to know about Zong which literally made me astonished. Few months ago,
when I went there for internship in HR department (As I am HR major student) I was shocked to
know that they do not have separate department for HR except few employees sitting at some
corner and doing their jobs and they do not take any internees in HR. I wanted to avail

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opportunity for internship so I didn’t refuse to work in Finance department. But yes of course, I
am glad that I took that opportunity and today I feel really satisfied as a Business Student.

I worked in Payable department which is a sub department of a Finance department. During my

6 weeks of internship, I tried to relate each task I performed to HR. Eventually I found that not
just Hr department but all the departments of zong; e.g Engineering, customer service,
Information technology, Administration etc are related to payable department. Payable
department takes all the invoices from all departments in order to verify them and then pay
departments on the behalf of company.

For Instance; If we talk about HR department It arranges the Training sessions etc for the
company’s employees. All the money spent on this session is claimed by HR department to
payable department in a form of physical invoice. This is paid by payable department after all
verifications.

Benefits of the Program:

I believe that Internship program has benefited my in many various ways:

First of all, it’s a particle change and real life experience of what we study in our throughout 4
years of our BBA (Hons). It make as implement the theory we have learned from our instructors.
This program has furnished me once again before going into real professional world and of
course it has equipped my curriculum vitae. Also, having gotten a chance to interact with most
staff, I have an imminent on how to shape my career towards a compassionate job in the near
future.

The internship program gave me a opportunity not only to work with Zong Telecommunication
but also learn from honest, supporting and hardworking Supervisor. This would reflect much
onto my experience. Working with people from different parts of the world was a rare chance
that you can’t easily get from any other organization. Therefore to me this was another
opportunity to make friends and share ideas.

To conclude, I must declare that I as an intern at Zong Telecommunication Company was a

worthwhile experience that I did not come across during my studies. Rest, definitely it was my
colleagues and manager glory too that they tried their best to make my stay there a very
memorable there.

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Observations:
I observed many things in many perspectives, some as positive and some as negative. I realized
whether it’s a small or huge company each member plays an important role. To achieve an
organizational core vale and vision each person plays a lead role. During 6 weeks, I realized that
in many different ways and occasions.

I observed that Zong is great place to enhance personal skills as it’s a multinational company and
non Pakistan also works there. Employees were very co-operative with each other. The
environment is very friendly for everyone. Apart, No matter where you are, whom you’re
working with but to achieve what you want, you have to be good in teamwork. Teamwork is a
key role for any organization. It is equally important as the ability to work independent.

During my internship, I had an interview with few people of different departments. I came to
know a lot about Zong and there processes and systems and also about people and their mindset
as an employee. I found that Zong has improved a lot since Mr. Fan (CEO) has joined Zong in
2011. He has introduced many structures, strategies and processes for overall progress. I
observed many people working at zong not because they want to but they have to. Some are very
happy but some are too frustrated. There must be several reasons but once again thanks to this
program through which I not just imagine but feel and see myself as a successful employee for
next 10 years, by not doing the mistakes that I have learned and observed from my internship.

On the positive side, I have also noticed the motivation level of Zong employees I have seen
working employee for late nights even over nights. They seemed really motivated and
hardworking. This actually encouraged me a lot.

Conclusion:
In conclusion, I must thanks to my both supervisor ; Ms. Heena Ghazanfar who was my senior
supervisor and Mr. Tariq who was my immediate supervisor, They directed me in such a
superior behavior and gave me an opportunity to work with them. I am really pleased about the
way I have been guided through this internship programme with Zong, starting from the chance
to take the time I needed to refresh and expand my knowledge in several issues about
understanding the payable process, gathering invoices, verification process, great environment,
great supervision. It is through them that I did enjoy my work every day.

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Recommendation:
Through my study and understanding about Zong, I recommend that Zong should keep
improving their environment and systems etc. Zong has really developed since last one year and
still they are working on it. Recently they have hit Warid as their competitor. Through the
interview from their employee there are some problems they are facing and infact I have
observed myself. Zong need to have a transparency between their departments, so that everyone
can stay updated about the current situation and they will be less conflict amongst employees as
well.

I found many employees demotivated as well. Zong should give motivational sessions to its
employees so that they can carry on with their good performance and maximum output. My
recommendation is that they should work on their departmental restructuring, as they do not have
proper and separated departments for each field; e.g HR department. And now they are planning
to establish in near future.

From my experience I can enthusiastically recommend Zong internship programme to everyone

who would like to experience an organization that has in my opinion realized their core values.
As an intern what comes with it, is the willingness to improve knowledge about the environment,
your work experience and you have to be able to work independently, self motivated and you
must solve smaller problems on your own. Anyhow, if you’ve got into some serious trouble you
will always find somebody assisting you to work it out.

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Weekly Journal Entries

 1st July 2012 - 8th July 2012

On the first day, I had an introductory session with the people whom I am going to work and
about the departments. As I was new to the organization first I had to study about the
organization, about their mission, vision and core values.

I had an interesting chat with the colleagues’ fellows and with my supervisor about this
internship programme and my future plans. I was taking a summer courses as well in university,
this was something that my supervisor didn’t like. We had a discussion on this and I requested
her to allow me relief just for my classes and she did. After that I had a round to an organization
and all departments; it was a building consists of 5 floors and cafeteria on the top floor. I also
had an internee training session in which they told about themselves, their product and internees’
particular departments and tasks.

In this week I was assigned to do a job to study and understand the entire payable process. That
consists of 6 steps. In the first week I started with the first step and that was collection invoices
from the different departments and arranging them on one side.

 9th July 2012 - 15th July 2012

From second week my tasks was expanded from collection invoices to shifting it to the Database
so that administration can verify the physical invoices. But as in this week we were having
exams as well so I was not able to spend much time with them but somehow I managed to be
attentive on job time.

As I was working in a payable department I was under direct supervision of Mr. Tariq. He is
very polite and hardworking person and guided me very well during my internship and he also
use to share the departmental issues with all internees as well.

 16th July 2012 – 22st July 2012

Well in this week I was pretty much cleared about my job and I have learned the whole payable
process. I often go to my manager and supervisor and discuss the work problems and have
discussion as much as I can, so that I can learn beyond I want it.

In this week I was suppose to continuo my payable process with the third step. That was to
forward the invoices which were verified from the administration department to the concerned
person/department, to whom that invoice belongs.
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Although it was getting difficult for me to manage with my internship assignments as well as the
university work. But I had to do that because at the end of the day I have to do different tasks at
the same time to be strong enough to face the real market.

 23nd July 2012 – 29th July 2012

In this week I started to have informal chats with my fellows and employees there. I came to
know a lot about the Zong history and also the mindsets of the people there. I came to know
about the upcoming strategies and plans of the zong and what they are upto etc.

My supervisor was satisfies with my work. He asked me to continuo my job with little private
work and that was a detailed verification of the invoices, which was actually quite confidential
for the outsiders. But being a internee they allow us to take over it. It was very hectic but I
enjoyed it, it gave me the sense of responsibility.

 30th July 2012 – 5th August 2012

I found this week was the most difficult as compared to previous ones. I have to learn their
system known as Sun system. Which carry all the transaction of invoices that has to be entered
after verification. But I must say that this was the week in which I really found myself hard
working and passionate about the work.

This organization taught me a lot. I believe it is very useful for student to do internship here, who
are very serious about their goals and carrier and want to have experience. I have completed my
work and assignments before due date and the supervisor were quite impressed by my work.

 6th August 2012 – 15st August 2012

This was my last week and I as well as my supervisor was satisfied with my work. This week I
was handle almost the whole payable process. As it was my last week so I had to work a lot but I
didn’t found it difficult because I already knew enough to handle it.

I found this place amazing in a sense of teaching many things. After 40 days I can literally feel a
real change in me. I must say anyone who survives in a corporate would is a Hero, responsible,
diplomatic and smart enough to cope the entire world.

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Learning and Experience:

I was quite unsure about, if I can make it or not because of no experience of corporate world
before and also because of ghastly image about corporate environment which made me somewhat
edgy. I was vague about my tasks and duties. I wasn’t indicated exactly what I suppose to do.

I have learned and gained a lot with the help of direction of Mr. Tariq. During my Internship I
have observed that the notions which I have learned in class are difficult to adapt them in a
practical and professional world. I have learned to be diplomatic, smart enough, rational to cope
professional situations in such a way that make your work easier and let you sustain in the
environment. I have also learned that university study is different in a practical life of Pakistani
professional culture.

But through my supervisor and manager help I was able to understand and I initiated my work.
Being a part-time employee in different professions I found it rather difficult to work with or
under someone supervision without getting paid. But as it was my first experience in a real
corporate work and as an internee I found many things that motivated me to work, learn and
enjoy, things such as; Working as team with the rest of the employees and other internees was
something that I truly treasured, I found it more pleasant and simple to deal with my work.
Working on assignments and tasks that I believed would ultimately provide a clear understanding
on the major task. This gave me the morale to work even harder in order to meet deadlines.

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Appendix

Organization: Zong Telecom Company

Start Date for Internship: 1st July, 2012

End Date for Internship: 15th August, 2012

Name of Supervisor: Hina Ghazanfar, Executive Engineer Zong Telecom Company

Proposed Office: Zong head office, 7, Mauve Area, G-9/4, Islamabad

Website link: www.zong.com.pk

Vision - Zong:
“We shall be an indispensable digital-life partner by becoming words, eyes and ears of the
people”

About Zong:
China Mobile Limited is recognized as the largest telecom company in the world, ranking 77th
on Fortune 500’s biggest companies across the globe. Keeping in mind the fact that among each
ten people in this world, there is one using its services, China Mobile is a considerable
communications force to be reckoned with.

Its first overseas venture, Zong, is the brand operating under the subsidiary China Mobile
Pakistan (CMPak) and is viewed as a “role model” for the parent company. China Mobile’s
decision to establish its first project abroad in Pakistan, as explained by Zong’s CEO Mr. Fan
Yunjun, was taken primarily because of the strong and time-tested relationship of the two
countries. However, other factors were also involved. Chief among these considerations was the
fact that Pakistan is home to the 6th largest population in the world, giving it tremendous
potential as a market for the mobile industry, a similarity it shares with its neighboring brother,
China. The decision was supplemented by the desire to encourage development in other sectors
in Pakistan as well, mobile industry being a strategic area that supports the growth of other
industries and that is central to the establishment of further infrastructure.

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Departments:

- HR department
Zong recruitment policy focuses on hiring and developing right fit for every position. Right
fit characterizes every position's basic requirements, company's values and HR defined
necessary competencies. Our recruitment team entertains every job application and maintains
wide range of candidate pool. Whenever a job opportunity pops up; we review all the
applications and shortlist the matching profiles. Short listed candidates undergo a thorough
assessment process and are updated time to time during the selection period. Finalized
candidates are made employment offers and issued appointment letters to intimate their
hiring confirmation.

 Customer Service department

To realize the perceived value of the customers and build higher expectations through
excellence in service”
Customer Services department exists to serve customer. Any queries customer may have about
getting a connection, account information, coverage details, information about their franchises, value
added services, SMS information, anything at all you that you want to know about them and their
services.

 Marketing department
We have a dedicated Marketing team; all are specialist in the advertisement printing
requirements and solutions. These technically sound individuals also advise clients for
economy and quality in printing.

 Information and Technology Department

A fully equipped department with latest equipments with well experienced and creative team
members’ expertise in multilingual composing and creative designing.

 Engineering Department
Best team of engineers always ready to put in a quality to a customer services. The core value
of engineers is to minimize the resolving time to satisfy the customer complaint.

 Finance Department
Team of the qualified employees that deals with the sponsorships and ventures and also with
the all financial transaction of the organization.

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Our clients:

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Website: http://www.zong.com.pk/

https://www.facebook.com/Zongers

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