TELETECH CUSTOMER CARE MANAGEMENT PHILIPPINES, INC.

Five E-Com 10th Floor Harbor Drive corner Palm Coast Avenue, Mall of Asia,
Pasay City Metro Manila

EMPLOYMENT AGREEMENT

January 28, 2021

Dear Gerald Belleca Miguel,

We are pleased to offer you employment with TeleTech Customer Care Management Philippines Inc.
(“TeleTech”) for the position of Customer Service Representative II. Information about your position is
contained in Schedule “1”.

This offer is made to you on the following terms and conditions subject to you being certified as
medically fit for employment by our medical practitioner and the completion of satisfactory reference
and background or police checks and submission of pre-employment requirements as required under
Section 7 of this Agreement. You consent to allow TeleTech to use any information you provide to
conduct reference check and any other background checks.

1. COMMENCEMENT AND STATUS OF EMPLOYMENT

Your appointment to the position shall commence on February 11, 2021

Should you fail to commence work on February 11, 2021 this offer shall be of no force and effect and
your employment will not take effect without any further notice.

You will be on probation for a period of 180 days. During the probationary period, the normal
workweek will consist of 40 hours as determined by the Company spread over four, five or six days per
week and may vary from time to time depending on the needs of the Company. Regular rest days are
expected not to always fall on a Saturday or Sunday.

During this probationary period, you will be working with the Company on a trial basis and your
conversion to permanent status will be determined on the basis of such standards as: satisfactory work
performance, product training, and other training program requirements, acceptable attendance
records and reliability metrics, your work attitude, ability to work harmoniously with others,
compliance with Company rules and regulations, Code of Conduct, Code of Discipline, Ethics Code
and Company values and the terms of this employment, among others as well as professional and
operational requirements of the position and the Company made known to you on or at the time of
employment.

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At any time during this probationary period, your services can be terminated for just or authorized
causes provided by law or your failure to meet the program-related or job specific training
requirements discussed with you at the time of your employment.

2. TRAINING

As part of your employment, you may be required by the Company to secure training outside of the
Philippines. The terms and conditions of your training shall be in a Training Services Agreement. You
agree to be bound by the Training Services Agreement.

3. SALARY AND BENEFITS

Information about your salary and benefits are contained in Schedule “2”

4. AGREED HOURS OF WORK

Your hours of work will be forty hours a week as determined by the Company, within Monday to
Sunday. Given the expectations of hours of operation of the work in the Philippine Service Delivery
Center, your workday may not necessarily be during core business hours. It is also expected that, due
to the nature of our business, from time to time you may be required to work occasional additional
hours. Moreover, for business reasons, the Company may direct you to take authorized time-off by
giving you prior notice within a reasonable period, and you agree to comply with such directive. The
duration of the time-off may vary, from less than one hour to more than one day.

5. ASSIGNMENT AND TRANSFER OF EMPLOYMENT AGREEMENT

In the event that TeleTech may undergo corporate restructuring, your employment contract may be
assigned and transferred to the new office. The terms and conditions of your employment prevailing at
the time of your transfer and the length of service that you have accrued under this agreement,
however, will not be affected by the transfer and, as such, you consent to the assignment and transfer.
Likewise, you agree that the Company shall have the right to assign unilaterally its rights, interests and
privileges in this agreement to another party. You consent to any future or subsequent transfer of your
employment to another party. TeleTech also reserves the right to assign you to related companies.

6. RESTRICTIVE COVENANTS

a. You agree to abide by all Company rules and regulations. You agree to devote all working
hours to the Company and to refrain, during your employment with the Company, from
working for another

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employer or engaging in other business, whether within or outside of your working hours, without the
prior written consent of the Company.

b. You agree and understand that all records and documents of the Company and all information,
including salary details, whether electronic or otherwise, pertaining to its business or affairs shall be
kept in the strictest confidence, and that no unauthorized disclosure or reproduction of the same shall
be made by you at any time during or after your employment with the Company, unless with prior
authority. Furthermore, you agree that all Company records, documents and property in your custody
or control shall be immediately surrendered to the Company upon cessation of your employment.

c. All systems, computer programs, disks or other storage media, operating instructions and all other
documentation whether in electronic form or otherwise developed, relating to the business of the
Company are strictly Company property and may not be removed from Company premises,
reproduced or otherwise copied without prior authority from the Company.

d. You expressly agree that after the cessation of your employment with the Company for whatever
reason, you will not for a period of ONE YEAR thereafter, be engaged or interested, directly or
indirectly, either as a principal, agent, employee, consultant, contractor or in any other capacity, in any
business or undertaking in the same line of business as the Company or which may compete in any
manner with the Company in the Philippines in the same province or region as the Company. You
shall likewise not canvass or solicit business from any person who was a client of the Company, unless
that person is already an existing client of your new employer prior to your assumption of
employment. It is likewise prohibited to employ or attempt to employ or engage in any discussion or
negotiation or assist in the employment of any person who was employed by the Company at the date
of the cessation of your employment or who was so employed at any time during the three (3) months
preceding your employment in order to engage in any business that directly or indirectly competes
with the Company’s business.

e. You expressly agree that, after reasonable notice, your employment may be converted from part-
time employment to full-time employment or from full-time employment to part-time employment
based on business needs.

f. The Company shall have the maximum and sole discretion permitted by law to modify, amend or
otherwise change all company policies, plans and benefit programs, including, but not limited to, the
Company's medical plan and provider. You agree to be bound by all such modifications, amendments
and/or changes.

7. TERMINATION

a. Any breach of the foregoing covenants, direct or indirect, shall constitute sufficient grounds for
termination for cause. In addition, you will be liable for liquidated damages in the amount of
P500,000.00 for any and all such breach of the confidentiality and competition clauses of this agreement
without prejudice to other reliefs, penal or otherwise, available in accordance with law.

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b. You may be terminated for any of the sufficient causes as provided for by law or for violation of
Company Rules and Regulations including the Code of Conduct, Code of Discipline, Ethics Code and
Company values. In case of resignation, one month advanced notice in writing must be submitted to
the Company which shall take effect only upon written acceptance of the Company.

c. As a condition of continued employment, all newly hired employees must present to TeleTech
Talent Acquisition (TA) within five (5) working days from date of hire the following requirements:

SSS Number
Taxpayer Identification Number
PhilHealth number
HDMF/Pag Ibig Number
Birth Certificate
Marriage Certificate (if Married)
NBI Clearance
Police Clearance

In addition, your failure to present or submit any of the requirements within the given period
constitutes a breach of the employment contract and may result in the termination of this employment
agreement or may subject you to disciplinary action for non-compliance with pre-employment
requirements.

Should your employment be terminated for cause or should you resign from the Company prior to the
expiration of 180 days from date of employment, you shall be held liable for the processing fees/costs
incurred by the Company in securing your pre-employment medical and reference background checks
to the amount of at least Php 500.00. As such, you authorize the deduction from your final pay the
processing fee and/ or costs incurred by the Company in securing your pre-employment medical and
reference background to the amount of at least Php Php500.00. You likewise authorize deduction of
said amount from such other receivables which you may receive from the Company in relation to your
employment with Teletech.

d. Prior to termination, you agree to hand over to TeleTech all materials belonging to the Company,
including, but not limited to notes, correspondence, documents, client lists, records, databases,
programs, and program-related data which relate to the Company or the work done in the course of
your employment.

TeleTech prides itself on the advanced technologies and equipment that we are able to provide our
employees for their daily work. In order to protect these systems from viruses or accidental corruption,
we require that every employee agree to be bound and comply with the relevant policies and
guidelines on technology and information security.

You further agree to assign to TeleTech the entire right, title and interest in and to any copyright and
other intellectual property rights which you develop in the course of your employment with the
Company.

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You will also be provided access to TeleTech's policies, procedures and guidelines. It is a condition of
your employment that you become familiar with and comply with these policies, procedures and
guidelines.

Please confirm your acceptance of this offer of employment by signing in the appropriate space below
and returning the duplicate copy of this letter within 14 days from the above-mentioned date after
which time this offer expires.

We welcome you to TeleTech and we trust that our association will be mutually beneficial.

Very truly yours,

Laksmi M. Quitevis
Manager, Talent Acquisition
Global Human Capital

__________________________________

CONFORME:

I have read and understood the foregoing terms, and agree to abide by them in good faith, in
consideration of my employment with TeleTech Customer Care Management Philippines Inc.

Gerald B. Miguel
_______________________________
Printed Name and Signature

January 28, 2021

Date

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 SCHEDULE 1 – Details of Position and Working Arrangement
This schedule forms part of your Employment Agreement with TeleTech

Position Title and Account / Line of Business

You will be employed as Customer Service Representative II for the Verizon Offshore and Domestic
and Voice Support

Classification

Your Position is classified as NON-EXEMPT and with job code 26008

Reporting Arrangements

You will report to the TEAM LEAD during your employment with TeleTech.

Work Location

Your work location shall be at the Novaliches Delivery Site with address at Levels 1 & 2 Robinsons
Place Novaliches, Maligaya corner Quirino Highway, Novaliches, Quezon City 1123. TeleTech also
reserves the right to transfer you to other Delivery Sites with reasonable notice as business exigencies
may require. The terms and conditions of your transfer shall be in a Transfer Agreement. However,
regardless of your designated work location, TeleTech may from time to time, require you to report to a
different Delivery Site in accordance with the business requirements.

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 SCHEDULE 2 – Salary and Benefits
This schedule forms part of your Employment Agreement with TeleTech

Salary

Your compensation package, which will be deposited directly into a payroll bank account with the
Company's nominated bank, shall be a monthly base salary amounting to Php 14,000.

After completion of one month of service, you will also be entitled to receive the legally mandated 13th
month pay computed on a pro-rata basis.

You shall be entitled to a night differential pay equivalent to 20% of your hourly rate if you work
between 10:00 p.m. and 6:00 a.m.

You will be eligible for overtime pay and holiday pay in accordance with the law.

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It is understood that your entitlement to the above account-based incentives is a grant from the
Verizon Offshore and Domestic and Voice Support and not from Teletech. As such, notwithstanding its
inclusion above, it is agreed that the Account Based incentives do not form part of your salary that you
are contractually entitled to but shall be considered as a Verizon Offshore and Domestic and Voice
Support Program gratuity. As such, the said account based incentives may be discontinued or revised should
the Program discontinue or revise the grant thereto. In addition, the grant of the Client Premium allowance shall
not be considered an established practice or precedent and shall not form part of those due and demandable under
this Agreement.

It is also understood that the entitlement of the account based incentives is subject to the condition
that you are exclusively assigned to the Verizon Offshore and Domestic and Voice Support Program.
Should you transfer to another account, your entitlement to the account-based incentives shall
immediately cease upon your first day in the new account without need for further notice.

Variable Benefits

Medical insurance and group life insurance coverage after 3 months of consecutive service

Notwithstanding the above salary and allowances, it is agreed that any variable benefit under this
section does not form part of your salary that you are contractually entitled to but shall be
considered as a gratuity. TeleTech reserves the right to discontinue or revise at any time and at its sole
discretion any variable benefit. In addition, the grant of the variable benefits shall not be considered
an established practice or precedent and shall not form part of those due and demandable under this
Agreement.

Payment Schedule

Your compensation is payable every 10th and 25th of each month, which shall commence upon your
effective date of employment.

Paid Time Off

Upon completion of 3 months of employment you will be eligible to use your accrued Paid Time Off in
accordance with the following schedule:

Accrual year Target Days

During 1st year 20 days a year
1.01 to 2 years 22 days a year
2.01 to 4 years 24 days a year
4.01 to 7 years 26 days a year
Completion of 7 years 27 days a year

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