HOW EFFECTIVE IS YOUR COMMUNICATION?

1. Imagine a situation / function where two or more persons are sitting

without any movement and still expecting the completion of the task.
2. No task can be completed without communication.
3. Communication is an exchange of facts, figures, ideas, opinion, emotions
by two or more persons.

4. Henceforth Communication can be defined as sum total of all the things

one person does when he wants to create an understanding in the minds
of the other.

5. Communication is a systematic continuous process :-

 Telling, Listening, Understanding.
 Two way process.
 Practically possible only through words.
 Conscious and deliberate action.
 Message sent and received are identical.
 Interdisciplinary science.

6. Communication involves five sensory organs, viz. eyes, ears, nose,

touch, tongue.

7. Elements of Communication Process :-

Sources Encoding Channel & Receiver Decoding

Sender (Message) Medium

Feedback
1. Why Communication?
 Personal asset.
 Integral function
 Public relation and human aspect.
 High degree of division of work.
 High and large sized institution or organization.

2. Objectives of Communication
 To give and receive information
 To provide advice.
 To provide counseling.
 To issue orders and instructions.
 To impart education and training.
 To receive suggestions.
 To motivate people and improve the morale.
 To inculcate discipline.
3. Types of Communication
 Formal – Official Communication.
 Informal – General / Social Communication.

Modes of Communication
 Verbal Communication
 Oral Communication
 Written communication
 Non Verbal Communication
 Sign Language
 Body Language
 Para Language
 Space, Surrounding and Time.
2. How to make Oral Communication effective?
 Clarity
 Brevity (As precise as possible)
 Right Words (Knowledge)
 Patient Listening.
 Natural Voice.
 Logical Sequence and Conviction.
 Hackneyed Phrases and clichés free speech.
3. Evaluation :- - (100 %)
 Language - 10 %
 Listening - 20 %
 Knowledge - 22 %
 Body Language - 18 %
 Eye To Eye Contact
 Voice - 20 %
 Pitch
 Modulation
 Depth
 Appearance - 05 %
 Conviction - 05 %

Saurabh S Vaidya