Barista Performance Evaluation - Job Skills Evaluation (JSE) for Baristas Version - 18 October 2018

Partner Name & Code: Date:

SM Name & Code: Store Name:
Rating Key: 1 = Beginner. New to task or skill, 2 = Experienced - Knows how to do it, Does it consistently. 3 = Expert - Can teach others how to do the task.
Partner rates self first. Store Manager reviews with partner and agrees or changes rating with feedback. Partner gets average score for each area and works on the skills needed towards becoming an expert in all areas.

Competen Job Skill Skills, ability and evidence of how partner should conduct the associated Job Skill. Partner Store Average What should the partner do to improve their
cy Rating Manager performance?
Rating
Greets customers with a smile  Always smiles at customers
Smiles at the customer in the que, before POS.
Smile at customers during POS interaction, whilst customers are waiting at the bar for their #DIV/0!
order.
Smile and eye contact in café, or walking past any customers.
Makes customer feel welcome through Always smiles at customers
friendly greetings and eye contact  Is Enthusiastic always.
Remembers names of most regular customers
Has different greetings for different customers - Personalizes greetings #DIV/0!
Makes eye contact with customers at bar, register and throughout the store.

Learns the drinks and names of regular Marks the cup with customer name and uses name for all consequtive conversations.
customers  Remembers drink of regular customers
Uses credit cards or any personal tools to remember the names of the customers. #DIV/0!
Asks names of customers who they don’t know.
Shares names & drinks of new and regular customers with new team members
Always says thank you/farewell to Says thank you to customers at the end of the POS transaction.
customer when taking an order or Says thank you to customers at the hand off. #DIV/0!
handing order to customer 
Take the opportunity to say thank you to the customer when the customers are leaving.
Provide quality beverages following the Knows all recipes
starbucks recipe guidelines and milk Knows how to prepare all pre mixes/ingredients to standard.
F steaming routine
Know how to mark and call beverages. #DIV/0!
o
c Knows the milk steaming routine for different beverages
u Can prepare all beverages to quality standards.
s Follows the food warming routine to Knows the heating standards for all products
delivery food products consistently for Knows the serving and packing standards for here and to go orders.
o all customers #DIV/0!
Can follow the food warming routine.
n
Knows the defrosting and display standards.
C Barista listens and asks  questions to Partners are able to take accurate orders, including customization.
u understand  the customers’ needs when Partners are able to repeat orders of cusomers through active listening.
s taking the order and when upselling. #DIV/0!
Partners are able to recommend, suggest, upsell appropriate items relevant to the
t customer order.
o
m Welcomes and encourages feedback Checks in with customers on how their drinks are when in café.
e from customers Notices unfnished products, queries why and take necessary action. #DIV/0!
r Follow up on customers feedback when new items recommended.
Able to explain the Starbucks  customer Knows SOLAS and can describe it in full form.
commitment and Make Every Moment Can give examples of how to demonstrate each action.
Right #DIV/0!
t
o
m
e
r
Competen Job Skill Skills, ability and evidence of how partner should conduct the associated Job Skill. Partner Store Average What should the partner do to improve their
cy Able to explain the Starbucks  customer Rating Manager performance?
commitment and Make Every Moment Rating
Right #DIV/0!
May have been awarded a green apron card or a MEMR bravo.
Maintain general cleaning duties Knows the use of all necessary cleaning materials across areas for cleaning
including toilets, and washing small Can follow the duty roster notebook, without direction. #DIV/0!
wares etc.
Knows the standard for cleaning all items/areas.
Knows what a good shot of espresso Knows the standard of a good shot fo espresso to be between 18 and 23 seconds.
looks like & knows what to do if shots Knows the 3 layers of a perfect shot of espresso.
are pouring too slow and can calibrate #DIV/0!
the mastrena correctly  Knows how to adjust the grind if shots are too slow or too fast.

Follows Blended Beverage routine  Partner can flex between Espresso Beverage Station and Cold Beverage Station in routine.
Answers customers confidently and
willing to provide information with
sufficient details on Basic Product
Knowledge 
#DIV/0!
Knows how to sequence blended beverage.
Knows the ingredients and recipes of all beverages.
Knows which products are dairy and non dairy and knows where to find and knows what
equipment/small wares to use.
Successfully completes campaign quizzes on LL. #DIV/0!
Knows the key features and ingredients of all food items.
Can speak confidently about products when answering customers questions.

Partners understands what recognition Knows the Be Alshaya and Starbucks Green Apron Cards and knows how to give them out.
is available for them to give and
receive.
Has given Be Alshaya cards or Green Apron cards to team members. #DIV/0!
May have received the Be Alshaya cards or the Starbucks Green Apron recognition cards
for having demonstrated behaviors related to Vison and Values.
F Thinks of ideas and makes Knows and Implements the Playbook principles related to POS, OS, Beverage and Café
o recommendations to improve the work Support routines and sequence.
c processes in the workplace by
u implementing routines and Lean Gives feedback to supervisors/managers on changes to back of bar/house layouts to be #DIV/0!
s Thinking.  more efficient and productive.

o
n Has a completed Coffee passport and Has completed their coffee passport hard copy or online.
can host coffee tasting in store  Knows how to and can conduct coffee tastings with another partner/customer using their #DIV/0!
G coffee passport.
r
o Knows all the food expiration / Secondary Shelf life #DIV/0!
w
t Regularly Follows the hand washing procedure / (Washing hands after completing a task)
h
Follows the Food Safety Standards Regularly monitors the food expiration labels and adhere to the standards
consistently. Knows all the temperature standards (Freezer, Refrigerator, Ambient)
Knows all the food defrosting standard procedures and follow accordingly
Understands the importance / impacts of following the food safety standards and could
explain clearly.
Can work at production level 3 and 4 at Follow beverage routines and sequence well to the standard times.
peak hours  Knows the roles of different positions when on Bar for level 3 and 4. #DIV/0!
Can flex to roles easily without being directed by Shift Supervisor.
Maintains regular and consistent Reports to shift on time consistently
attendance/ follows annual leave/
Disciplinary / Grievance Policies
#DIV/0!
Competen Job Skill Skills, ability and evidence of how partner should conduct the associated Job Skill. Partner Store Average What should the partner do to improve their
cy Rating Manager performance?
Rating
Maintains regular and consistent
attendance/ follows annual leave/ Reports in advance for any emergency delays or sick leaves at least 4 hours before shift
Disciplinary / Grievance Policies starting time. #DIV/0!
Ensures usage of annual leave as per standards.
Knows the use of disciplinary and grievance systems and processes.
Follow Starbucks operational policies Knows and follows the opeartional policies for cash handling.
and procedures, including those for
Cash Handling and safety and security, Counts in and out accurately.
to ensure the safety of all Partners
during each shift. #DIV/0!
Follows all safety and security policies and highlights to supervisor if anyone is not
following any standards.
F
o
c
u Know the latest promotion and Knows the latest promotions and has knowledge of the ingredients.
s promotional drink and contributes to
the team achieving the targets #DIV/0!
Works towards achieving targets for promotion when on POS or in conversations with
o customers when on other areas.
n
Maintain a clean and organised Keeps work area clean and tidy at all times
P workspace so that partners can locate
e resources and product as needed. Maintains a place for everything and everything in its place. #DIV/0!
r
f Maintains a CAYGO attitude - Clean as you go.
o
r Follows the shift planner and makes Follows the play schedule of shift.
m sure to abide by Starbucks standards.
#DIV/0!
a Knows how to use the Brilliant basics board for focusing on priorities.
n
c Follows Starbucks Dress Code standard Wears clean and ironed uniform as per designated store/role.
e at all times. Have a clear and legible name badge at all times. #DIV/0!
Follows hygeine standards for self.
Follows the POS Routine with accurate Follows the POS routine well when ringing orders.
ringing of products. Repeats customer orders to ensure accuracy. #DIV/0!
Has line voids within company standards.
Complying with all company policies Ensure to be aware of all company policies and procedures 
and procedures
Ensure to comply by company’s policies and procedures at all times 
Know where can we find company policies and procedure for any reference  
#DIV/0!
Keep a print out of most important and repeated policies and procedures 
Be aware of any update on policies and procedures and follow accordingly. 

Average Score #DIV/0!

Partner Name and Signature: Store Manager Name and signature:

** Used for Barista's Performance Evaluations as well.

Follow Up Comments Date and Sign of Partner and Manager

Competen Job Skill Skills, ability and evidence of how partner should conduct the associated Job Skill. Partner Store Average What should the partner do to improve their
cy Rating Manager performance?
Rating
 Barista Performance Evaluation - Job Skills Evaluation (JSE) for Baristas Version - 18 October 2018
Partner Name & Code: Date:
SM Name & Code: Store Name:
Rating Key: 1 = Beginner. New to task or skill, 2 = Experienced - Knows how to do it, Does it consistently. 3 = Expert - Can teach others how to do the task.
Partner rates self first. Store Manager reviews with partner and agrees or changes rating with feedback. Partner gets average score for each area and works on the skills needed towards becoming an expert in all areas.

Competen Job Skill Skills, ability and evidence of how partner should conduct the associated Job Skill. Partner Store Average What should the partner do to improve their
cy Rating Manager performance?
Rating
Greets customers with a smile  Always smiles at customers 3 2
Smiles at the customer in the que, before POS. 3 2
Smile at customers during POS interaction, whilst customers are waiting at the bar for their 3 3 2.5
order.
Smile and eye contact in café, or walking past any customers. 2 3
Makes customer feel welcome through Always smiles at customers 3 2
friendly greetings and eye contact  Is Enthusiastic always. 3 2
Remembers names of most regular customers 3 3
Has different greetings for different customers - Personalizes greetings 3 3 2.6
Makes eye contact with customers at bar, register and throughout the store. 3 3

Learns the drinks and names of regular Marks the cup with customer name and uses name for all consequtive conversations. 3 3
customers  Remembers drink of regular customers 3 2
Uses credit cards or any personal tools to remember the names of the customers. 3 2 2.4
Asks names of customers who they don’t know. 3 3
Shares names & drinks of new and regular customers with new team members 3 2
Always says thank you/farewell to Says thank you to customers at the end of the POS transaction. 3 3
customer when taking an order or Says thank you to customers at the hand off. 3 3 3.0
handing order to customer 
Take the opportunity to say thank you to the customer when the customers are leaving. 3 3
Provide quality beverages following the Knows all recipes 3 3
starbucks recipe guidelines and milk Knows how to prepare all pre mixes/ingredients to standard. 3 3
F steaming routine
Know how to mark and call beverages. 3 3 3.0
o
c Knows the milk steaming routine for different beverages 3 3
u Can prepare all beverages to quality standards. 3 3
s Follows the food warming routine to Knows the heating standards for all products 3 3
delivery food products consistently for Knows the serving and packing standards for here and to go orders. 3 3
o all customers 3.0
Can follow the food warming routine. 3 3
n
Knows the defrosting and display standards. 3 3
C Barista listens and asks  questions to Partners are able to take accurate orders, including customization. 3 3
u understand  the customers’ needs when Partners are able to repeat orders of cusomers through active listening. 3 3
s taking the order and when upselling. 3.0
Partners are able to recommend, suggest, upsell appropriate items relevant to the 3 3
t customer order.
o
m Welcomes and encourages feedback Checks in with customers on how their drinks are when in café. 3 3
e from customers Notices unfnished products, queries why and take necessary action. 3 3 3.0
r Follow up on customers feedback when new items recommended. 3 3
Able to explain the Starbucks  customer Knows SOLAS and can describe it in full form. 3 3
commitment and Make Every Moment Can give examples of how to demonstrate each action. 3 3
Right 3.0
May have been awarded a green apron card or a MEMR bravo. 3 3
Maintain general cleaning duties Knows the use of all necessary cleaning materials across areas for cleaning 3 2
including toilets, and washing small Can follow the duty roster notebook, without direction. 3 3 2.7
wares etc.
Knows the standard for cleaning all items/areas. 3 3
Knows what a good shot of espresso Knows the standard of a good shot fo espresso to be between 18 and 23 seconds. 3 3
looks like & knows what to do if shots
are pouring too slow and can calibrate 2.7
the mastrena correctly 
Competen Job Skill Skills, ability and evidence of how partner should conduct the associated Job Skill. Partner Store Average What should the partner do to improve their
cy Rating Manager performance?
Rating
Knows what a good shot of espresso
looks like & knows what to do if shots Knows the 3 layers of a perfect shot of espresso. 3 3
are pouring too slow and can calibrate 2.7
the mastrena correctly  Knows how to adjust the grind if shots are too slow or too fast. 3 2

Follows Blended Beverage routine  Partner can flex between Espresso Beverage Station and Cold Beverage Station in routine. 3 3
3.0
Knows how to sequence blended beverage. 3 3
Answers customers confidently and Knows the ingredients and recipes of all beverages. 3 2
willing to provide information with Knows which products are dairy and non dairy and knows where to find and knows what 3 2
sufficient details on Basic Product equipment/small wares to use.
Knowledge 
Successfully completes campaign quizzes on LL. 3 2 2.4
Knows the key features and ingredients of all food items. 3 3
Can speak confidently about products when answering customers questions. 3 3

Partners understands what recognition Knows the Be Alshaya and Starbucks Green Apron Cards and knows how to give them out. 3 3
is available for them to give and
receive.
Has given Be Alshaya cards or Green Apron cards to team members. 3 2 2.7
May have received the Be Alshaya cards or the Starbucks Green Apron recognition cards 3 3
for having demonstrated behaviors related to Vison and Values.
F Thinks of ideas and makes Knows and Implements the Playbook principles related to POS, OS, Beverage and Café 3 3
o recommendations to improve the work Support routines and sequence.
c processes in the workplace by
u implementing routines and Lean Gives feedback to supervisors/managers on changes to back of bar/house layouts to be 3 2 2.5
s Thinking.  more efficient and productive.

o
n Has a completed Coffee passport and Has completed their coffee passport hard copy or online. 3 3
can host coffee tasting in store  Knows how to and can conduct coffee tastings with another partner/customer using their 3 3 3.0
G coffee passport.
r
o Knows all the food expiration / Secondary Shelf life 3 2 2.2
w 3 2
t Regularly Follows the hand washing procedure / (Washing hands after completing a task)
h
Follows the Food Safety Standards Regularly monitors the food expiration labels and adhere to the standards 3 2
consistently. Knows all the temperature standards (Freezer, Refrigerator, Ambient) 3 2
Knows all the food defrosting standard procedures and follow accordingly 3 2
Understands the importance / impacts of following the food safety standards and could 3 3
explain clearly.
Can work at production level 3 and 4 at Follow beverage routines and sequence well to the standard times. 3 2
peak hours  Knows the roles of different positions when on Bar for level 3 and 4. 3 3 2.3
Can flex to roles easily without being directed by Shift Supervisor. 3 2
Maintains regular and consistent Reports to shift on time consistently 3 3
attendance/ follows annual leave/ Reports in advance for any emergency delays or sick leaves at least 4 hours before shift 3 3
Disciplinary / Grievance Policies starting time. 2.5
Ensures usage of annual leave as per standards. 3 2
Knows the use of disciplinary and grievance systems and processes. 3 2
Follow Starbucks operational policies Knows and follows the opeartional policies for cash handling. 3 2
and procedures, including those for
Cash Handling and safety and security, Counts in and out accurately. 3 2
to ensure the safety of all Partners
during each shift. 2.0
Follows all safety and security policies and highlights to supervisor if anyone is not 3 2
following any standards.
F
o
c
u
s

o
Competen Job Skill Skills, ability and evidence of how partner should conduct the associated Job Skill. Partner Store Average What should the partner do to improve their
F cy Rating Manager performance?
o Rating
c
u Know the latest promotion and Knows the latest promotions and has knowledge of the ingredients. 3 3
s promotional drink and contributes to
the team achieving the targets 2.5
Works towards achieving targets for promotion when on POS or in conversations with 3 2
o customers when on other areas.
n
Maintain a clean and organised Keeps work area clean and tidy at all times 3 2
P workspace so that partners can locate
e resources and product as needed. Maintains a place for everything and everything in its place. 3 2 2.3
r
f Maintains a CAYGO attitude - Clean as you go. 3 3
o
r Follows the shift planner and makes Follows the play schedule of shift. 3 3
m sure to abide by Starbucks standards.
2.5
a Knows how to use the Brilliant basics board for focusing on priorities. 3 2
n
c Follows Starbucks Dress Code standard Wears clean and ironed uniform as per designated store/role. 3 2
e at all times. Have a clear and legible name badge at all times. 3 2 2.0
Follows hygeine standards for self. 3 2
Follows the POS Routine with accurate Follows the POS routine well when ringing orders. 3 3
ringing of products. Repeats customer orders to ensure accuracy. 3 3 2.7
Has line voids within company standards. 3 2
Complying with all company policies Ensure to be aware of all company policies and procedures  3 3
and procedures
Ensure to comply by company’s policies and procedures at all times  3 2
Know where can we find company policies and procedure for any reference   3 3
2.6
Keep a print out of most important and repeated policies and procedures  3 3
Be aware of any update on policies and procedures and follow accordingly.  3 2

Average Score 2.6

Partner Name and Signature: Store Manager Name and signature:
** Used for Barista's Performance Evaluations as well.

Follow Up Comments Date and Sign of Partner and Manager