S.M.A.R.T.

Service Material and Reference Tips

Product: LCD Date 5/6/2011

Models: 42SL417U, 46SL417U, 55SL417U, 55S41U

Doc Ref/File: SMART2011-LCD114 Rev.2

Purpose: The purpose of this document is to give the service provider

troubleshooting information designed to expedite the diagnosis and service
process to modular/sectional level for Toshiba products.
Always pay close attention to lead dress and shielding, such as conductive
tape, when servicing the Toshiba product. Make sure these items are in
their original position before returning the product to your customer.

[The information contained within the document will evolve over time so a version number has
been indicated in the document name. The servicer should always use the latest version
available.]

Table of Contents

Section I Chassis Layout and Plug Location

Chassis and Plug layout..................................2
Interconnect ...................................................3
Section II Modular Troubleshooting Flowcharts ***
Dead Set.........................................................4
Video Problems..............................................5
Backlight Troubleshooting .............................6
Audio Problems..............................................7
Section III Diagnostic Aids
Blink Codes..............................................8
Service Mode...........................................9
Firmware Upgrades......................................10

***Always check for firmware upgrades before troubleshooting unit.

Feedback: Please provide any comments or suggestions about this document

to VPTechnicalSupport@tais.toshiba.com. When commenting,
please provide the document and version number on all
correspondence.

© 2011 Toshiba America Information Systems Inc.

SMART2011-LCD114 Rev.2 Page 1 of 10
 42SL417U 

PJ90
PJ860
PJ91
Main
LED Supply CN91

CN90

CN31

CN162
J1
CN651

CN652
P801A Power

J2

CN740
Wifi PCB J102 J101

T-Con

SMART2011-LCD114 Rev.2 Page 2 of 10

 42SL417U

Power Supply
In/Out
PJ90
Power Supply 1. 12V>
Out 2. 12V>
PJ860 1. <2.9V Dim 3. 12V> Power Supply
4. 12V> In/Out
2. <5.2V BL On CN91
5. Gnd. 1. >3.1V AC Det.
3. Option
6. Gnd. PJ91 2. <3.07V Pwr. On
4. Gnd.
7. Gnd. 3. <3.1 TV On
5. Gnd.
8. Gnd. 4. >5V SB***
6. Gnd. CN90
9. 24V> 5. Gnd.
7. <24V
10. 24V> 6. >24V LNB
8. <24V
11. Gnd. 7. Gnd.
J1 9. <24V CN31
12. Gnd. 8. Gnd.
SPKRS 9. <5.2 BL On
10. <2.9 Dim
CN162
WIFI
LED ***Indicates
Standby voltage
Supply P801A Pin 1
AC In
Power CN651
LVDS Pins 1 to 4 - 12V
J2 T-Con Power

LED Supply CN650

Out LVDS
1. 78V WIFI
LED
2. 78V CN740
3. 3.2V LED 2
Supply
Front
Main
4. 3.2V Panel
5. 3.2V
6. Gnd.
7. Gnd. J102 J101
8. 3.2V
9. 3.2V
10. 3.2V LED 1
T-Con
11. 78V
12. 78V

SMART2011-LCD114 Rev.2 Page 3 of 10

 DEAD SET
Dead Set
(No Sound and
No Picture or No
power LED)

Is
5 VDC present
Yes at pin 4 of CN90 on the No
main module when
AC is
applied?

Does
a 3 volt on/off
signal appear at Suspect a problem with
Yes No the standby 5 volt supply
pin 2 of CN90 on the main
module when the on/off on the power supply
button is module.
pressed?

Does the
12 volt source
Yes appear at pins 1 No
through 4 of CN91 of
the main PCB when
the on/off button
is pressed? Does
a 3.1 volt AC
Suspect a Suspect a
No detect signal appear at Yes Suspect a problem
problem with the problem with
pin 1 of CN90 on the main with the
Main module. the power supply
module when the Main module.
module.
power switch is
pressed?

SMART2011-LCD114 Rev.2 Page 4 of 10

 NO VIDEO

Examples
No or distorted Replace
video the LCD display
panel. ***

YES

Is
Does the screen
NO the back light function YES discolored or does it NO
normally when the unit have streaks and dark
is turned on? areas on the
screen?

When
*** Warranty Authorization required the input button
Use backlight YES is pressed on the NO
troubleshooting
if display is replaced in warranty – receiver or remote, is
flowchart. Go to www7.toshiba.com for the on screen
instructions. display clear and
normal?
Replace
the Main Are the 12
Signal activity is viewed from the pin 11 of
Module. volt sources present
CN650 referencing cold ground. If no Scope YES NO
is available, in some cases, a small DC at pins 1 through 4 of
voltage change can be detected using a DVM CN91 on the main
at one of these pins while referencing cold module?
ground. To measure this, select an unused
input of the TV. After observing the voltage
Check for LVDS activity at one of the Suspect the
level, press the menu button. The voltage
LVDS outputs (Pin 11 of CN650) on the power supply
level should increase slightly indicating
main PCB. If it is present, suspect a module.
probable main board operation.
problem with the display panel. If it is
not present, replace the
main PCB.

SMART2011-LCD114 Rev.2 Page 5 of 10

 No backlight
operation.
BACKLIGHT
TROUBLESHOOTING

Does
the back light “on”
signal (5.2v) appear
NO YES
at pin 2 of PJ860 on the
Power PCB shortly after the
unit is
powered
on?

Does the Is 24
backlight “on” signal (5.2v) volts present
NO YES NO at pins 7 through 9 YES
appear at pin 9 of CN90 on
the Main PCB shortly after the of PJ860, on the
unit is powered on? power
PCB?

Suspect the Replace the

power supply LCD display
Suspect the module. panel.
main module.

*** Warranty Authorization required if display is

replaced in warranty – Go to www7.toshiba.com
for instructions.

SMART2011-LCD114 Rev.2 Page 6 of 10

NO AUDIO
No Audio

Using
the remote or
the manual keyboard,
NO access the menu to assure YES
the input selection is a known
good source.
Will this restore
audio?

Problem
NO Is audio missing YES solved.
on all sources?

Does
YES upgrading the NO Does
firmware restore the
audio? power supply
YES generate 24 VDC NO
at pin 6 of CN90 on the
main PCB when the
unit Is turned
on?
Replace the
Problem Replace the
power supply
solved. Main module
module.

SMART2011-LCD114 Rev.2 Page 7 of 10

  

SMART2011-LCD114 Rev.2 Page 8 of 10

 Entering the Service Mode
1. Press mute button twice on customer remote.

2. Press mute button again and hold it down.

MUTE 

3. While holding mute button down, press menu button on TV.

Service mode is for the purpose of adjusting electronic registers relating to

all operational aspects of audio and video in this product.
The small “S” in the upper right quadrant of the screen indicates that the
service mode has been entered.
In the upper left quadrant, the “Item” is the register to be adjusted. This
selection is made by pressing channel up or down on the customer remote.
Data is the register value. This adjustment is done by pressing volume Up
or Down on the customer remote. Value is displayed in a binary format.
To exit the service mode and record any changes made, simply turn the
unit off.

SMART2011-LCD114 Rev.2 Page 9 of 10

2011 Firmware Update for 42SL417U, 46SL417U, 52SL417U
The installation process is simple; however, please read all of the following instructions and notices prior to
installation. This software update is intended solely for use with the TOSHIBA Models indicated above.

Notice   (Read Prior to Beginning the Software Upgrade) 
The following events may interrupt the upgrade process and result in an inoperative unit.
1) DO NOT unplug the Power Cord during the software update procedure.
!  2) Avoid loss or interruption of power during the software update procedure.
3) DO NOT Press the power button on the unit during the software update procedure.
If you are experiencing problems or have further questions:
Customers should contact Toshiba Customer Service at 800-631-3811.
Toshiba Authorized Service Providers should contact Toshiba Technical Support Group.

Use the following procedure to update the Television software version: 
1) Place the TV receiver in the “On” position to verify operation. (any Channel or input is ok).

2) Turn the TV receiver off by removing AC power.

3) “Insert a USB Flash Drive with firmware” (previously copied onto the drive) into the uppermost
port on the side of the back marked USB 1 just above USB 2, Color Stream, and video inputs.

4) Reapply AC power. The unit will automatically begin the upgrade process.

5) DO NOT POWER OFF OR PRESS ANY KEY ON THE REMOTE CONTROL OR ON THE SET UNTIL AFTER
COMPLETION OF THE UPDATE!!! DO NOT REMOVE USB FLASH DRIVE UNTIL INSTRUCTED IN STEP 6!!!
                                                             
6) The firmware update is complete when the television powers on again. Now remove the USB drive.
Next, the initial setup process must be done again. This process is the same process used to program
and set up the unit when it is first put in service. (That is, language choice, time zone choice, input choice
and scan programming.)

7) Finally go to the system information screen to verify newly installed firmware version.

TOSHIBA AMERICA INFORMATION SYSTEMS INC.

1420-B Toshiba Dr.
Lebanon, TN 37087
www7.toshiba.com

© 2011 Toshiba America Information Systems Inc. Firmware Update 2011

 
 
SMART2011-LCD114 Rev.2 Page 10 of 10