2021 NZ GCC Awards Ceremony

Karen/Jeb Ladies and gentlemen, the Recognition and Award Presentation will be
commencing in a few minutes.

We will give you time to think of a short acceptance speech in case you will be
the lucky one who will get the award today.

Karen Welcome to the 2021 NZ GCC Awards Ceremony presented by Yours truly and
Jeb!
Jeb We recognize, celebrate and connect talented individual who have a capacity
for achievement and success who greatly contribute in an inspirational
manner.

Jeb As we begin our celebration, we would like to present the key highlights of
today’s event.

First Half of the Year AWARDS - will receive THB1500 Tesco Lotus GC +
laminated certificate

Top Performer - KPI Master

NPS Rising Star

Most Improved Representative

Our People Award

Karen MONTHLY AWARDS – will receive THB800 Tesco Lotus GC + laminated

certificate

Shining Star Award – will be awarded to 2 individuals

NPS Rising Star

Karen Theme for July Shining Star is Quality, representative who demonstrates an
outstanding quality through their work, provide support and contributing to
the team’s quality

Jeb Theme for August Shining Star is Integrity, an employee who is trust-worthy,
kind, and respectful. Outstandingly demonstrate high integrity and take
accountability on the tasks given.

Jeb Before we hand out our awards, let’s thank the awesome people who made
this event happen.
Today could not have been possible without all of you! Please give a big round
of applause for everyone who have given their time, effort, dedication, and so
much more to champion the game.

Karen Let’s hear a few words from Ching for the opening remarks!

Thank you Ching, one way to demonstrate our appreciation is through

recognition.
Karen First award is the Top Performer - KPI Master
 - Representative who consistently exceeds their KPI Target for the first
half of the year.

May we call on Ching to present the award

The Top Performer - KPI Master is presented to: Darwin and Earth (speech
from winner)

Jeb WINNERS Empowers and develops others in his/her unique way and is staying
on top of his/her game. Keep it up

Next, it is our pleasure to announce the

Next award, the NPS Rising Star

- Representative who received the most NPS promoter scores from our
customer.

Staying calm under pressure while soothing tensions helps businesses

maintain a strong reputation for caring and showing respect, even in the face
of criticism.

Salie

Earth will give the award + speech

Karen Everyone has something they can work on to improve their work performance.

Most Improved Representative

- TL’s nomination on representative who shows perseverance at work

by continuous learning which manifests by the improvement on their
performance.
Gold

Ching will give the award

Karen Some employees have the ability to touch nearly everyone's professional life
in a positive way.

Our People Award

- Peer nomination where all representatives can nominate someone

that embodies our company visions and gives people the confidence
to live life, anytime, anywhere.

This is presented to a representative who is always sharing positive vibes and

energy towards colleagues, Never reluctant to help others, Flexible and
embrace changes and Sharing best practices

Darwin

Earth will give the award + speech

Ching
300THB Starbucks Gift Card Birthdays prior September
 Agent DOB Amount
Thoy 8/02/1995 300
Ching 12/04/1995 300
Nishi 5/08/1993 300
Karen 13/01/1989 300
Joan 4/06/1986 300
Nomer 12/08/1991 300
Jovelo 10/05/1985 300
Jandi 6/01/2020 300
Paula 28/01/2020 300
Cynthia 12/03/1997 300
Roel 13/03/1991 300

Shining Star 1 and 2 - His/her unique efforts, performance or dynamics merit recognition
- Quality over quantity
- Willingness to learn and adapt to each task given

Karen and Cynthia

NPS Rising Star This person has gone above and beyond to assist the insured.
The ability to truly listen to customers is crucial to providing great service for a
number of reasons. Not only is it important to pay attention to individual
customers’ experiences, but it’s also important to be mindful and attentive to
the feedback that you receive at large.

Roel

Shining Star 1 and 2 Someone who acts with integrity, honour their commitments and persevere.
Who foster diversity and inclusiveness. Lastly, he/she acts transparently and
promote corporate social responsibility.

Jandi and Paula

NPS Rising Star - providing friendly and helpful customer service.

Employees who can handle any customer, even those with complaints, are
most valuable to the team. They serve as a goodwill ambassador for a
business, so showing them appreciation is essential.

Gold

Karen/Jeb
Thank you all for being a great audience today, bringing your Gracious
Professionalism to the event, and supporting your team mates! And thank you
to everyone for making this an excellent competition and celebration!