LIST OF LESSONS

Module 1: Gaining Experience

Module 2: Customer
Satisfaction
Module 3: Products and
Process
CONTENT
Module 4: Job Interviews and
Careers

Revision
ENGLISH FOR SPECIFIC PURPOSES 1
1 ABOUT BUSINESS
2 VOCABULARY
3 GRAMMAR DETAILS FOR
4 SPEAKING
5 WRITING
EACH UNIT
6 CASE STUDY
 Product and process
3.1 About business Supply chain management
BRAINSTORMING
D Read the text. With a partner, discuss what 'right' means in each sentence.
Every company tries to deliver:
• the right product
• in the right quantity and condition
• with the right documentation
• to the right place
• at the right time
• at the right price

The right' product is exactly the product that the customer need or wants and can't
buy from another manufacturer.
SUPPLY CHAIN SOFTWARE RESCUES TOY FACTORY
READING
3. Read the first two paragraphs of the article opposite and complete
the flow chart.
SUPPLY CHAIN SOFTWARE RESCUES TOY FACTORY
Jake Lasseter is the CEO and supply chain manager at Lasseter Ltd, a family business
that manufactures plastic toys. To make and deliver toys to children, Lasseter needs
the help of many different partners.
First of all, Jake buys pellets (small balls of plastic) from Polyplasto Inc., a multinational
that produces plastics from oil. Then he buys boxes and packaging for the toys from
Packobox Ltd. The plastic pellets and the packaging are delivered by Bigtruck Ltd, a
logistics provider.
In the factory, the pellets are used to make plastic parts for toys in special machines
that Jake buys from IPM (lnternat:onal Plastics Machines) pic. The toy parts are
assembled and packaged in Lasseter's factory. After that, Smalltruck Ltd (another
logistics company) ships them to toy shops. Finally, the toys are sold to customers and
given to children: the end users.
2. Read the rest of the article. Choose the best
summary.
a) Lasseter has no stock, no cash and no customers. The
solution is better software and planning.
b) Lasseter has no raw materials, too many customers and too
much cash. The solution is better communication and
automated systems.
c) Lasseter has no raw materials, too much packaging and no
cash. The solution is better communication and planning.
4. Read the text again and mark these
statements T (True) or F (False).
1 Lasseter’s customers are children.
2 It is Jake’s job to coordinate purchasing, production,
packaging shipping and cash flow.
3 With the recent delivery of new boxes, Lasseter can now
supply the toy shops which are out of stock.
4 Polyplasto can supply the plastic pellets immediately.
5 The bank manager is unhappy because Lasseter doesn't give
its customers credit.
6 Sharing information between partners in the supply chain
only helps the manufacturer
SUPPLY CHAIN SOFTWARE RESCUES TOY FACTORY
A supply chain needs careful management. When the factory needs more plastic, Jake calls Polyplasto to place an
order. Polyplasto prepares the pellets and Bigtruck delivers them. From time to time, Jake calls the toy shops. If they
need more toys, Jake asks Luke, who is head of packaging, to ship some more. Every Friday, Smalltruck delivers the
toys to the toy shops. Everything seems efficient, and everybody is happy. Or not…

In fact, Lasseter is in serious trouble because the supply chain is not efficient: information is not
communicated from one partner to another. It's Friday, and the toy shops are out of stock. When Jake calls packaging
to ask them to ship more toys, Luke is very unhappy. He has 400,000 boxes, just delivered by Bigtruck, but no storage
space. And there are no toys to put in all these boxes, Luke complains. Brendan, the production manager, can't make
any because there is no more plastic!
Jake calls Polyplasto. They have pellets in stock, but Bigtruck can't deliver them because all their trucks are busy. A
Smalltruck driver is waiting outside Lasseter's factory, but there are no toys ready for delivery. Finally, the bank
manager is on the phone: there's no cash to pay the salaries. This is because suppliers are paid on delivery, but
customers pay weeks or months later.

Fortunately, there's a happy ending when Jake installs new Supply Chain Management (SCM) software. Using
automated systems, all the key business processes are integrated into a single system. Now Jake can plan all
Lasseter's needs for materials, services, storage space, labour, credit and cash. Soon everything is more efficient. And
everyone - suppliers, manufacturer, customers and bank manager - is happy again.
 Product and process
3.2 Vocabulary-Supply chain and product life cycle
1. BRAINSTORMING
1. With a partner, read the situation and brainstorm your ideas. Imagine you buy a box of golf balls in a sports
shop. Before you open the box, a lot of different people handle the balls, the box and the materials used to
make them. Who are they?
2. Match the partners 1-6 with their role in the supply chain a-f.

1. A buyer
2. A supplier
3. A manufacturer |
4. A forwarder
5. A retailer
6. A customer
a. sells raw materials, parts or packaging to the manufacturer,
b. makes products in a factory.
c. delivers materials or products to the manufacturer or to the customer,
d. buys and uses the product.
e. purchases raw materials or parts needed to make the product,
f. sells products to customers in a shop or a store.
3. Reading and vocabulary
B Read the text. Number the production steps in the correct order.
□ assembly □ packaging □ purchasing □ shipment □ testing
4. Match the words in bold in the article with the definitions below.

1 a large building where goods are prepared for delivery

2 work done by people
3 sends products to customers
4 kept ready to be used
5 buy from another business
6 materials in reserve
7 examined to make sure everything is correct
8 put different parts together
9 not have enough
10 put in boxes
LISTENING
5. 1:41 Listen to a lecture about product life cycle. Number the stages in the correct
order.
□ design □ distribution □ extraction □ manufacture
□ processing □ recycling □ repair □ use

6. 1:41 Complete the descriptions of the product life cycle stages. Then listen again and
check
1. Raw materials like iron ore, trees or oil are…………
2. Raw materials are ………… to make materials like steel, wood or plastic.
3. The product is ………… to be easy to produce and use.
4. The product is ………… in large quantities to reduce costs.
5. The product is ………… to customers by ship, train, truck or plane.
6. The product is ………… by consumers.
7. If it breaks, the product is …………. by the manufacturer.
8. The product is …………. at the end of its useful life.
LISTENING
7. 1:42-1:47 Listen to six people talking about their work. Which stage in the
product life cycle is each speaker talking about?

1………..2 ……….. 3 ………..4 ………..5 ………..6 ………..

1.42 1.43 1.44 1.45 1.46 1.47

8. Work with a partner to complete your crossword. Take turns to give definitions for the
words you have. Don't say the word itself. Write the missing words. Student A: use the
crossword below. Student B: use the crossword on page 122.
B: What's 1 across?
A: A person or a company that sells materials, parts or packaging to a manufacturer.

GLOSSARY
ground
handle
iron
oil
ore
site
slave
steel
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