LIST OF

LESSONS
Module 1: Gaining Experience
Module 2: Customer
Satisfaction
Module 3: Products and
Process
CONTEN
Module 4: Job T
Interviews and
Careers
Revision
ENGLISH FOR SPECIFIC PURPOSES
1
1 ABOUT
2 VOCABULAR
BUSINESS
Y DETAILS
3 GRAMMAR
4 SPEAKING
EACH
FOR
5 WRITING UNIT
6 CASE STUDY
 Product and
3.1 About process
business Supply chain
management
BRAINSTORMING
D Read the text. With a partner, discuss what 'right' means in each
sentence. Every company tries to deliver:
• the right product
• in the right quantity and condition
• with the right documentation
• to the right place
• at the right time
• at the right price

The right' product is exactly the product that the customer need or wants and
can't buy from another manufacturer.
SUPPLY CHAIN SOFTWARE RESCUES TOY
FACTORY
READING
3. Read the first two paragraphs of the article opposite and
complete the flow chart.
SUPPLY CHAIN SOFTWARE RESCUES TOY
Jake Lasseter is the CEO and supply chain manager at Lasseter Ltd, a family business
FACTORY
that manufactures plastic toys. To make and deliver toys to children, Lasseter needs
the help of many different partners.
First of all, Jake buys pellets (small balls of plastic) from Polyplasto Inc., a
multinational that produces plastics from oil. Then he buys boxes and packaging for
the toys from Packobox Ltd. The plastic pellets and the packaging are delivered by
Bigtruck Ltd, a logistics provider.
In the factory, the pellets are used to make plastic parts for toys in special machines
that Jake buys from IPM (lnternat:onal Plastics Machines) pic. The toy parts are
assembled and packaged in Lasseter's factory. After that, Smalltruck Ltd (another
logistics company) ships them to toy shops. Finally, the toys are sold to customers
and given to children: the end users.
2. Read the rest of the article. Choose the
best summary.
a)Lasseter has no stock, no cash and no customers. The
solution is better software and planning.
b)Lasseter has no raw materials, too many customers and too
much cash. The solution is better communication and
automated systems.
c) Lasseter has no raw materials, too much packaging and no
cash. The solution is better communication and planning.
4. Read the text again and mark
these statements T (True) or F (False).
1 Lasseter’s customers are children.
2It is Jake’s job to coordinate purchasing,
production, packaging shipping and cash flow.
3With the recent delivery of new boxes, Lasseter can now
supply the toy shops which are out of stock.
4 Polyplasto can supply the plastic pellets immediately.
5The bank manager is unhappy because Lasseter doesn't give
its customers credit.
6Sharing information between partners in the supply chain
only helps the manufacturer
SUPPLY CHAIN SOFTWARE RESCUES TOY FACTORY
A supply chain needs careful management. When the factory needs more plastic, Jake calls Polyplasto to place an
order. Polyplasto prepares the pellets and Bigtruck delivers them. From time to time, Jake calls the toy shops. If
they need more toys, Jake asks Luke, who is head of packaging, to ship some more. Every Friday, Smalltruck
delivers the toys to the toy shops. Everything seems efficient, and everybody is happy. Or not…

In fact, Lasseter is in serious trouble because the supply chain is not efficient: information is not
communicated from one partner to another. It's Friday, and the toy shops are out of stock. When Jake calls
packaging to ask them to ship more toys, Luke is very unhappy. He has 400,000 boxes, just delivered by
Bigtruck, but no storage space. And there are no toys to put in all these boxes, Luke complains. Brendan, the
production manager, can't make any because there is no more plastic!
Jake calls Polyplasto. They have pellets in stock, but Bigtruck can't deliver them because all their trucks are busy.
A
Smalltruck driver is waiting outside Lasseter's factory, but there are no toys ready for delivery. Finally, the bank
manager is on the phone: there's no cash to pay the salaries. This is because suppliers are paid on delivery, but
customers pay weeks or months later.

Fortunately, there's a happy ending when Jake installs new Supply Chain Management (SCM) software. Using
automated systems, all the key business processes are integrated into a single system. Now Jake can plan all
Lasseter's needs for materials, services, storage space, labour, credit and cash. Soon everything is more efficient.
And everyone - suppliers, manufacturer, customers and bank manager - is happy again.
 Product and
3.2 Vocabulary-Supply
process chain and product life
cycle
1.
1. With a partner, read the situation and brainstorm your ideas. Imagine you buy a box of golf balls in a
BRAINSTORMING
sports shop. Before you open the box, a lot of different people handle the balls, the box and the materials
used to make them. Who are they?
2. Match the partners 1-6 with their role in the supply chain
a-f.
1. A buyer e
2. A supplier c
3. A manufacturer |b
4. A forwarder
5. A retailer f
6. A customer d
a. sells raw materials, parts or packaging to the manufacturer,
b. makes products in a factory.
c. delivers materials or products to the manufacturer or to the customer,
d. buys and uses the product.
e. purchases raw materials or parts needed to make the product,
f. sells products to customers in a shop or a store.
3. Reading and vocabulary
B Read the text. Number the production steps in the correct
order.
2□ assembly □4 packaging 1□ purchasing □ 5shipment □3
4.Match the words in bold in the article with the definitions
below.

1 a large building where goods are prepared for delivery

Warehouse
2 work done by people Labour
3 sends products to customers ships
4 kept ready to be used Stảted
5 buy from another business Purchase
6 materials in reserve Stock
7 examined to make sure everything is correct Checked
8 put different parts together Assemble
9 not have enough Run out of
10 put in boxes Packaged
LISTENIN
G. 1:41 Listen to a lecture about product life cycle. Number the stages in the
5
correct order.
□ 3design □ 5distribution □1 extraction □4 manufacture
□2 processing □ 8recycling □7 repair □6 use

6. 1:41 Complete the descriptions of the product life cycle stages. Then listen again
and check
1. Raw materials like iron ore, trees or oil are…………
2. Raw materials are ………… to make materials like steel, wood or plastic.
3. The product is ………… to be easy to produce and use.
4. The product is ………… in large quantities to reduce costs.
5. The product is ………… to customers by ship, train, truck or plane.
6. The product is ………… by consumers.
7. If it breaks, the product is …………. by the manufacturer.
8. The product is …………. at the end of its useful life.
LISTENIN
7
G. 1:42-1:47 Listen to six people talking about their work. Which stage in
the product life cycle is each speaker talking about?

1…recycling……..2 distribution……….. 3 design………..4

extraction………..5 mamufacture………..6 repair………..

1.4 1.4 1.4 1.4 1.4 1.4

2 3 4 5 6 7
8. Work with a partner to complete your crossword. Take turns to give definitions for the
words you have. Don't say the word itself. Write the missing words. Student A: use the
crossword below. Student B: use the crossword on page 122.
B: What's 1 across?
A: A person or a company that sells materials, parts or packaging to a
manufacturer.

GLOSSARY
groun
d
handle
iron
oil
ore
site
slav
 Class
Material

Syllabu Textboo Penc Lapto

s k il p
OUTPU
T
Thank you for
your attention