CSS Cov 2019

No.
Office Service/Division Specific Service/s or Product/s Availed Date when service or product was Date when service or Client's Name
applied for product was actually Last
released
1 DENR RXII- Utilization Unit Certificate Of Verification (Cutting and Transporting of Planted and January 07, 2019 January 08, 2019 Patricio
CENRO- General Non Premium Trees within Private Land)
Santos City
2 DENR RXII- Utilization Unit Certificate Of Verification (Cutting and Transporting of Planted and February 15, 2019 February 19, 2019 Aballe
Santos City
3 DENR RXII- Utilization Unit Certificate Of Verification (Cutting and Transporting of Planted and March 04, 2019 March 06, 2019 Gawan
Santos City
4 DENR RXII- Utilization Unit Certificate Of Verification (Cutting and Transporting of Planted and March 15, 2019 March 19, 2019 Patricio
Santos City
5 DENR RXII- Utilization Unit Certificate Of Verification (Cutting and Transporting of Planted and April 15, 2019 April 17, 2019 Sila
Santos City
6 DENR RXII- Utilization Unit Certificate Of Verification (Cutting and Transporting of Planted and April 30, 2019 May 02, 2019 Langgong
Santos City
7 DENR RXII- Utilization Unit Certificate Of Verification (Cutting and Transporting of Planted and April 30, 2019 May 02, 2019 Rivera
Santos City
8 DENR RXII- Utilization Unit Certificate Of Verification (Cutting and Transporting of Planted and May 06, 2019 May 08, 2019 Patricio
Santos City
9 DENR RXII- Utilization Unit Certificate Of Verification (Cutting and Transporting of Planted and May 21, 2019 May 22, 2019 Garcia
Santos City
10 DENR RXII- Utilization Unit Certificate Of Verification (Cutting and Transporting of Planted and May 22, 2019 May 23, 2019 Patricio
Santos City
11 DENR RXII- Utilization Unit Certificate Of Verification (Cutting and Transporting of Planted and May 22, 2019 May 23, 2019 Palencia
Santos City
12 DENR RXII- Utilization Unit Certificate Of Verification (Cutting and Transporting of Planted and June 17, 2019 June 18, 2019 Sim
Santos City
13 DENR RXII- Utilization Unit Certificate Of Verification (Cutting and Transporting of Planted and June 17, 2019 June 18, 2019 Rivera
Santos City
14 DENR RXII- Utilization Unit Chainsaw Registration January 23, 2019 January 25, 2019 Jimena
CENRO- General
Santos City
15 DENR RXII- Utilization Unit Chainsaw Registration January 25, 2019 January 28, 2019 Bagan
CENRO- General
Santos City
16 DENR RXII- Utilization Unit Chainsaw Registration January 28, 2019 January 29, 2019 Ebarbia
CENRO- General
Santos City
17 DENR RXII- Utilization Unit Chainsaw Registration January 28, 2019 January 29, 2019 Ebarbia
CENRO- General
Santos City
18 DENR RXII- Utilization Unit Chainsaw Registration February 06, 2019 February 06, 2019 Kay
CENRO- General
Santos City
19 DENR RXII- Utilization Unit Chainsaw Registration February 06, 2019 February 06, 2019 Kay
CENRO- General
Santos City
20 DENR RXII- Utilization Unit Chainsaw Registration February 11, 2019 February 12, 2019 Gonzales
CENRO- General
Santos City
21 DENR RXII- Utilization Unit Chainsaw Registration February 11, 2019 February 12, 2019 Gonzales
CENRO- General
Santos City
22 DENR RXII- Utilization Unit Chainsaw Registration February 18, 2019 February 18, 2019 Sobrejuanite
CENRO- General
Santos City
23 DENR RXII- Utilization Unit Chainsaw Registration February 18, 2019 February 18, 2019 Marquez
CENRO- General
Santos City
24 DENR RXII- Utilization Unit Chainsaw Registration March 15, 2019 March 18, 2019 Rodemio
CENRO- General
Santos City
25 DENR RXII- Utilization Unit Chainsaw Registration March 25, 2019 March 25, 2019 Mondoñedo
CENRO- General
Santos City
26 DENR RXII- Utilization Unit Chainsaw Registration March 26, 2019 March 27, 2019 Parrocha
CENRO- General
Santos City
27 DENR RXII- Utilization Unit Chainsaw Registration March 27, 2019 March 28, 2019 Gunay
CENRO- General
Santos City
28 DENR RXII- Utilization Unit Chainsaw Registration April 26, 2019 April 29, 2019 Juliano
CENRO- General
Santos City
29 DENR RXII- Utilization Unit Chainsaw Registration April 30, 2019 May 02, 2019 Guevarra
CENRO- General
Santos City
30 DENR RXII- Utilization Unit Chainsaw Registration May 21, 2019 May 23, 2019 Magdolot
CENRO- General
Santos City
31 DENR RXII- Utilization Unit Chainsaw Registration May 31, 2019 June 03, 2019 Arindaeng
CENRO- General
Santos City
32 DENR RXII- Utilization Unit Chainsaw Registration June 17, 2019 June 18, 2019 Taburnal
CENRO- General
Santos City
33 DENR RXII- Utilization Unit Chainsaw Registration

CENRO- General
Santos City

CENRO- General
Santos City

CENRO- General
Santos City

CENRO- General
Santos City

CENRO- General
Santos City

CENRO- General
Santos City
t's Name Client's Contact Client's Address Type of Client
First MI No. House No., Street Name Sitio/Barangay City/Municipality Region
Andrew, Jr. N/A Cahilsot Calumpang General Santos City Region 12 Individual Beneficiary
Robert N/A Leon Llido Lagao General Santos City Region 12 Individual Beneficiary
Donisa N/A Purok Malipayon Sinawal General Santos City Region 12 Individual Beneficiary
Ofing N/A Tubeng Tupi Polomolok Region 12 Individual Beneficiary
Felimon N/A Lamdalag Lake Sebu Region 12 Individual Beneficiary
Rodrigo N/A Maligo Polomolok Region 12 Individual Beneficiary

Arnold N/A Kablon Tupi Region 12 Individual Beneficiary
Bernie N/A Pagalungan Polomolok Region 12 Individual Beneficiary
Rodel N/A Cebuano Tupi Region 12 Individual Beneficiary
Rodrigo N/A Maligo Polomolok Region 12 Individual Beneficiary
Jerome N/A Baluan General Santos City Region 12 Individual Beneficiary
Aurelio N/A Ligaya General Santos City Region 12 Individual Beneficiary

Joseph N/A Mabuhay General Santos City Region 12 Individual Beneficiary
Joseph N/A Mabuhay General Santos City Region 12 Individual Beneficiary
Oscar M. N/A Fatima General Santos City Region 12 Individual Beneficiary
Oscar M. N/A Fatima General Santos City Region 12 Individual Beneficiary
Alma H N/A Apitong St. Lagao General Santos City Region 12 Individual Beneficiary
Alma H N/A Apitong St. Lagao General Santos City Region 12 Individual Beneficiary
Maximo E N/A Mabuhay Poblacion Tampakan Region 12 Individual Beneficiary
Rodrigo N/A Mabini Kipalbig Tampakan Region 12 Individual Beneficiary

Ellen D N/A Bagtindon Magsaysay Polomolok Region 12 Individual Beneficiary
Ernani M N/A Purok 13B Katnagawan General Santos City Region 12 Individual Beneficiary
Alfredo N/A Purok 4 Maltana Tampakan Region 12 Individual Beneficiary
Ramonito N/A Maligaya Lambayong Tampakan Region 12 Individual Beneficiary
Raniel N/A San Miguel Calumpang General Santos City Region 12 Individual Beneficiary
Raymund N/A Purok 16 Fatima General Santos CIty Region 12 Individual Beneficiary
Martiniano N/A Cannery Housing Cannery Polomolok Region 12 Individual Beneficiary
Nelson N/A Matatag Poblacion Polomolok Region 12 Individual Beneficiary

Remuel N/A Purok 7 Acmonan Tupi Region 12 Individual Beneficiary
If representative, Name of Benficiary/Organization/Company
AB Patricio Environment and Natural Resources Consultancy
N/A
N/A
N/A
NA
Mercedes Gumajob
N/A
N/A
N/A
Emeliana Cabizares
Mercedes Gumajob
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Mahintana Foundation, Inc
N/A
N/A
Instructions for filling up cells:
General Instructions:
1. In establishing the sampling size and sampling frame for the the 2018 DENR Customer Satisfaction Survey (CSS), the CSS
team requires the complete list of clients who availed complete services from January 1, 2018 to December 31, 2018 on
the core and support processes dentified below.
2. The 2018 DENR CSS will be conducted by DENR from the period June-July 2019. It is of utmost importance that you
provide the full name of the client and his/her contact details (contact number and address).
3. Transactions involving Core Processes should be encoded in the Core Process Sheet, while transactions involving
Support Processes should be encoded in the Support Process Sheet.
Core Process
Agricultural Free Patent All clients who received Agricultural Free Patent from DENR
offices from January 1, 2018 to December 31, 2018
Survey Authority All clients who received Survey Authority from DENR offices
from January 1, 2018 to December 31, 2018
Certificate Of Tree Plantation Ownership All clients who received CTPO from DENR offices from
January 1, 2018 to December 31, 2018
Certificate of Verification (Cutting/ Transport Non- All clients who received Certificate of Verification (Cutting/
Wood Forest Products within Private Land e.g. Transport Non-Wood Forest Products within Private Land
bamboo, vines, nipa, etc.) e.g. bamboo, vines, nipa, etc.) (CoV NTFP) from DENR
Certificate Of Verification (Cutting and All clients who received Certificate Of Verification (Cutting
Transporting of Planted and Non Premium Trees and Transporting of Planted and Non Premium Trees within
within Private Land) Private Land) (CoV Timber) from DENR offices from January
1, 2018 to December 31, 2018
Chainsaw Registration All clients who received Chainsaw Registration from DENR
CITES Permit Applications For The Import Of All clients who received CITES Import from DENR offices
Wildlife, Inc. By-Products and Derivatives from January 1, 2018 to December 31, 2018
CITES Permit Applications for the Export/Re- All clients who received CITES Import from DENR offices
Export of Wildlife, Including by-Products and from January 1, 2018 to December 31, 2018
Derivatives
Residential Free Patent All clients who received RFP from DENR offices from
Tree Cutting Permit All clients who received TCP from DENR offices from
Support Services
Certification of No Records/Appeal/Motion for All clients who received Certification of No
Reconsideration, etc. Records/Appeal/Motion for Reconsideration from DENR
offices in 2018
Document Authentication All clients who received Authenticated Documents from
DENR offices in 2018
Procurement of Good and Services, and All clients who were awarded a contract with DENR offices in
Infrastructure Facilities 2018 (BAC)
Payment Received All external clients who received Payment from DENR offices
in 2018 (BAC and non-BAC)
DESCRIPTION OF FIELDS
Office Name of the office who provided the service to the client
Service/Division Name of the Service/Division who provided the service to

the client
Specific Service/s or Product/s Availed Name of service/product availed by the client; select from
the drop down list the type of service/product the client
availed
Date when service or product was applied for Date when the client applied for selected service/product,
use the format MM/DD/YYYY
Date when service or product was actually Date when the service/product was release or rendered to
released the client, use the format MM/DD/YYYY
Client's Name Name of the client who availed selected service/product,
this may be the actual recipient of the service or his/her
representative
Client's Contact No. Contact number of client who availed selected

service/product
Client's Address Address of the client who availed selected service/product
Type of Client can be: (1) Individual Beneficiary, (2) Representative of

Individual, or (3) Representative of Organization, select from
the drop down list if the client was a beneficiary or a
representative
If representative, Name of Name of the actual beneficiary/organization/company that

Benficiary/Organization/Company the client is representing (name on the
permit/patent/voucher/etc.)
No. Office Service/Division Specific Service/s or Product/s Availed
1 DENR RXII- Agricultural Free Patent

CENRO- General
Santos City
2 Agricultural Free Patent

Date when service or product was Date when service or Client's Name
applied for product was actually Last First MI
released
Client's Contact Client's Address
No. House No., Street Name Sitio/Barangay City/Municipality
Type of Client
Region
Individual Beneficiary
If representative, Name of Benficiary/Organization/Company
No. Office Service/Division
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
Specific Service/s or Product/s Availed Date when service or product was
applied for
Certification of No Records/Appeal/Motion for Reconsideration, etc.

Date when service or Client's Name Client's Contact
product was actually Last First MI No.
released
Client's Address
House No., Street Name Sitio/Barangay City/Municipality Region
Type of Client If representative, Name of Benficiary/Organization/Company

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33 DENR RXII- Utilization Unit Chainsaw Registration

34 DENR RXII- Utilization Unit Chainsaw Registration

35 DENR RXII- Utilization Unit Chainsaw Registration

36 DENR RXII- Utilization Unit Chainsaw Registration

37 DENR RXII- Utilization Unit Chainsaw Registration

38 DENR RXII- Utilization Unit Chainsaw Registration

Ofing N/A Tubeng Tupi Polomolok Region 12 Individual Beneficiary

Felimon N/A Lamdalag Lake Sebu Region 12 Individual Beneficiary

Rodrigo N/A Maligo Polomolok Region 12 Individual Beneficiary

Arnold N/A Kablon Tupi Region 12 Individual Beneficiary

Bernie N/A Pagalungan Polomolok Region 12 Individual Beneficiary

Rodel N/A Cebuano Tupi Region 12 Individual Beneficiary

Rodrigo N/A Maligo Polomolok Region 12 Individual Beneficiary

Jerome N/A Baluan General Santos City Region 12 Individual Beneficiary

Aurelio N/A Ligaya General Santos City Region 12 Individual Beneficiary

Joseph N/A Mabuhay General Santos City Region 12 Individual Beneficiary

Oscar M. N/A Fatima General Santos City Region 12 Individual Beneficiary

Oscar M. N/A Fatima General Santos City Region 12 Individual Beneficiary

Maximo E N/A Mabuhay Poblacion Tampakan Region 12 Individual Beneficiary

Rodrigo N/A Mabini Kipalbig Tampakan Region 12 Individual Beneficiary

Alfredo N/A Purok 4 Maltana Tampakan Region 12 Individual Beneficiary

Ramonito N/A Maligaya Lambayong Tampakan Region 12 Individual Beneficiary

Martiniano N/A Cannery Housing Cannery Polomolok Region 12 Individual Beneficiary

Nelson N/A Matatag Poblacion Polomolok Region 12 Individual Beneficiary

AB Patricio Environment and Natural Resources Consultancy

AB Patricio Environment and Natural Resources Consultancy

Mahintana Foundation, Inc

Service/Division Name of the Service/Division who provided the service to

Client's Contact No. Contact number of client who availed selected

Type of Client can be: (1) Individual Beneficiary, (2) Representative of

If representative, Name of Name of the actual beneficiary/organization/company that

1 DENR RXII- Agricultural Free Patent

2 Agricultural Free Patent

Certification of No Records/Appeal/Motion for Reconsideration, etc.

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