Sem 2 - Business Communication II Assignment 2 Before Submission

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21-Assignment2
Test Information
Description
Instructions Center for Continuing Education - UPES

Business Communication Il
Assignment 2
Total Questions: 56
Total Marks: 100
Assignment Information :
The examination will consist of only Objective type (multiple choice) questions requiring
candidates to Mouse-click their correct choice of alternatives against the related question
number. The questions would carry 1 to 5 marks each depending on the difficulty level of the
question as indicated in the table below:
Difficulty Level of Questions:
1 Mark - Direct, Memory based

2 Marks - Memory & Conceptual
3 Marks - Conceptual & Analytical
4 Marks - Analytical based on understanding of concepts
5 Marks - Application based on understanding of concepts
e The question paper will be for 100 marks and considering marks allotted to each
question, the total number of questions would be around 56.
e There will not be negative marking for wrong answers.
e In case candidate does not want to attempt the question he | she should not mouse-
click any option.
e The students are allowed to save the responses and come back later to resume,
complete and "Save and Submit" the assignment. However, if the Due Date has
expired, then the assignment will not be accessible and will be marked as zero. In
such cases, the student can re-attempt the assignment allocated after enrolling in the
subsequent Semester.
e Once submitted, that answer sheet cannot be retreieved for any editing. The student
has to initiate a new attempt (if allowed), if he has submitted the assignment by
mistake.
e The students are normally allowed 3 chances to attempt and submit the assignment.
The number of attempts availed is displayed under the "Test Information".
e The Highest Grade of the 3 attempts shall be considered for grading.
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Question Completion Status:
Multiple This Test allows 3 attempts. This is attempt number 1.

Attempts
Force This Test can be saved and resumed later.
Completion
Your answers are saved automatically.
QUESTION 1
Select the most appropriate option.

E-mail has: A) caused less confusion because there are no nonverbals B)
reduced speed of access C) increased accuracy in communication D) reduced
the number of hours worked E) increased the number of hours worked
© 1. Option A is correct
© 2. Option B is correct
@ 3. Option C is correct
© 4. Option D is correct
© 5. Option E is correct
QUESTION 2 2 points Saved

Paraphrasing can help you to understand why-or the reasons
behind- people's statements. A) feeling B) content C) behavior D) intent
© 3. Option C is correct
@ 4. Option D is correct
QUESTION 3 2 points

The statement, "She stuck to him like glue." is an example of which figure of
speech? A) maxim B) personification C) simile D) ideograph
O 4. Option D is correct
QUESTION 4 2 points

A business plan is a type o a. yardstick report. b. proposal. c.
justification/recommendation report. d. compliance report.
@ 2. Option B is correct
QUESTION 5

A limitation of informal communication is that it is: A) unwarranted B) false C)
inadequate D) personal

Electronic meetings, when compared to face-to-face meetings, do not meet the
need for: A) individuality B) self-esteem C) growth D) affiliation E) self-
actualization
© 3. Option Cis correct
QUESTION 7 2 points

When receivers are initially neutral about an offering, a highly credible source is
thought to be: A) Very important B) Not very important C) So So d) Not specific
O 3. Option C is correct
QUESTION 8 2 points

Sally sells sea-shells by the sea-shore exemplifies what figure of speech? A)
alliteration B) connotation C) parallel construction D) antithesis
@ 1. Option A is correct
O 4. Option D is correct
QUESTION 9 2 points

Not mentioning price in a sales message until after building interest in the
product is an example of a. motivating action. b. reducing resistance. c. using an
emotional appeal. d. using a rational appeal
O 3. Option C is correct
@) A_Ontian Die earract
QUESTION 10

According to Psychologists, 50 percent of an interview's decision is made within
how many seconds? a. First 30 seconds b. 60 to 90 seconds c. 30 to 60 seconds
d. 40 to 50 seconds
QUESTION 11 2 points
For most documents created on a computer, it’s best to proofread a
copy.
@ 1.Printed
© 2. Edited
© 3.Unedited
O 4.Non printed

Feedback can come in the form of A) verbal and nonverbal listener responses.
B) Nonverbal communication only. C) Verbal communication only. D)
Environmental noise.

The indirect pattern for persuasive messages is effective only when supported by
a. logical fallacies. b. indirect benefits. c. direct benefits. d. accurate, honest
evidence

Avoid such as grateful thanks and first and foremost.
© 1. Sufficiency
© 2. Redundancies
O 3.Proficiencies
@ 4. None of these
QUESTION 15

The process of using symbols to influence or persuade others is A) encoding B)
content C) rhetoric D) language

consist of three or more individuals who gather to
pool information and exchange ideas.
© 1. Resolutions
© 2. Meetings
@ 3. Conferences
O 4. None of these

When individuals communicate both as sources and receivers of communication
messages at the same time, they are involved in a(n) A) decoding process. B)
interaction. C) dyadic process. D) transaction. E) encoding process.

The sentence, "Did you get my message?" best describes which of the following
models of communication? A) Communication as action: message transfer B)
Communication as interaction: Message exchange C) Communication as
transaction: message creation D) Communication as simultaneous transaction
ao wack
QUESTION 19 4 points 3a

Christina Cavanagh of the University of Western Ontario offered the following
advice for sending e-mail: A) send messages spontaneously B) sleep on angry
e-mail before sending them C) use acronyms to save time D) include emotion
icons E) frequently copy others
QUESTION 20

A listener analyzes the merits of a message and draws conclusions at the a.
evaluation stage of the listening process. b. perception stage of the listening
process. c. interpretation stage of the listening process. d. action stage of the
listening process.
@ 1. Option A is correct
© 3. Option Cis correct

What are some of the dangers of global communication? a. False rumors can
negatively impact company stocks. b. Increased connectivity and engagement
among people from different cultures can fuel rifts instead of rational discussions.
c. Media organizations could become subject to greater government regulation.
d. All of the above.
© 1. Option a.is correct
© 2. Option b. is correct
© 3. Option c. is correct
@ 4. Option d. is correct

What should be avoided when engaging in business correspondence? SET A (1)
Choppy sentences (2) Passive sentences (3) Bias-free language (4) Cliches SET
B AAIl, except (1) B All, except (2) C All, except (3) D All, except (4)
© 1. Option a. is correct
@ 3. Option c. is correct
© 4. Option d. is correct

Which is the best way to rehearse a speech? A) alone, in a room in which you
are most comfortable B) in your head rather than aloud, to maximize your
spontaneity when you give the speech C) aloud, but seated and with your eyes
closed so as to reduce anxiety D) aloud, standing just as you will when you
deliver the speech to your audience
© 1. Option a.is correct
O 3. Option c. is correct
@ 4. Option d. is correct

One example of the differences between men and women in the ways they listen
is that A) women tend to give more feedback; men listen more quietly. B) women
tend to ask questions that are more argumentative. C) men are more interested
in being liked; women seek D) men listen more to women than women listen to
men.
@ 1. Option a. is correct
O 3. Option c. is correct
© 4. Option d. is correct
Emotional conflict aimed at a person rather than an issue is called
conflict:
@ 1.affective
© 2. emotional
O 3. cognitive
© 4. personal
© 5. personality
9.
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=
y
The purpose of a “no” response letter is to leave the reader with:
@ 1. minimum disappointment
© 2. unpleasant feelings
© 3.no future hope
© 4. reasons for the rejection of the request

Which one of the following statements is incorrect?
@ 1. The statutory minimum age of a director is 18
© 2. There is no statutory maximum age for directors
© 3.A company can be a director of another company
© 4. There are no legal qualifications necessary for being a director

Negotiation that seeks to divide up a fixed amount of resources; a win-lose
situation is called bargaining:
© 1.win-lose
© 2. integrative
O 3.negotiated
@ 4. distributive
O 5.collective
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The organisation’s communication policy should provide for a -
traffic in communication, both upwards and downwards.
© 1. One way
© 2. Three way
@ 3. two-way
O 4.No way
QUESTION 30

When you locate a paragraph that does more than one thing, consider splitting it
into paragraphs.
O 1.One
@ 2. Two
O 3. Three
O 4. Four
State whether the given statement is true or false.

Ethical communicators are careful to label facts and opinions.
@ 1. true
© 2. false

Conflict exists only if:
© 1. group members are diverse.
© 2. there are differences of opinion.
© 3. group members are homogeneous
@ 4. it is perceived by the parties involved.
© 5. there is disagreement with established company policy.

What step of the problem-solving process involves examining the symptoms and
the causes of the issue your small group is tackling?
© 1.setting criteria to judge the merits of suggested solutions
© 2. proposing solutions
@ 3. analyzing the problem
© 4. defining the problem

The listening process begins when you hear sounds and process them at the
stage.
lay A 1 4

oT VaTrer
© 4. Misconception

In order to have better communication, some organizations hold
conferences on a particular subject at locations away from their workplace just to
avoid work interference.
O 1.Team
@ 2. Management
© 3.Group
O 4. Committee

The goals of every student in communication are to be able to write
unified and coherent essays, to have knowledge of the vocabulary and
conventions of the field, and a mastery of written English.
© 1, Oral
© 2. Verbal
@ 3.Written
O 4. None of these
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~
4
Which of the following is correct about full block-style business letters? A) all
parts start at the left margin B) paragraph indentations C) return address
appears on the right half of the page D) signature appears on the right half of the
page
@ 1. Option Ais correct
O 5. Option E is correct
QUESTION 38
Fit the best option

The pitch and the tone of the speaker must be loud and clear
so that the second party hears it correctly and responds the way the sender
actually wants.
QUESTION 39

In the sentence of any body paragraph of a business letter, try to
locate a word or phrase that indicates the topic of that paragraph.
© 1. Fourth
© 2. Third

A process that begins when one party perceives that another party has
negatively affected, or is about to negatively affect something that the first party
cares about, is called:
© 1. controversy
@ 2. conflict
O 3. power struggle
© 4. miscommunication

Which of the following projective techniques would work best when dealing with
socially or personally sensitive issues?
© 1. Transposed vocabulary
© 2. Personification
© 3.Role playing
@ 4. Transference

For the flow of information and for a manager to handle his employees, it is
important for an effectual communication channel to be in place.
@ 1. TRUE
O 2. false

Under what heading would we discuss the use of such titles as ‘Mr’ and ‘Mrs’? a.
Spelling b. Pronunciation c. Terms of address d. Graffiti e. Slang

Which type of virtual meeting has over half a million sites worldwide?
© 1. Teleconferences
© 2. Online or chat rooms
@ 3.Videoconferences
O 4. Email
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Non-verbal behaviors that are direct replacements for words:
© 1. Symbols
@ 2.Emblems
O 3. Themes
O 4.None of these
QUESTION 46

Too firm a handshake can seem:
O 1.confident
© 2. insecure
O 3. caring
@ 4. threatening
QUESTION 47

When participating in a group presentation, it is imperative to
© 1. ensure everyone makes equal contributions
@ 2. ensure everyone understands the assignment
© 3. incorporate every suggestion
© 4. solve the problem or issue as quickly as possible

Communication skills encompass all the areas and the answers to each one of
these questions would be situation specific.
@ 1. True
O 2. false
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2
xy

In which type of group presentation do audience members ask questions and
direct comments to the group, and group members respond with brief impromptu
speeches?
© 1.a symposium presentation
© 2.a panel discussion
@ 3.a forum presentation
© 4.an office meeting a forum presentation
QUESTION 50

Acommon problem in meetings is making sure that everyone gets a chance to
participate. One method that has been suggested to overcome this problem is
called the
@) 1 turn_takina tachniaua
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T i
O 4.reward-punishment technique

The process of feedback is a transactional process: the transaction
being between two individuals as a unit, although in a group such transactions
are taking place in several pairs of individuals,group transactions are fairly
complex.
O 1. Personal
© 2. Chain
@ 3. Interpersonal
O 4.None of these

What is the technical term for ‘body language’?
@ 1.Non-verbal communication
O 2. Semiotics
O 3.Zoosemiotics
© 4. Linguistics

The main responsibility of the managers and supervisors at all levels is to
the management messages to the employees, subordinate to
them.
O 1. Awake
© 2. Convey
@ 3. Communicate
O 4. None of these

It's well known that good is the foundation of any successful
relationship, be it personal or professional.
@ 1. Communication
© 2. Negotiation
O 3. Strategy
O 4. None of these

The Barriers are obstructions caused in the process of receiving or
understanding a message during the process of encoding or decoding it into
words and ideas.
© 1. External
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© 4. Psychological

Which question about language use does pragmatics try to answer?
© 1. What?
© 2.When?
© 3.Where?
@ 4. Why?
O 5.How?
Click Save and Submit to save and submit. Click Save All Answers to save all answers.
Save All Answers Save and Submit
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3/28/2021 Take Test: BBCM155D-Business Communication Il-Jan 21-...

Bs I Question Completion Status: My Institution Courses Con Bn

My Assignments Take Test: BBCM155D-Business Communication Il-Jan 21-Assignment2

Take Test: BBCM155D-Business Communication Il-Jan

Instructions Center for Continuing Education - UPES

Difficulty Level of Questions:

1 Mark - Direct, Memory based

Question Completion Status:

Multiple This Test allows 3 attempts. This is attempt number 1.

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