KAN U-01

Table of Content
1. Introduction ..................................................................................................... 1
2. Accreditation Procedure .................................................................................. 2
2.1. General .................................................................................................... 2
2.2. Application for accreditation .................................................................... 2
2.3. Pre-assessment ...................................................................................... 3
2.4. Application and resource review .............................................................. 3
2.5 Preparation for assessment ..................................................................... 3
2.6. Review of documented information ......................................................... 4
2.7. Accreditation Fee .................................................................................... 4
2.8. On-site Assessment ................................................................................ 4
2.9. Witnessing of Initial Assessment ............................................................. 5
2.10. Corrective Action ..................................................................................... 6
2.11. Decision making and granting accreditation ............................................ 6
3. Accreditation Cycle ........................................................................................... 7
3.1. Routine Surveillance ............................................................................... 7
3.2. Witnesssing within one accreditation cycle .............................................. 8
3.3. Re-accreditation visit ............................................................................... 8
3.4. Extension of scope of accreditation ......................................................... 9
3.5. Non-routine Assessment ....................................................................... 10
4. Suspension and Withdrawal of Accreditation .................................................. 11
4.1 Suspension of accreditation ................................................................... 11
4.2. Reactivation of accreditation status ....................................................... 11
4.3. Withdrawal and Reduction of Accreditation Scope ................................ 12
4.4. Re-application of accreditation .............................................................. 12
5. Confidentiality ................................................................................................. 13
6. Certificate of Accreditation .............................................................................. 13
7. Rights and Obligations of Accredited CAB...................................................... 13
8. The use of KAN Accreditation Symbol ............................................................ 15
9. Complaint, Disputes, and Appealas ................................................................ 15
10. Notification of Changes in Accreditation Criteria ............................................. 16
11. Liability ........................................................................................................... 16
12. Accreditation Fees.......................................................................................... 16

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TERMS AND CONDITIONS FOR ACCREDITATION

OF CONFORMITY ASSESSMENT BODY

1. Introduction

1.1 Komite Akreditasi Nasional, hereinafter abbreviated as KAN, was firstly

established based on Decree of the State Minister for Research and Technology
Number 465/IV.2.06/HK.01.04/9/92 about Komite Akreditasi Nasional. The legal
basis for the formation of KAN was then strengthened by the establishment of
KAN through Presidential Decree Number 13 in the year 1997 and followed by
the establishment of Presidential Decree Number 78 in 2001 on KAN. Since
2014, the existence of KAN is further strengthen by establishment of Law
Number 20 Year 2014 on Standardisation and Conformity Assessment. In such
law KAN is defined as a non-structural government institution which has duties
and responsibilities in the field of accreditation of conformity assessment body in
Indonesia.

1.2 KAN is operated in compliance with ISO/IEC 17011 in a professional,

independent and impartial manner for facilitating national needs in the field of
accreditation and for the purpose of achieving international recognition.

1.3 KAN publishes Terms and Conditions for Accreditation of Conformity

Assessment Body, hereinafter abbreviated as CAB. The applicant CAB shall
learn and understand this document in depth prior to application submission.

1.4 CAB reffered to this document consist of laboratory, certification body,

inspection body, proficiency testing provider, reference material producer,
validation and verification body and other form of conformity assessment bodies.

1.5 CAB who is going to apply for accreditation and those who are in process for
accreditation as well as the ones who were granted its accreditation, shall
comply with the terms and conditions stated in this document and shall meet the
specific normative requirements for each accreditation scheme, as follows:
a. SNI ISO/IEC 17025 for testing and calibration laboratory;
b. SNI ISO 15189 for medical laboratory;
c. SNI ISO/IEC 17020 for inspection body;
d. SNI ISO/IEC 17065 for bodies certifying products, processes and
service;
e. SNI ISO/IEC 17021-1 for bodies providing audit and certification of
management systems;
f. SNI ISO/IEC 17024 for bodies operating certification of persons;
g. SNI ISO/IEC 17043 for profiency testing provider;
h. SNI ISO 17034 for reference material producer; and
i. SNI ISO 14065 for greenhouse gas validation and verification bodies.

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1.6 For each accreditation scheme, additional requirements apply as described in

the specific requirement document.

1.7 Accreditation is granted to CAB, when:

a) fullfil the terms and conditions for accreditation of CAB(s);
b) fulfill the standard requirements and/or required normative documents
for each accreditation scheme; and
c) pay accreditation fee.

2. Accreditation Procedure

2.1. General

2.1.1 CAB that intend to obtain accreditation from KAN shall submit an application
for accreditation in accordance with format provided by KAN. Information
about accreditation process, forms that should be completed, supporting
document that must be attached and fees can be obtained from
www.kan.or.id or KAN office.

2.1.2 The submitted application for accreditation is valid for 1 (one) year from
approval of accreditation agreement by CAB. If accreditation process can not
be completed within one year, the accreditation application will not be valid
anymore and the CAB shall re-submit new application for accreditation to
continue accreditation process.

2.1.3 CAB shall ensure that the information submitted is correct and accurate. If
there is an evidence that CAB is cheating, fraudulent, falsyfying or hiding the
information intentionally when submitting accreditation application or during in
the process of acccreditation, KAN will refuse the application or terminate the
accreditation process.

2.2. Application for accreditation

2.2.1 Application for accreditation is submitted by personnel who is given an

authority to act on behalf of the organization through website
http://akreditasi.bsn.go.id.

2.2.2 Application for accreditation shall be completed with information about the
legality of the CAB(s) or its parent organization, the electronic file of
documents and records of the CAB(s) in accordance with the accreditation
scheme requirements and payment for accreditation registration. Form of
application for accreditation can be obtained through www.kan.or.id or KAN
Secretariat.

2.2.3 If CAB or its parent organization has more than 1 (one) location and
requesting to be accredited as one accredited entity, the CAB shall provide

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detailed information about relationship between its head office to be

accredited with location or branch offices included in their management
system and appoint the representative for each location or branch office.

2.3. Pre-assessment

2.3.1 Pre-assessment is conducted based on written request from CAB after the
CAB submits the application of accreditation.

2.3.2 KAN can provide a recommendation to CAB to conduct pre-assessment if

result of application review and/or audit of documented information indicates
a significant gap with accreditation requirements.

2.3.3 Pre-assessment is carried out by personnel appointed by KAN to:

a. explain term and condition of accreditation;
b. confirm the adequacyof application for accreditation;
c. confirm the accreditation scope including location of CAB (multi-site);
d. confirm the implementation of documented information;
e. discuss the nonconformities found from documented information review;
and
f. preliminary evaluation the adequacy of organization and resource.

2.3.4 Pre-assessment fee will be charged separately from initial accreditation fee
and conducted with maximum 2 (two) mandays.

2.4. Application and resource review

2.4.1 Application review is a review by KAN to ensure completeness of application

for accreditation and documented information submitted by CAB.

2.4.2 If the application for accreditation has been complete, KAN will arrange an
assessment plan which consist of review of CAB documented information and
assessment activities to be carried out to assess CAB performance in
accordance with the requirements of relevant accreditation scheme.

2.5. Preparation for assessment

2.5.1 Assessment is conducted by an assessment team assigned by KAN

comprises of a team leader who meets the qualification as team leader and 1
(one) or more team members who meet the qualification as an assessor
and/or technical expert.

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2.5.2 KAN will inform the CAB about the assessment team (including observer or
assessor in trainee if there is any), location and duration of assessment, and
assessment fee. The CAB can submit a written objection regarding
composition of assessment team with valid reason. KAN will decide whether it
is accepted or refused. If it is accepted, KAN may re-arrange assessment
plan, if needed.

2.5.3 KAN assigns the assessment team to conduct document review, on-site
assessment, and witnessing based on relevant requirements. KAN ensures
that the assessment team has competency needed and free from conflict of
interest to the CAB to be assessed.

2.6. Document and Record review

2.6.1 Assessment team or person assigned by KAN reviews the CAB(s)

documented information.

2.6.2 Assessment team provides report of review of documented information to the

CAB. CAB shall make a follow up action if document review report
reccomend to do so. The follow up process shall be completed by the CAB
within 2 (two)-months period after the report is received by the CAB.

2.6.3 After the CAB has fulfilled follow up action satisfactorily, KAN proceed to next
step of accreditation process which is on-site assessment stage.

2.6.4 If CAB does not meet document and record review requirement or if follow up
action can not be completed until due date, KAN may decide not to continue
the accreditation process.

2.6.5 The CAB may re-apply to seek accreditation and pay new application fee.

2.7. Accreditation Fee

2.7.1 KAN financial regulation as government entity.

2.7.2 CAB shall pay accreditation fee prior to assessment process, using PNBP
Online Information System (SIMPONI) and shall submit the payment receipt
to KAN Secretariat.

2.8. On-site Assessment

2.8.1 On-site assessment is conducted if document and record review has been
completed and CAB has made payment for accreditation fee.

2.8.2 KAN provides assessment plan to CAB prior to on-site assessment.

Assessment team conducts on-site assessment based on assessement plan.

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2.8.3 During on-site assessment, CAB shall provide access to their resources,
facilities and infrastructure, information, document and record to enable
assessment team to assess compliance to accreditation requirements in
accordance with their proposed scope.

2.8.4 Assessment team will require CAB to demonstrate their competency on

conformity assessment activities in accordance with the accreditation scope
being sought.

2.8.5 If CAB has more than 1 (one) location (multi-location), the on-site
assessment is conducted in all location covered by the CAB’s management
system.

2.8.6 During closing meeting of on-site assessment, assessment team presents an

interim report which must be agreed by CAB. CAB is given the opportunity to
clarify content and finding included in the report.

2.8.7 Should there is a different opinion on certain finding between assessment

team and CAB CAB may submit a written objection to KAN and assessment
team will have to note it in the interim report.

2.8.8 KAN is responsible to respond the objection submitted by CAB within 1 (one)
week and will used as the basis of next step of accreditation process.

2.9. Witnessing of Initial Assessment

2.9.1 KAN conducts witnessing by observation when CAB conduct conformity

assessment activities within its scope of accreditation

2.9.2 Witnessing should be conducted in conjunction with on-site assessment or as

a separate activities. The witnessing result is used as one of the bases for
granting accreditation.

2.9.3 The reporting mechanism for witnessing follows the mechanism for reporting
on site assessments.

2.9.4 If the witnessing is conducted in conjunction with on-site assessment,

witnessing report is included in on-site assessment report.

2.9.5 Selection of conformity assessment activities and CAB’s personnel to be

witnessed are arranged in the specific requirements document for each
accreditation scheme.

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2.10. Corrective Action

2.10.1 CAB shall make a follow up action to respond nonconformity found during
assessment by conducting root cause analysis and take necessary
correction and / or corrective actions. Those evidence of follow up action
are submitted to assessment team and KAN Secretariat in electronic files.

2.10.2 For initial accreditation, corrective actions and its verification process shall
be completed within 3 (three) months. For surveillance, re-accreditation and
extending scope of accreditation, corrective actions and its verification
process should be completed within 2 (two) months.

2.10.3 If the corrective action and its verification process cannot be completed
within the specified time, the CAB may submit an extension time request in
writing with acceptable reason. KAN will decide to grant or refuse time
extension request. The maximum time extension given to CAB is 1 (one)
month.

2.10.4 Assessment team is responsible to verify all evidence of corrective actions

submitted by CAB within 10 (ten) days.

2.10.5 If verification cannot be done by reviewing document, an on-site verification

may need to be conducted to ensure efectiveness of corrective actions that
has been taken. KAN provides notification prior to on-site verification to
CAB when it is necessary to be conducted.

2.10.6 When all nonconformities have been responded satisfactorily by CAB, KAN
will proceed to the next step of accreditation process.

2.10.7 For surveillance, if the completion of corrective action has exceeded the
deadline and CAB has not satisfactorily responded the findings,
accreditation status of the CAB will be suspended.

2.10.8 Should the CAB fail to fulfill their obligation to close all findings within 1 (one)
year after suspension, their status of accreditation will be withdrawn.

2.11. Making decision and granting accreditation

2.11.1 Accreditation Technical Committee reviews assessment report to provide

recommendations for accreditation decisions

2.11.2 Accreditation decisions are taken in KAN meeting which is conducted at

least once every 2 (two) months or could be more frequent whenever
needed.

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2.11.3 When accreditation of CAB is granted, KAN will issue accreditation

certificate that contains or refers to the scope of accreditation.

2.11.4 Accreditation certificate is valid for 5 (five) years from the date of
accreditation granted

2.11.5 When KAN does not grant accreditation to CAB, KAN will provide the
reasons of its decisions. CAB may appeal for KAN decision.

2.11.6 The appeal must be submitted in writing to KAN Chairman with valid and
acceptable evidence and reasons. An appeal shall be submitted within one
month after the date of the decision made by KAN

2.11.7 KAN may refuse an appeal if the decision not to grant accreditation is due to
the inability of the CAB to meet accreditation requirements which may
include but are not limited to:
a. witnessing fail to be conducted;
b. CAB is unable to close out nonconformities within the specified time;
c. surveillance cannot be conducted within a specified period;
d. accreditation process exceeds 1 (one) year.

2.11.8 CAB whose accreditation is not granted, may submit new application for
accreditation according to KAN decision by considering the cause of the
refusal.

3. Accreditation Cycle

3.1. Routine Surveillance

3.1.1 KAN conduct routine on-site surveillance on accredited CABs to ensure

compliance with accreditation requirements. The procedure of preparation
for surveillance follows the same procedure as initial assessment.

3.1.2 During 5 (five) years period of accreditation, KAN will conduct surveillance
visit 2 (two) times and between two consecutive surveillance visit shall not
exceed 2 (two) years.

3.1.3 First surveillance visit is conducted between the 15th to 18th month from the
date of accreditation or the date of re-accreditation. If surveillance cannot be
conducted until the 18th month from the date of accreditation, the
accreditation status will be suspended. If CAB can not resolve its
suspension status within 1 (one) year, the accreditation status will be
withdrawn

3.1.4 Second surveillance visit is conducted between the 36th to 39th month from
the date of accreditation. If second surveillance cannot be carried out until
the 39th month from the date of accreditation, the accreditation status will be

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suspended. If the CAB can not resolve its suspension status within 1 (one)
year, the accreditation status will be withdrawn.

3.1.5 During 1 (one) cycle of accreditation, all scope of accreditation and locations
shall be assessed. Selection of accreditation scope and location to be
assessed are arranged in the specific requirements document.

3.1.6 Preparation, implementation and follow up of routine surveillance is

conducted based on procedures for preparation, implementation and follow-
up of on-site assessment.

3.1.7 After the surveillance process is completed, KAN provides confirmation of

the accreditation status to CAB.

3.2. Witnesssing within one accreditation cycle

3.2.1 Within 1 (one) accreditation cycle, KAN will conduct witnessing to the
conformity assessment activities performed by CAB and its personnel.
Witnessing is conducted at the place where the conformity assessment
activities is carried out.

3.2.2 Witnessing could be conducted in conjunction with on-site assessment or as

a separate activity. Witnessing result is used as one of the bases of granting
accreditation.

3.2.3 Selection of conformity assessment activities and personnel to be witnessed

are arranged in the specific requirements document for each accreditation
scheme.

3.3. Re-accreditation visit

3.3.1 CAB who will extend their accreditation status should submit an application
through KAN Information System http://akreditasi.bsn.go.id and upload the
latest CAB document not later than 9 (nine) months before their
accreditation status ends. Re-accreditation visit is scheduled not later than 6
(six) months before the expired date of accreditation certificate. This time
frame is made to anticipate that re-accreditation process will be done timely
not exceeding expired date of the accreditation certificate.

3.3.2 If CAB has not submitted application and all its supporting documents until
their accreditation status ends, then their status of accreditation will no
longer valid. CAB can re-apply for accreditation and will be treated as an
applicant for initial accreditation.

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3.3.3 Re-accreditation process is conducted by considering performance of CAB

in the previous accreditation cycle.

3.3.4 Preparation, implementation and follow up of re-accreditation visit is

conducted following same procedure for preparation, implementation and
follow-up of on-site assessment.

3.3.5 Decision making in re-accreditation is carried out following same procedure

for initial accreditation decision making procedure.

3.3.6 If CAB has not been granted re-accreditation status until the accreditation
certificate expired, the CAB will not be permitted neither to use accreditation
symbols nor to carry out conformity assessment activities that are included
in their scope of accreditation.

3.3.7 If decision of re-accreditation is granted before the accreditation cycle ends,

the accreditation period of next cycle will be valid for 5 (five) years starting
from the end of the previous accreditation cycle.

3.3.8 If CAB receives decision of extension scope of accreditation together with

decision for granting re-accreditation before the end of the accreditation
period, the extended scope will be issued in the form of supplement of
accreditation certificate that will be valid from the date of decision until the
end of accreditation certificate.

3.3.9 If decision for granting re-accreditation is taken after the accreditation cycle
ends, accreditation period of the next cycle starts valid from the date of the
decision up to 5 (five) years from the end of the previous accreditation cycle.

3.3.10 If decision for re-accreditation has not been granted until 6 (six) months after
the end of the accreditation cycle, the re-accreditation process will be
terminated. CAB can apply for accreditation as an applicant for initial
accreditation with a new accreditation number.

3.4. Extension of scope of accreditation

3.4.1 Accredited CAB may apply for extension of scope of accreditation.

Submission of the extension of scope of accreditation can be done 3 (three)
months after the initial accreditation decision.

3.4.2 CAB may apply extension of scope of accreditation when

a. CAB accreditation status is not suspended;
b. CAB has received a decision regarding the previous assessment process
(e.g surveillance decision, extension scope of accreditation decision, re-
accreditation decision); and

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c. There was no non-routine surveillance in previous accreditation decision.

3.4.3 When on-site assessment for extension of scope is conducted in conjunction

with surveillance visits, the CAB shall submit an application for extension of
scope and its supporting documents not later than 2 (two) months prior to
surveillance. However, deadline for submitting an application for extension
of scope could be less than 2 (two) months after considering the results of
application review.

3.4.4 Preparation, implementation and follow up of the extension of scope visit is

conducted based on same procedure for preparation, implementation and
follow-up of on-site assessment.

3.4.5 When CAB proposes to extend scope of accreditation which is technically

part of or similar to scope that has been accredited, KAN may conduct an
extension of scope by assessment techniques other than on-site
assessments.

3.4.6 When extension of scope of accreditation has been granted, KAN will issue
a supplement or an amendment of new accreditation scope as attachment
to the accreditation certificate that is valid from the date of decision for
granting the accreditation until the expiry date of the accreditation certificate.

3.4.7 Accreditation fee for the extension of scope of accreditation is charged to

CAB in accordance with the accreditation fee structure

3.5. Non-routine Assessment

3.5.1 Non-routine assessments during accreditation cycle could be conducted when

there are, but not limited to the following conditions:
a. KAN decision to conduct non-routine surveillance;
b. corrective actions cannot be verified by documents or records;
c. important changes that significantly affect CAB competencies (changes
in core personnel, location changes, changes in facilities, etc.);
d. "unsatisfactory" results from a proficiency test program;
e. written complaints that doubt competence of CAB;
f. indication that CAB no longer meet KAN accreditation criteria; or
g. intention of CAB to do reinstatement of suspended scope of
accreditation

3.5.2 Non-routine assessments could be conducted with or without prior notice to

the CAB. Non-routine assessments without prior notice is conducted in the
case of investigating complaints against the CAB.

3.5.3 Non-routine assessments could be conducted by means of onsite

assessments or other assessment techniques. Determination of assessment

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techniques is based on risk which forms the basis for determining

unscheduled assessment decisions. Non-routine assessments and follow-up
is conducted based on the same procedures for conducting assessments
and / or witnessing CAB performance.

4. Suspension and Withdrawal of Accreditation

4.1. Suspension of accreditation

4.1.1 KAN suspends accreditation for all or part of the CAB’s scope of accreditation
when there are, but not limited to, the following conditions:

a. CAB is unable to be visited for surveillance within a specified time frame;

b. CAB is unable to complete satisfactory corrective actions within a certain
period of time in accordance with procedure of corrective action;
c. CAB voluntarily request a suspension of accreditation;
d. Nonconformity category 1 is reported during surveillance or re-
accreditation;
e. KAN investigation on complaints against CAB conclude that CAB is not
in compliance anymore with accreditation requirements;
f. CAB misuses or uses accreditation symbols and / or combine of IAF
MLA / ILAC MRA mark not in accordance with the terms and conditions
on the use of accreditation symbols and combine IAF MLA / ILAC MRA
mark; or
g. Accreditation fees are not paid by CAB.

4.1.2 Suspension of accreditation for all or part of CAB’s scope of accreditation will
only apply if KAN issue a notification letter to accredited CAB regarding the
reason of suspension.

4.1.3 CAB whose accreditation status is suspended is prohibited to include KAN

accreditation symbols or combine ILAC MRA / IAF MLA mark in certificate,
test report, calibration certificate, or inspection report.

4.1.4 CAB whose accreditation is suspended are not permitted to use accreditation
symbols and conduct conformity assessment activities that are covered in
their accreditation scope.

4.1.5 If CAB is unable to respond satisfactorily the cause of their suspension within
a period of 1 (one) year, their accreditation status will be withdrawn.

4.2. Reactivation of accreditation status

4.2.1 Accredited CAB whose accreditation status is suspended for all or part of the
scope of accreditation may request reactivation.

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4.2.2 Reactivation of accreditation status could be granted only if the CAB has
followed up and resolved the cause of suspension.

4.2.3 If the cause of suspension has been satisfactorily followed up, KAN will
reactivate CAB accreditation status.

4.3. Withdrawal and Reduction of Accreditation Scope

4.3.1 Withdrawal of accreditation or reduction part of scope of accreditation could

be because of, but not limited to, the following conditions:
a. CAB is owned by individual and the owner has been declared as
bankrupt or becomes part of its creditor;
b. CAB as a business entity is at a liquidation stage;
c. Accredited CAB does not follow up the cause of suspending
accreditation up to 1 (one) year since its suspension;
d. Accredited CAB voluntarily request to withdraw their accreditation.
e. Accredited CAB has been proven to have fraud, falsification of
information, intentionally hiding information or other legal violations.

4.3.2 Withdrawal of accreditation or reduction part of the scope of CAB accreditation

will only apply when KAN give a notification letter to accredited CAB regarding
reasons for withdrawn or reduction.

4.3.3 CAB is given the opportunity to appeal against KAN decision regarding
withdrawal or reduction part of the scope of accreditation. The appeal is
carried out in accordance with the Appeal Procedure. CAB has the right to
submit an appeal no later than 1 (one) month after the decision. During appeal
process, status of accreditation of CAB is suspended.

4.3.4 CAB whose accreditation status is withdrawn is prohibited to use KAN

accreditation symbols or combined ILAC MRA / IAF MLA mark in their
certificates, test reports, or certificates of calibration or inspection. CABs
whose accreditation status is withdrawn is also prohibited to publish or
disseminate publications in all forms to all parties with claim to be accredited
by KAN.

4.4. Re-application of accreditation

4.4.1 CAB whose accreditation status is withdrawn may re-apply to be accredited 6

(six) months after the accreditation withdrawal or in accordance with KAN
decision based on risk consideration

4.4.2 The process of re-applying for accreditation after withdrawal decisions is

carried out using the same procedure as initial accreditation procedure and

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the CAB will be given a new accreditation number after all accreditation
process is completed by the CAB.

4.4.3 Accredited CABs whose scope of accreditation is reduced may re-apply

accreditation for the reduced scope. In this case CAB shall follow procedures
in accordance with the process of extending scope of accreditation.

5. Confidentiality

5.1 KAN ensures that all KAN personnel at all levels of the organization including
internal and external personnel always maintain confidentiality when carrying out
their duties and functions.

5.2 KAN will only provide detail information about certain CABs to third parties if
there is written permission from the CAB. If applicable laws and regulations in
Indonesia require that information must be disclosed to third parties, KAN will
notify the CAB of such information, as long as it does not in contrary with the
applicable laws and regulations.

6. Certificate of Accreditation

6.1 After accreditation is granted, CAB will receive an accreditation certificate and
annex to the accreditation certificate that contains their scope of accreditation

6.1 Certificate of accreditation is valid for a period of 5 (five) years

7. Rights and Obligations of Accredited CAB

7.1 Accredited CAB has the rights to:

a. Use KAN accreditation symbol and combined IAF MLA/ILAC MRA in
accordance with policy established by KAN;
b. obtain information of any changes on accreditation requirement;
c. submit complaint, dispute and/or appeal to KAN;
d. obtain information of assessment team who will conduct assessment or
surveillence and to object assessment team with acceptable reasons;
e. submit application of extension, reduction, suspension and withdrawal of
accreditation scope;
f. be informed their accreditation status at KAN website.

7.2 CAB accredited by KAN has the obligations to:

a. meet the criteria and requirements of KAN accreditation in accordance with
their accreditation scope and provide evidence of fulfillment including making
adjustments if there are changes in accreditation requirements;

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b. cooperate with KAN to the extent needed in order to ensure compliance with
accreditation requirements;
c. provide access to KAN to assess personnel, locations, equipment,
information, documents and records needed to meet accreditation
requirements, this includes granting permision to KAN and its assessors to
conduct assessments, surveillance, verification and other activities related to
accreditation activities;
d. provide / implement conformity assessment activities that can be witnessed
in accordance with KAN rules;
e. has legal agreement with their clients to provide access to KAN to carry out
witnessing to CAB when conducting conformity assessments at client sites,
if relevant to specific requirement documents;
f. comply with the rules for the use of KAN accreditation symbols and the rules
for the use of combine IAF MLA / ILAC MRA mark in accordance with the
policies issued by KAN;
g. use their accreditation in accordance with their scope of accreditation, does
not make statements related to their accreditation that can be misleading
and does not use accreditation status in such a way that may harmful KAN
integrity;
h. immediately inform KAN regarding:
i. changes in legal, ownership, commercial and organizational status;
ii. changes in location and/or CAB resources that influence their
competence in conducting conformity asessment activities;
iii. changes in organization, top management and key person of CAB;
i. guarantee that information and documentation provided to KAN is alaways
up to date and controlled;
j. pay accreditation fees and other fees determined by KAN;
k. provide access and assistance to KAN in conducting investigations and to
solve any complaints addressed to the CAB regarding conformity
assessment activities that are included in their accredited scope;
l. guarantee that there is no certificate / report issued by the CAB used by the
customer or authorized person for misleading promotion or publication
purposes;
m. facilitate KAN peer evaluation in order to obtain and / or maintain
international recognition; and
n. Periodically provide data to KAN according to rules in the accreditation
scheme, which may include but not limited to
i.certificate issued
ii.number of auditors
iii.number of transfered certificate received (if relevant)
iv.audit plan/ schedule in the current year

7.3 Accreditation by KAN does not omit or reduce the obligation of CAB in fulfilling
the applicable laws and regulations.

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7.4 At the request of KAN, the CAB must provide a record of all complaints and
disputes, including their corrective actions.

7.5 CAB shall alocate sufficient time for KAN to carry out on site visit in accordance
with KAN rules.

8. The use of KAN accreditation symbol

8.1 For the purpose of accreditation, only certificates / reports issued by CAB that
using KAN accreditation symbol which are considered as certificates / reports
issued by accredited CAB.

8.2 KAN accreditation symbol can also be used as traceability evidence of

measuring equipment used in testing, calibration and / or inspection submitted
for accreditation.

8.3 Traceability obtained from in-house calibration and / or other calibration activities
without KAN accreditation symbols can be accepted as evidence of traceability
as long as the requirements listed in KAN Policy of Measurement Traceability are
met.

8.4 KAN accreditation symbol consists of KAN logo and its identity of accreditation
number as described in KAN policy on the use of accreditation symbols for CAB.

8.5 CAB may use KAN accreditation symbol and combined IAF MLA / ILAC MRA
mark based on the "Agreement on the Use of combined IAF MLA / ILAC MRA
mark" in accordance with KAN requirement on the use of accreditation symbols.

8.6 Violations of the use of KAN accreditation symbols and combined IAF MLA /
ILAC MRA mark can be subjected to criminal and administrative sanctions in
accordance with Law No 20 year 2014 concerning Standardization and
Conformity Assessment and or other relevant legislation.

9. Complaints, Disputes and Appeals

9.1 KAN will pay attention, record, follow up, and solve all complaints and disputes
submitted in writing concerning the operation of CAB accreditation system or
against KAN personnel, assessors, and other personnel assigned by KAN.

9.2 CAB may submit a written appeal to a decision determined by KAN no later than
1 (one) month after the decision established. Completion of appeal is carried out
in accordance with KAN Appeal Procedure.

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10. Notification of Changes in Accreditation Criteria

CAB will be notified if there are changes to the Terms and Condition for
Accreditation of CAB and/or KAN accreditation criteria. CAB will be given
sufficient time to make adjustments to such changes.

11. Liability

KAN is responsible for accreditation activities that has been carried out. Liability
mechanism for accreditation activities carried out by KAN is regulated in laws
and regulations in the field of State Administration.

12. Accreditation Fees

KAN establishes and publishes the accreditation fee structure in accordance with
applicable laws and regulations.

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