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MENDOZA
QUOTIENTS
1. Emotional Quotient
understand, use, and manage your own emotions in positive ways to relieve stress,
communicate effectively, empathize with others, overcome challenges and defuse conflict.
Emotional intelligence helps you build stronger relationships, succeed at school and work, and
achieve your career and personal goals. It can also help you to connect with your feelings, turn
intention into action, and make informed decisions about what matters most to you.
You’re able to control impulsive feelings and behaviors, manage your emotions in healthy ways,
take initiative, follow through on commitments, and adapt to changing circumstances (2) Self-
awareness – You recognize your own emotions and how they affect your thoughts and behavior.
You know your strengths and weaknesses, and have self-confidence (3) Social awareness – You
have empathy. You can understand the emotions, needs, and concerns of other people, pick up
on emotional cues, feel comfortable socially, and recognize the power dynamics in a group or
organization (4) Relationship management – You know how to develop and maintain good
relationships, communicate clearly, inspire and influence others, work well in a team, and
manage conflict.
As we know, it’s not the smartest people who are the most successful or the most
fulfilled in life. You probably know people who are academically brilliant and yet are socially
inept and unsuccessful at work or in their personal relationships. Intellectual ability or your
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intelligence quotient (IQ) isn’t enough on its own to achieve success in life. Yes, your IQ can help
you get into college, but it’s your EQ that will help you manage the stress and emotions when
facing your final exams. IQ and EQ exist in tandem and are most effective when they build off
one another.
Emotional intelligence affects the following (1) Your performance at school or work -
High emotional intelligence can help you navigate the social complexities of the workplace, lead
and motivate others, and excel in your career. In fact, when it comes to gauging important job
candidates, many companies now rate emotional intelligence as important as technical ability
and employ EQ testing before hiring (2) Your physical health - If you’re unable to manage your
emotions, you are probably not managing your stress either. This can lead to serious health
problems. Uncontrolled stress raises blood pressure, suppresses the immune system, increases
the risk of heart attacks and strokes, contributes to infertility, and speeds up the aging process.
The first step to improving emotional intelligence is to learn how to manage stress (3) Your
mental health. Uncontrolled emotions and stress can also impact your mental health, making
you vulnerable to anxiety and depression. If you are unable to understand, get comfortable
with, or manage your emotions, you’ll also struggle to form strong relationships. This in turn can
leave you feeling lonely and isolated and further exacerbate any mental health problems (4)
Your relationships. By understanding your emotions and how to control them, you’re better able
to express how you feel and understand how others are feeling. This allows you to communicate
more effectively and forge stronger relationships, both at work and in your personal life (5) Your
social intelligence. Being in tune with your emotions serves a social purpose, connecting you to
other people and the world around you. Social intelligence enables you to recognize friend from
foe, measure another person’s interest in you, reduce stress, balance your nervous system
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2. Adversity Quotient
quotient, emotional quotient and adversity quotient. When IQ is held constant, AQ plays an
especially pivotal role. A high AQ leads to first-rate accomplishments, productivity and creativity.
It can help people maintain their health, vitality and happiness. Research shows that, people
with higher AQs recover faster than those with lower AQs following operations. Those with
higher AQs also have much better sales performance than those with lower AQs and get
promoted faster at the workplace. High AQs can be cultivated. As it’s best to start from a young
age, many educational organizations offer adversity education. In most tests of AQ, the four
main variables examined are control, ownership, reach and endurance (CORE). ‘Control’ refers
to how much control an individual has over the adversity. ‘Ownership’ refers to the reason for
the adversity and the willingness of the individual to assume responsibility and take the
necessary measures. ‘Reach’ refers to the extent to which the problem affects other areas of the
individual’s life, like work and home life. ‘Endurance’ refers to how long the problem and its
effects last. As has been shown repeatedly, in a world filled with adversity, career success and
life achievements are not just a product of IQ an EQ, they also depend on a person’s AQ.
3. Financial Quotient
intelligence quotient (FiQ) or financial IQ, is the ability to obtain and manage one's wealth by
from IQ (intelligence quotient).
What gets measured gets done. Life is full of metrics. One popular measure of
intelligence is called the intelligence quotient or IQ. It gauges one’s reasoning ability against an
average for the person’s age. Another measure is the emotional quotient or EQ. It assesses a
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person’s capability in managing emotions. In the context of personal finance, there is a measure
called the Financial Quotient or FQ. One popular model was developed by Cindy Yu and Hong
Zhang where six relevant categories are utilized to measure how well people manage money.
Within the context of daily Filipino life, it would be interesting to note that the decisions we
make, whether short-term or long-term, help determine how high our FQ will be.
The first category is Spending. This must be based on a personal financial goal and a
monthly budget. Spending must always be within what income can provide. We need to learn
the difference between needs and wants. Needs are essentials, and common examples would
be those related to food, shelter and clothing. Many wants are nonessentials. Spending on
needs can be optimized. Spending on wants can be optimized and maybe even removed
especially for luxuries. The real key to spending is control. The second category is Credit and
Debt. The need for debt happens when spending levels exceed income streams. Sticking to a
budget can help avoid debt. We need to learn the difference between bad debt and good debt.
Good debt is the type of debt that hopefully yields positive financial returns in the future. When
faced with debt, proper management should be done for payment. One common approach is to
pay the smaller debt amounts first. Another approach is to pay the debt with the high interest
rates first. The third category is Career and Income. The chosen career must be aligned with a
person’s purpose in life. Each one of us has a unique path. Building a good legacy will make our
existence worthwhile. On the aspect of income, one must continuously invest in education and
responsibility so that human capital value appreciates over time. Developing multiple streams of
income through a good combination of active income and passive income can help support the
personal financial goals and monthly budgets we set. The fourth category is Investing. Saving
money in the bank is important and good for liquidity purposes, but the problem is that the
interest rates in banks are usually below the inflation rate. Therefore, we need to invest. Where
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should we invest? The answer is based on the goal, time horizon and risk profile. Financial
assets, real-estate assets and business investments are common examples of investments. Due
diligence is important and investment options can be chosen based on track record and market-
growth outlook. The fifth category is Financial Planning. A plan is a vehicle to achieve a goal. Key
priorities in achieving the goal determine the composition of the plan. Financial planning means
being able to balance the liquidity needs of the present with the wealth-creation needs of the
future. A plan is only as good as its execution. Therefore, financial milestones have to be set and
monitored to ensure that we are able to track progress. The sixth category is Risk and
Protection. The only thing certain in life is that the future is uncertain. Having an adequate
emergency fund will prepare us well in case adverse events occur. Getting life insurance for
ourselves and also nonlife insurance for the valuable assets we own help generate better peace
of mind.
Having a high FQ score implies having a well-balanced financial life. The major and
minor decisions we make on a daily basis help determine the type of financial future we shall
have. Hopefully, the daily conscious desire to achieve a higher level of financial intelligence will
4. Spiritual Quotient
intelligence, EQ looks at emotional power of a person and spiritual quotient (SQ) looks at
aware and insightful. The power of intuition and awareness can be increased with help of
spirituality. Why SQ is even more important in today’s time? It helps tremendously coping up
and do away with modern problems of terrorism, inconsiderateness, lack of humanness. The
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concept of Spiritual Quotient (SQ) is fast emerging as the next big aspect of scientific study as it
Human beings have five senses: sight (eyes), hearing (ears), taste (tongue), smell (nose),
and touch (sensatory). Spirituality is the ability to recognize that there is intelligence beyond our
five senses. There is universal power that creates and governs everything within and beyond the
worlds we know, and that power is omnipresent. We can surrender to this supreme intelligence
through our awareness. We call this universal power by different names as per our religious
faith. Spirituality makes things easier for us to go through the life’s journey with all its ups and
Spirituality exists within us: it does not require great efforts from our side to search it.
Spiritual wisdom doesn’t need to involve fables and mysticism. It does not require to be linked
to organized religion, although people with strong religious faith often experience high levels of
well-being. Living happily depends on how much we are at peace with our inner self, our core –
our thoughts, emotions, beliefs and desires. Our spiritual dimension gives us strength to find a
sense of inner peace of both peace of mind and peace in the heart. It allows our inner values to
steer through peaceful interactions with the world around us. It develops our concern for
others, our concern for Mother Nature, and other living beings and it improves our conscious
educational branches such as medicine, nursing, psychiatry, and psychotherapy lack spirituality
aspect. The importance of Emotional Intelligence or EQ has been established; spirituality needs
5. Social Quotient
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Intelligence, or IQ, is largely what you are born with. Genetics play a large part. Social
intelligence (SI), on the other hand, is mostly learned. SI develops from experience with people
and learning from success and failures in social settings. It is more commonly referred to as
parallel concept to an IQ, wherein a score of 100 indicates average performance for age and
scores less than 100 indicate below average functioning. The social quotient was used as an
index of social maturity in the Vineland Social Maturity Scale (see Vineland Adaptive Behavior
The following are the key elements of social intelligence, (1) Verbal Fluency and
Conversational Skills. You can easily spot someone with lots of SI at a party or social gathering
because he or she knows how to “work the room.” The highly socially intelligent person can
carry on conversations with a wide variety of people, and is tactful and appropriate in what is
said. Combined, these represent what are called “social expressiveness skills.” (2) Knowledge of
Social Roles, Rules, and Scripts. Socially intelligent individuals learn how to play various social
roles. They are also well versed in the informal rules, or “norms,” that govern social interaction.
In other words, they “know how to play the game” of social interaction. As a result, they come
off as socially sophisticated and wise. (3) Effective Listening Skills. Socially intelligent persons are
great listeners. As a result, others come away from an interaction with an SI person feeling as if
they had a good “connection” with him or her. (4) Understanding What Makes Other People
Tick. Great people watchers, individuals high in social intelligence attune themselves to what
others are saying, and how they are behaving, in order to try to “read” what the other person is
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Intelligence and Emotional Intelligence are correlated — people who are especially skilled are
high on both. (5) Role Playing and Social Self-Efficacy. The socially intelligent person knows how
to play different social roles — allowing him or her to feel comfortable with all types of people.
As a result, the SI individual feels socially self-confident and effective — what psychologists call
“social self-efficacy.” (6) Impression Management Skills. Persons with SI are concerned with the
impression they are making on others. They engage in what I call the “Dangerous Art of
Impression Management,” which is a delicate balance between managing and controlling the
image you portray to others and being reasonably “authentic” and letting others see the true
It takes effort and hard work. Begin by paying more attention to the social world around
speaking groups, such as Toastmasters, are good at helping develop basic communication skills.
Work on becoming a more effective listener, through what is called “active listening” where you
reflect back what you believe the speaker said in order to ensure clear understanding. Most
importantly, study social situations and your own behavior. Learn from your social successes and
failures.