Contemporary

Management
The greatest danger in times of
turbulence is to act with
yesterday’s logic
Contemporary Management - Dr. Marwan El Messiry – Eslsca School of Business – MBA Program 2020
 Course Topics
MANAGERS IN THE ORGANIZATIONAL
01 WORKPLACE 02 DECISION MAKING 03 CULTURE

GLOBALIZATION AND
04 MANAGING DIVERSITY 05 MANAGING CHANGE 06 PLANNING

ORGANIZATIONAL
07 DESIGN 08 MANAGING TEAMS 09 CONTROL

Contemporary Management - Dr. Marwan El Messiry – Eslsca School of Business – MBA Program 2020 2
 Course Work

Mid-term 01

02 Final

Home
Assignments
03

04 Quizzes

Class Activities 05

Contemporary Management - Dr. Marwan El Messiry – Eslsca School of Business – MBA Program 2020 3
 Item % Grade Points Range
Midterm Exam 30% A 4.0 90-100
Final Exam 40% A- 3.7 85-89
Attendance 10% B+ 3.3 80-84
Participation B 3.0 75-79
• Assignments
• Questions B- 2.7 70-74
• Discussions 20%
• Class Activities C+ 2.3 65-69
• Quizzes
C 2.0 60-64
Contemporary Management - Dr. Marwan El Messiry – Eslsca School of Business –
MBA Program 2020
Contemporary Management - Dr. Marwan El Messiry – Eslsca School of Business – MBA Program 2020 4
 Managers in the Workplace
MANAGERS AT THE WORKPLACE
Contemporary Management - Dr. Marwan El Messiry – Eslsca School of Business – MBA Program 2020 5
 ACTIVITY The Management Train

Write on a word document Select 4 words that
or excel sheet 50 words that represent the management
describe management. train from the 50 words
Contemporary Management - Dr. Marwan El Messiry – Eslsca School of Business
6 – MBA Program 2020
Arrange the 4 words into the
train sequence in order of
occurrence and meaning
 The Management Functions
The four management functions are set to achieve overall organizational goals.

Planning Organizing Directing Controlling

Setting goals Determining what Motivating, leading, Monitoring activities to
establishing strategies, needs to be done? How and any activity related ensure that they are
and developing plans it will be done? And to dealing with people executed as planned
who will do it?

Contemporary Management - Dr. Marwan El Messiry – Eslsca School of Business – MBA Program 2020 7
 Distribute the 50 words among the 4 key
ACTIVITY
management functions
Planning Organizing Directing (Leading) Controlling

Contemporary Management - Dr. Marwan El Messiry – Eslsca School of Business – MBA Program 2020 8
 Planning Organizing Leading Controlling

Top Management

Middle
Management

First-line Managers

Contemporary Management - Dr. Marwan El Messiry – Eslsca School of Business – MBA Program 2020 9
 Why study
management?
• Proper management directly
impacts improvements in the
well-being of a society.
• Studying management helps
people to understand what
management is and prepares
them accomplish managerial
activities in their organizations.
• Studying management opens a
path to a well-paying job and a
satisfying career.

Contemporary Management - Dr. Marwan El Messiry – Eslsca School of Business – MBA Program 2020 10
 Why Are Managers
Important?
• Organizations need their managerial
skills and abilities more than ever in
these uncertain, complex, and
chaotic times.
• Managerial skills and abilities are
critical in getting things done.
• The quality of the employee/manager
relationship is the most important
variable in productivity and loyalty.

Contemporary Management - Dr. Marwan El Messiry – Eslsca School of Business – MBA Program 2020 11
 Who are managers?
Someone who coordinates and oversees the work of other people
so that organizational goals can be accomplished.

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 Levels of Management
• Top Managers - Individuals who are responsible for
making organization-wide decisions and establishing plans
and goals that affect the performance of the entire
To p
organization. Establish organizational goals and monitor
Managers
middle managers.

• Middle Managers - Supervise first-line managers. Middle Managers

Are responsible to find the best way to use departmental
resources to achieve goals. Acts as a link between top
management and the rest of the organization First-line Managers
• First-line Managers - Individuals who manage the
work of non-managerial employees. Responsible for day-to-
day operations. Supervise people performing activities Non-Managerial Employees
required to make the good or service.

Contemporary Management - Dr. Marwan El Messiry – Eslsca School of Business – MBA Program 2020 13
 Where Do Managers Work?
Organization – A deliberate arrangement of people
assembled to accomplish some specific purpose.

DISTINCT DELIBERATE
PURPOSE STRUCTURE

PEOPLE

Contemporary Management - Dr. Marwan El Messiry – Eslsca School of Business – MBA Program 2020 14
 What Do
Managers Do?
Management involves coordinating and
overseeing the work activities of others
so that their activities are completed
efficiently & effectively.
1) Set Objectives
2) Motivate People
3) Monitor Performance
4) Develop People
5) Formulate Strategies
6) Shape Org. Culture
7) Make Decisions

Contemporary Management - Dr. Marwan El Messiry – Eslsca School of Business – MBA Program 2020 15
 Effectiveness and Efficiency
Effectiveness Efficiency
▪ Doing the right things ▪ Most output for the least inputs
▪ Attaining organizational goals ▪ Doing things right

Contemporary Management - Dr. Marwan El Messiry – Eslsca School of Business – MBA Program 2020 16
 Efficiency,
Effectiveness, &
Performance in an
Organization

Contemporary Management - Dr. Marwan El Messiry – Eslsca School of Business – MBA Program 2020 17
 Organizational Performance
A measure of how efficiently and effectively managers are using organizational resources to
satisfy customers and achieve goals

Contemporary Management - Dr. Marwan El Messiry – Eslsca School of Business – MBA Program 2020 18
The Three Informational Role:
Managerial Roles • Monitor
• Disseminator
• Spokesperson
PROCESS
Interpersonal Role: INFORMATION
• Figurehead
• Leader Decisional Role:
• Liaison • Entrepreneur
• Disturbance
PROVIDE Handler
INFORMATION
• Resource Allocator
• Negotiator
USE
INFORMATION
 Interpersonal Informational Decisional
Roles Roles Roles
Roles that managers assume to Roles associated with the tasks Roles associated with methods
provide direction and supervision to needed to obtain and transmit managers use in planning strategy
both employees and the organization information in the process of and utilizing resources.
as a whole managing the organization.

Figurehead—symbolizing the Monitor—analyzing information Entrepreneur: deciding which

organization’s mission and what from both the internal and new projects or programs to
it is seeking to achieve. external environment. initiate and to invest resources in.

Leader—training, counseling, and Disseminator—transmitting Disturbance handler: managing

mentoring high employee information to influence the an unexpected event or crisis.
performance. attitudes and behavior of Resource allocator: assigning
employees. resources between functions and
Liaison—linking and coordinating divisions, setting the budgets of
the activities of people and Spokesperson—using lower managers.
groups both inside and outside information to positively
the organization. influence the way people in and Negotiator: reaching agreements
out of the organization respond between other managers, unions,
to it. customers, or shareholders.
Contemporary Management - Dr. Marwan El Messiry – Eslsca School of Business – MBA Program 2020 20
 Skills Managers Need
are the skills managers
are the job-specific use to think and to
knowledge & techniques conceptualize about
needed to proficiently abstract and complex
perform work tasks. situations.

Using these skills,

managers see the
organization, understand
the relationships among
various subunits, and
involve the ability to work visualize how the
well with other people organization fits into its
both individually and in a broader environment.
group.

Contemporary Management - Dr. Marwan El Messiry – Eslsca School of Business – MBA Program 2020 21
 Skills Needed at Different Managerial Levels

Contemporary Management - Dr. Marwan El Messiry – Eslsca School of Business – MBA Program 2020 22
 Important Managerial Skills

Contemporary Management - Dr. Marwan El Messiry – Eslsca School of Business – MBA Program 2020 23
 Changes Facing Managers

Contemporary Management - Dr. Marwan El Messiry – Eslsca School of Business – MBA Program 2020 24
 “The purpose of a business is to create and keep a customer”
Peter Drucker

• The reason that organizations exist

The • Managing customer relationships is the responsibility
Importance of of all managers and employees.
• Consistent high-quality customer service is essential
Customers for survival.

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 Impact of the DIGITAL ERA
Contemporary Management - Dr. Marwan El Messiry – Eslsca School of Business – MBA Program 2020 26
 The Importance
of Innovation

• Doing things
differently, exploring
new territory, and
taking risks.
• Managers should
encourage employees
to be aware of and act
on opportunities for
innovation.
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27
 The Importance of Sustainability
Sustainability
a company’s ability to achieve its business goals and increase long-term
shareholder value by integrating economic, environmental, and social
opportunities into its business strategies.

Contemporary Management - Dr. Marwan El Messiry – Eslsca School of Business – MBA Program 2020 28
 Why Study Management?

Contemporary Management - Dr. Marwan El Messiry – Eslsca School of Business – MBA Program 2020 29
 Challenges of Being a Manager

1. Can be a thankless job

2. May entail clerical type duties

3. Managers also spend significant amounts of time in meetings

and dealing with interruptions

4. Managers often must deal with a variety of personalities and

must make/do with limited resources

Contemporary Management - Dr. Marwan El Messiry – Eslsca School of Business – MBA Program 2020 30
 Rewards of Being a Manager
• Responsible for creating a productive
work environment.

• Recognition and status in your

organization and in the community.

• Attractive compensation in the form of

salaries, bonuses, and stock options.

Contemporary Management - Dr. Marwan El Messiry – Eslsca School of Business – MBA Program 2020 31
 Rewards and Challenges of Being a Manager

Contemporary Management - Dr. Marwan El Messiry – Eslsca School of Business – MBA Program 2020 32
 Challenges • Increasing Number of Global Organizations.
for • Building a Competitive Advantage
• Maintaining Ethical Standards
Management • Managing a Diverse Workforce
in a Global • Utilizing Information Technology and E-
Environment commerce

Contemporary Management - Dr. Marwan El Messiry – EslscaEslsca

School ofSchool
Business –of
MBA Program 2020
Business - Dr. Marwan El Messiry - Contemporary Management 2020 33
33
 Building Competitive Advantage

• Increasing Efficiency
• Reducing the quantity of resources used to produce goods and services
• Increasing Quality
• Introducing Total Quality Management (TQM) to improve quality
• Increasing Speed, Flexibility, and Innovation
• Adapting to bring new products to market faster
• Increasing Responsiveness to Customers
• Empowering employees to deal with customers

Contemporary Management - Dr. Marwan El Messiry – Eslsca School of

Eslsca School of Business - Dr. Marwan El Messiry - Contemporary Management
Business – MBA2020
Program 2020
34
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 ACTIVITY
Write down in a word document the
generic job description of a manager
Mention the responsibilities and tasks of the manager as well as the key skills
needed to achieve them.

Contemporary Management - Dr. Marwan El Messiry – Eslsca School of Business – MBA Program 2020 35