SCM-320

NORTH SOUTH UNIVERSITY Demand Planning

Department of Management and Fulfillment
LECTURE SCHEDULE Section: 2
Fall 2020

Course Teacher Muntazera Husain (MnH1)

Office NAC 876
Class Time MW 2:40-4:10 PM
Office Hours During online class mode: Ad hoc; using email and/or Google Meet
Class Room NAC 3005
Email muntazera.husain@northsouth.edu
Link classroom.google.com

Course No Prerequisite
Prerequisite(s)
Course Credit Hours 3.0
Course Description Every business exists to serve the customer. Whether the business is in a
business-to-business (B2B) market or business-to-consumer (B2C) market,
being able to accurately forecast demand, manage inventory and fulfill
customer orders within a competitive delivery lead time is a critical
component of business success. This course focuses on important planning
strategies and tools that are commonly used in business practice for demand
planning and fulfillment of customer requirements. Major topics include:
• Setting the context for demand planning
• Continuous improvement in demand planning
• Pricing strategies and revenue management implications for demand
planning
• Common forecasting methods
• Sales and operations planning (S&OP) and master production scheduling
(MPS)
• Distribution/Materials/Capacity Requirements Planning (DRP/ MRP/ CRP)
• Enterprise Resource Planning (ERP)
• Inventory management
• Fulfillment of customer orders and service requirements
• Related Excel functions
The course is structured as a combination of lectures, in-class exercises,
discussion and a group project.
Course Objectives This course is designed to help students develop skills and knowledge in the
following areas:
 Understand on the concepts in demand & supply planning and order
fulfillment.
 Equip students with the related quantitative and qualitative approaches
and tools commonly used in practice.
Student Learning Upon successful completion of this course:
Outcomes • Students develop these skills and knowledge through the following course
activities and assignments:
• In-class exercises and discussion
• Graded homework
• Graded group project
• Practice of Excel functions

Page 1 of 4 Center of Excellence in Higher Education - North South

University
 SCM-320
NORTH SOUTH UNIVERSITY Demand Planning
Department of Management and Fulfillment
LECTURE SCHEDULE Section: 2
Fall 2020

Text Book: 1. OPERATIONS MANAGEMENT: Sustainability and Supply Chain Management, by JAY
HEIZER ,BARRY RENDER , CHUCK MUNSON. Pearson Education, Inc. Twelfth Edition,
ISBN- 10: 0-13-413042-1
2. Managing Supply Chains (A Logistic Approach), By: Langley, Coyale, Gibson,
Novack and Bardi. International Student Edition, Edition 8th. ISBN-13: 978-0-324-
666267-2, ISBN-10: 0-324-66267-X.
3. Operations Management By William J. Stevenson, McGraw-Hill Higher Education,
Eleventh Edition (2012), ISBN-0073525251.

ASSESSMENT STRATEGY AND GRADING SCHEME

Grading tool Points
Mid Term Exam 20%
Final Exam 20%
Case Study (Group) 10%
Individual Assignments 20%
Course Project (Group) 20%
Quiz 5%
Class Participation 5%
Quiz & Assignment There will be at least 3 quizzes & 4-5 assignments (at most 10 minutes each quiz).

Exams Mid Term and Final exams will be closed book, closed notes.

Test Policy If you are absent from a test, and do not inform me beforehand with a genuine
reason, your grade for the test will be zero.

Grading The course grade will be determined from a weighted average of the class
participation, quizzes, assignments, case study, mid-terms and final exams and the
project. The weights are as follows:

Grading Policy
Numeric
Letter Grade Grade Points
al Scores
93 & above A Excellent 4.0
90 – 92 A- 3.7
87 – 89 B+ 3.3
83 – 86 B 3.0
80 – 82 B- 2.7
77 – 79 C+ 2.3
73- 76 C 2.0
70 – 72 C- 1.7
67 – 69 D+ 1.3
60 – 66 D 1.0
Below 60 F 0.0

Note: This assigned percentage letter grade may be altered at the instructor’s discretion

Page 2 of 4 Center of Excellence in Higher Education - North South

University
 SCM-320
NORTH SOUTH UNIVERSITY Demand Planning
Department of Management and Fulfillment
LECTURE SCHEDULE Section: 2
Fall 2020

ACADEMIC INTEGRITY
Academic integrity is essential to maintaining an environment that fosters excellence in teaching, research
and other educational and scholarly activities. All suspected incidents of academic misconduct will be
referred to an Academic Integrity Facilitator for investigation. Unfortunately, some students are failed or
suspended for violations of academic integrity. Cheating is not tolerated at North South University. Don’t let
cheating destroy your hard-earned opportunity to learn.

ATTENDANCE AND CLASS PREPARATION POLICY

Attendance will be formally monitored. Every student is expected to contribute to class discussions.
Continuing, thoughtful and thorough participation in all aspects of the class will enable students to maximize
their benefit from this course. Some ground rules include:
• This class requires that you bring a calculator and class notes to each class.
• Attend with an open mind – seek to learn.
• Engage in class discussions – focus on substance/quality.
• Please email the professor in advance, if you will be absent, late, or have to leave early.
Case studies, articles and textbook reading assignments are to be read prior to coming to class. Class
discussions will be held in class, and everyone is expected to participate. If it is apparent that you have
repeatedly missed class and/or are unprepared for the discussion, points will be taken off your class
participation grade. Expect me to attend all class sessions. I expect the same of you. If I am to be absent, my
department chair or I will send you notice via email and Blackboard as far in advance as possible. If you are
to be absent, report please your absence in advance by sending me an email with the details and supporting
documentation.

CLASSROOM CONDUCT
Classroom conduct is about respect for the professor and respect for each and every individual student.
Please observe the following guidelines:
• Expect me to arrive on time for each class session. I expect the same of you. Expect me to remain for the
entirety of each class session. I expect the same of you.
• Expect me to prepare properly for each class session. I expect the same of you. Complete all background
reading and assignments. You cannot learn if you are not prepared. The minimum expectation is that for
each 1.5 hour class session, you have prepared by studying for at least twice as many hours.
• Expect me to participate fully in each class session. I expect the same of you. Stay focused and involved. You
cannot learn if you are not paying attention.
• EMAIL, WEB SURF, TEXT AND USE CELL PHONES AND IPADS BEFORE AND AFTER CLASS – NOT DURING.
• Tell your buddies and friends not to text you during class hours.
• Side conversations while the professor is lecturing, will not be tolerated.
• If you bring food or drink into the classroom, be courteous toward your fellow students and clean up after
yourself during the break.

Page 3 of 4 Center of Excellence in Higher Education - North South

University
 SCM-320
NORTH SOUTH UNIVERSITY Demand Planning
Department of Management and Fulfillment
LECTURE SCHEDULE Section: 2
Fall 2020

Page 4 of 4 Center of Excellence in Higher Education - North South

University