Production & Operations Management

Mercer University – Stetson School of Business & Economics

Spring Session 2008
Bachelor of Business Administration

MGT 382: Production & Operations Management Instructor: Scott R. Schultz

Meeting Day & Time: Wednesday, 5:00pm – 7:40pm Telephone: 478-301-2840
Contact Hours: Anytime Fax: 478-301-2331
Email: schultz_sr@mercer.edu Office: Engineering, 201G
Course Website: http://faculty.mercer.edu/schultz_sr/courses/index.html
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 Production & Operations Management
Mercer University – Stetson School of Business & Economics
Spring Session 2008
Bachelor of Business Administration

Course The purpose of this course if for students to analyze production and service
Description operation systems and their relationship with all other functions and activities in the
organization. Deterministic and probabilistic models will be used to support
decision making.

Class The objectives of the course are as follows:

Objectives 1. To increase understanding of the problems and opportunities faced by the
operations manager in manufacturing and service operations.
2. To develop an ability to apply operations management concepts in a variety of
settings.
3. To develop an understanding of operations management techniques in order to
be able to evaluate recommendations made by technical specialist in the field.

Prerequisites: MGT 363 & BUS 220 or MAT 226

Texts: Operations Management, 9th Edition, William J. Stevenson, McGraw-Hill Irwin

Higher Education, Boston, 2007 (ISBN 0-07-329092-0).
The Goal: A Process of Ongoing Improvement, 20th Anniversary Edition, Goldratt
and Cox, North River Press, Inc., 2004 (ISBN 0-88427-178-1).

Class Assignments & Evaluation

Assignments assignments by the specified date. Absence from class when an assignment is
announced is not an acceptable excuse. Assignments are graded for content as well
as grammer. All assignments are due at the beginning of the class. Late
assignments will be accepted one class period after assigned due date; however, an
automatic 10% reduction for that assignment will be taken.

Exams may consist of true/false, multiple choice, &/or short essay questions.
Exams
Letter Grade Points
Grading A 90-100
Structure B+ 87-89
B 80-86
C+ 77-79
C 70-76
D 60-69
F < 60

Assignments 10%
Evaluation Exam I 30%
Criteria Exam II 30%
Final Exam 30%

Instructional Design
Students are
required to Special Needs
complete all
 Production & Operations Management
Mercer University – Stetson School of Business & Economics
Spring Session 2008
Bachelor of Business Administration

Learning techniques employed for this course include lecture, small and large
discussions, case studies, videos, and computer software usage.

Students requiring accommodations for a disability should inform the instructor at

the close of the first class meeting or as soon as possible. If you are not registered
with Disability Services, the instructor will refer you to the Disability Support
Services office for consultation regarding documentation of your disability and
eligibility for accommodations under the ADA/504. In order to receive
accommodations, eligible students must provide each instructor with a “Faculty
Accommodation Form” from Disability Services. Students must return the
completed and signed form to the Disability Services Coordinator on the 3 rd floor of
the Connell Student Center. Students with a documented disability who do not wish
to use academic accommodations are also strongly encouraged to register with
Honor Code Disability Services and complete a Faculty Accommodation Form each semester.
For further information, please contact Carole Burrowbridge, Disability Services
Coordinator, at 301-2778 or visit the website at
http://www.mercer.edu/stu_support/swd.htm.

Every student is expected to adhere both to the letter and spirit of the honor
system as it relates to procedures and assignments for this course. As a
courtesy to the instructor and fellow students, all cell phones and pagers
should be turned off during class meetings.

Tentative Schedule
Date Topic Chapters
9-Jan Introduction to Operations Management 1
Competitiveness, Strategy and Productivity 2
16 Management of Quality 9
23 Product and Service Design 4
30 Strategic Capacity Planning for Products and Services 5
6-Feb The Goal
13 Exam I
Process Selection and Facilities Layout 6
20 Design of Work Systems 7
27 Location Planning and Analysis / Guest Speaker 8
5-Mar Spring Break
12 Quality Control / Guest Speaker 10
19 Forecasting / Guest Speaker 3
26 Exam 2
Inventory Management 12
2-Apr Aggregate Planning 13
JIT & Lean Operations
9 Lean Thinking 15
MRP & ERP 14
Scheduling 16
16 Supply Chain Management 11
23 Project Management / Review 17
30 Final (5:00pm - 7:40pm)
 Production & Operations Management
Mercer University – Stetson School of Business & Economics
Spring Session 2008
Bachelor of Business Administration