Job Analysis

Project Report

Job Analysis & Design of Work

Shweta Patel

2020 – 22

A Project Report
Submitted to Shanti Business School as a Part of the HRM Project
undertaken in this Institute

Date: 05/03/2021

i
 Job Analysis

Table of contents

Chapters Page No.

1 Job Description 5-6
2 Competency based job analysis 7

ii
 JOB DESCRIPTION

1) Name: Bharat Chauhan

2) Company Name: Just dial Ltd.
3) Job Title: Team Leader
4) Recommended salary grade:
5) Job family: Voice Department
6) Division: Higher Education
7) Department: Voice Department
8) Reports to: Manager(Functionally/Administered)
9) Location: Ahmedabad
10) Immediate Subordinate: IRO (Information Retrieval Officer)

SUMMARY
A Team Leader is responsible for leading, monitoring, and supervising a group of
workers in order to achieve organisational objectives. The Team Leader motivates
and inspires his or her team by creating an atmosphere that facilitates constructive
communication, team building, and versatility. The team leader's objectives must
be in line with the project's aim in order to guide the team toward its task.

OBJECTIVES OF THE JOB

a) Team organization and scheduling

b) One on One performance coaching and development.

c) Continuous process improvement and team enhancement.

d) Solve the grievances of the team members.

e) Make your team members achieve the targets.

f) Skills assessment.

g) Critical thinking and decision making.

3
Principal duties and responsibilities:

1) Respond to team member’s concerns, assist team members with challenges,

and monitor team member work for consistency and adherence to guidelines.
2) If the team manager is absent or out of the workplace, he or she provides
support and performs management responsibilities.
3) Encourages team members by communicating team priorities and determining
places where new training or skill tests are required.
4) Notifies team members of deadlines.
5) Creates methods to encourage team members to follow business rules and
meet success targets.
6) Holds team meetings to keep participants up to date on best practises and
ongoing goals.
7) Creates and distributes accurate and concise reports on team success, mission-
related goals, and deadlines.
8) Delivers excellent customer service, which includes communicating with
clients, responding to inquiries, and efficiently managing customer concerns.
9) Ensures that company branding materials and physical work environments
meet or exceed company presentation expectations.

REQUIRED KNOWLEDGE AND EXPERIENCE

1) Experience
2) In-depth knowledge of performance metrics.
3) Sense of ownership and pride in your performance and its impact on
company’s success.
4) Critical thinker and problem solving skills.
5) Team player.
6) Good time management skills.
7) Great inter-personal and communication skills.
8) Should be able to handle pressure.
9) Strong organisational skills to give team direction and motivate them to
achieve the desired goal of the company.

4
 COMPETENCY BASED JOB ANALYSIS

Competencies are clearly described as a person's demonstrable characteristics that

enable them to perform. Employment competencies are often observable and
measurable behaviours that are part of a job's requirements. It defines the job's basic
tasks based on job-specific competencies, and it informs the employee about their key
accountabilities, roles, and responsibilities.

Typical competencies included in the job description of a team leader include the
following:
1) Self-control
2) Providing solutions
3) Delivering results
4) Continuous improvement
5) Working with others
6) Developing people (team members)
7) Influencing
8) Leading
9) Achieve targets as a team
10) Co-ordination amongst the team members

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