The Mayo Clinic

STAKEHOLDERS

ACTOR What he can do on the Software Created

Management Reports are generated from the HMS for senior management to have a
clear understanding on the hospital’s revenue, expenses, bed
occupancy, and other details. The Management can access various
critical information in form of organized reports pertaining to:
 Bed occupancy for each day
 Doctors’ appointments and revenue generated through OPDs.
 Total number of OPD patients and admitted patients
 Which doctors generate the maximum revenue
 Total amount of earnings through OPD and admitted patients
 Total amount of earnings generated through laboratory and
radiology

Doctors  If a doctor needs to prescribe any tests for any patient, they
will be able to enter the same in HMS.
 Once Laboratory has uploaded the ready test reports on HMS,
the doctor can log in the system and enter the patient ID and
view them directly thereby eliminating need of paper reports.
Nurses  All the instructions given by the doctors for the nurse to follow
for each patient are entered in the system. While conducting
patient care the nurse just need to look up the system to
understand which medicine or what line of treatment, they are
required to give the patients. 

Administrativ  Patients Appointment Management

e Staff  Patient Registration
 Manage Hospital Bed Occupancy
 Billing Management
 Staff / Human Resource Management - Master Data as well as
daily time/shift data
 Storing Patient – wise Insurance data as applicable for claim
processing
Laboratory,  If a doctor needs to prescribe any tests for any patient, they will
Blood Bank & enter the same in HMS. This will be received by the laboratory
Radiation or radiation department directly. Once the patient’s tests are
Departments done, the reports are uploaded by the department in the HMS.
Patients  Patients can select the doctor they would like to visit based on
the appointment slot available for that doctor
 System shall send email and SMS reminders to the patient one
day prior to the appointment date to remind the patient of the
appointment. 
 Patient registration will be done in the HMS.
 Patients Insurance data will be stored in HMS at the time of
registration for claim settlement
 There will be single billing taking place for patients instead of
 multiple bills.
 Patients unique id will be generated in the HMS that shall
locate their past medical history data as well as their current
records.
 Patient Id will remain active from the time of creation until
their checkout from the hospital

Scope (Functional):

1. Patients appointment management:

The timings of all the hospital doctors to be displayed on the website. Patients can select
the doctor they would like to visit based on the appointment slot available for that
doctor. The system shall book the appointment for that patient with the doctor selected.
2. Appointment Reminders:
System shall send email and SMS reminders to the patient one day prior to the
appointment date to remind the patient of the appointment. 
 
3. Patient registration:
When a new patient comes to the hospital, they are registered in the system. The system
can store all medical records of the patient and their medical history. The registration
staff will give each patient a patient ID. This ID will be used by the patient throughout
their stay in hospital. The patient ID will be deleted from the system when the patient
checks out.
4. Bed occupancy:
It keeps tracks of all the beds in the hospital. It will show the list of all the occupied and
unoccupied beds in the hospital. Every 6 hours, the person in charge for the hospital
floor will update the bed occupancy. 
5. Billing:
HMS will total up all the expenses of a patient at one time and produce a complete bill at
the end of the consultation or at discharge. This will save time and effort for each
department as they need not produce separate bills for a single patient.
6. Laboratory, blood bank, and radiation departments to be managed:
If a doctor needs to prescribe any tests for any patient, he will enter the same in HMS.
This will be received by the laboratory or radiation department directly. The patient’s
tests are done, and the reports are uploaded by the department in the HMS. The doctor
can log in the system and enter the patient ID and view them directly. This eliminates
the need of paper reports and retrieval is also easy. 
6. Reports:                                                                                                              
         Reports are generated from the HMS for senior management to have a clear
understanding on the hospital’s revenue, expenses, bed occupancy, and other details. 
8. Staff Management:                                                                                                                       
        It stores the names and timings of the nurses and ward boys on duty with their
respective ward numbers. 
9. Instructions for patients:
        All the instructions given by the doctors for the nurse to follow for each patient are
entered in the system. While conducting patient care the nurse just looks up the system
to understand which medicine or what line of treatment,              they need to give the
patients. 
 10. Insurance
         In case of patients that have insurance, all the insurance details are to be stored in
the system for claim processing. 
 
11. Management would like the following reports:
 
 Bed occupancy for each day
 Doctors’ appointments and revenue generated through OPDs.
 Total number of OPD patients and admitted patients
 Which doctors generate the maximum revenue
 Total amount of earnings through OPD and admitted patients
 Total amount of earnings generated through laboratory and radiology

Stakeholder Major Value Attitudes Major Interests Constraints

Management improved Strong cost savings none
employee Commitment must exceed
productivity; development
cost savings and usage
and reduced costs
wastage,
Reduced
Canteen
manpower
Canteen Staff more concern about job training for
efficient use downsizing; preservation staff in
of staff time receptive Internet usage
throughout needed;
the day; delivery staff
higher needed
customer
satisfaction
Employees better food strong simplicity of Social value of
selection; enthusiasm, use; reliability eating lunches
time of delivery; together may
savings; availability of hamper
convenience food choices
Payroll no benefit; recognizes the minimal Will it require
Department needs to set value to the changes in payroll
up payroll company and current payroll software
deduction employees applications changes
registration
scheme
Canteen/Menu increased receptive Simple to might not
Manager sales; operate; have staff and
reduction in concern about capacity to
 food resources for handle order
wastage; delivering levels;
efficiencies meals Computer
literacy
required

WORKFLOW OF THE PROPOSED SYSTEM

Create a pictorial workflow for the proposed system.

SCOPE using Use Case Diagram (UML)

Create a use case diagram including all the actors and processes for an end to end process of the
system.

IN SCOPE

● Mention the name of features and what they are used for. You can also mention the
system reports generated and what will they be used for.

OUT OF SCOPE

 What are the facilities or features the are out of scope or cannot be implemented at
present? You can also mention caveats.

ER Diagram for HMS

Create an ER Diagram for the system you have designed.

Data Flow Diagram for HMS

Create a Data Flow diagram for the hospital management system you have designed.

Flow chart for patient admission

Create a Flow Chart to depict how patient admission will be done.

FUNCTIONAL REQUIREMENTS

 Write down all the functional requirements for the system.

NON-FUNCTIONAL REQUIREMENTS
 Write all the nonfunctional requirements for the system.
System Requirement:
Usability:

Screen Wireframes
Create wireframes for every screen that will appear to the users of the system.