SUBMITTED TO:

MA’AM NOOR HAYA ADNAN

ASSIGNMENT
SUBMITTED BY
HRM JAVARIA MUGHAL
 Carter Cleaning Company

1. In general, what can Jennifer do to improve her employee interviewing practices? Should
she develop interview forms that list questions for management and non-management
jobs? If so, how should these look, and what questions should be included? Should she
initiate a computer-based interview approach? If so, why and how?

“As the para demonstrates, Carter Cleaning Company's interviewing and hiring process is
ineffective and unstructured. One solution is for managers to use a structured interview guide as
a tool to improve interviewing techniques. A structured interview is a better way to approach
potential applicants because it necessitates more preparation from the interviewer.

Jennifer will need to create a distinct list of questions for line managers and the non-management
personnel who will be participating in the interview. During the interview, there are two types of
questions that might be asked: structured and unstructured. Non-managers can benefit from an
informal procedure because there is no set format. However in structured, more detailed list of
questions are asked to determine a better approach on each candidate; these types of structure
questions will help line-managers avoid asking the wrong questions or not asking enough.”

Non-managerial position can also use a list of situational or behavioral question. Situational
inquiries are hypothetical questions on how they would handle a scenario in the workplace;
Examples would be how would you treat an angry customer? The issue I think is prevalent
because at one point in time we all deal with angry clients, regardless of the position we hold.
Another question can be about work pressure and how to handle it, Example describe a time
when you were under work pressure? Behavioral questions are experiences, and the type of
questions to ask would be something like what actions do you take in consideration when you
disagree with your boss? Have you handle a difficult situation with a co-worker? “

A computer-based interview approach is a great tool to use. The interview consists of multiple
choice questions related to background, education, skills, knowledge and work attitudes. This
technique will help Jennifer’s non-management team feel more comfortable assessing the test
result before conducting a face-to-face or panel interview. “
2. Should she implements a training program for her managers, and if so, specifically what
should be the content of such an interview-training program? In other words, if she did
decide to start training her management people to be better interviewers, what should she
tell them and how should she tell it to them?

“She should implement the training program for her managers, which can be; Experiential
learning term for role-play. This effective technique for improving supervisors’ interviewing
skills uses online pre-work, engaging facilitation through, simulation, practice sessions, movie
clip demonstration and online follow-up to create a personalized learning experience. It connects
different dimensions of interviews delivered both virtually and in-person to create personalized
action plans for the candidates.
“Recruiters conducting mock interviews, followed by supervisors practicing their own
interviewing skills for critique by the recruiters is a starting point from which supervisors
develop their individual style of interviewing job candidates. Training have to encompass
behavioral interview questions and situational interview questions, whilst to apply every and the
styles of questions that first-rate decide a process candidate's suitability.”
“She need to tell her managers that an interview-education software for her managers could be
beneficial. An education software need to be designed and delivered. She need to teach managers
with inside the capacity pitfalls that arise with inside the interviewing technique and offer
possibility for exercise with mock interviews with inside the education consultation in order that
supervisor get to apply the abilities they research and turn out to be snug with the technique. She
need to inform her managers that every interview is critical due to the fact a person you
interview may be to your group. Doing your high quality to make sure you are hiring the proper
individual for, now no longer most effective the activity however additionally your team will
most effective gain the workflow of the enterprise with inside the end.”