Professional Documents
Culture Documents
Dear student,
In this pack you’ll find the ten exercises and two additional resources you’ll need for this
course (32 pages). Feel free to print them now and complete them as you go. However, if
you’d prefer to print them one at a time that’s OK too as I’ve added each exercise or
resource to the appropriate lesson video.
Happy writing!
Mark
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CONTENTS
If your work does not have a clear objective, why are you writing it? The best objectives are
SMART objectives. This means they are:
S - Specific
M - Measurable
A - Assignable
R - Realistic
T - Time bound
Task – Think of something you need to write. Write your SMART objective in the boxes below.
Think of some things that you need to write, or write regularly. This could be anything from a simple
email to a lengthy report, it doesn’t matter. Think carefully about everyone who will read it. Now,
in the boxes below, answer the questions as clearly and fully as you can.
3. What do you know about them? How can this help you?
4. Why are you writing to them? Is writing the best way to communicate with them?
6. What will your readers feelings likely be after reading your work? How does this affect what
you write?
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Think of the different people or groups that you write to regularly. What sort of impression do you
want to give these people? How do you want them to feel about you or your organisation? Don’t
say you want them to like you, or think your company is good. Be specific!
Complete the following boxes for different readers of your documents. Think about how this will
affect how you write.
My document is:
My reader is:
When they have read my document, I want them to think that I am/ that my company is…
My document is:
My reader is:
When they have read my document, I want them to think that I am/ that my company is…
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STRUCTURE PRACTICE
We’ve just looked at three ways of getting your ideas out of your head and onto the screen – Post-It
Notes, a Mind-Map and a structured list. And we looked at a method for deciding which of your
ideas are most important – COULD-SHOULD-MUST.
Remember, you can only find out which techniques work best for you by practicing them. It’s well
worth the effort.
Suggested answers
A ‘nominalisation’ is when you use a noun instead of a verb. Avoid this whenever you can.
So instead of, “We will produce an assessment of the project.” write, “We will assess the
project.” Using verbs in this way makes your writing more engaging and interesting to read.
Here is a list of commonly used nouns that can be turned into verbs. Cover up the list of
verbs and see if you can work out what they might be. Can come up with a better, simpler
alternative? For example, instead of changing ‘demonstration’ to ‘demonstrate’, you could
use ‘show’?
Achievement Achieve
Action Act
Agreement Agree
Appearance Appear, seem
Application Apply
Approval Approve
Arrival Arrive
Assessment Assess, review, check, evaluate
Transition Transit, change
Commitment Commit, promise, agree to
Communication Communicate, tell, email, call
Conclusion Conclude, decide
Confirmation Confirm
Consideration Consider
Consultation Consult, discuss
Continuation Continues
Contribution Contribute, give, help
Decision Decide
Definition Define
Demonstration Demonstrate, show
Description Describe
Determination Determine
Development Develop, produce, make, create
Discussion Discuss
Donation Donate, give
Editing Edit
Employment Employ
Enhancement Enhance, improve, upgrade
Enrolment, re-enrolment Enrol, re-enrol
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Evaluation Evaluate
Examination Examine, check
Expectation Expect
Explanation Explain
Implementation Implement, set up, install
Implication Imply, suggest
Indication Indicate, show, prove
Inspection Inspect, check
Instruction Instruct, teach, tell
Intention Intend, mean
Introduction Introduce
Investigation Investigate, check
Leadership Lead
Mentoring Mentor, coach
Notification Notify, tell, email, call
Observation Observe, see, notice
Ownership Own
Payment Pay
Performance Perform, act, sing, do
Prioritisation Prioritise, order, rank
Progression Progress, improve
Reaction React, respond, reply
Recommendation Recommend
Reduction Reduce, cut back
Referral Refer
Refusal Refuse
Rejection Reject, deny
Relocation Relocate, move
Replacement Replace, change
Requirement Require, must
Resistance Resist
Resolution Resolve, decide, agree
Review (as a noun, “ We will produce a Review (as a verb, “We will review…”)
review.”)
Revision Revise, change, edit
Ruling Rule, decide, order
Solution Solve, fix
Statement State, say
Suggestion Suggest
Training Train
Transformation Transform, change
Translation Translate
Undertaking Undertake, do, promise
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MORE NOMINALISATIONS
A nominalisation is when a noun (a thing) is used instead of a verb (a doing word). The
result is bloated, boring, bureaucratic writing that will send your reader to sleep.
My appeal concerns the Board sub-committee’s decision that the offices move
from London to Birmingham. My expectation is that they will provide me with
an explanation as to their lack of a consultation with employees. I have asked
for a review and for them to take an alternative decision. I hope to receive a
communication from them within a week. If my appeal fails, a referral will be
made to the Chief Executive.
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Suggested Answer – I have underlined each of the verbs that used to be a noun. If this is
different to your answer, that’s OK. Make sure you have changed as many nouns into verbs
as you can and that you have made it as clear and simple as you can.
The text on the following page is about ‘Best Value Reviews’ of local health and social services. The
subject isn’t important and you don’t need to know anything about these services (I don’t!). The
text, including the title, is just over 200 words long.
Delete any redundant words, phrases or whole sentences. Then adjust the text to make your new,
shorter sentences work.
Task 2 – Start from scratch. Re-write the text, keeping your work to about 70 words
Sometimes it’s easier to start again, especially if you have to make something a lot shorter or if the
original really isn’t very good. Read the text, understand what it is saying, make a note of the main
points and then re-write the whole piece.
Think about…
The Best Value reviews are also specifically aimed at encouraging the
promotion of flexible collaborative arrangements between both
health and social services, and to enable the facilitation of the removal
of constraints from the existing systems, introducing key new
incentives to achieving joint working arrangements and dynamic co-
operative ventures between these two key areas of service. This sea
change is aimed at empowering individuals to feel increased
commitment to the mindset of on-going co-ordination which will
ultimately enable improvement of services for care clients by means
of optimal planning and co-ordination in the delivery of care services
across the interface between health and social services, targeting the
ability to achieve resource waste reduction and increased care client
satisfaction at all levels.
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Clean version:
BEST VALUE REVIEWS: FLEXIBLE WORKING FOR HEALTH AND SOCIAL
SERVICES STAFF
Best Value reviews drive up standards in local authorities and ensure that
resources are used efficiently. They also promote collaboration between health
and social services. Best Value Reviews empower people, increasing their
commitment to planning and co-ordinating care across health and social
services, reducing waste and increasing client satisfaction.
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Task 2 – Start from scratch. Re-write the text, keeping your work to about 70 words
Sometimes it’s better to read something, make sure you fully understand it, and re-write it
in clear, simple words. This is now 62 words long, including the title.
SIMPLIFYING SENTENCES
1. At this moment in time it is currently impossible to determine the precise cause of the
incident.
2. My father-in-law, who by profession is a lawyer, has told his daughter, my wife, that I
should take legal action.
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3. I now want to say, in as few words as possible, what the crux of my argument, the
reason I am here today, standing before you right now, is.
4. I am sure that between all of us, with so many ideas, and so many suggestions, we
should be able, between us, to discuss and agree a way forward to solve this problem.
5. The board has received a commitment from the planning committee that their report
will be published on Wednesday.
8. When do you think the general public, as a whole, will begin to feel the benefits and
improvements of an upturn in the economic performance of the economy?
9. At the end of the day, this company needs to grasp the nettle and think outside of the
box if we are to survive in an ever increasingly competitive market.
10. Hi Mike, Sue called about Mary earlier. Can you go and see her please?
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11. It is important that, as our market becomes more crowded and as technology becomes
more sophisticated, we do what we can to meet and exceed the demands of our
customers while also keeping costs down if we are to continue to maintain our position
in this market.
12. The Technical Specifications Officer will be your principle interface during your period of
induction.
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My suggestions
1. At this moment in time, it is currently impossible to determine the precise cause of the
incident.
This is quite long-winded. ‘Currently’ and ‘at this moment in time’ mean the same
thing. ‘Impossible to determine…’ sounds very bureaucratic and formal.
My suggestion:
At the moment, we do not know what happened.
2. My father-in-law, who by profession is a lawyer, has told his daughter, my wife, that I
should take legal action.
‘Who by profession is’ and ‘his daughter, my wife’ is just padding.
My suggestion:
My father-in-law, a lawyer, said I should take legal action.
3. I now want to say, in as few words as possible, what the crux of my argument, the
reason I am here today, standing before you right now, is.
Get on with it! This is the opposite of saying something ‘in as few words as possible’.
My suggestion:
My argument is…
Or, as it is a speech, and a flourish may be appropriate:
I stand here before you to say one thing…
This gets across the anticipation, but far more effectively and briefly.
4. I am sure that between all of us, with so many ideas, and so many suggestions, we
should be able, between us, to discuss and agree a way forward to solve this problem.
Again, this has lots of padding and repetition.
My suggestion:
I am sure that between us we can solve this problem.
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5. The board has received a commitment from the planning committee that their report
will be published on Wednesday.
This has unnecessary detail and includes a nominalisation. The noun ‘published’ can be
swapped for the verb, ‘publish’. Also, it will probably be clear from who is speaking or
writing that they represent the board, making the opening unnecessary.
My suggestion:
The planning committee will publish their report on Wednesday.
8. When do you think the general public, as a whole, will begin to feel the benefits and
improvements of an upturn in the economic performance of the economy?
This contains lots of padding and repitition, where different words mean the same
thing. For example, ‘the economic performance of the economy’. What other sort of
performance for an economy is there, apart from economic?
My suggestion:
When will people begin to feel the benefits of a stronger economy?
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9. At the end of the day, this company needs to grasp the nettle and think outside of the
box if we are to survive in an ever increasingly competitive market.
This is full of management speak and cliché. It’s just horrible.
My suggestion:
We need to think creatively if we are to survive in an increasingly competitive market.
10. Hi Mike, Sue called about Mary earlier. Can you go and see her please?
This is confusing. Should you go and see Sue or Mary?
My suggestion:
Hi Mike, Sue called about Mary earlier. Can you go and see Sue please?
11. It is important that, as our market becomes more crowded and as technology becomes
more sophisticated, we do what we can to meet and exceed the demands of our
customers while also keeping costs down if we are to continue to maintain our
position in this market.
This sentence is 48 words long and contains several ideas – a crowded market, meeting
customer needs, reducing costs. This sentence could be confusing and a little dull. It needs
to be more focused and split into more than one sentence.
My suggestion:
We operate in a competitive market. We need to do all we can to exceed our customer’s
demands and keep costs down if we are to succeed.
12. The Technical Specifications Officer will be your principle interface during your period
of induction.
This sounds very formal and bureaucratic. What is the Technical Specifications Officer’s
name? Why say ‘principal interface’? Are you a piece of computer hardware?
My suggestion:
Frank, the Technical Specifications Officer, will be your main point of contact during your
induction.
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PROOFREADING EXERCISE
For millions of years, since we were just apes in the trees, our minds have
developed to spot patterns in the chaos. This ability has been esential to the
the survival and development of the human race. It meant that we could spot
a sabre-toothed tiger or an enemy hiding in the long grass. It is why we have
such extraordinary imaginations. Its why we are afraid of the dark.
But this is not a useful when we write. This ability to ‘see’ things that are not
necessarily there can be a real problem. In fact, this ability of ours is so
powerful that we can quite happily read words that should be utter gibberish.
Look at this, according to research at Cambridge university:
“it dseno't mttaer in waht oderr the lterets in a wrod are, the olny
irpoamtnt tihng is taht the frsit and lsat ltteer be in the rhgit pclae. The
rset can be a taotl mses and you can sitll raed it whoutit a pboerlm. Tihs
is bucseae the huamn mnid deos not raed ervey ltteer by istlef, but the
wrod as a wlohe.”
Our brain looks at the letters in the word and work out what they mean. In
other words, the word’s we read are the ones that we expect to be there, not
necessarily the words that actually are on the page. This is especially the case
when we writing the words ourselves.
When you compose something, no matter how simple or complex. Your brain
has a good idea of what you’re trying to say. Clear writing comes form clear
thinking after all. But when you read your work again to check for errors, your
brain prefers to remember what you intended to be there rather that to see
what actually is.
The best way, to get around this particular evolutionary quirk is by-pass you’re
brain altogether and use someone else’s. By asking someone else to proofread
your work you instantly get past your own knowledge of what should be there.
Their fresh perspective will give them a huge advantage in finding any mistakes
and in commenting on the quality of the work. This makes proofreading a
essential part of the editing process. Proofreading takes practise, but it’s an
important skill to have.
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But this is not a useful when we 4. Either delete the extra a before
write. This ability to ‘see’ things useful or add a word such as ability
that are not necessarily there can be or skill after useful.
a real problem. In fact, this ability
of ours is so powerful that we can
quite happily read words that
should be utter gibberish. Look at
this, according to research at
Cambridge university: 5. University should have a capital
letter because it is a name.
“it dseno't mttaer in waht oderr the
lterets in a wrod are, the olny
irpoamtnt tihng is taht the frsit and
lsat ltteer be in the rhgit pclae. The
rset can be a taotl mses and you can
sitll raed it whoutit a pboerlm. Tihs
is bucseae the huamn mnid deos
not raed ervey ltteer by istlef, but
the wrod as a wlohe.”
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Our brain looks at the letters in the 6. One of either brain or work must
word and work out what they be plural. So either ‘Our brains…
mean. work out…’ or ‘Our brain… works
out…’
In other words, the word’s we read
are the ones that we expect to be 7. Plurals don’t have an apostrophe.
there, not necessarily the words It should be ‘words’.
that actually are on the page. This is
8. It should be are writing or have
especially the case when we writing
written.
the words ourselves.
9. This is not a sentence. Rather
When you compose something, no
matter how simple or complex. than a full-stop, it should have a
Your brain has a good idea of what comma after complex.
you’re trying to say. Clear writing 10. It should be from, not form.
comes form clear thinking after all. Spell check won’t help you with this
But when you read your work again
one!
to check for errors, your brain
prefers to remember what you
intended to be there rather that to 11. It should be than, not that.
see what actually is.
The best way, to get around this 12. This comma should not be here.
particular evolutionary quirk is by-
pass your brain all together and use 13. The word ‘to’ is missing – ‘is to
someone else’s. By asking someone by-pass…’
else to proofread you’re work you 14. It should be your, not you’re
instantly get past your own
(your are).
knowledge of what should be there.
Their fresh perspective will give
them a huge advantage in finding
any mistakes and in commenting on
the quality of the work. This makes 15. It should be an, not a.
proofreading a essential part of the
editing process. Proofreading takes 16. Practise (noun) should be
practise, but it’s an important skill to Practice (verb). Be suspicious of all
have. commonly misspelled words and
check their meaning using Word’s
‘synonyms’ function or by looking
them up in a dictionary.
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This is a useful checklist to keep to hand when reviewing and editing your own work. You
might also find it useful to structure your comments when reviewing other people’s work.
The secret to good editing is to slow down, celebrate your mistakes and be your reader’s
best friend.
Objective testing – What did you want your document to achieve? Does it? Does it follow a
logical structure, make an emotional connection and underline the credibility of the
author? Does it lead your reader to your objectives?
Brevity – Can you write the same thing but with fewer and/or shorter words? Is the whole
piece too long or too short? Is your average sentence length between 15 and 20 words?
Clarity – Is you work written in Clear English? Are your sentences active? Does your work
make sense? Would your mum understand it? Have you used headings and sub-headings to
lead your reader through your work?
Eye-catching – Does it pass the 20 second (or 2 second) test and grab your reader’s
attention?
Due diligence – Have you checked for spelling and grammatical errors? Have you double
checked your facts?
Read aloud – Have you read your work aloud to check for errors and improvements?
Proofreading – If your document is important, have you asked someone else to proofread
it?
Hard data – Have you checked the readability of your work with a service such as
www.read-able.com or www.hemingwayapp.com?
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