Individual Perspective of Organization

 Continuous Learning
 Creating Right Perception
 Building Positive Attitudes and Values
 Having Personality and Emotions Compatible at Work Place:
 Maintaining Stress-free Individuals and Environment
 Keeping Individuals and Teams Motivated and providing Job Satisfaction:

Small and large group perspective of the organization

 Group Formation and Structure:

 Communication
 Conflict Management
 Team Building and Leadership
 Power and Politics

Components of organization structure

 Division of Labour
 Delegation of Authority
 Departmentation
 Span of Control
 Tall and Flat Structure

Theories of learning

 Classical Conditioning
 Operant Conditioning
 Cognitive Learning
 Social Learning

Formation for group

 Psychological Factors :
 Social factors
 Security factors
 Economic factors
 Cultural factors
 Proximity, Interaction, Interest and influence

Types of work groups

 Formal group
o Command group
o The committees
o The team
o Self-managed work team
 In-formal group
o Friendship Groups
o Interest Groups
o Small vs large groups
Sources of power

 Formal Power
o Legitimate Power
o Reward Power
o Coercive Power
o Information Power :
 Informal Power
o Expert Power
o Referent Power
o Charismatic Power

PROCESS OF OBTAINING POWER

 Friendliness
 Making oneself Irreplaceable
 Networking with Pwerful People
 Building Coalition
 Being Assertive and Establishing Credibility
 Building Pressure

Organizational development process

 Initial Diagnosis
 Data Collection
 Data Feedback
 Selection of Interventions
 Implementation of Interventions
 Action Planning and Problem Solving
 Team Building
 Inter-group Development
 Evaluation and follow up

Roles of managers

 Interpersonal Roles
o Leading
o Liaison
o Symbol/Figurehead
 Informational Roles
o Monitoring
o Sharing information
o Spokesperson
 Decisional Roles
o Taking initiative
o Handling disagreement
o Allocating resources
o Negotiating
STRATEGIES FOR CHANGE OF BEHAVIOUR

o Identify the Behaviour to be Learnt

o Baseline Performance
o Functional Analysis
o Intervention Strategy
o Evaluation of Performance

DETERMINANTS OF PERSONALITY

o Biological Factors
o Heredity
o Brain
o Physical Features
o Family Factors
o Socialisation Process
o Identification Process
o Birth Order
o Environmental Factors
o Situational Factors

Maslow need for

o Physiological Needs
o Safety Need
o Social Needs
o Esteem Needs
o Self-actualization Needs:

DETERMINANTS OF JOB SATISFACTION

o Organisational Determinants
o Wages
o Nature of Work
o Working Conditions: G
o Job Content
o Organisational Level
o Opportunities for Promotion
o Work Group
o Leadership Styles
o Personal Determinants
o Personality
o Age
o Education
o Gender Differences

Development of group

o Forming Norming Adjourning

 o Storming Performing

GROUP COHESIVENESS

o Size of the Group

o Homogeneous Character of Group Members
o Success of Group
o Competition with Other Groups
o Exclusiveness

FACTORS INFLUENCING ORGANISATIONAL POLITICS

o Individual Factors
o Organisational Factors

GENESIS OF ORGANISATIONAL BEHAVIOUR

o Psychology
o Sociology
o Social Psychology
o Anthropology
o Political Science
o Economics
o Engineering
o Medicines
o Semantics

CAUSES OF STRESS

o Intra Organisational Factors

o Individual Factors
 Personality and individual differences
 Family Problems
 Economic Problems
 Life Styles
o Organisational Factors:
 Working Conditions
 Organisational Tasks
 Administrative Policies and Strategies
 Organisational Structure and Design
 Organisation Process and Styles
 Organisational Leaderships:
 Organisational Life Cycle
 Group Dynamics
o Extra-Organisational Factors
 Environmental Factors:

MODELS OF MEN

o Rational Economic Man Model: Complex Man Model

o Organisational Man Model
o Social Man Model
o Self Actualizing Man Model