[ALERT] 48 Non-Compliance Points accumulated: Your store in Lazada Malaysia has

been deactivated.

2 messages

Lazada.com.my <noreply@support.lazada.com.my> Fri, Nov 5, 2021 at 6:54 PM

To: seller-hcc-my@sellinall.com

Dear MY4N9UFCU8,

Your store on Lazada Malaysia has been deactivated. We have taken this action because you have exceeded 48
non-compliance points as of 2021-11-05 19:54:25.

All pending orders that are yet to be fulfilled will be cancelled. Your customers will be notified separately. Please
note that some Lazada features such as the Lazada University, Partner Support Center, and Seller Center access
will no longer be available.

If you would like to appeal, please send us an email at policyappeal@care.lazada.com and attach supporting
documents to supplement your appeal request.

We are committed to building a trusted and reliable platform for the community therefore all sellers are required to
comply with our policies. Lazada Seller Policies can be found at our Policy Library in Help Center.

Thank you.

Lazada.com.my

Kedai anda di Lazada Malaysia telah ditutup. Kami telah mengambil tindakan ini kerana anda telah melebihi 48
mata terkumpul bagi pelanggaran dasar pada 2021-11-05 19:54:25.

Semua pesanan yang masih belum selesai untuk produk ini akan dibatalkan. Pembeli anda akan dimaklumkan
secara berasingan. Adalah dimaklumkan bahawa beberapa akses di platform Lazada seperti Lazada University,
Partner Support Center, dan Seller Center tidak lagi tersedia.

Jika anda ingin membuat sebarang rayuan sila hantarkan emel kepada kami di policyappeal@care.lazada.com
serta lampirkan dokumen bagi menyokong rayuan anda.

Kami komited dalam membina sebuah platform yang dipercayai oleh komuniti maka semua penjual dikehendaki
mematuhi dasar-dasar yang ditetapkan. Polisi kami boleh didapati di Policy Library.

Terima kasih.

Salam sejahtera,

Pasukan Lazada Malaysia anda

Lazada.com.my
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Sarah Dyah Ayu <sarahdyah@sellinall.com> Tue, Nov 9, 2021 at 10:41 AM

To: Lazada.com.my <noreply@support.lazada.com.my>, policyappeal@care.lazada.com
Cc: seller-hcc-my <seller-hcc-my@sellinall.com>

Hello,

i'm Sarah for Belcanto Violins at seller-hcc-my@sellinall.com

i've never aware of non-compliance points or anything on my account, just do similar task everyday and maintain
Sponsored Ads, 
even haven't see any of kindly reminder about any points and suddenly my account got deactivate.

Could you please help to make it active again? if there's anything that Lazada need from us surely will do our best to
provide

Thank you
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