What are my consumer rights?

Lesson plan (flipped learning resources)

Learning objectives/intentions • What are my consumer rights?

• Students know some of the rights and
responsibilities of consumers when buying
goods and services
• Students can describe how to exercise
both rights and responsibilities as a
consumer of goods and services
• Students understand that people
who are selling goods and services
do so to make money, and that it
is the consumer’s responsibility to
find out as much as possible before
making a choice
Resources and equipment
•  What are my consumer rights?
interactive activity (pre-activity quiz,
video and post-activity quiz)
• What are my consumer rights?
presentation
• Rights or no rights interactive activity
activity sheet
• Individual whiteboards (optional)
Preparation required
• Read through the flipped learning
resources: What are my consumer
rights?
• Familiarise yourself with the lesson plan
and presentation
• Print and prepare activity sheets
as required
• Plan time in the previous lesson to
introduce students to the flipped learning
process and set their ‘at home’ task
Before the lesson
Prior to the lesson, students are required
to complete the What are my consumer
rights? interactive activity at home.

Getting started
(10 minutes)
‘What are my consumer rights?’
presentation slide 2
Students discuss the rules and laws that they
know apply to buying and selling goods. Using
students’ thoughts and ideas, as a class compile
a list of the main rules and laws that exist to
protect consumers.

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 What are my consumer rights?
Lesson plan (flipped learning resources)

Main activities
(40 minutes)
Presentation slides 3-24, ‘Rights or no rights?’
interactive activity
Use the Sometimes/Always/Never activity
(presentation slides 3-19) to test your students’
knowledge and misconceptions regarding
consumer rights and laws. You could invite
students to share their answers on individual
whiteboards, by raising their hands, or even by
moving to a certain area of the room. Once
students have made their choice, they need to be
able to justify it. This can be done in their groups
or by sharing their thoughts with the class.
Presentation slides 20-22 will help the students to
recap what they have learned in the Sometimes/
Always/Never activity.
Use the information from the What are my
consumer rights? interactive activity that the
students completed at home, and the Sometimes/
Always/ Never class activity, to complete the
Rights or no rights interactive activity.
AfL opportunity
• Can students name some of the
responsibilities of consumers?
• Can students explain the links between
consumer rights and consumer
responsibilities?
Extension activity
• Discuss why customer care and satisfaction
are an important part of a business
• Create a presentation on consumer rights,
including: physical and digital products,
reasons businesses sell goods, and
responsibilities of consumers
Websites that they could use:
• citizensadvice.org.uk/consumer
• consumercouncil.org.uk
• which.co.uk/consumer-rights

AfL opportunity
• C
 an students give some examples
of consumer rights?
Following the interactive activity, use
your students’ learning to stimulate a class
discussion using the following questions:
• What responsibilities do consumers have?
• Why do they have these responsibilities?
Plenary
(10 minutes)
Presentation slide 25
Ask students to work in groups and decide five
things they feel people should know about
consumer rights. Once they have made their
lists, invite some groups to share their ideas.
Set the What are my consumer rights? activity
sheet as homework (see next page).

Use this discussion to highlight to students and to

help them understand that people who are
selling goods and services do so to make money,
and that it is therefore the consumer’s
responsibility to find out as much as possible
before they choose to make a purchase.

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 What are my consumer rights?
Lesson plan (flipped learning resources)
Take it further – opportunities
for independent learning
Students could:
• Find out what the policies are for returning
goods at their three favourite stores
• Research one big retail company and find out
what their customer service policy is. How do
they train their staff? What information do
they have for their customers?
• Consider if the internet makes it easier for
dishonest companies and individuals to take
advantage of consumers
• Explain why consumers should complain
about poor products and service, even if it
takes time and effort
• Consider if there are other consumer rights
that they would change or any they would
add; they need to justify their answer
Additional support
Students could work in mixed-ability groups.
Homework
Presentation slide 26, ‘What are my consumer
rights?’ activity sheet
Students complete the activity sheet, which tasks
them to research consumer rights in specific
situations using the consumer information
websites. They need to ensure they describe the
consumer rights and how to exercise them.
The situations presented are:
• Returning faulty goods
• Something is advertised at the wrong price
• If a company goes out of business
• If something you order doesn’t arrive
• If organisers cancel an event, such as a
concert or a sporting event, that you have
tickets for
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