Description of All Errors-En - A

Page 1 von 37 Troubleshooting / Error Handling EDITOR HFe
Troubleshooting
Information No. 06221070-en_A Page 1 of 37

Version A Priority Annex -
Released 21.04.2017 by Mirco Lukas
Product EDITOR HFe Affected ID No.
Title Troubleshooting / Error Handling EDITOR HFe
1 SAFETY 2
2 WARNING SIGNALS 2
2.1 Acoustic signals 2
2.2 Visual signals 2
3 OVERVIEW OF ERROR MESSAGES AND WARNING MESSAGES 3
4 TROUBLESHOOTING 5
5 IGBT CHECK-UP 34
5.1 Preperation of the generator 34
5.2 IGBT check 36
5.3 Connection table 37
6 HIGH VOLTAGE TRANSFORMER CHECK-UP 37
1 Safety
Only qualified and trained technicians are allowed to carry out repairs and maintenance on the X-ray
generator EDITOR HFe. All individuals authorized to use this equipment must be aware of the danger of
excessive exposure to radiation. In addition, it is important that all authorized personnel are familiar with
the regulatory standards in their country.
CAUTION
Even if the generator is switched off there are still components, inside of the generator
cabinet, which are electrically live!
Only qualified and trained service personnel may open the cabinets!
Incorrect handling can result in danger to life!
2 Warning signals
2.1 Acoustic signals
With the built-in buzzer, the user is informed about special conditions of the installation:
 A short sound signalizes the end of an x-ray exposure.
 A modulated sound lasting 1s in case of an error.
2.2 Visual signals
The following optical indication signals are used:

 During preparation phase, the radiation symbol is blinking
 If radiation is switched on the radiation symbol is illuminated on the panel.
 A faulty exposure or an error illuminates the yellow LED in key No. 15.
 Mini console
 The other keys possess green LEDs which show their status of activation.
 Error Message is shown on the display
3 Overview of error messages and warning messages

3 types of errors can happen in HFe generator and each type of these errors require different type of
reset to come out of the error status. Following table lists, which errors numbers require what type of error
reset.
Generator behavior after error reset:
1. Set parameter remain unchanged.
2. Generator start a warm start. Default start parameters are set after reset.
3. Generator needs a restart. Default start parameters are set after reset.
number Error / Warning number Error reset

1 2 3
1 Error tube kV max X
2 error control A max X
3 error tube mA max X
4 Error tube +-kV diff X
5 Error tube +-mA diff X
6 Error ROM test X
7 Error RAM test X
8 Error unknown X
9 Error no Tube kV X
10 Error tube kV too high X
11 Error inverter overload ( > 150000WS) X
12 Error comm. send timeout X
13 Error checksum E²Prom X
14 Error watchdog X
15 Error comm. receive timeout X
16 Error E²Prom wait timeout X
17 Error filament system X
18 Error DAP system X
19 Filament parameter anomaly in the E²Prom X
20 Error +-15V low X
21 Error +5V low (+-5%) X
22 Error key is on (during start of the generator) X
23 Error XRAY key is on (during start of the generator) X
24 MAs max X
25 Error exposure too short X
26 Error generator not ready X
27 Warning service (Service-Interval) X
28 Error no Tube mA (< 50% after 30ms) X
29 Error tube > 70°C X
30 Info To save data push 'M' X
number Error / Warning number Error reset

1 2 3
31 Error 'NOT' signal X
32 Error door open X
33 Error exp. time > 6.3s X
34 Error exp. time > 3.2s (with AEC) X
35 Error exp. time < 2ms (with AEC) X
36 Error AEC exposure break (with AEC) X
37 Error dose too low after 50ms (with AEC) X
38 Error pulse delay too long (with AEC, > 2sec) X
39 Error exp. prepare timeout X
40 Error device ready timeout X
41 Error starter timeout X
42 Error grid is on X
43 Error RTC checksum, Batt. low X
44 Error HSS system X
45 Error no main current X
46 Error exp. stopped by user X
47 controller - E²prom verify X
48 Wrong tube position X
49 Tube mA too high X
50 “Device not ready (CAN)”” X
51 No BUS-Signal from AEC X
52 FLXIS not ready X
53 ! Anode heat content >100% ! X
55 Temperature Error X
56 Dose rate too high X
61 Error Comm. receiver overrun X
62 Error Comm. transmit. overrun X
63 Error Comm. controller X
64 CAN system X
65 bus system X
67 SCB Communication timeout X
68 SCB wrong version X
90 HSS2 fault X
91 HSS2 Low Voltage Power Supply X
92 HSS2 output short or heavy load X
93 HSS2 phase over current X
94 HSS2 phase under current X
95 HSS2 DC bus under voltage X
96 HSS2 excessive run timeout X
97 HSS2 configuration error x
4 Troubleshooting
E001 tube kV max
Description: Tube kV maximal limit detection by hardware interrupt on the ZST2 board. Exposure
switched of immediately by hardware.
Contactors K1 and K2 inside of the converter switched of.
Cause 1: Incorrect jumper configuration (X9) on the ZST2 board.

Check the jumper position of X9 on the ZST2 board (see chapter 7.3.1 in the service
manual).
Two different kV limits can be set by jumper X9 on the ZST2 board.
X9: closed Tube kV max = 166kV
X9: opened Tube kV max = 133kV
Cause 2: Wrong tube calibration.

Too low tube current will cause in an overshoot of the tube voltage.
Recalibration of the tube (see chapter 3.2.5 in the service manual.
Cause 3: Wrong adjusted potentiometer R52 results in an overshoots of the kV by exposure start.
R52 on the ZST2 controls the start energy of an exposure depending of the set exposure
parameters. Turn clockwise increase start energy and turn anticlockwise reduce the energy
by exposure start.
Use service software to check the kV curve shape of an exposure. Possible overshoot of
the kV during rise time.
Reduce the start power by using the potentiometer R52 on the ZST2 (see chapter 7.3.3 in
the service manual)
Cause 4: Arcing of the tube.

Tube arcing can cause heavy oscillation of the tube kV.
Replace tube.
Cause 5: Broken IGBT V3 of the step down converter (buck converter) inside of the converter
module.
Error is detected immediately after exposure start. In this case the error occurs also by
exposures with low set kV.
Do not repeat an exposure with broken IGBT V3.
Check the IGBT V3 and replace it (see chapter 3 IGBT check-up)
E001 tube kV max

Cause 6: Faulty +/-15V power supply on the ZST2 board.
E001 is detected directly after switching on of the generator during self test. No x-ray is
started. The hardware interrupt of this error is always active.
Check LED V41 (+15V) and LED V8 (-15V) on the ZST2 (both green LEDs should be on).
Check the voltage on Test point X38 (+15V) and X14 (-15V), X41 (GND)
Check fuses F3 and F4 on the BUS2 board.
Cause 7: Faulty current probe inside of the converter module.

Wrong measured converter current can cause in wrong tube kV.
Replace converter module
E002 control A max

Description: Control current of the buck converter is over the limit.
The limit is fix by 250A and controlled with comparator N2D on the ZST2. Higher currents
will damaged the IGBT V3.

Tube arcing can cause heavy oscillation of the converter current (green curve).
Replace tube.
Cause 2: Broken H-bridge IGBTs V1 V2 in the converter module.

Shorted IGBT in the H-Bridge during an exposure will increase the inverter current in
between 50ms until it reach the limit. All following exposures with broken IGBTs V1 V2 will
stopped with error 009 (no tube kV)
Check the IGBTs by measuring the resistance of the IGBT gates. (see chapter 3 “IGBT
check-up”)
Replace complete converter module if an IGBT is broken.

Too high tube current will cause in an overshoot of the inverter current.
Recalibration of the tube (see chapter 3.2.5 in the service manual)
E003 tube mA max

Description: Tube mA limit detection on the ZST2 board
The limit is fix by 900mA and controlled with comparator N2C on the ZST2.
Tube arcing can cause heavy oscillation of the tube current (red curve).
Replace tube.
Cause 2: Defective high voltage cables or bad high voltage connection on tube or on transformer
side.
The measured tube current can go over the limit by shorted HV cables to ground.
Replace the defective HV cables. Clean the HV connectors and use new silicon oil or
grease.
Too high filament current will cause in an overshoot of the tube current.
Recalibration of the tube (see chapter 3.2.5 in the service manual)
E004 tube +-kV diff

Description Asymmetry between negative and positive high voltage is larger than 20kV.
Larger difference between –kV and +kV can damage the high voltage transformer or the
tube.
Cause 1: Bad high voltage connection on tube or on transformer side.

If the contacts of the high voltage connectors are broken or loosen it will come to arcing
inside of this connections. This arcing will damage the connectors.
Try to clean the contacts or replace the contact pins. Check if only one silicon rubber
washer is used.
Cause 2: Defective high voltage cables
grease.
Cause 3: Defective high-voltage transformer

check the signals for the high voltage transformer
(see chapter 4 “High Voltage Transformer check-up”)
Cause 4: Faulty or loosen connection cable between high voltage transformer KB5 and the BUS2
board.
Check the connection between high voltage transformer (X2) and the BUS2 board (X9).
Check also the shielding of this cable. The shielding must be connected on both sides
E005 tube +-mA diff

Description Asymmetry between negative and positive tube current is larger than 200mA.
Larger difference between –mA and +mA can damage the high voltage transformer.
Cause 1: Bad high voltage connection on tube or on transformer side.

If the contacts of the high voltage connectors are broken or loosen it will come to arcing
inside of this connections. This arcing will damage the connectors.
Try to clean the contacts or replace the contact pins. Check if only one silicon rubber
washer is used.
Cause 2: Defective high voltage cables.

Short circuit inside of the HV cables to ground.
grease.
Cause 3: Defective high-voltage transformer

check the signals for the high voltage transformer
(see chapter 4 “High Voltage Transformer check-up”)
Cause 4: Faulty or loosen connection cable between high voltage transformer KB5 and the BUS2
board.
Check the connection between high voltage transformer (X2) and the BUS2 board (X9).
Check also the shielding of this cable. The shielding must be connected on both sides
E006 ROM test

Description: The check-up of the setup data in the Flash of the microcontroller (ZST2) is faulty. Checked
after switching on the generator during self-test.
Cause 1: Defective microcontroller MP16 board on the ZST2.

Replace the ZST2 board. MP16 is included.
E007 RAM test

Description The check-up of the RAM of the microcontroller (ZST2) is faulty. Checked after switching on
the generator during self-test.
Cause 1: Defective microcontroller MP16 board on the ZST2.

Replace the ZST2 board. MP16 is included.
E008 Unknown error

Extension: service mode
Description: This error message appears only if the service mode is activated on the ZST2.
Exposer time is limited to 20ms in service mode. Longer exposures times than 20ms are
causing this error.
Cause 1: Service mode is activated.

Check the position of the switch S1 on the ZST2 board. Service mode is activated when the
switch is in the lower position. “Service mode” is displayed during Generator start and is
indicated by a red LED V70 on the ZST2 board. Move the switch in the upper position.
E009 no Tube kV
Description: The generator firmware check 1ms after start of exposure if the output high voltage level is
≥ 10kV and after 30ms if the level is ≥ 50% of the set value.

Too high tube currents will have effect on the tube kV and the rise time of the kV.
Recalibrate the tube (see chapter 3.2.5 in the service manual).
Cause 2: Defective IGBT module V1 V2 in the H-bridge of the converter module.

A shorted IGHT will shorten the output of the converter module and the primary current in
the HV-transformer is zero.
Check the IGBTs by measuring the resistance of the IGBT gates. (see chapter 3 “IGBT
check-up”)
Replace complete converter module if an IGBT is broken.
Cause 3: A blown fuse F1, F2, F3 or F4 on ANS2 board.

The IGBTs of the converter will not work properly. Maybe the error 009 will occur by
exposures with higher load.
Check the green LED V5, V29, V34 and V25 on the ANS2 board. These LEDs indicates the
driver voltage of each IGBT.
Check the fuses on the ANS2 board and exchange it.
Caution: When working on ANS2 board the generator must switched off. The capacitor
inside of the converter module needs 60s to discharge.
Exchange the ANS2 board If fuses blow again.
E010 tube kV too high.

Description: The generator firmware check 3ms after start of exposure if the output high voltage level
exceeds 125% of the set value.

Low tube current will cause in an overshoot of the tube voltage.
Recalibration of the tube (see chapter 3.2.5 in the service manual.
E011 inverter overload

Description The maximum permissible energy quantity of the converter has been exceeded.
Cause 1: Too many exposures in a short time.

Switch off the generator. The generator must be cooled down for 60 minutes
E012 send timeout / desk intern

Extensions: CAN1.061 – CAN1.067 or COMx
Description: Internal or external communication error. No responding command.
The extension behind the error message indicate the CAN bus number, the communication
device number or the serial COM port where the communication error occurs.
The communication works with an acknowledgment (ACK) based protocol. The error
message is set if sent commands will not answered by an acknowledge.
List of possible generator devices which communicate on the CAN bus:
CAN1.061 Generator device 26, High speed starter HSS1
CAN1.063 Generator device 28, Control panel 2
CAN1.064 Generator device 29, Patient system
CAN1.066 Generator device 31, AEC (BA6/ BA7)
CAN1.067 Generator device 32, Control device
- Standard control panel
- Interface box
- Interface IFC1
Cause 1: Wrong generator device setup.

If a generator device (No. 26-32) is enabled in the service software but not installed. The
ZST2 board sends a command to each enabled generator device (BA, HSS, panel…)
during the self-test. It can take some time (up to 60s) before the ZST2 will set the error 12
after start of generator.
Control the generator setup and change the device settings with the service software.
E012 send timeout / desk intern

Extensions: CAN1.061 – CAN1.067 or COMx
Cause 2: Enabled generator device not installed or has bad electrical connections.
Check if all enabled generator devices are installed correctly. Check the communication
cables inside of the generator.
- RJ45 cable between ZST2 and HSS1
- Data cable between BUS2 and control desk
- Data cable between BUS2 and interface board IFC1
- Data cable between IFC1 and HSS2
- Serial data cable between IFC1 and external PC
Cause 3: Defective generator device.

Change this device or disable it in the generator software.
Cause 4: Error message “send timeout, COM1”

This massage appears if no response from the Service PC (COM1). The service PC is
connected via a serial connection to the MP16 on the ZST2 board.
Check the connection between service PC and ZST2. Restart the generator and the service
software. Update the driver if an USB-to-serial converter is used. In this case use a different
USB connector of the PC.
Cause 5: Error message “desk intern, COM1”

If the remote PC or the service PC is connected to the serial connector XG 25pol DSUB on
the backside of the control panel.
Check the baud rate settings of the device 32 “Editor desk” and device 29 “patient system”.
E013 E²Prom checksum

Extensions: Organ, kV control, without extension
Description Failed checksum test of the EEPROM and flash memory of the MP16 ZST2 board.
The generator software checks the checksum from different memory areas in the EEPROM
and the flash memory area of the microcontroller.
- A checksum test of the whole generator setup-data memory during self-test after
generator start
“E²Prom checksum” without extension is displayed if the test failed.
- Continuously checksum test of the kV-control-table memory in the MP16 flash
memory.
“E²Prom checksum, kV control” is displayed if the test failed.
- Checksum test of anatomic program memory each time when data are used.
“E²Prom checksum, organ” is displayed if the test failed.
E013 E²Prom checksum

Extensions: Organ, kV control, without extension
Cause 1: Interrupted data transfer to serial EEPROM from service PC to generator.
For example when the generator is switched off during data transfer.
Restart the generator and make a backup of the actual stored faulty generator setup data.
Load an older working backup from service PC or use the factory generator setup data from
the delivery state and transfer this functional data to generator.
After this check generator functionality and tube calibration
Cause 2: Defective EEPROM D4.

In this case, change the EEProm D4 on the ZST2 or exchange ZST2 board.
Cause 3: Defective flash memory of the microcontroller MP16.

In this case, change the MP16 on the ZST2 or exchange ZST2 board.
E014 watchdog
Description: No Watchdog timer reset by the reason of no responding generator software for more than
1s.
Cause 1: Damaged microcontroller on the ZST2 board.

exchange the ZST2 board
E015 Receive timeout

Extension: CAN061 – CAN067 or COM1
Description: List of possible generator devices which communicate on the CAN bus:
- Interface box
- Interface IFC1
Cause 1: Wrong generator device setup.

If a generator device (No. 26-32) is enabled in the service software but not installed. The
ZST2 board sends a command to each enabled generator device (BA, HSS, panel…)
during the self-test. It can take some time (up to 60s) before the ZST2 will set the error 12
after start of generator.
Control the generator setup and change the device settings with the service software.
E015 Receive timeout

Extension: CAN061 – CAN067 or COM1
Cause 2: Enabled generator device not installed or has bad electrical connections.
Check if all enabled generator devices are installed correctly. Check the communication
cables inside of the generator.
- RJ45 cable between ZST2 and HSS1
- Data cable between BUS2 and control desk
- Data cable between BUS2 and interface board IFC1
- Data cable between IFC1 and HSS2
- Serial data cable between IFC1 and external PC
Cause 3: Defective generator device.

Change this device or disable it in the generator software.
Cause 4: Error message “send timeout, COM1”

This massage appears if no response from the Service PC (COM1). The service PC is
connected via a serial connection to the MP16 on the ZST2 board.
Check the connection between service PC and ZST2. Restart the generator and the service
software. Update the driver if an USB-to-serial converter is used. In this case use a different
USB connector of the PC.
Cause 5: Error message “desk intern, COM1”

If the remote PC or the service PC is connected to the serial connector XG 25pol DSUB on
the backside of the control panel.
Check the baud rate settings of the device 32 “Editor desk” and device 29 “patient system”.
E016 E²Prom wait timeout

Description: After powering on the EEPROM is checked every 100ms for readiness  EEPROM not
ready
Cause 1 The EEPROM D4 on the ZST2 is damaged or not correctly placed in the socked.
Check the EEPROM D4 on the ZST2 board. If the error is still present:
Exchange the ZST2 board
E017 filament system

Description: The filament heating board is in an error state.
Cause1: filament board HZG1 not correctly connected in the electronic rack
Check the proper seating of the HZG1 board
E017 filament system

Cause2: An overcurrent on the filament heating board is detected. LED V7 (red). The filament current
has been larger than 8,5A or if the difference between the set value and present value is
more than 1A.
Measure the set and present value (TP7 and TP8 on the HZG1 board)
Compare the measured values.
 Exchange the HZG1 board
Cause3: An offset between the set value and the present value of the filament heating current. LED
V33 (red) is active
Check the high voltage cables. (Internal cable break, broken terminals (pins))
Check fuse F1 on the HZG1
Cause 4: The +/-15V power supply is faulty

Check the fuses F3 and F4 on the BUS2 board.
Cause 5: defective filament inside of the tube

Check the filaments inside of the tube.
Warning:
Disconnect the cable 06000232 off connector X5 on the ZST2 board.
The connector X5 must not be connected to the ZST2 if the system will be switched on.
Verifying the glowing of the filament (large and small focal spot) through the X-Ray window
of the tube.
If one focal spot cannot be activated:
Exchange the tube
Cause 6: Defective high voltage cables or bad high voltage connection on tube or on transformer
side.
grease.
E018 DAP system

Description: DAP system faulty.
The generator check the DAP system during selftest after 5s after generator start. The
chamber sends a defined number of pulse to the generator. This number is compared with a
test value and if the difference is higher than 3% the error is set.
Cause1: DAP chamber not connected to the generator.

Check the measuring cable from the DAP chamber to the BUS2 board.
E018 DAP system

Cause 2 Wrong generator settings.
Control the set value in the generator service software. The value should accord to the
value on the DAP chamber test protocol.
Menu  Settings kV control settings  DAP set test point
The actual DAP test measured value is only visible after power on.
Cause 3: Wrong jumper settings on the ZST2 board.

Check the jumper settings of the ZST2 board
See chapter 2.4.11 in the service manual.
E019 Filament parameter.

Description: The filament parameters in the EEPROM are faulty (checked by the software). All filament
heat data will be set to 0 and no tube current will be possible.
Cause1: Wrong or faulty data transfer to the generator

Restart the generator and the service software.
At first download all data from the ZST2 of the faulty EEPROM for later troubleshooting.
Second step: Load an older backup from the service PC or from the generator CD and
transfer the complete file to the generator. Restart the generator again.
Recalibrate the tube (see chapter 3.2.5 in the service manual)
Cause 2: Defect hardware on the ZST2 Error is still present

Exchange ZST2 board.
E020 +/-15V low

Description The +/-15V power supply of the ZST2 board is faulty.
The +/-15V are controlled together over a voltage divider between +15V and -15V on the
ZST2. The measured value of the microcontroller is 3V. The error is set if this measured
value is ≤ 2,6V and ≥ 3,4V. This equates to appr. +/-5%.
The +/-15V is used on the boards ZST2, BA6/7, HZG1
The measured value is shown in the service software.
Menu  settings  Test Gen…
Cause 1: Fuses F3 and/or F4 are blown on the BUS2 board.

Change fuses if they are broken.
Cause 2: +/-15V are asymmetric.

If fuses are ok disconnect all cables from the ZST2 board and measure the voltage again.
Defect ZST2 board if the voltage is still faulty.
Exchange ZST2 board.
Cause 3: +/-15V failure on another board (BA6/7 or HZG1).

If fuses are ok, remove the boards BA6/7 and HZG1 and measure the voltage again.
If voltage is ok, check the HZG1 and BA6/7 board.
E021 +5V low

Description The +5V supply voltage of the ZST2 board is faulty.
The +5V is controlled over a voltage divider between +5V and GND on the ZST2. The
measured value is 3,75V. The error is set if the deviation is more than 5%.
The +5V is used on the boards ZST2, BA6/7, NAG2,
The measured value is shown in the service software.
Menu  settings  Test Gen…
Cause 1: Fuses F1 and/or F2 are blown on the BUS2 board.

Check LED V40 (+5V) on the ZST2 (LED should be on). Check the voltage on Test point X4
(+5V), X41 (GND)
Change fuses if they are broken.
Cause 2: +5V failure on another board (BA6/7 or NAG2).

Check LED V40 (+5V) on the ZST2 (LED should be on). Check the voltage on Test point X4
(+5V), X41 (GND)
If fuses are ok remove the boards BA6/7 and NAG2 and measure the voltage again.
If voltage is ok check the NAG2 and BA6/7 board.
E022 key is on
Extension: Key number
Description A button is pressed on the control desk during power on.
Cause 1: Broken button on the foil key board.

Start the control desk setup and check the functionality of the buttons.
(Connect the dongle to the control desk and start the generator without pressing any button,
except the “switch on button”. Now it is possible to control each button on the desk by
pressing it.)
E023 XRAY key is on

Extension: X-ray key number
Description A x-ray button is pressed during power on.
E023 XRAY key is on

Extension: X-ray key number
Cause 1: Broken internal or external x-ray hand switch.
Cause 2: Start the control desk setup and check the functionality of the X-ray buttons.
(Connect the dongle to the control desk and start the generator without pressing any button,
except the “switch on button”. Now it is possible to control the X-ray button by pressing it.)
E024 mAs max

Description The maximum mAs product is reached for systems using pulsed exposure.
Cause 1: The maximum mAs is 1200mAs during one exposure sequence.
Reset the error message and restart sequence with lower power
025 exposure too short

Description Not active.
E026 Generator not ready

Description This error message is only used in generators with 2 Tube High Voltage transformers.
The switch between tube 1 and tube 2 is controlled by software.
Cause 1: No feedback signal from the switch inside the 2 tube high voltage transformer.
Check the relays on the 2 tube high voltage transformer. Switch between both tubes several
times.
Check the cable connection from the KB6 HV-transformer to the BUS2 board.
Cause 2: Blown fuse F7 on the sub distribution. (only available by generators with 2 tube HV-
transformers)
Check the fuse F7 on the sub distribution.
E027 Service interval

Extension: tube1, tube2 ore without extension
Description - Service interval, without extension
Maximum number of exposure is reached. The error message appears only after power
on.
- Service interval, tube1 or tube2 (not in use)
Automatic-filament-current-calibration detected deviation of 5%
E027 Service interval

Extension: tube1, tube2 ore without extension
Cause 1: Maximum number of exposure is reached. The max number of exposure is set in the
generator setup software. Value 0 disabled this function.
Reset the exposure counter for tube 1 and 2 and reset the service interval message.
(Setup Program -> settings -> statistic)
E028 no Tube mA
Description This error appears, if the tube current does not reach 50% of the set value during the first
30ms of x-ray radiation.
Cause 1: wrong tube calibration

recalibrate the tube (see chapter 3.2.5 in the service manual)
Cause 2: This error appears sometimes during the calibration. This is normal.
Increase the heating current parameter manually. Continue the calibration
Cause 3 High voltage cables are crossed. (plus – minus)

Check the correct connection of the HV-cables on tube and HV-transformer side.
Cause 4 defective filament inside of the tube

Check the filaments inside of the tube if it is glowing over the full length or if it is shorted to
the cathode.
Warning:
Disconnect the cable 06000232 from the connector X5 ZST2.
The connector X5 must not be connected to the ZST2 if the system will be switched on.
Exchange the tube.
E029 tube > 70°C

Description The tube housing reached its maximum working temperature. The thermal switch from the
tube opened. No more exposures are possible. This message appears with the beginning of
the preparation phase.
Cause 1: Tube is too hot. Thermal switch of the tube is open

Let the tube cool down  1 hour.
try test exposures  error still present  next cause
E029 tube > 70°C

Cause 2: Open cable connection.
Check the cable connection of the tube housing thermal switch. Measure the resistor on the
cable connector sub distribution X6 between pin 5 and 6.
Check the cable connection NAG2 board (X8) to sub distribution (X6)
Check the flat cable and the connection X10 ZST2 to X7 NAG2
030 “Info-message”
Description: This is no error message.
Message in different languages (depends on the loaded error list)
Example: “to save press button ‘M’”
E031 NOT Signal.

Description: Error occur if the software independent safety loop in the generator is open during
preparation or is closed if generator is in wait state. An open safety loop will stop x-ray
immediately. The safety loop signal path (NOT) goes from the ZST2 over the AEC board to
the control unit or IFC1 and over the Hand switch.
LED V62 on, Safety loop closed
LED V62 off, Safety loop opened
Cause 1: Wrong jumper settings (X1, X8) on the ZST2 board.

Cure1: check the jumper settings on the ZST2 board
X1 has to be open if AEC is installed
X1 has to be closed without AEC
X8 has to be closed
Cause 2: Broken cable connecting to the control unit (control panel, Interface Box, touch panel, IFC1).
check the cable connection to the control unit.
Cause 3: Defect exposure hand switch.

The first step of the switch (preparation) close the safety loop.
Check the x-ray switch. LED V62 must be on when preparation is pressed.
E032 Door open

Description: Door contact is not closed during preparation.
The contact is controlled at the start of preparation and must be closed to start the
preparation state.
E032 Door open

Cause 1: Connector X8 on the sub-distribution is open although no door contact is installed.
Check the connection of X8 on the sub distribution.
Cause 2: Connection NAG2 X10 to sub-distribution X8 is not connected or faulty.

Check this connection cable.
Cause 3: The flat interface cable between NAG2 X7 and ZST2 X10is damaged or not connected
Check this connection cable.
Cause 4: The cable to the external door contact is defective or the door contact themselv.
Check the external cable and door contact.
Cause 5: NAG2 board defective

Check the functionality of the generator, temporarily connect a cable bridge to X10 on the
NAG2 board.
Error is still present  exchange the NAG2 board
E033 exp. time > 6.3s

Description: The exposure does not stop after 6.3s and the backup timer stop the exposure.
Cause 1: Wrong jumper setting on the ZST2 board (X46)

Check Jumper X46 on the ZST2 (has to be open). X46 reduces the time of the backup timer
to less than 100ms (only for factory tests)
Cause 2: Defective Microcontroller board MP16 on the ZST2 board

Exchange the ZST2 board

Description: Error message only active in AEC mode.
Exposure time in 1-point technique with AEC BA6/ BA7 is longer than 3.2s.
Maximum Exposure time is limited by 3,2s as default. The generator stops the exposure
after 3,2s if the required dose is not reached at this time. Incorrect exposure.
Cause 1: Wrong exposure parameter selection by the operator.

Check the possible exposure settings cut off dose in the service software, and compare with
the used parameters.

Cause 2: Ion measuring chamber defective.
If possible, test exposure with a second ion measuring chamber.
Test successful  exchange defective ion measuring chamber
Cause 3: Defective AEC BA6/ BA7 board.

Reconfigure the measuring chamber to another channel of the AEC board in the device
settings of the Service program and connect the chamber to this new channel.
Check if the AEC works well with this channel.
Test successful  leave the new settings (system works)
Test fails  exchange the AEC BA6/ BA7 board
E035 exp. time < 2ms

Exposure time with AEC BA6/ BA7 shorter than 2ms. Incorrect exposure.
Cause 1: Wrong exposure parameter selection or wrong measuring field selection by the operator.
Direct X-ray on selected measuring field.
Check the used exposure settings and check the chamber settings in the service software.
Check the presets in the chosen anatomic program.
Cause 2: Wrong patient position.

Control the position of the patient and repeat the exposure.
E036 AEC exposure break

Error occurs if the exposure is stopped from the ZST2 board and not from the AEC board.
The expected dose is not reached at the end of the exposure. Incorrect exposure.
The generator stops the exposure after 3,2s if the required dose is not reached at this time.
Cause 1: Wrong exposure parameter settings in 2-point technique and in 3-point technique.
mAs-Product exposure preset to low in 2-point technique,
ms preset exposure preset to short in 3 point technique.
E037 dose too low after 50ms

The AEC BA6/7 measure the dose after 50ms. The dose must reach a defined percentage
level of the expected dose. Default value is 5%. Exposure stopped from the AEC if dose
level is not reached. Incorrect exposure. Fail Save functionality of the AEC.
Cause 1: Inappropriate exposure parameters for selected examination.

Correct the exposure parameters to increase dose.
Check the selection of the AEC fields.
Cause 2: Wrong beam direction of the X-Ray tube. Wall stand / Bucky-table
X-ray beam does not cover selected AEC chamber. Fail save function of the AEC.
Cause 3: Wrong device settings in the generator setup.

Check assignment of the connected AEC measuring chambers in device settings.
E038 pulse delay too long

The delay time during two exposures is too long in the pulsed exposure mode.
The maximum delay time is 3,2s.
Cause 1: The trigger impulse are controlled from an external device.

Check the delay time settings in the external device.
E039 exp. prepare timeout

Description: The maximum preparation time is reached.
Adjustable via the service software from 2s to 20s.
Cause 1: Operator presses the preparation button for a long than the set maximum preparation time
without pressing exposure. Default value is 5s.
Check the workflow of the operator, to adjust the maximum preparation time correctly.
Cause 2: Defective exposure button/ hand switch.

Check the internal exposure button to release an exposure  exchange the defective
component (hand switch or control unit)
E040 device ready timeout

Description No response from the active external exposure device (Signal bucky1 on the NAG2 board).
The generator set the signal Bucky_Start for external devices on the NAG2 board after the
preparation-time until the second step of the exposure button is pressed. This signalize that
the generator is ready for exposure. The generator waits from this moment on the Bucky
enable signal to start the exposure. The wait time can be set between 1s and 20s.
Device connection to X3/X4 or X5/X6 on the NAG2 board faulty.
Cause 1: Wrong or defective connection on the NAG2 board

Check the cable connection of the external device to X3/X4 and X5/X6 on the NAG2 board
(chapter 9.1 in the service manual)
Check the generator functionality with a bridged connector instead of the bucky-connenction
to NAG2 X3/4 or X5/6.
Choose the exposure device and start an exposure. The exposure should start immediately
after the preparation is ready and the second stage of the exposure button is pressed.
Faulty external device
Cause 2: Wrong timing setting.

The maximum response time is adjustable via the setup program from 1s to 20s.
Check the timing setting.
041 starter timeout

Description The generator control the connection of the stator cable to the tube. It measure the current
in each connection wire U,V,W. The exposure will not be enabled if one connection is
missing and the error is set.
The error occurs also if the starter device is damaged.
Cause 1: Wrong or bad stator cable connection.

Check the stator connection cable to the tube (see chapter 2.4.6 in the service manual)
Check the resistance of the tube in the datasheet.
Cause 2: Broken fuse F2 on the NAG2 board if the low speed starter is used.
Check the fuse F2 on the NAG2 board.
Cause 3: If high speed starter option HSS1 is used: Error indication on the HSS1 device.
If a high speed starter is installed check the error LEDs on the HSS1 board (Chapter 9.3.9
in the service manual).
041 starter timeout

Cause 4: If high speed starter option HSS2 is used: Error indication on the HSS2 device.
Check the power supply connection to the HSS2.
Cause 5: Anode boost time (HSS2 settings) is set higher than the anode start time in the service
setting of the generator.
Set the anode start time of the tube (service software) minimum 1sec. higher than the boost
time of the HSS2 setting.
042 grid is on
Description The external moving scatter grid in the bucky device is active during generator start.
The input signal Bucky must be inactive during start of the generator.
Cause 1: Active bucky input signal on the interface board NAG2 during start of the generator.
Check the cable connections of the bucky on the NAG2 board (X3/X4 and X5/X6).
Remove the connected cables of the bucky and restart the generator
If no error the failure is in the external bucky device.
043 RTC checksum, Batt. low

Description Error caused by the checksum test of the real-time clock component D5 on the ZST2.
Cause 1: The component D5 on the ZST2 board is possibly defective or corrupted.

Use the service software to reset all errors and reset the clock again (write actual time).
Press the button “Reset all” in the statistic window of the service software. After this, write
the time to the generator and restart the generator.
Switch of the generator and wait for a few minutes. Switch on again and control the time of
the RTC with the service software.
Cause 2: Empty buffer Lithium Battery G3 on the ZST2.

This battery Buffers real time clock and the memory of this clock device. This memory
stores the time, the exposure counter and the heat integrator values.
Check the voltage of the battery  too low  exchange the battery (see chapter 7.3.6 in the
service manual) The time and exposure-counter must be reset.
Cause 3: ZST2 board is defect.

If error is still present after replacement of the battery  exchange the ZST2 board.
E044 starter system

Description Active tube stator detected during standby (wait state) or in a pulse pause during pulsed
exposure. This error detection is only available with the low speed starter NAG2.
Cause 1: NAG2 defective.

Exchange NAG2 board.
E045 no main current

Description The main current measured inside of the converter is too low at the start or during exposure.
Cause 1: Wrong or loosen cable connections.

- Check the connection between the ZST2 (X5) and ANS2 (X6).
- Check the power supply cable (rubber PC connector) to the converter on the backside
of the converter module.
- Check the cable connections on the sub distribution to the circuit breakers F1, F2, F3,
and F4.
- Check the cable connection from the ANS2 to the contactor K1 and K2 inside off the
converter.
Cause 2: Blown fuse F6 on the sub distribution

Check the fuse F6
Cause 3: Blown fuses on the ANS2 board inside of the converter.

Check all fuses on this board.
E046 exposure stopped by user

Description Exposure stopped by user. The operator released the hand switch before end of exposure.
Incorrect exposure.
Cause 1: Wrong use or defective exposure button / hand switch.
The exposure switch must be pressed during the whole exposure. The exposure is ending
with a beep signal.
Error still present  exchange hand switch
E047 controller – E²prom verify

Description The setup data in the flash memory of the microcontroller and the EEPOM on ZST2 board
are divergent.
The generator service data are stored in the EEPROM and a copy of them in the flash
memory of the microcontroller. This two sets of data must be equal otherwise error is set.
Cause 1: Setup via the standard control panel is not finished properly.
The service data are saved in the EEPROM during the generator service mode via the
control panel. At service mode must be finished with the command to store the data to flash.
Start the service mode via control panel again and finish this mode properly. The changed
data are not lost if the generator is switched of.
Cause 2: Data transfer from Service PC to generator was interrupted.

Start the service software again and restart the data transfer. The ZST2 make copy at the
end of each successfully data transfer to the flash.
Cause 3: Defective microcontroller on ZST2 board or defective EEPROM

Exchange the ZST2 board and restore the backup of the generator settings.
E049 Tube mA too high

Description This error appears, if the tube current has reached more than 50% of the set value during
the first 30ms of x-ray radiation
Cause 1: Wrong tube calibration

Recalibrate the tube (see chapter 3.2.5 in the service manual)
Cause 2: Error appears sometimes during the calibration. This is normal.

Set the heating current parameter manually higher. Continue the calibration.
E050 Device not ready (CAN) or Device not ready (CAN),HSS

Description Wrong setting in generator setup.
This error message occur under two conditions:
- Wrong APR settings.
- Wrong Tube settings
Cause 1: Wrong APR program settings.
The stored device in a anatomic program (0-99) is not enabled in the device settings.
Reprogram the anatomic program or change the organ automatic by using the service
software.
E050 Device not ready (CAN) or Device not ready (CAN),HSS

Cause 2: Wrong tube settings.
Option “Anode high speed (150Hz)” is enabled in the tube settings but the device High
speed starter (HSS1) is not enabled.
Disable this option in the tube settings by using the service software.
E051 No BUS-Signal from AEC

Description Only active in AEC mode.
The exposure stops only by a software command from the BA6/7 without the additional
hardware signal BUS.
Cause 1: Defective AEC BA6/ BA7 board.

Broken octocopter U1 on AEC board.
Exchange BA6/7 board.
Cause 2: Defective ZST2 board.

Exchange the ZST2 board.
E052 FLXIS not ready Or HIRIS not ready

Description Initialization phase between generator and image system fails.
Cause 1: External digital image system not working. Initialization command from the image system is
missing in between 1 min after generator power on.
Check the Serial communication cables between generator fluoroscopy interface IFF1 and
the external image system.
Reboot the hole system (Generator and image system)
E053 Anode heat content >100%

Description Maximum heat storage capacity of the tube anode is reached.
This message appears every minute if the calculated load of the anode is higher than the
first entry of the cooling data of the anode in the service program.
Example: calculated value is higher than 212kWs
E053 Anode heat content >100%

Cause 1: Too many exposures in a short time. Too high load on the tube.
The tube needs time to cool down. Additional exposures will damage the anode.  cool
down time of 1 hour.
Cause 2: Wrong parameter set in the service software (cooling date anode).
Check the set values in the service software (cooling data anode).
E055 Temperature Error

Description The internal temperature of the generator has reached its limit (80°C).
Cause 1: Too high load in the generator in a short time.

Switch the generator off and let it cool down for 1 hour.
E056 Dose rate too high

Description The dose rate applied to the patient is too high. This feature is only available using the
VacuDAPduo option.
Cause 1: Wrong settings in the service software (dose ratings).

Change the generator settings to reduce the dose rate.
E061 Receiver overrun

Description The receive buffer overflow (internal error, software problem).
Cause 1: Too high communication traffic from external device.
E062 Transmitter overrun

Description The transmitter buffer overflow (internal error, software problem).
Cause 1: Too many request commands from external device. Serial communication has physical
limits.
E063 Communication controller

Description Internal communication problems
Cause 1: Communication error control panel (Error code with extension “desk intern”)
Defective CAN chip inside of the control panel
check the cable connection between control panel and generator.
E063 Communication controller

Cause 2: Communication error inside of the generator (Error code with extension “CAN”).
Defective CAN chip inside of the generator. Check boards if available: ZST2, BA6, BA7,
IFF1.
If available: deactivate AEC (BA6, BA7) or fluoroscopy option (IFF1) in the service software
and unplug the board. Restart the generator and check if the error is still present. If yes,
exchange ZST2 board.
Otherwise, exchange the other boards.
Cause 3: Communication error to an external device (Error code with extension “COM1”)
Check the connection of external devices and the devices itself
Cause 4: Communication error to the connected DAP duo chamber (Error code with extension
“COM2”).
Check the connection to the DAP duo chamber and the DAP chamber itself.
E064 CAN-System
Extension (CAN061 – CAN067)
Description Internal communication failure on the CAN bus. The CAN bus controller set this error if the
transmission failure rate is too high. Each communication device on the CAN bus can set
this error.
List of possible generator devices which communicate on the CAN bus:
- Interface box
- Interface IFC1
Cause 1: Wrong CAN Bus termination.

Check the termination resistor on each CAN Bus device.
(see document: “Termination Resistor, Jumper Settings”)
Cause 2: Cable connections and location of the cable.

Bad cable connection between the CAN bus devices. Check all internal RJ45 cables and
the data cable to desk.
Cause 3: Defective board

Exchange the corresponding board (see error extension)
E065 BUS-System
Description: CAN bus controller is faulty. Hardware defect.
E067 SCB Communication timeout

Description: Wrong SCB software version is detected.
Cause 1: Timeout of the Storz-Bus-System. Only used with Fluoroscopy systems using Storz SCB
bus.
If error appears on a RAD system check the activation of the SCB Bus in the control desk
settings. This functionality must be enabled if the generator is connected to the SCB Bus.
See control panel settings in the service software or in the service mode of the control panel
to check this function. (Chapter Fehler! Verweisquelle konnte nicht gefunden werden.)
E068 SCB wrong version

Description Wrong SCB software version is detected. Only used with Fluoroscopy systems using Storz
SCB bus.
Cause 1: The wrong or non SCB software version is detected during initialization phase.
Check SCB connection and SCB Kit (inside control panel)
E090 HSS2 Fault

Description General HSS2 Failure
Cause 1: HSS2 module defective.

Exchange the HSS2 module.
E091 HSS2 LVPS

Description One of the HSS2 low voltage supply out of regulation/tolerance.
Cause 1: Cable connection to the HSS2

Check the correct cable connections on the HSS2.
Power supply cable and connection between HSS2 and IFC1.
Cause 2: Wrong power supply voltage.

Check the power supply input voltage of the generator and the configuration (if available)
400V/480V .
E092 HSS2 fast hardware limit output short/ heavy load

Description Wrong load on the HSS2
E092 HSS2 fast hardware limit output short/ heavy load

Cause 1: Error appears during boost, run or brake:
Check the correct stator connection on the HSS2 and tube and measure the resistance of
the three stator wires (depends on tube  see tube datasheet)
Cause 2: Wrong tube settings activated

Check the selected tube in the generator settings and compare with connected tube.
Check programmed tube settings of the generator and compare with tube datasheet.
Cause 3: Broken IGBT on the HSS2 module

Exchange the HSS2 module
Cause 4: Error appears during standby:

A run command is being sent erroneously to the HSS2
Check voltage at JB4-5. This should be +5Vdc. If this is low, 0Vdc, then a run command is
sent. Check If a command is send by software
If the voltage is +5Vdc  HSS2 is defective, exchange the HSS2 module
E093 HSS2 over current

Description Current of the HSS2 inverter is too high
Cause 1: Stator connection to the HSS2.

check the correct stator connection on the HSS2 and tube and measure the resistance of
the three stator wires (depends on tube  see tube datasheet)
Cause 2: Wrong tube settings activated.

Cause 3: Broken IGBT on the HSS2 module

Exchange the HSS2 module
Cause 4: Error appears during standby:

A run command is being sent erroneously to the HSS2
Check voltage at JB4-5. This should be +5Vdc. If this is low, 0Vdc, then a run command is
sent. Check If a command is send by software
If the voltage is +5Vdc  HSS2 is defective, exchange the HSS2 module
E094 HSS2 phase under current

Description One wire of the stator has current
Cause 1: Stator connection to the HSS2.

Check the correct stator connection on the HSS2 and tube and measure the resistance of
the three stator wires (depends on tube  see tube datasheet).
Check correct connection of all stator wires on the HSS2 and tube, also the ground wire
(must be no loosen contact).
Cause 2: Wrong tube settings activated.

Cause 3 defective tube

check with test exposures for small and large focus and different parameters (high and low)
 same behavior  exchange the tube
E095 HSS2 DC BUS under voltage

Description HSS2 power supply is missing or voltage is not in range
Cause 1: No power supply on the HSS2 board (LED DS1-Middle is not on):
Check the rubber connector on the back of the inverter module
Check the power connection cable of the HSS2 module
E096 HSS2 excessive run timeout

Description
Cause 1:
E097 HSS2 configuration error

Description HSS2 cannot work with the programmed settings.
Cause 1: wrong HSS2 settings.

check the selected tube in the generator settings and compare with connected tube
check programmed tube settings of the generator and compare with tube datasheet
error still present  reprogram the HSS2 settings
Error still present  exchange the HSS2 module
5 IGBT check-up
5.1 Preperation of the generator
Make sure that the system is free of electrical voltage. Measure the voltage on the input lines with a
multimeter.
 3 phases, L1, L2, L3, neutral N and the protective earth PE are required.
Line voltage 400 V AC,

Line frequency 50/60Hz
Line connector 3PH+N+PE
Picture1: mains input  parts of the sub-distribution on the converter

After measuring the input voltage and verifying that the voltage is zero, disable the main breaker F1
before performing any other work on the generator.
Open the front cover of the converter module. Disconnect the cable and unscrew the thirteen screws.
Picture 2: front of the converter module
ANS2
Picture 3: open front of the converter module

5.2 IGBT check
Description of the measurement close-up of the ANS2 board
The generator is still free of electrical voltage

and not powered on.
Please check with a multimeter the gates of
the IGBT’s. Measure the resistance between
both screws of each connector, while they are
still connected to the ANS2 board.
 The resistance should be 1kOhm for
each of the five plugs
(X1, X2, X3, X4, X5)
 Acceptable tolerance (2%),
measured value between 980 and
1020Ohm
5.3 Connection table
Connector on the ANS2 board Cable connection to IGBT
Plug X1 IGBT V3
Plug X2 IGBT V1
Plug X3 IGBT V2
Plug X4 IGBT V1
Plug X5 IGBT V2
6 High Voltage Transformer check-up

Control the kV curve by using the service software at exposures with low kV and low mA (for example
40kV / 50mA) and increase the kV at each exposure until the error appears.
Measure the signals –UR and +UR on the ZST2 board (test point X24 and X25) (1V = 40kV) and check
the difference at different kV.
-UR or +UR not correct – Example: set parameter 80kV measured value must be –UR and +UR = 1V
If not:
 Exchange high voltage transformer

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Page 1 von 37 Troubleshooting / Error Handling EDITOR HFe

Information No. 06221070-en_A Page 1 of 37

Title Troubleshooting / Error Handling EDITOR HFe

2.2 Visual signals

The following optical indication signals are used:

3 Overview of error messages and warning messages

number Error / Warning number Error reset

number Error / Warning number Error reset

Cause 1: Incorrect jumper configuration (X9) on the ZST2 board.

Cause 2: Wrong tube calibration.

Cause 4: Arcing of the tube.

E001 tube kV max

Cause 7: Faulty current probe inside of the converter module.

E002 control A max

Cause 1: Arcing of the tube.

Cause 2: Broken H-bridge IGBTs V1 V2 in the converter module.

Cause 3: Wrong tube calibration.

E003 tube mA max

E004 tube +-kV diff

Cause 1: Bad high voltage connection on tube or on transformer side.

Cause 2: Defective high voltage cables

Cause 3: Defective high-voltage transformer

E005 tube +-mA diff

Cause 1: Bad high voltage connection on tube or on transformer side.

Cause 2: Defective high voltage cables.

Cause 3: Defective high-voltage transformer

E006 ROM test

Cause 1: Defective microcontroller MP16 board on the ZST2.

E007 RAM test

Cause 1: Defective microcontroller MP16 board on the ZST2.

E008 Unknown error

Cause 1: Service mode is activated.

Cause 1: Wrong tube calibration.

Cause 2: Defective IGBT module V1 V2 in the H-bridge of the converter module.

Cause 3: A blown fuse F1, F2, F3 or F4 on ANS2 board.

E010 tube kV too high.

Cause 1: Wrong tube calibration.

E011 inverter overload

Cause 1: Too many exposures in a short time.

E012 send timeout / desk intern

Cause 1: Wrong generator device setup.

E012 send timeout / desk intern

Cause 3: Defective generator device.

Cause 4: Error message “send timeout, COM1”

Cause 5: Error message “desk intern, COM1”

E013 E²Prom checksum

E013 E²Prom checksum

Cause 2: Defective EEPROM D4.

Cause 3: Defective flash memory of the microcontroller MP16.

Cause 1: Damaged microcontroller on the ZST2 board.

E015 Receive timeout

Cause 1: Wrong generator device setup.

E015 Receive timeout

Cause 3: Defective generator device.

Cause 4: Error message “send timeout, COM1”

Cause 5: Error message “desk intern, COM1”

E016 E²Prom wait timeout

E017 filament system

E017 filament system

Cause 4: The +/-15V power supply is faulty

Cause 5: defective filament inside of the tube

E018 DAP system

Cause1: DAP chamber not connected to the generator.