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    Phương Thảo
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    This document discusses different types and levels of managers including top-level, middle-level, and first-level managers. It also discusses the differences between managers and leaders, noting that managers focus on accomplishing planned outcomes efficiently while leaders develop visions and mobilize people to create change. The key processes of management are planning, organizing, leading, and controlling. Managers fulfill 17 different roles related to these processes including strategic planning, organizing, staffing, leading, and controlling. Five key managerial skills are also discussed: technical, interpersonal, conceptual, diagnostic, and political. The document concludes with an overview of the evolution of management thought from classical to modern approaches.

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    This document discusses different types and levels of managers including top-level, middle-level, and first-level managers. It also discusses the differences between managers and leaders, noting that managers focus on accomplishing planned outcomes efficiently while leaders develop visions and mobilize people to create change. The key processes of management are planning, organizing, leading, and controlling. Managers fulfill 17 different roles related to these processes including strategic planning, organizing, staffing, leading, and controlling. Five key managerial skills are also discussed: technical, interpersonal, conceptual, diagnostic, and political. The document concludes with an overview of the evolution of management thought from classical to modern approaches.

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    © All Rights Reserved
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    13 views11 pages

    Chapter 1

    Uploaded by

    Phương Thảo
    This document discusses different types and levels of managers including top-level, middle-level, and first-level managers. It also discusses the differences between managers and leaders, noting that managers focus on accomplishing planned outcomes efficiently while leaders develop visions and mobilize people to create change. The key processes of management are planning, organizing, leading, and controlling. Managers fulfill 17 different roles related to these processes including strategic planning, organizing, staffing, leading, and controlling. Five key managerial skills are also discussed: technical, interpersonal, conceptual, diagnostic, and political. The document concludes with an overview of the evolution of management thought from classical to modern approaches.

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    © All Rights Reserved
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    of 11

    Chapter 1

    The Manager s Job


    Types and Levels of
    Managers
    n  Top-Level Managers (C-level)
    n  Middle-Level Managers
    n  First-level Managers
    n  (E.g FPT with 5 levels)
    n  Entrepreneurs and Business Owners (Types
    of Business; Attention on starting Business)
    n  Manager vs Leader

    2
    Managers versus leaders

    Managers
    Versus Leaders
    Managers Leaders
    Appointed and Managerial
    Have Formal Authority and
    Authority Can Influence
    Others
    A Leader vs a manager …
    n  Does the right thing •  Does things right
    n  Develops visions for the •  Accomplishes planned
    future outcomes
    n  Mobilizes •  Has responsibility
    n  Creates change •  Conducts
    n  Works within and •  Works within
    outside organizational
    constraints
    organizational
    constraints
    n  Emphasizes
    effectiveness •  Emphasizes efficiency
    The Process of Management
    n  Managers use human, financial,
    physical, and information resources
    n  Planning (goals and plans)

    n  Organizing and Staffing

    n  Leading (includes setting a vision)

    n  Controlling (measures performance


    and makes adjustments)
    5
    17 Managerial Roles
    n  Planning n  Organizing and
    1.  Strategic planner Staffing
    2.  Operational planner 3.  Organizer
    4.  Liaison (contact)
    5.  Staffing coordinator
    6.  Resource allocator
    7.  Task delegator

    6
    Leading (roles 8 through 15)
    8.  Figurehead 13.  Team player
    9.  Spokesperson 14.  Technical
    10.  Negotiator problem solver
    11.  Motivator and coach 15.  Entrepreneur
    12.  Team builder (raise ideas)

    7
    Controller Roles
    16.  Monitor
    17.  Disturbance handler (solve problems,
    conflict)

    Case study of Mr.Minh – function of


    management
    Example: How to cook???
    8
    Five Key Managerial Skills
    1.  Technical (hard skills)
    2.  Interpersonal skill (human
    relations)
    3.  Conceptual skill (big picture)
    4.  Diagnostic (investigate and solve
    problems) (Examples of definition of
    manager from WSU prof.)
    5.  Political (acquire , retain power)
    9
    How to Develop Management
    Skills
    1.  Conceptual knowledge
    2.  Knowledge demonstrated by
    examples
    3.  Skill-development exercises
    4.  Feedback on skill utilization
    5.  Frequent practice including
    adjustments based on feedback
    10
    Evolution of Management
    Thought
    n  Classical approach (scientific,
    administrative management)
    n  Behavioral approach (people focus)

    n  Quantitative approach

    n  Systems perspective

    n  Contingency approach (situational)

    n  Information technology & beyond


    Quiz: Google search or give your own examples
    in group in 15mins for these approach 11

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