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Get It Done!
motivate yourself and your team
Get It Done!
This e-book is published by Mind Tools Limited, of
2nd Floor, 145-157 St John St, London, EC1V 4PY, UK.
Version 2.0
Contents
Introduction .............................................................................................................................................................................. 4
Delegation ............................................................................................................................................................................... 14
Get It Done!
Introduced by Mind Tools CEO, James Manktelow
Many people feel management skills, your performance will
out of control of improve. What’s more, when you’re seen to be
their workload. In a good manager of time, people will take you
fact, it’s probably seriously if you say that you have too much to
the most common do. Rather than just saying “he’s/she’s no good
issue that people at time management”, they’ll work to help you
experience when resolve the problems you’re experiencing.
they first come to
Mind Tools. People This workbook pulls together proven time
find themselves management tools and techniques that you can
working very long start using right away to bring your workload
hours, but still not and working habits under control. It’s organized
getting their work in three sections:
fully done, and experiencing intense stress and
unhappiness as a result. Organize for Success – Focus your
time. Stop frittering it away!
What’s more, some people sabotage Delegate – Do YOU need to do it?
themselves with bad habits like procrastination Get Busy – Step out of your own way
and lack of delegation… and get down to work!
If any of this describes you, you may be Together, the tools you’ll learn here form a firm
frustrated by frequent interruptions, struggling foundation for breaking through and getting
to accomplish important objectives, and feeling those key tasks done. Learning to control your
that life is in a constant state of crisis. You may time is certainly worth the effort as the payoffs
sense that your boss is losing confidence in and benefits are huge – in fact, these are some
you. And you may find that work is trampling all of the most fundamental skills you’ll need to
over your personal and family life, so that you progress your career! We hope you find this
have no time for the things that you enjoy. workbook useful!
The goal is to maximize the return you achieve James Manktelow, CEO,
on the time you invest. When you make a MindTools.com
conscious decision to control your time on the
job, and you back that up with solid time
I need to:
This is the extent of a typical To-Do list. The your To-Do list will work for you, you will stick
problem is, it’s not particularly inspiring, is it? with it and keep accomplishing more and more
Where is the time line? Where is the with your time. Two key elements for
motivation? Where is the understanding “why” accomplishing any goal are making it time-
you need to accomplish these things? bound and relevant.
When you first start building the habit of making For each of the goals you listed above,
To-Do lists it’s important that you set yourself determine when you need to complete it and
up for success. When you have positive proof why.
I need to
by
because
I need to
by
because
I need to
by
because
I need to
by
because
I need to
by
because
I need to
by
because
I need to
by
because
I need to
by
because
I need to
by
because
I need to
by
because
I need to
by
because
I need to
by
because
As you get started with this approach, make it a won’t need to articulate the “why” so formally,
habit to list everyday the things that you need to however, when you are getting started it is a
do and add a completion date. As you get more great reminder and motivator.
confident with your time management skills you
this, and you will certainly have to say no to Now look at your revised To-Do list and place
yourself to ensure your time is spent wisely. the items in the correct category on the
Urgent/Important Matrix.
Urgent/Important Matrix
Distractions Interruptions
Urgent
How many of the activities you’re currently your Urgent/Important Matrix as well. You might
stressed by really belong in the “Interruptions” have to decide quickly whether or not the task
category? And how many items in the “Critical” deserves a high or low priority. Having clear
category should really have been dealt with a goals will help make this decision much easier.
while ago? And what does this tell you about
the way you should manage incoming tasks? Remember that there is never enough time in a
day to make everything happen. You can’t feel
Sometimes “stuff” will come up. These guilty about that – what you can do is control
unplanned items can be quickly assimilated into your time as much as possible, and know that
you’re allocating this precious resource to the take our How to Prioritize Bite Sized Training
highest value tasks. session located here:
http://www.mindtools.com/community/Bite-
To learn more about the important topic of SizedTraining/HowtoPrioritize.php
prioritization, Mind Tools Club members can
9 am
10 am
11 am
12 am
1 pm
2 pm
3 pm
4 pm
5 pm
6pm
7 pm
Then work through this process: By the time you get to step 5, you may find that
no time is available to work on these Important
1. First, block out the hours that you don’t and Not Urgent tasks. This is clearly a problem!
want to work, so that these are not
available. (If you’re starting from a Revisit your assumptions about the
position where you’re seriously behind things that you have to do and check
with work, you may want to consider that these are valid. Drop what you can
coming in early and/or leaving late, here.
however you should normally plan a
reasonable length day.) Revisit your assumptions about the
urgent actions that you have to take. Are
2. Mark in a proper amount of time for the they genuinely urgent? And how can
things you absolutely have to do to do a you stop these things from becoming
good job. These will often be the things urgent in the future?
on which you’re assessed.
Look at the contingency time you’ve
3. Next schedule in the genuinely urgent made available. Is it fairly estimated?
activities from your To-Do List that have Should someone else be handling some
to be done in the next week. of the chaos? And should you be less
available to be distracted?
4. Then schedule in appropriate
contingency time to handle the problems When, in the future, someone asks you to take
and urgent situations that routinely crop on a new piece of work, make reference to your
up from day to day. Generally, the more schedule and your To-Do List, and check your
unpredictable your job, the more commitments to other people. If it conflicts with
contingency time you’ll need, these, negotiate deadlines appropriately. Also,
HOWEVER, work over time to minimize build in a bit of contingency time to the deadline
these, and don’t accept frivolous you promise, just in case things over-run.
interruptions.
With an organized approach to managing your
5. The time you have left is your workload, with effective prioritization of your
“discretionary time”: time available to tasks, and with a well-managed schedule, you’ll
work on the Important and Not Urgent soon be well on your way to getting those all-
tasks on your To-Do List or important things done!
Urgent/Important Matrix. Now block
these in, making reasonable estimates
of the time needed to complete them.
Delegation
Do YOU need to do it?
The sheer magnitude of work that goes into Enhances the efficiency and timeliness
accomplishing important, long term goals of decisions.
makes it necessary to involve more than just Improves work coordination between
your own hard work. Here, the days of “if it’s to teams and individuals.
be, it’s up to me” are gone, and to attempt to do
everything yourself is foolish and inefficient. While the benefits of delegation are quite
compelling, the practice is not so easy.
As we’ve been discussing, your time is best Delegation is much more than asking someone
spent on the items of highest value. To achieve to do something for you. It’s definitely not about
whilst also ensuring that everything that needs offloading your work onto others either! It’s
to get done is done, you will probably need to about involving others in meaningful work and
delegate some of your work to others. cultivating a team spirit so that everyone’s
capabilities, knowledge, and effectiveness are
Don’t forget that delegation is not the sole improved. It’s about deciding what you do and
preserve of managers. Everyone can benefit what you have others do.
from effective delegation as a time
management tool, as it frees up discretionary Complete this mini self-assessment to
time that can be then spent on other, more determine how well you currently delegate.
important, things. Place a checkmark next to the items that you
do, or have done, in a delegation situation. If
If delegation is done only when a person you have not had an opportunity to delegate,
feels overloaded, it can backfire. Those think about what you might do if given the
being delegated to will resent the practice, chance.
and sense they are being treated as a
means to an end. For delegation to be really Delegation self-assessment
effective, the person being delegated to must When delegating work to others (check all of
feel empowered as well. This means that the boxes that apply):
you need to hand over enough responsibility
so that the other person can reap the I clearly specify the results I want and
rewards of doing a good job, and view the need.
task as important to them.
I make sure the amount of authority I
give matches the amount of
There are several distinct advantages to
responsibility for the outcome.
delegating that you should keep in mind when
evaluating the “cost” versus the benefits. I acknowledge limitations and
knowledge gaps and provide support
Delegation: where needed.
Certainly to delegate effectively, you need to something for you. There has to be a reason
have sufficient influence with the person. In an and a plan. You may have to think of someone
authority relationship this influence is assumed, else to delegate to or take time to foster a
as it is in a situation where you have the formal relationship and build the credit you need to
right to delegate work. When delegating to a work collaboratively.
peer, you need to ensure you have sufficient
credit with the person to make delegation For each of the tasks you identified above,
feasible. determine whom you will delegate it to by
completing the table below.
You can’t simply walk up to anyone in the
organization and ask him or her to do
To learn more about delegating and to complete a full delegation plan, Mind Tools Club members
can take our Bite-Sized Training lesson on Delegation here:
http://www.mindtools.com/community/Bite-SizedTraining/Delegation.php
Get Busy
Step out of your own way and get down to work!
The unfortunate truth is that many of our time planning become severely hampered.
management errors are entirely our own doing. The best actions are made with the right
We simply decide to use our time in ways that amount of time and with sufficient
aren’t optimal – we choose easy, interesting, pressure to motivate us to do a good
and fun over productive and laborious. job, but not so much that we make
mistakes.
Some classic unproductive uses of time
include: Breaking poor time habits
What habits are you succumbing to that eat up
Bad Habits – Productive habits are the precious time you have for work?
great. What happens all too often,
though, is that our habits lead us to Do you make the rounds chatting with various
doing things in the same unproductive colleagues every morning… catching up on the
ways. Doing ”what we’ve always done” match results or replaying what you did the
or doing them “the way they’ve always night before? Maybe you consume three cups
been done” is not necessarily conducive of coffee before even opening up your email to
to efficiency. Furthermore, habits like see what the day holds. You might simply be a
reading the paper, chatting in the hall, or slow starter who takes the first hour of work just
taking lots of short coffee breaks eat up to wake up and join the land of the living.
potentially productive time.
Whatever your habits are, it’s important you
Concentrating on trivia – We all thrive identify them and look for ways to change
on accomplishment. What often yourself and your environment to minimize their
happens is we complete small, distraction factor.
unimportant jobs as a way to satisfy our
need for completion. These only provide Start at the beginning of your day and replicate
temporary satisfaction and they don’t a typical schedule. What do you generally do at
lead to strong, long-term performance. what time? Begin with what time you wake up
By concentrating on the prioritizing tools and end with returning home from work. Include
we discussed in part one of this when you take coffee breaks, when you get
workbook, you should be able to really focused on work, how long you break for
conquer this classic time waster. lunch, and other main events. Focus on the
habitual things you do in and around your work
Procrastination – We put off decisions time.
and action until the last minute. In crisis
mode, good decision making and
Daily Schedule
Time Activity
Wake Up
Arrive home
Now take some time to analyze your typical you will become an automaton at work, solely
schedule critically. focused on tasks and not taking your mind off
work for one instant. You can however, limit
Do you see some obvious places where you your free time and make sure you are
can steal back unproductive time? maximizing your discretionary time.
Would 30 minutes for lunch be sufficient? Write down three changes you can (and will!)
make to your schedule to improve your time
What about getting up half an hour earlier or efficiency. Write them as goal statements with
eliminating one coffee break? clear targets, timelines, and measurability
factors. Make them SMART (Specific,
Be honest with yourself about the habits that measurable, attainable, relevant, and time
are wasting your time. It’s not realistic to think bound).
Busting procrastination
You know you’re procrastinating when you There is no easy way around procrastination. It
compulsively check your email hoping someone too is a nasty habit that is hard to break once
has sent you something (anything, please!) in you get used to it. At first the stress and
the last five minutes that will take your attention pressure of always having something hanging
away from the task at hand. Or you suddenly over you is uncomfortable but then you get
decide that your files, your desk, the office used to it and suddenly, “I do my best work
supply room, must be reorganized… now! under pressure” becomes your mantra.
These are some of the many signs that you Like any bad habit, the first step in breaking it is
clearly do not want to do what you know you acknowledgement. If you are a procrastinator,
have to do. and many of us are, to some extent, then use
the following space to write a statement Next, think of the benefits you will receive when
acknowledging that you do procrastinate and a you complete the task. What can you expect to
few current examples. enjoy as soon as the job is finished?
I, am a procrastinator. 1
Now take some time to think about the By recognizing that you do procrastinate you
consequences of procrastination. What is likely are in a better position to face it and change it.
to happen/has happened to you because of And the most effective means to do that is to
these instances of procrastination? break the task down into small pieces and
whittle away at it.
whether you want to continue on or do will reward yourself for your efforts. Try to
something else. include a reward in the middle as well as the
end. The relief of having completed the project
and any extrinsic rewards attached to
TASK: completion might be enough making a midterm
reward the only type necessary.
Manageable Chunks:
1 TASK:
2 Reward Schedule:
3
Reward:
4 When:
5
Reward:
6
When:
7
8 Reward:
When:
With these small, manageable pieces in mind
you should be able to see an end to the task.
All you need to do is get started! Finally, as a way to tie together your
procrastination-busting plan, you can use a
Once started, you also need to provide a proven self motivation technique – a personal
reason to continue. Reminding yourself of the contract. We all respond to the authority of a
benefits and consequences is helpful, and so is contract so making one with ourselves seem to
periodically rewarding yourself for a job well cement a plan and yield a much higher success
done. We all need external motivation at some rate.
point. Promising yourself something pleasant is
a great way to keep your enthusiasm high! Using the contract on the next page, turn your
goal into a contract statement and incorporate
Using the same task, decide when and how you your “chunking” plan and rewards as well.
I, do hereby commit to
by
, 20 .
I will accomplish this by working for at least minutes at a time, times per day until it is
complete.
It’s Time
Put it all together
Your time is far too scarce a commodity to right people on the right tasks, the result is
waste. It is non-renewable and non- efficient and satisfying. Don’t hesitate to use the
purchasable. That means you need to get resources you have available to you to get the
serious about using it wisely. From the moment job done right.
you wake up to the moment you get home from
work, you should be thinking about how to And don’t be afraid to dig in and get busy.
make the best use of your time. You want high Scrutinize your habits and conquer your desire
returns on your investments of time, and the to procrastinate. When you fully commit to
way to get these is to plan carefully and decide working hard and working smart the results will
how to allocate your time. come. It’s about being disciplined and
recognizing what you can do to improve your
Use your talents to the fullest and work on high time management. When you get control of the
value tasks that help you accomplish your long time you spend you will be pleasantly surprised
term and important tasks. Use the skills and by the extra time you find – time you can
experience of the people around you to get the choose to do what you want with, no questions,
most productivity you can. When you put the no strings!
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