Knowledge Management as Digital Transformation

Knowledge Management as Digital Transformation

Introduction

Knowledge management is an art of science to optimize knowledge flow involving the

handling of data and resources within an organization and it is an essential part of the digital
transformation. Knowledge management is useful in those areas where multiple devices are used
to interact with a business and customers are digitally conscious. On the other hand, digital
transformation is a continuous process involving maintaining and creating an environment where
peoples are more interacting, engaging, and integrating their ideas, and these ideas can be
evaluated for usability and can be integrated into work routines. The process of learning,
relearning, and unlearning is an essential component of digital transformation and due to these
enterprises can increase their knowledge management levels and develop strategies of
knowledge management to support the digital transformation process for the achievement of
desired outcomes.

Process of Knowledge Management as Digital Transformation

Good knowledge management provides the information that you create and collect as part of
your digital transformation remains continuously available and can be used for business
improvement. Knowledge management process in the era of digital transformation primarily
focuses on:

 Identification
 Collection
 Sharing
 Accessing
 Applying
 Validating knowledge

This process applied inside or outside of the organization for the success of the enterprises.
Knowledge management is an integral part of digital transformation and involves different steps
given below:

 The User at the center: For achieving outstanding results, properly analyzed and
consider the needs of the end-users
 Manage important decisions: Focus on time and energy and identify risk factors of their
business with high impact changes.
 Leverage Technology: New technologies can help knowledge management very
effectively. Data Science techniques are used for achieving the objectives of knowledge
management in IT Service Support. Use of collaborative and analytics technology may

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 Knowledge Management as Digital Transformation

lead to boost the speed of the business and do planning due to the need for continuous
improvement in business
 Communication: Create positive morale with customers and employees for enhancing
their business. To achieve success, knowledge management should be clearly identified.

Examples of Knowledge Management as Digital Transformation

1. FLYONIT

FLYONIT is an exclusive Australian Partner of the “Open KM” Knowledge Management

System. Open KM is an Electronic knowledge Management System that will be utilized by giant
firms and small firms as a great tool in a lot of management processes, providing an additional
versatile and lower-cost various to alternative proprietary applications. The use of knowledge
Management Systems by an organization helps to manage intelligence on the resources
accessible to the company. Using these systems the knowledge generated within the organization
will be globally accessed and productivity of the organization will be increased.

2. Case Study: Deep Blue

[ CITATION Dav11 \l 1033 ] Explain the shortcomings of robots and machine learning as
observed by IBM’s supercomputer known as Deep Blue. Deep Blue defeated chess grandmaster
Gary Kasparov and hence it was perceived that Deep Blue has superior thinking skills. [ CITATION
Dav11 \l 1033 ]Explains that “Deep Blue had won with brute number-crunching force (its ability
to evaluate millions of possible moves per second), not by applying the kind of human
intelligence that helps us to live our lives. A computer may be able to beat a human in a game of
chess by sheer force of its computational abilities, but if you ask it whether it wants to play pool,
it won’t be able to tell whether you are talking about swimming, financial portfolios, or
billiards.”

Strategy: Machine learning is almost completely based on a codification strategy of knowledge

base system .Data is analyzed and digitized and there is no evidence of the sharing of
contextualized knowledge and this strategy is related to Knowledge management in the era of
digital transformation.

Process: Machine learning is the ability for computers to learn and act without being explicitly
programmed. However, in the use case learning is not contextualized and hence Deep Blue
would not be able to apply “knowledge” in a different context. The use of machines is therefore
limited in terms of sharing or digital transformation of knowledge between projects with
different variables. The robot or machine would need to be provided with a certain set of
variables within which it would be able to apply to learn.

Technology: Machine learning is based on mathematical models and algorithms

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Analysis of Knowledge Management as Digital Transformation

The ongoing digital age needs the in-depth use of digital media and consequently changes
within the business concerning business relations, client processes, value chain, etc. This method
is stated in Digital Transformation. Several firms already use technologies like social
media/networks, mobile communication, or business analytics. This can be a chance for raising
client activities, optimizing business processes, and adapting business models. Focus points for
the belief of Business Transformation is to build a digital strategy, the effective integration into
business processes, skilled data management, the adaption of the structure culture, and efficient
integration into the data and communication technology (ICT) of the company. Some
organizations started early with the digitalization and created the best practices which might be
transferred to alternative corporations. Digitalization and its integration within the processes
could be a capable probability for developing ways for data management, digital/organizational
learning. Particularly within the starting part of the digital transformation basic ideas are often
developed and advanced. As a result, the training cultures of digital learning among the
organization are often familiarized.

Recommendations

 For a good knowledge management system, managers should adapt their business
strategy policies to a new digital reality.
 Generate new business ideas and tap into intrinsic motivations
 For effective knowledge management in the era for digital transformation adopt new
tools and technologies for the organization analytics
 Establish the best communication and sharing among employees and encourage the new
change in the organization regarding knowledge management.

References

[1] Davies, A., Fidler, D. & Gorbis, M. (2011). Future work skills 2020. Retrieved from
http://www.iftf.org/uploads/media/SR-1382A_UPRI_future_work_skills_sm.pdf

[2] Dalkir, K. (2005). Knowledge management in theory and practice. Burlington MA. Elsevier
Butterworth-Heinemann.

[3] Pushpa, R. (2019). Artificial intelligence and knowledge management: understanding how
they are linked. Retrieved from https://www.linkedin.com/pulse/artificial-intelligence-
knowledgemanagement-how-linked-pushpa/

[4] Deonie Botha Deloitte & Touche. (2019) Knowledge Management and the Digital Native
Enterprise South Africa July 2019.
https://www2.deloitte.com/content/dam/Deloitte/za/Documents/technology-media-
telecommunications/za_chapter_on_KM_and_DNEs.pdf

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[5] https://bloomfire.com/blog/knowledge-management-helps-enterprise-digital-transformation/

[6] https://field-service.apacciooutlook.com/cxoinsights/knowledge-management-is-a-vehicle-
for-digital-transformation-nwid-3759.html

[7] https://www.flyonit.com.au/knowledge-management-system/