COMPANY HISTORY

History of Callbox

Callbox Celebrates 3 Years of Remarkable Growth in Iloilo

On June 6th 2004, with nothing but phone and dream, callbox opened in a dark corner of
an internet café in La Paz with one employee and no clients. Exactly three years later, with over
500 employees serving over 100 international clients five offices, persistence, ingenuity , and
hard work, have now put Callbox on par with the industry name brand, and put Iloilo on the map
as global business hub alternative to Manila and Cebu City.

Built and Driven By Ilonggos

Founded by Rommel Agustin, hailing from Manila, and Glen Norris, an American,
Callbox decided to hire and rely exclusively on local talent across the board, for all departments,
including Sales and Programming.

By choosing to bet on local talent rather than big city consultants and salesmen, choosing
to rely on local programmers to develop custom stat-of-the-art workforce management and VOIP
software rather than leasing industry standard call center software, and reinvesting, month after
month, in more quality people and outright- purchase hardware for maximum possible growth
without hedge, Callbox became a multi-million dollar company after just 2 years.

Since we personally invested our time and money, it was certainly a scary ride. But
ilonggos proved they could do it all themselves. That’s why we direction, but Iloilo built
Callbox.

Freedom to Purchase Good Business

Most call centers are locked into rigid policies and methods of doing business in order to
maximize share price, ensure timely payments for lease hardware and software, ant to keep in
lock step with corporate. This precludes any of facility from being flexible enough to react to
local conditions or insightful directives and often leads to brilliant but frustrated idea people
leaving to find a place where their ideas can be put to use. Callbox however though an enterprise
company, remains a place where good ideas are voice, heard and responded to. With zero debt,
and the flexibility to act fast, it’s idea heave.
 Callbox having built their own technical infrastructure using open VOIP PBX systems
and absolving themselves of almost any dependence on Microsoft Windows is not held hostage
to paying for costly hardware telephony system with 3-year obsolescence windows. With local
expertise both hired and develop at Callbox, the company managed to save approximately Php
4,000,000 in Windows licenses. Similarly with their operational software, betting that it could be
written in house by talented ilonggos saved the company millions of pesos. Retrenching these
saving further accelerated growth and jobs in Iloilo.

The Callbox office in Los Angeles functions primarily as familiar address for the clients
that are signed-up by ilonggo staff from here in Iloilo. The Iloilo facility is truly the main office
o the company. As such, it is this headquarters where important decisions are to pursue
appropriate accounts and respond nimbly to any business cultural stimuli.

Local Staff, Global Focus

Callbox credits much of its success to creating a unique corporate culture where it’s the
employees that are first priority By encouraging accelerated personal and professional growth,
proving free meals and transportation, organized recreational activities, and revenue-based
monthly and weekly incentives, Callbox has slowly created a mythical company from which few
wish to leave. In an industry with turnover rates on the occasion of their third year is still in the
single digits.

In the last six months Callbox has expand its sales outreach beyond North America and
has successfully added Singapore, Malaysia and United Kingdom. Callbox operates staffed
offices in Los Angeles, California, Singapore, and three facilities in Iloilo included the ne
Callbox Connection Café, in informal recruiting and informal center specifically opened to
supply thin increasing number of applicants with same day interviews and hiring.