What is the importance of human behavior in our

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Rahul Saxena, former Visiting Student at Radio Astronomy Centre, NCRA-TIFR, Ooty, Tamilnadu, India (2016)

52 Answers in Life and Living

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Loy Machedo, Mentor & Coach at Life and Living

Answered Nov 23

When I deal with freeloaders & idiots - I treat them with indifference. 
When I deal with clients who have money and who respect me for my services by paying
me money - I treat them with respect, honor and gratitude.

When I meet anyone who is smart, intelligent, mature, wise and can add value to my life
- I am exceptionally respectful. 
When I meet useless, pointless and directionless individuals - I keep them as far away
from me as I could keep cancer from my life

When someone who is a fool communicates to me - I put him in his place in seconds. 
When someone who is genuine & intelligent communicates with me - I welcome the
conversation.

Your behavior towards others will determine the quality of your life.

Choose how you wish to behave with whom wisely.

Loy Machedo
What is the importance of human behavior in our daily life?

4k Views · 128 Upvotes · Answer requested by Saniya Ahmad

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Ipsita Mishra, Student

Updated Oct 25

Behavior attracts more crowd than beauty.

People get to know your inner goodness and qualities when you interact with them in a
good way or show a pleasant behavior towards them.

We as humans tend to be liked by everyone around us and to hear verses of praises

being said for us. But what's more important is to present ourselves in a good way, not
for people to like us but it's how we would be wanted to be treated by them. It's like tit
for tat. What you give that you get. More of a karma kind of thing.

Behavior is what makes us gentle and sober and behavior is what makes us human. It's
one quality that we have developed that throws us in the good light no matter what
position we hold in the society or how rich we are. It is something that is appreciated
and encouraged by everyone because that's what holds us together. When someone
doesn't show a good attitude towards you or doesn't know how to behave properly,
surely you wouldn't like to be around such people. We don't need people who would pull
us down or treat us in anyway less than how we deserve to be treated.

Behaviour is important as it shapes our personality and helps us in building a good

character. You develop the skills of good communication and learn how to maintain the
decor of the room whilst being with another hundreds or thousands of people in a room.
You actually learn to present yourself in a better way for the other person to understand
you and for you to be able to understand him/her.

When we behave properly, people would actually want to be around us because that
would make them feel comfortable and they would open up and share their thoughts
and opinions with us. It simply gets you to be a better person.

One who doesn't know how to behave has no friends.

7.1k Views · 3 Upvotes

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Aashika Chande, Believer, Philosopher, Explorer, Foodie, Musicophile, and still updating..
Answered Jul 18, 2016

One's human behaviour reflects the kind the human he or she is. In order to co-exist
humans need to understand each other. Their behaviour is the medium how.

Behaviour is a part of our daily life since we are constantly reacting and interacting to
things around us. By merely observing someone's behaviour, we can know about that
person. Such observing results in some information. This information may or may not
be used as per subjectivity of relevance. If relevant, can be used immediately or in the
long term.

We already practice it everyday whether we're consciously aware about it or not. We try
to know about the mood of our bosses when it comes to specific issues say for asking a
leave or an extension of deadline, by the way they are behaving on that particular day
prior to approaching them. That would be temporary importance of their behaviour.
Although he or she might not be short tempered or moody otherwise, we consider their
recent behaviour to our advantage. On the other hand, say while forming an opinion
about someone or maybe while considering a promotion of a subordinate, we consider
their behaviour over a period of time. In terms of how much of his or her daily
behaviour reflects how he or she really is.

Intention and not behavior is what people can see. Intentions are conveyed through
behaviour. Not only intentions but believes, principles, values, and what not, are all
reflected tangibly only through behaviour. To be understood and to understand,
behavior is the medium.

That's how important it is, everyday!

3.3k Views · 2 Upvotes

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Mohit Raj, Motivator | Thinker | Socialist | Music Lover | Foodie and so much more..
Answered Aug 23, 2016

A person's behavior decides his/her character. So, the way a person represents self, the
way he/she eats, his/her personality, the way he/she speaks. Also, how a person accepts
things, how he/she reacts to things, how he/she treats success and failure..

All these small things adds up to decide his/her behavior and thus it's very important
that a person should behave accordingly in different situations, every day.

Because in the end that's what separates from other species and makes us who we truly
are.

Hope you get what you're looking for :) Thank you :)

1.7k Views

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Ananya Shah, I study psychology

Answered Jul 13, 2016

Human behaviour means.... projecting human itself. 

How can u express urself without behaving... 
it's the most important aspect of life in all fields n relations as friend, as family, as
colleague, as boss everything... behaviour matters a lot. 
Hope I got ur question

2.2k Views · 1 Upvote

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Kishan Vaish, works at Self-Employment

Answered Aug 23, 2016

Human behaviour is ones interaction, Character Projection of personality. And mental

status towards others, parents, people he works with.

Behaviour also shows his/ her attitude towards Life.

his intentions, inner make up can be predicted by behaviour.

It may very according to Cicumstances. When pressurised may be irritable, When had a
fight may be angry.

So behaviour will vary according to given circumstances,

But on who behaves with Equilibrium in stressed condition has nice pattern. On this
Success or failure in life depends. He is evaluated by society on behaviour.

1.6k Views

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Jay Schroeter, Observational and highly opinionated.

Answered Aug 10, 2015

It is the only way that we can predict and understand the actions of those around us. The
understanding of human behavior leads to showing us how to appropriately react to people, and,
really, how to manipulate people to get what you want out of them.

2.1k Views

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Abhilash Desai, Entrepreneurial student, philosophy and knowledge enthusiast

Answered Aug 6, 2015

It is of great importance.

Watch awakeningwithbrahmakumaris  lectures by sister Shivani  , and suresh oberoi

It'll help you stay peaceful, and may be a lot more.

1.4k Views

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Shruthi sri Tangirala, studied at MBBS Student

Answered Sep 1, 2016

How we behave reflects on how others behave,

And also how we behave is important to make people believe in us, make new
aquaintances, make new people acknowledge u,

Our behavoiur depends upon our own life style.

Now adays, behaviour classify’s people as who we can call desirable, or who we can call
psycho..

952 Views

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Shat Ling, Business Analyst, YouTuber,Explorer, Monotheist,Secularist

Answered Aug 6, 2015

kindness

60 Views

Upvotes 0 Downvote

 
Importance of Behavior in Personality Development
By Exforsys | on February 3, 2010 | Comments: 4

Personality Development

Personality is what defines a person. This includes unique aspects about him, his character, his beliefs, and his
behavior. Fundamentally speaking, when these traits are positive, then his personality becomes positive; and
when these are negative, then his personality is also negative.

Our topic focuses on the importance of behavior in molding one’s personality. To begin with, let us define
behavior. It is the set of responses coming from vital emotions specific to a person. People behave differently
in a given situation; some behave well and appropriately, while others do not.

The first step towards changing one’s behavior is to identify which behaviors are labeled as good, and which
ones are labeled as bad.

Good Behavior

It seems that the answer to the question, “What is good behavior?” may seem quite subjective. What may be
“good” behavior to you may not necessarily be perceived as such to others. However, generally speaking, good
behavior comprises of actions and responses acceptable and understood by society. They adhere to the norms
of society, so to speak. The outcome of such behavior is always positive and pleasant.

Bad Behavior

What comprises bad behavior? It can be categorized as such if they fall into any of the following: (1) it causes
damage to any person, event, or thing; (2) it affects and harms society, including your ability to perform your
duties and responsibilities, and (3) it gives unnecessary negative impact to any person, event, or thing.

The impact of bad behavior would depend on the situation wherein the conduct was shown. At home, this kind
of behavior could cause a drift between family members; at work, it could trigger misunderstanding among co-
workers, bringing about tension in the workplace; in the business setting, bad behavior among the employees
could give rise to customer complaints, thereby affecting your bottom line. In any case, bad behavior always
result to problems, though the gravity of which would depend on where the behavior was shown.

Changing Your Own Bad Behavior

In children, you can use various methods like giving affirmations to build their confidence and letting them
know that you, as parents, care a lot about them. Sometimes, all they need is a little attention. You can also use
punishment such as spanking or time-out in order for them to understand that what they did was wrong and
should best be avoided. Another method that is commonly used today is the reward system, wherein if a child
behaves really well, he will be given a reward. This will encourage him to behave properly instead of showing
misconduct.

While it is so much easier to correct bad behavior in children, in adults it can be more challenging. Adults have
a higher level of understanding, more freedom or freewill, and tend to reason out which makes it more difficult
to correct behavior. One other reason for the difficulty is that because our behavior is something that we have
grown accustomed to since childhood, it has become a habit that is really hard to get rid of.

Nonetheless, it is still possible to correct or change your bad behavior. You can start by changing your
mindset. Carefully ponder on the behavior that needs to be changed. Ask yourself why and how you acquired
this behavior, and what steps need to be undertaken to get rid of it. For example, if you notice that you always
seem to raise your voice on your customers if they tend to ask too many questions, find out why this happens.
Is it because you are getting impatient? If, perhaps, you learned to empathize towards overly analytical
customers, would it change this behavior? If you are more self-aware, it will be easier for you to change any
undesirable behavior that you might have.

Your behavior will speak a lot about your personality, and it goes without saying that if you want people to
like you, you need to make sure you behave presentably no matter where you are or who you are with. If, at the
moment, there are some behaviors that you are not exactly proud of, such as throwing insulting jokes towards
your colleagues or always coming to meetings late, then you should do something about it before it leaves a
stain in your own persona.

Comments

How You Benefit from Proper Etiquette

BY DEBBY MAYNE
Updated 10/23/17

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 There are more benefits to having good manners than many people realize. Buero
Monaco/Taxi/Getty Images

Do you ever wonder why good manners are so important? After all, most parents start
teaching polite words and phrases to their children early in life. Throughout life, people
face behavior rules and consequences of ignoring them. Employee handbooks are
loaded with rules of etiquette and showing respect to coworkers.
 Why Have Good Manners?

Without proper etiquette, society would be a mess with free-for-all behaviors that
would have rude people dominating those who care about others.

People would say whatever was on their minds, regardless of how crass it is. Forks
would fly, and elbows would rock tables in restaurants and homes. Diners would be
grossed out by people who speak with their mouths full of food. 

Most parents teach etiquette to their children at a very young age, starting with saying
"Please" and "Thank you." They encourage their kids to share and not be selfish with
their toys, and then as they get older, they progress to some of the more complex
manners concepts, such as how to properly introduce someone and how to make a good
first impression. 

Social

Most people remember having to listen to etiquette rules over and over throughout their
childhood before leaving the house. Whether they were going shopping at the grocery
store or to a friend's house for dinner, parents repeated a long list of what was expected.

At the time, it may have seemed redundant. But once they become adults and start
having their own children, they understand because they now do it.

As adults, most of us still care about having a social life. Ignoring proper etiquette
guidelines can leave us off the guest list and have people running the other way when
they see us coming.

Professional

There are certain expectations of how a businessperson is supposed to act. If you follow
the rules, you're perceived as someone who knows what you're talking about.

However, if you don't, you may be laughed at and possibly even ignored.

Benefits of Good Manners 

Having proper etiquette is essential in all aspects of life if you want others to respect
you. Here are some of the many advantages of having good manners:

1. Being nice at home sets the stage for better behavior. Your children watch how
you react to various situations, so parents need to set examples and have good
 manners. If you are polite to them and consistent in following proper manners
guidelines, they are much more likely to do the same.
2. Professional manners get positive attention. Skills on the job are important, but
knowing how to do the work isn't the only thing expected of you. Following
the etiquette rules at work will help you earn respect and possibly even contribute to
promotions and raises.
3. Being kind to customers increases sales. Show your customers your good
manners by speaking to them politely and giving them an opportunity to express their
needs, and you are more likely to earn their future business.
4. Being polite to your friends will keep them calling. When your friendsknow
you care enough to have good manners with them, they are more likely to include you
in activities and events.

1. Romantic relationships are stronger when couples respect each other.Men and
women who are polite and selfless are a lot more pleasant to be around than those who
are selfish and rude.
2. Treating other people with respect makes them want to be nice back to
you. Whether you need help at the grocery store or you have a complaint about a
product, showing good manners will make the store employees want to work with
you. Holding a door for a young mom or older person can make their day much better.
Smile at someone, and that just might be the bright spot in his or her day.
3. Driving with good manners can help prevent accidents. Road rage had never
been good for anyone. Remember that all drivers make mistakes. It's up to you to
maintain an even temper and avoid accidents by being aware of everything around
you when you're behind the wheel.

1. Others will listen if you give them a chance to speak. Being a good

conversationalist involves more than knowing the right words or talking all the time.
The person you are speaking to will feel that you care if you take a breather and hear
what he or she has to say.
2. Good social etiquette will keep your name on the guest list. If you RSVP, show
up when you say you will, be polite to others, have good table manners, know when to
leave, and thank your host for inviting you, there's a good chance you'll be invited
again.
3. Knowing and using proper etiquette regularly can help with confidence.If you
are in the habit of using good manners all the time, you won't have to worry about
whether or not you're doing or saying the right thing. It will come natural to you, and
others will respect you more for it. 
 Importance of Good Manners
Category: Essays, Paragraphs and ArticlesOn February 3, 2014 By Sanjoy Roy

Good Manners refers to the polite and good social behaviour. Good Manners plays a
significant role in building human relationships. It lays the foundation of a stable social
pattern. It implies certain values of human relationship that kept the society alive and
kicking.

It is true that human life today has become speedy and hectic. Life has become too
much diversified and fast. There are national and international societies that can meet
within the shortest possible time, because time and space have been conquered.
Naturally it is commonly thought that good manners that bound the social relations
have now fallen out of use. I, however, disagree with the view.

Good manners are still needed, because manners imply stable values. They do not
depend on social structures; rather all kinds of social structures depend on them.

The values like respect, loyalty, gratitude or obligation are fundamental in their character
and quality. Our social and family ethics of behaviour have been determined by our
respect for such values. A highly educated son bows in respect to his parents and
seniors, because that is part of his social and family ethics.

Even big international dealings are based on good manners. Nations that flout good
manners in such dealings are exposed. Good manners do not cost us much. It is the
mark of nation’s character. If a nation cites the Bible and the Geeta, but behaves like a
fraud, it becomes a target of attack for the world at large.

Good manners are an index of the degree of refinement, whether it is in individual, in a

society or in a nation. The mode of observing such manners do change. The ways of
being hospitable today are not the same as in our ancient days. But to be hospitable is
yet a yardstick of one’s culture and character. To tell lies, to behave like a turncoat, to
take undue advantage of one’s goodness have been bad and are bad even today. These
are the parts or constituents of good manners. One cannot enumerate them. The norms
of human behaviour change in our fast changing social life, but the status of ‘good
manners’ remains constant. Good manners are closely linked to moral
values. Shakespeare’s line, “The baby beats the nurse and athwart goes all decorum” is
a self aeons of human existence.

I believe that good manners are very important for success in life. Man today is indeed
hard pressed for time. But, it is not something that stands in his way. On the contrary it
ensures a much more sound interaction, a finer ground for him to develop and
consolidate. It is the very lifeblood of a healthy human relationship.

Difference Between Good and Bad

Posted on September 17, 2011 by olivia
6

Good vs Bad 

Good and bad are integral elements of our life and remain with us throughout.
What is good for a person may be bad for another and so it is a subjective issue and
nothing is absolutely good for all (and vice versa). There are good and bad in every
aspect of life, and it is hard to escape from anything without being judgmental and
categorizing it as good or bad. On the whole, a society sets the norms for good and
bad and guide people in their lives. But people never try to delve deeper to analyze
the differences between good and bad and accept things at their face value. Let us
take a closer look.

Why does a class teacher refer to a student as good in front of all others and
another as bad? It is to let all students know what is good and what is bad, and
encourage them to become good. So they get appreciation and admiration of those
who matter. The same principle applies to adults in life later on as there are norms
and laws to deal with bad behavior. While some people exemplify good behavior
and they are treated as model citizens, there are many who face the wrath of the
administration in the form of sentence of prison and financial penalty when they
exhibit bad behavior, which is not acceptable to the society.

We become accustomed to the bifurcation of good and bad in all aspects of our life
and unless we decide or finalize something as good or bad, we are not comfortable.
In fact, we make stereotypes for this very purpose and categorize people around us
as good or bad to sort out our friends and those whom we do not like. In fact, there
are qualified people who indulge in this very exercise, to earn a living. They
separate the good from the bad to let others know and deal with things
accordingly. Because of the efforts (or shall we say subjective liking and disliking) of
some people, we are helped in no uncertain means and know beforehand what is
good and what is bad for us.

Thus, we have good food and bad food, good and bad music, good and bad writing,
good and bad films, good and bad actors, good and bad rulers, and so on. We are
left on our own rarely. Perhaps food is one category where we decide on the basis
of our taste buds what is good and bad, though even here there are nutritionists
and doctors who keep telling us what to have and what to avoid. Similarly, when it
comes to clothing, we tend to follow fashion as we are told what is good (in fashion)
and what is bad (out of fashion).

What is the difference between Good and Bad?

• Good and bad are two sides of a coin just like day and night and full and empty.

• What is good for one may be bad for another.

• Thus, this bifurcation is subjective.

The Importance Of
Understanding Employee
Behavior

 By Mark Waschek|March 1, 2017






People-related issues can tear at the fabric of a company. They chip away at

even the most solid foundation built on the best products and services. In our last
article,“1 Simple Step To Hiring And Retention In Ag Retail,” we discussed the
positive impact that assessments can have on hiring and retention. In this article,
we will dig deeper into how that same information will not only improve hiring, but
will also boost teamwork amongst the employees, increase effectiveness of
supervisors, assist with succession planning, and enhance the overall
performance of your organization.

ADVERTISEMENT
The Power of Understanding Behavior
Behavioral assessments are revealing, powerful, and relevant to making better
hiring decisions. However, once those employees are on board, having a solid
grasp — built on actual data, not observation — of how each employee can be
expected to behave in a given role or work situation, how to interface with them,
and understand what motivates them, will allow you to anticipate, manage and
resolve issues long before problems crop up.

The behavioral challenges managers face today are intensified by the increasing
complexity of the work environment with remote employees, talent shortages
forcing employers to “move up” less experienced employees,  business
complexity requiring diverse teams of employees (sales, technical, accounting,
administrative, etc.) to work very closely together, and the fast pace of
technological changes.

Despite the massive shifts in today’s business, one key success factor remains
constant: Leadership. The ability of your management team to manage this
diversity in style and experience is more important than ever with decisions made
in these cross-functional teams. Unlocking this leadership potential of your
employees will drive your company to be a leader in your marketplace.

When you consider these challenges, the closest thing to a “silver bullet” that a
manager can possess is a clear understanding of their employee’s behavioral
style. Their ability to effectively manage is dependent on recognizing what makes
your employees tick, and their ability to apply them to several of the most
essential leadership skills they need to succeed.

Interviewing Skills. A good leader must be able to identify and hire the right
candidates to begin with. The impact of making a poor choice can take a heavy
toll on the morale and productivity of the entire team. Understanding a
candidate’s behavioral style and integrating that into your interview process and
overall hiring decision making will enhance your hiring success by over 70%.

Communication Skills. It’s easy to recognize that all managers with the ability
to lead and inspire others have to first be effective communicators. However, it’s
not always easy to understand what it takes to be an effective communicator,
and just what you must do to be good at it. To be an effective communicator you
need to understand a person’s style and how they want to be communicated
with.

However, understanding how they DO NOT want to be talked to, or presented

information, is perhaps even more important. Failing to recognize what “turns an
employee off” will create conflict, disengagement, turnover, and the all too
common feeling of your words falling on deaf ears.

Performance Management. Leaders need to be effective in the three stages of

performance management:

1. Establishing clear, specific, and measurable goals.

2. Coaching team members to meet those goals.
3. Fairly appraising performance.

Many leaders struggle with the process of setting goals and coaching for
performance based on how the employee wants to/needs to hear it. Knowledge
of styles will help any leader adapt to the needs of each employee, and will
significantly assist their ability to lead and motivate. Without the ability to tailor
performance management to the individual, employees will struggle and never
receive from their leader what they most need to excel in their jobs.
Employee Development. When a leader understands each person on their
team, and what their future goals and dreams are, they help them look for
opportunities to help them grow and develop further. However, what every
manager knows is that despite years of experience, not every top sales person
will perform well as a sales manager, and not every operations employee has the
style to lead an operations team.

In order to help them achieve their potential, you need to start with their
behavioral style so you can direct their future to roles that are a good match
and/or help them recognize the gaps between their style, and what is required,
so they can learn to be more effective in the future. By default of using behavioral
analysis in hiring, organizations with this information on their employees have a
much more effective succession planning process, than companies without this
insight.

Ability to Encourage Engagement and Innovative Thinking. Employees don’t

want to just be told what to do when a problem arises. They want to feel like a
partner who can contribute solutions and valued ideas. They want to be heard
and acknowledged. Effective leaders must have the ability to encourage a
climate of innovative thinking, ownership and engagement by encouraging
everyone on the team to consistently contribute in a way that matches their
style. This can help your organization solve problems, reduce cycle time, and
enhance the experience of your customers.

The Golden Rule is Wrong!

The Golden Rule tells us to treat others as we would like to be treated.This
sounds okay, but do you think that a reserved person really wants to be treated
in the same way as a highly expressive or outgoing person? Or does a dominant
and driven person on your team want to see the same type of reports and
communications as the analytical person on your team?
No way! So what you have to do is to remember the spirit of the Golden Rule and
apply it to this: Treat others as their style indicates they would like to be treated.

People are your biggest and most expensive asset. Some of them might drive
you crazy, but all of them drive your business, so you need to understand them.
In less than 15 minutes of an applicant or employee’s time, your management
team can gain valuable insight to use every day to establish the understanding
they need to take your employees and business to the next level of success.

Behavior management is similar to behavior modification. It is a less intensive version of behavior

therapy. In behavior modification, the focus is on changing behavior, while in behavior management
the focus is on maintaining order. Behavior management skills are of particular importance to
teachers in the educational system. Behavior management include all of the actions and conscious
in actions to enhance the probability people, individually and in groups, choose behaviors which are
personally fulfilling, productive, and socially acceptable. [1]

What Is Behavior Management?

by SUSAN WARD  Last Updated: Aug 14, 2017
Behavior management, also called behavior modification, attempts to guide and
motivate individuals to change their actions or interactions in certain settings. For
example, teachers use behavior management at a classroom level to introduce rules
against interrupting other students. Teachers also use behavior management with
individual students to alter bad habits and poor choices, such as getting up out of their
seats when they should be seated. Parents, therapists, medical professionals and
employers can use behavior management approaches.

Features

Behavior management includes identification of the problem or negative behavior,

education about replacement behaviors, alterations to the individual’s environment to
reduce the negative behavior, positive reinforcement to encourage the new behavior
and negative reinforcement to discourage the inappropriate action. Behavior
management planning may include behavioral analysis and data collection, education
and role playing, along with the institution of contractual agreements.
Effects

If applied correctly, state N. Mather and Sam Goldstein in their article “Behavior
Modification in the Classroom” at LDOnline, behavior modification techniques never fail.
When applied inefficiently or inconsistently, however, the result is less than desired
change. With the implementation of all aspects of a behavioral modification plan, an
individual is encouraged by correct choices and discouraged from the negative
behavior.

In “Discipline in the Secondary Classroom: A Positive Approach to Behavior

Management,” Randall S. Sprick reminds readers that behavior management takes
time. He describes a motivational sports coach who outlines behavioral expectations on
day one of the season and then spends the whole season teaching those techniques
and pushing the team to practice those behaviors.

Considerations

Teachers, parents, employers and others who implement behavior management

techniques often place an overemphasis on implementation of the negative
consequences. While negative consequences are necessary, they should be instituted
in combination with all other aspects of a behavior modification plan. Educational
Psychology Interactive suggests that punishment alone may increase hostility and
should be used infrequently and in combination with positive reinforcement.

Misconceptions

Behavior modification techniques or approaches are often incorrectly thought of as a list

of disciplinary measures, such as added chores for a teenager displaying disrespectful
behavior or pay reduction for employees who repeatedly arrive late to work. While
disciplinary measures and negative consequences are a necessary component of
behavior modification, they are only one aspect.

Expert Insight

Behavior management works even for particularly egregious behaviors, including

defiant, non-compliant children and physically aggressive teenagers. “For several of my
families,” states Dr. Katherine Reiter, owner of Creative Case Management in Asheville,
North Carolina, "I recommend a parent coach to help them with their child’s challenging
behaviors. The parent coach encourages families to look at all aspects of helping their
child change, not just discipline.”

Managing behaviour

What promoting positive behaviour involves

Parents and carers who provide boundaries as part of a loving and secure relationship with their children
help children feel secure and self-confident. Children benefit from knowing that their environment is stable
and that a competent adult is taking care of them. 
There are three aspects to promoting positive behaviour:
1. A learning environment that is positive and supportive
2. Strategies for building skills and strengthening positive behaviours
3. Strategies for decreasing undesired behaviours

Positive and supportive environments for learning

Building strong parent/carer-child relationships
Discipline techniques are most effective when children feel cared for and know that their needs will be
met. 

Quality time 
Ensuring that there are times in your day for appreciating and enjoying your children’s company is very
important for building and maintaining positive relationships. Taking a little time for playing and having fun
together helps everyone relax and encourages caring and cooperation. As children get older, you may
find that having time to talk together is important for maintaining close relationships. Time to talk,
and more importantly time to listen, helps children to feel understood and supports positive self-esteem. 

Positive attention 
Giving children regular attention helps to meet their needs for care. Providing attention to children
when they are doing something positive makes it more likely they will continue to seek parents’ and
carers’ attention through positive rather than negative behaviour. Simple acknowledgements are very
effective ways for parents and carers to provide positive attention to children, for example: “Thanks for
picking up your toys,” “Well done for finishing your homework before dinner,” or “You played really well
today. It’s great to see you getting along and having fun.”

Strategies for building skills and strengthening desired behaviour

Praise
The most important part of promoting positive behaviour involves guiding children to recognise and use
behaviours that are appropriate for the situations they encounter. Learning to manage feelings, help
around the house, organise schoolwork and cooperate with others are some examples of behaviours that
primary school children gradually develop with guidance and support. By noticing and praising children’s
positive behaviour, adults can effectively guide children to use desired behaviours. This is especially
important when children are learning to manage new situations or behaviours. When praising children for
good behaviour, it helps to be very specific. Tell them exactly what behaviour, actions and words you
noticed and appreciated, such as: “Thank you for your help. You remembered to clear away the dishes
without a reminder,” or “I was really happy that you were so patient. You sat quietly and waited for me to
finish my conversation.” Providing specific and enthusiastic feedback to children in this way helps them to
understand what you expect, and to feel good about making the effort to behave in ways you approve of.

Rewards
As well as praise, other kinds of rewards can often be very helpful, especially when children are learning
new routines or taking on new responsibilities. There are many possible rewards for children’s
behaviour. The best reward is something that the child values. It should only be given after the child has
shown the desired behaviour. When used in this way, rewards help to demonstrate to children that you
have noticed and appreciated their efforts. Some parents and carers worry that rewards will
‘spoil’ children and lead them to want rewards for everything they do. When you clearly specify the
desired behaviour and ensure that only that behaviour is rewarded, spoiling does not occur. However, if
nagging and whining are followed by rewards, children will continue to nag and whine as they learn that
this kind of behaviour pays off. The key to using rewards effectively is to be specific about the behaviour
you intend to reward and avoid rewarding unwanted behaviours. Select rewards that the child enjoys or
values. After the desired behaviour has been learned, rewards can be phased out.

Sample reward menu

Provide frequently Provide occasionally

praise stickers a special outing

a hug stars on a chart stay up late

a fun activity listen to music/watch tv have a friend sleep-over

read a story together a special food or snack go to the movies

play with a special toy visit friend/relatives a new game or toy

Routines
Regular routines, where the same things happen in the same way at the same time each day, are
very important for supporting children’s positive behaviour. Establishing routines for bedtime, meal times,
bath time, homework and other things that happen as a regular part of their day helps children know what
to expect. Routines provide a sense of security so that children feel more settled. This, in turn, is likely to
increase their positive behaviour.

Setting expectations and limits 

Setting limits for children involves communicating your expectations clearly and following through
consistently. When setting limits or establishing routines, state directions specifically, positively and
confidently so that children are in no doubt about what you want them to do and that you expect them to
do it. Avoid overwhelming them by giving too many directions at once or by expecting things that are too
difficult for their level of ability. The limits you set should be ones you are confident the child can meet.
It is very important to follow through on your expectations. Being consistent (but not rigid) shows that you
mean what you say and can be counted on. When expectations are applied inconsistently (eg some days
you don’t bother about the mess they leave and other days you insist that they must clean up), children
are more likely to test or ignore the limits you set. Keeping rules and expectations to the few that are most
important to you helps parents and carers to be consistent. 

Giving choices 
Giving children choices helps them learn the skills for responsible decision-making. It allows them to
feel part of decisions that are made and to understand that the ways they behave are under their control.
Letting children make (some) decisions and praising their responsible choices supports the development
of positive social values. 
It is important to offer choices that are appropriate for the child’s age and abilities. You might, for
example, offer children a choice between two different household chores. Choices can also be used to
reinforce standing rules, for example: “Remember that homework needs to be done before you go to your
friend’s house. You can choose to do your homework now and go to your friend’s house later, or you can
choose to relax now and do your homework later, but not go to your friend’s as well.” For more
information on children and choices have a look at our information sheets on making decisions.

Strategies for decreasing undesired behaviours

Children can behave in undesired ways for many reasons. They may not have learned what
the appropriate behaviour is, they may not have learned how to manage feelings such as frustration or
anger, or they may feel confused or insecure in an unfamiliar situation. Parents and carers may
unintentionally contribute to the pattern of undesired behaviours by giving children attention when they
occur. The most effective way to reduce undesired behaviour is to help your child learn an appropriate
behaviour to replace it with. Teach children what it is you want them to do and provide them with rewards
and positive attention for doing it. Shift your focus to the positive behaviour and avoid giving attention to
the undesired behaviour. If necessary, apply logical consequences when undesired behaviour occurs.
Maintain your calm when following through with consequences to ensure the child understands your
intention.

Quiet time
When undesired behaviour is serious or repeated, you may find it helpful to remove the child from the
situation for a period to calm down. In addition to making it clear to children when their behaviour is
unsafe or not appropriate, this helps to teach them how to manage emotions that may be running high. To
use quiet time effectively it is necessary to have a designated space where children can sit quietly,
without distractions, for a brief period. 
It is best to take firm charge in this situation. Calmly describe the undesired behaviour and the
consequence, for example: “You hit your brother. You need to go to quiet time.” It is important not to get
into a debate or argument but to follow through directly. When children go to quiet time, let them know
that they can come back after they have been quiet for a specified time – usually one or two minutes for
younger children or up to five minutes for older children. After the time is up, let them go back to the
activity and follow up with praise for appropriate behaviour as soon as possible.
Some children behave in ways that are persistently defiant and aggressive. When this pattern occurs
often and is more extreme than for other children their age, they may need help for a serious behaviour
problem.

Keys to promoting positive behaviours

Prevention is better than cure 
Make sure your expectations are clear and well matched to the child’s age and capacity. Keep
the emphasis positive, try to catch them being good (link to “Catch them being good”) and be sure to
show you appreciate when children do what you ask. 
Be firm but fair 
Making rules and setting limits (link to “Making rules and setting limits”) helps children understand what is
expected of them. Set reasonable and enforceable limits and follow through consistently. Being
consistent is easier when you focus on the things you think are most important.
Keep cool
Avoid getting into power struggles that inflame emotions. Recognise your own triggers and use strategies
for cooling down, such as walking away and discussing the issue later when you are calm. ‘Time out’ for
parents and carers, when you take time to relax, can be a very important strategy for managing your
responses to cope with and build positive family relationships and discipline issues.
Teach rather than punish 
When promoting positive behaviour it is important to teach the behaviour you would like to see rather than
punish the child. Punishment focuses on showing the child what not to do rather than helping him or her
learn what to do. The emphasis is often solely on the problem rather than on supporting the child to find
more effective and appropriate behaviours. When punishment is blaming or hostile it can cause
resentment and damage relationships.

The Importance of Managerial Behavior

by Grace Ferguson
 Related Articles
 1Examples of Behavioral Approaches in Business Management
 2Just Behavior of a Manager & Its Effect on Employees
 3Types of Organizational Behavior in the Workplace
 4Advantages and Benefits of the Classical Management Theory
As the manager of a small business, you expect your employees to show increased participation and dedication
so the company can succeed. Most employees are willing, but they need guidance and goals to better
understand your own vision for the company, and your expectations for how they do their jobs. The way you
conduct yourself as a manager impacts you, your employees, and the company as a whole.
Identification

Because the behavioral management theory addresses human interactions at work, it is commonly called the
human relations movement. According to behavioral theorists, the more understanding you have of human
actions, such as conflict, expectations and motivations, the more improved productivity becomes. By
recognizing the social needs of employees, you are better able to understand and help fulfill them, which
results in employees becoming motivated.

Social Needs

The social needs of employees and human relations are important aspects of business management. Abraham
Maslow, a psychologist who established one of the most famous needs theories, separated needs into five
areas: physiological, safety, belonging and love, esteem, and self-actualization. An employee’s physiological
needs involve his physical needs to maintain his basic well-being, such as food and drink. Safety needs include
the need for security and protection. Belonging and love needs address the need to build meaningful
relationships with others. Esteem needs involve the self-confidence required to obtain the status and reputation
that he desires. Once the individual has satisfied those needs, he progresses to the need to find himself, also
referred to as self-actualization. These needs are critical tools that help you to understand employee
motivation.

Effective Leadership

In understanding employee motivation, finding ways to help meet their needs, and leading by example, you
create a work environment in which employees are likely to remain loyal. You achieve this by practicing
effective leadership. Over the years, researchers have established many leadership styles, such as autocratic
leaders who make decisions without consulting anyone else, democratic leaders who consider the team’s input
when making decisions, and laissez-faire leaders who take a more laid-back approach by allowing others to
make many decisions. Effective leadership is not based on a set of principles or influences, but rather on a
wide range of approaches that you can draw from. Because the transformation leadership style involves having
 a variety of traits that are substantially motivating, it is appropriate in many corporate and business settings.
Leaders who use this style display integrity, establish clear objectives, communicate effectively, support and
encourage, inspire, recognize good work, give credit when due, expect the best from employees, and help
others to see beyond their own interests. Practicing effective leadership and management builds trust.

Considerations

When employees don’t feel valued or motivated, it shows in their work. If they don’t respect you as a manager,
trust and morale are negatively impacted. This results in a decline in productivity and an unpleasant work
environment. Your role as a manager is to help employees recognize the company’s vision, arm them with the
motivation and tools to achieve it, and compensate them appropriately for their efforts. By exercising proper
management skills, you’re able to de-escalate conflicts when they occur and heal broken relationships. By
being aware of your employee’s needs and treating everyone fairly, you find that employees are more
motivated to work, which results in a win-win situation.

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Management Study HQ
 MANAGEMENT PROCESS
 MARKETING
 HUMAN RESOURCE
 OPERATIONS

Managerial Roles
Another approach to study management is to examine the roles that
managers are expected to perform. These roles can be defined as the
organized sets of behaviors identified with the position. These roles were
developed by Henry Mintzberg in the late 1960s after a careful study of
executives at work. All these roles in one form or another deal with people
and their interpersonal relationships.

These ten managerial roles are divided into three categories. The first
category of interpersonal roles arises directly from the manager’s position
and the formal authority bestowed upon him. The second category
of informational roles is played as a direct result of interpersonal roles and
these two categories lead to the third category of decisional roles.
Interpersonal Roles
Managers spend a considerable amount of time in interacting with other
people both within their own organizations as well as outside. These people
include peers, subordinates, superiors, suppliers, customers, government
officials and community leaders. All these interactions require an
understanding of interpersonal relations. Studies show that interacting with
people takes up nearly 80 per cent of a manager’s time. These interactions
involve the following three major interpersonal roles:

Figurehead: Managers act as symbolic figureheads performing social or

legal obligations. These duties include greeting visitors, signing legal
documents, taking important customers to lunch, attending a subordinate’s
wedding or speaking at functions in schools and churches. All these/
primarily, are duties of a ceremonial nature but are important for the
smooth functioning of the organization

Leader: The influence of the manager is most clearly seen in his role as a

leader of the unit or organization. Since he is responsible for the activities of
his subordinates, he must lead and coordinate their activities in meeting
task-related goals and he must motivate them to perform better. He must be
an exemplary leader so that his subordinates follow his directions and
guidelines with respect and dedication.

Liaison: In addition to their constant contact with their own subordinates,

peers and superiors, the managers must maintain a network of outside
contacts in order to assess the external environment of competition, social
changes or changes in governmental rules, regulations and laws. In this role,
the managers build up their own external information system.

In addition, they develop networks of mutual obligations with other

managers in the organization. They also form alliances to win support for
their proposals or decisions. The liaison with external sources of information
can be developed by attending meetings and professional conferences, by 
personal phone calls, trade  journals and by informal personal contacts
within outside agencies.

Informational Roles
By virtue of his interpersonal contacts, a manager emerges as a source of
information about a variety of issues concerning the organization. In this
capacity of information processing, a manager executes the following  three
roles:

Monitor: The managers are constantly monitoring and scanning their

environment, both internal and external, collecting and studying information
regarding their organization and the outside environment affecting their
organization. This can be done by reading reports and periodicals, by asking
their liaison contacts and through gossip, hearsay and speculation.

Disseminator of  Information: The managers must transmit their

information regarding changes in policies or other matters to their
subordinates, their peers and to other members of the organization.  This
can be done through memorandums, phone calls, individual meetings
and group meetings.
Spokesperson: A manager has to be a spokesman for his unit and he
represents his unit in either sending relevant information to people outside
his unit or making some demands on behalf of his unit. This may be in the
form of the president of the company making a speech to a lobby on behalf
of an organizational cause or an engineer suggesting a product modification
to a supplier.

Decisional Roles
On the basis of the environmental information received, a manager must
make decisions and solve organizational problems. In that respect, a
manager plays four important roles.

Entrepreneur: As entrepreneurs, managers are continuously involved in

improving their units and facing the dynamic technological challenges. They
are constantly on the lookout for new2 ideas for product improvement or
products addition.

They initiate feasibility studies, arrange for capital for new products if
necessary, and ask for suggestions from the employees for ways to improve
the organization. This can be achieved through suggestion boxes, holding
strategy meetings with project managers and R & D personnel.

Conflict Handler: The managers are constantly involved as arbitrators in

solving differences among the subordinates or the employee’s conflicts with
the central management. These conflicts may arise due to demands for
higher pay or other benefits or these conflicts may involve outside forces
such as vendors increasing their prices, a major customer going bankrupt or
unwanted visits by governmental inspectors.

Managers must anticipate such problems and take preventive action if

possible or take corrective action once the problems have arisen. These
problems may also involve labor disputes, customer complaints, employee
grievances, machine breakdowns, cash flow shortages and interpersonal
conflicts.

Resource Allocator: The third decisional role of a manager is that of a

resource allocator. The managers establish priorities among various projects
or programs and make budgetary allocations to the different activities of
the organizationbased upon these priorities. They assign personnel to jobs,
they allocate their own time to different activities and they allocate funds for
new equipment, advertising and pay raises.

Negotiator: The managers represent  their units or organizations in

negotiating deals and agreements within and outside of the organization.
They negotiate contracts with the unions. Sale managers may negotiate
prices with prime customers. Purchasing managers may negotiate prices
with vendors.

All these ten roles are important in a manager’s  job and are interrelated
even through some roles may be more influential than others, depending
upon the managerial position. For example, sales managers may give more
importance to interpersonal roles while the production managers may give
more importance to decisional roles.
The ability to recognize the appropriate role to play in each situation and the
flexibility to change roles readily when necessary, are characteristics of
effective managers. Most often, however, the managerial effectiveness is
determined by how well the decisional roles are performed.