OMPC002 ETE

1. The most suitable layout for continuous production is:

Ans. Line Layout

2. Machine down time is an example of which type of Quality cost:

Ans. Internal Failure cost

3. Which of the following emphasizes defects per million as a key to measure of

quality?
Ans. Six Sigma

4. Which of the following is not an objective of MRP

Ans. Predicting Safety stocks requirement

5. Which of the following is not a components of supply chain?

Ans. Labor Market

6. Which of these materials would have ordinarily have independent demand?

Ans. An end item

7. Which one of the following is not related to a push system

Ans. Customer Responsiveness

8. Which is a major advantage of product layout

Ans. Lower work in process inventory

9. ___________was inventor of scientific management

Ans. Frederick Winslow Taylor
10. Moving average model is applicable when in the time series
Ans. There is no trend, seasonal, or cyclical pattern
11. Which of the following statement best describes office layout?
Ans. Group workers, their equipment, and spaces/offices to provide for movement of
information

12. The recognized benchmark for Six Sigma implementation is

Ans. General electric

13. Regular patterns in demand that take place over long period of time is called as
Ans. Cyclic patterns

14. One of the product example for process layout is

Ans. Welding Shop

15. QFD means

Ans. Quality function deployment

16. Which one of the following is not a reason for facility layout analysis?
Ans. A new supplier is contracted

17. Which one of the following describes the quality definition of fitness for use?
Ans. The ability of a good or service to meet customer needs

18. Which of the following document/s is /are included in quality system?

Ans. A quality Policy

19. Material required planning is

Ans. Computer Based
20. A bills of material (BOM) file includes
Ans. a list of materials and quantities required to produce one unit of an end item

21. Which of the following tasks in not carried out by an operations manager?
Ans. Manages cash flow and investments

22. If 10 lakhs passengers pass through Indira Gandhi airport Delhi with checked
baggage each year, a successful six sigma programme, for baggage handling would
result in passengers with misplaced luggage
Ans. 3.4

23. Resource allocation is a tradeoff between

Ans. Operation and sales

24. Which of the following statement is incorrect?

Ans. C ISO-9002 applies to the firms that acts as inspection agents

25. is not core entity for proper functioning of a process

Ans. Climatic controls

26. Which of the following statement about time series forecasting is true?
Ans. The analysis of past demand helps predict future demand.

27. With reference to attributes Customers use in evaluating the quality of products
and services, a holiday package is high in
Ans. Experience attributes

28. If demand for a product is influenced by random variations only, the quantitative
technique to use for forecasting demand is
Ans. Moving average

29. The ISO 9001:2000 standards are

Ans. quality management procedures that address leadership, documentation and
record keeping

30. Which of the following includes benefits from quality circles?

Ans. Help in management support

Case study
In the mid-2000s Toyota expanded its production facilities rapidly in a bid to grow
globally and to
achieve its goal of becoming the number one auto maker in the world. Toyota's rapid
growth
affected its product quality with the company reportedly compromising on its
manufacturing
techniques. Some safety related problems accrued in Toyota vehicles. Later a series of
recalls
followed which put the company's hard-earned reputation for quality at risk. Analysts
opined that
constant recalls had damaged the reputation and brand image of Toyota and hindered
its return to
profitability. To increase its market share, Toyota had sacrificed its legendary quality
and ignored its
own management principles and customers, a feedback given by customers. To verify
the cause of
recalls and improve quality, Toyota set up a committee. The committee was to inspect
every
process in the Toyota Production System to ensure delivery of quality products to
customers.
31. Advantage of KAIZEN as per understanding phylosiphy ‘Toyota Way’ is:
a. factories need a lot of space for workers meetings
b. employees start chatting to each other more
c. manufacturing times are increased
d. increased productivity

32. according to Toyota philosophy JIT (Just-in Time) means:

a. re-engineering for breakthrough
b. push type production
c. variability increase
d. waste reduction

33. Select incorrect statement

a. Toyota setup quality assurance teams only in manufacturing area
b. Toyota’s rapid growth affected its products quality
c. TPS is used as benchmark by many automobile manufacturers
d. Toyota always believes quality as an order-winner

34. Toyota’s commitment to manufacturing world class and quality automobiles lies
in:
a. fast introduction of new models
b. cost leadership
c. quality right from development to delivery
d. Providing easy financing alternatives to customer.

35. which one of the following statements is false with respect to fixed period system?
Ans. The optimal replenishment level includes the demand during the review period
plus any desired safety stock.

36. Which one of the following statements is not true for Delphi method?
Ans. Brought together as a group

37. In single exponential smoothing method

Ans. Large values of alpha () place more emphasis on recent data
38. Which of the following statements is true?
Ans. The EOQ is most accurate when both inventory and order costs are estimated on a
pure variable cost basis.

39. In the service positioning matrix, a limited number of customer pathways and
highly repeatable service encounter activity sequences related to
Ans. Provider-routed services.

40. Which of the following is closely related to statistical process control (SPC)?
Ans. Unwanted Causes of variation

41. Which of the following is not a major activity in designing a product manufacturing
or service
providing process?
Ans. Process reengineering

42. Product requirement to meet pre-defined standards is known as:

Ans. Conformance to quality

43. Which one of the following statements is not true regarding inventory
management?
Ans. the two fundamental inventory decisions are: where to order and what to order

44. The major problem addressed by the warehouse layout strategy is:
Ans. addressing trade-offs between space and material handling.

45. Which of the following statement is true?

Ans. Dependent demand is directly related to the demand of other stock-keeping units
(SKUs) and can
be calculated without needing to be forecasted.
46. When Six Sigma is applied to services one of the following measures is not used

Ans. Empathy

47. ASSEMBLY LINE BALANCING

Ans. tries to minimize the production rate for a growth number of workstations

48. The term slack refers to ….in project managements –

Ans. an activity whose delay has no effect on project completion

49. MRP systems are based on the philosophy that

Ans. Raw materials, parts and assembles should arrive at the right time to produce end
items

50. Decisions that concern the day-to-day activities of workers, quality of products
and services,
production and overhead costs and maintenance of machines are known as:
Ans. Control decisions

51. The logistics function includes all of the following activities except- inspection of
incoming
Ans. Inspection of incoming materials

52. Non-conformance is an expense of

Ans. cost of quality

53. Forecasts are needed to plan for facility installation

Ans. long range
54. is typically an objective of scheduling
Ans. Maximizing the process time

55. is an important factor for deciding about level of production

Ans. Inventory carrying cost

56. TQM is a strategy that is designed to change the quality of a product to satisfy
customer needs
by using
Ans. BENCHMARKING

57. The most suitable layout for job production is:

Ans. Process layout

58. is the time elapses between issuing replenishment order and receipt of material
in stores

Ans. Lead time

59. In reference to classifications of quality costs, equipment design falls in the

category
Ans. Prevention cost

60. Which one of the following depicts the feature that is a dimension of quality?
Ans. Ability to repair a product

61. Outsourcing is
Ans. the opposite of vertical integration

62. If two variables were perfectly correlated the correlation Coefficient would be
equal to
Ans. -1 or 1

63. The DPMO or EPMO for a six sigma quality level is

Ans. 3.4

64. Which is not correct with respect to fixed position layout

Ans. High Demand Volume

65. Dependent- demand inventory means

Ans. Materials that are service part

66. Which one of the following is not a statistical method of forecasting?

Ans. Delphi

67. Which of the following is true for supply chain management

The physical material moves in the direction,
Flow of cash backwards through the chain,
Exchange of information moves in both the direction….
all of these

68. In item series method of forecasting which of the following cannot be predicted
Ans. random fluctuations

69. Which of the following statement is correct? Pg119

Ans. Services facilities are generally process layout kind,
Services facilities cannot be line layout
C Both 1 and 2 are correct

70. Costs associated with backordering products are called costs.

Ans. Shortage
71. Features and benefits that differentiate one product from another are called
Ans. order winners

72. House of quality depicts

Ans. quality function deployment

73. Which of the following is not a component of holding cost

Ans. Order Processing

74. Which of the following is not a characteristic of exponential smoothing

Ans. Weights each historical value equally

75. The operations function has functional linkage with

Ans. marketing, suppliers, finance --------------------------------------------- All of the above

76. Which if the following is not a variable cost

Ans. Cost of leasing an equipment

77. ISO 14000 are basically

Ans. Environment standards

78. One of the following is not important in choosing forecasting method

Ans. Working environment

79. Ships and weddings are examples of product and services

Ans. MAKE TO ORDER
80. ISO 9000 are
Ans. Quality standards

81. Which of the following is not a quality function?

Ans. Compensation

82. Forecasts are needed to allocate budgets among businesses decide the number of
employees and schedule equipment and other resource
Ans. Intermediate range

83. One of the following is not a valid approach for gathering data for judgmental
forecasting
Ans. Company records

84. Quality checklists are used

Ans. To ensure that quality assurance steps are followed

85. Which of the following would not normally be considered as a cost of quality?
Ans. Marketing cost

86. In ABC analysis continuous monitoring and accurate Record Keeping is applicable
to
Ans. A ITEMS

87. The layout problem occurs because of the following

Ans. All of these (Change in product design,,, Introduction of new product,,, market
changes)

88. Demand of a product x is 20 units per week its unit cost is Rs.3000 ordering cost is
Rs 2500 per order and annual holding cost is 20% of the cost EOQ of X will be
Ans. 93

89. Forecasts
Ans. Are rarely perfect

90. Which of the following does not form the part of a typical distribution activity?
Ans. Production

91. Which of the following is an important feature of process layout?

Ans. Skilled Labour

92. Repeatable increase and decrease in demand over short period of time are called
Ans. Seasonal patterns

93. An integrated product design process is the new standard for the rapid creation of
competitively priced, products
Ans. High quality

94. Which of the following is not competitive priority for most companies?
Ans. Infrastructure

95. In reference to classified of quality costs equipment design falls in the category

Ans. Prevention

96. A house of quality is -

Ans. a matrix relating to customer “wants” to firm’s hows.

97. Robust design is

Ans. Six Sigma Quality
98. Progressive organization adopt outsourcing to have more focus on their
Ans. Core competencies

99. Which of the following is not true? vertical integration leads to

Ans. Reduce control over cost

100. Which of the following is not related to pull system?

Ans. Inventory of finished products

101. Six sigma programs do use one of the following methods

Ans. Process control such as reducing variation

102 ...................is the process of managing information services and product to

ensure that they are available at the right place at the right time at the right cost in
the right quality while maintain desired levels of quality –
Ans. Value chain integration

103. For a fast food joint order taking, bill payment, and home delivery are
Ans. Processes

104. Which is not correct fact about information?

Ans. Exists only in backend

105. Operations management has evolved in following sequence?

Ans. efficiency, quality, customization, time-based competition, service, sustainability

106. Which of the following is not a component of a control system

Ans. Statistical Sampling
107. iPods are examples of products
Ans. Standard

108. The most preferred method for achieving total quality in process output is
Ans. Build and install and error proof process and maintain it

109. When break-even analysis is applied to an outsourcing decision, the breakeven

quantity is
Ans. The ratio of fixed costs to the difference between variable outsourcing cost and
variable inhouse production cost

110. Which one of the following is correct?

Ans:- Both (1) and (2) ( Service facilities are generally process layout kind, Service
facilities can not
be line layout type)

111. Which of the following is not a part of PDCA cycle

Ans. Correct

112. A company’s ability to achieve market and financial superiority over its
competitors is called

Ans. Competitive Advantage

113. One of the following is not related to six sigma Implementation?

Ans. Enlisting a corporate sponser to support team-activity

114. Exponential smoothing

Ans. Assigns weights to past data that decay exponentially as the data gets older
115. when a company caries out break-even analysis for an outsourcing-

Ans. The ratio of fixed costs to the difference between variable outsourcing cost and
variable in house production cost

116. The preferred method for achieving total quality in process output is-

Ans. Build and install an error-proof process and maintain it

117. He process designed to transform a set of input elements into a set of outputs
elements

Ans. Production

118. Priority rule in job sequencing that will minimize the average job completion time
for a number of jobs to be processed on a work-center is

Ans. Shortest Processing Time

119. Which one is not Japanese related quality management techniques

Ans. All of the above

120. which one of the following quantifies service level of dabbawallas

Ans. Doing it right first time

121. Decisions that concern day to day –

Ans. Control decisions

122. with reference to attributes customers use in evaluating the quality of products and
services a holiday-
Ans. Experience attributed

123. ___________ is an important factor for deciding about level production

Ans. Inventory carrying cost

124. Which of the following is most closely related to statistical process

Ans. Control- process


125. Which of the following emphasise defect per million as key measure of quality-
Ans. Six sigma

Case study
In the mid-2000s Toyota expanded its production facilities rapidly in a bid to grow
globally and to
achieve its goal of becoming the number one auto maker in the world. Toyota's rapid
growth
affected its product quality with the company reportedly compromising on its
manufacturing
techniques. Some safety related problems accrued in Toyota vehicles. Later a series of
recalls
followed which put the company's hard-earned reputation for quality at risk. Analysts
opined that
constant recalls had damaged the reputation and brand image of Toyota and hindered
its return to
profitability. To increase its market share, Toyota had sacrificed its legendary quality
and ignored its
own management principles and customers, a feedback given by customers. To verify
the cause of
recalls and improve quality, Toyota set up a committee. The committee was to inspect
every
process in the Toyota Production System to ensure delivery of quality products to
customers.
31. Advantage of KAIZEN as per understanding phylosiphy ‘Toyota Way’ is:
a. factories need a lot of space for workers meetings
b. employees start chatting to each other more
c. manufacturing times are increased
d. increased productivity

32. according to Toyota philosophy JIT (Just-in Time) means:

a. re-engineering for breakthrough
b. push type production
c. variability increase
d. waste reduction

33. Select incorrect statement

a. Toyota setup quality assurance teams only in manufacturing area
b. Toyota’s rapid growth affected its products quality
c. TPS is used as benchmark by many automobile manufacturers
d. Toyota always believes quality as an order-winner

34. Toyota’s commitment to manufacturing world class and quality automobiles lies
in:
a. fast introduction of new models
b. cost leadership
c. quality right from development to delivery
d. Providing easy financing alternatives to customer.
Extrasss

Ques. Forecasts are needed to allocate budgets among businesses, decide the number of
employees and
Ans. Schedule equipment and other resource intermediate

Ques. assembly line balancing-

Ans. Tries to minimize the number of workstations