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    A salesperson resolved a customer's concerns by providing additional needed information when answering questions. Objections are normal parts of conversations that present obstacles to completing a sale. Concerns usually involve quality, size, appearance, name, style, construction, weight, and durability. Managing objections takes time as they are normal parts of almost every conversation, not just sales. The salesperson does not need to answer objections immediately. Empathy connects with customers on a personal level. Selling quality and uniqueness is good if a customer argues price. Good customer discovery focuses on asking open-ended questions to clarify.

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    A salesperson resolved a customer's concerns by providing additional needed information when answering questions. Objections are normal parts of conversations that present obstacles to completing a sale. Concerns usually involve quality, size, appearance, name, style, construction, weight, and durability. Managing objections takes time as they are normal parts of almost every conversation, not just sales. The salesperson does not need to answer objections immediately. Empathy connects with customers on a personal level. Selling quality and uniqueness is good if a customer argues price. Good customer discovery focuses on asking open-ended questions to clarify.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    31 views1 page

    This Study Resource Was

    Uploaded by

    shaira alliah de castro
    A salesperson resolved a customer's concerns by providing additional needed information when answering questions. Objections are normal parts of conversations that present obstacles to completing a sale. Concerns usually involve quality, size, appearance, name, style, construction, weight, and durability. Managing objections takes time as they are normal parts of almost every conversation, not just sales. The salesperson does not need to answer objections immediately. Empathy connects with customers on a personal level. Selling quality and uniqueness is good if a customer argues price. Good customer discovery focuses on asking open-ended questions to clarify.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    A salesperson resolved concerns and provides additional information needed by a

    customer when answering questions.


    False

    An objection is anything the prospect says or does that presents an obstacle to the
    smooth completion of the sale.

    True

    Concern usually involved quality, size, brand appearance, name, style, construction,
    weight, and/or durability.
    True

    Managing objections takes time.


    Objections are a normal part of almost every conversation—not just in sales.

    m
    True

    er as
    co
    In this method, The salesman does not need to answer immediately an excuse or an

    eH w
    alibi of the prospect.

    o.
    Pass over
    rs e
    ou urc
    Empathy is a way to connect with your customer on a personal level.
    o

    True
    aC s

    Sell quality and uniqueness if the buyer argues price.


    vi y re

    True

    Good customer discovery always focuses on asking to clarify.


    ed d

    True
    ar stu

    Good customer discovery always focuses on asking open-ended questions.


    False
    is
    Th
    sh

    This study source was downloaded by 100000766518432 from CourseHero.com on 12-02-2021 22:42:25 GMT -06:00

    https://www.coursehero.com/file/99245109/FQ2-2docx/
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