Keila Gamez Soto

Phoenix, Arizona • ***-***-9149 • keilalgamez@gmail.com

Skills
▪ Languages: Bilingual, English, and Spanish
▪ Software: Microsoft Office Suit (Word, Excel, PowerPoint, Outlook, Access, Publisher)

Experience
Starbucks Scottsdale, Arizona
Barista/trainer May 2019 – Now
▪ Service customer’s needs, such as crafting beverages and answering any of their questions regarding our
menu items and phone application
▪ Trained new hires and mentored fellow employees to company standards
▪ Organize our weekly inventory order, while validating items in the order
▪ Control weekly tips in order for each peer to receive their portion
JPMorgan Chase Tempe, Arizona
Fraud Analyst I January 2018 – December 2018
▪ Analyze data, research information to make account decisions
▪ Multi-task between systems to produce over 70 accounts a day in a fast-paced call center environment
▪ User knowledgeable of computer programs- Lexis Nexus, TSYS, FWI
▪ Provide exceptional customer service by communicating efficiently throughout the workflow and
insuring the customer’s personal information safe
▪ Excelled in full-time internship program from January 2018 – June 2018, and accepted full-time offer in
July 2018
Education & Certifications
Arizona State University Phoenix, Arizona
Organizational leadership August 2020 –
Now
▪ Expected graduation date 2022
Year Up / GateWay Community College Phoenix, Arizona
Business Operations Training August 2017 – June
2018
▪ Year Up is a leading one-year career development program with 250 corporate partners around the
country; the program includes college-level courses, professional training, and a six-month internship
▪ Studied Business Operations where I learned business and economic principles that support
professionalism and customer service success
Certifications
▪ Toastmasters Certificate of Completion

Volunteer Experience
DECA Phoenix, Arizona
Member September 2014 –May 2016
▪ Prepares students around the world to become leaders and entrepreneurs
▪ It helps build the community by partnering up with different organizations to fundraise those in need
▪ Come together in conferences to further our learning to prepare for the future workplace
Year Up Ambassador Program
Member
▪ Recruit future candidates to inform them about the mission of Year Up and how it can benefit their
future success