CROSS CULTURAL TRAINING AND DEVELOPMENT

INTERNATIONAL HUMAN RESOURCES

Training aims to improve employees’ current work skills and behavior. Development aims to increase abilities in relation to
some future position or job. The international assignment is a vehicle for both training and development, and as a result
international assignments continue to play a strategic role in international business operations. Training plays a role in
preparing and supporting personnel on international assignments is also considered. Management development - any
attempt to improve current or future management performance by imparting knowledge, changing attitudes, or increasing
skills.

The TRAINING AND DEVELOPMENT PROCESS

• Needs analysis - Identify job performance skills needed, assess prospective trainees skills, and develop objectives.
• Instructional design – Produce the training program content, including workbooks, exercises, and activities.
• Validation – Presenting (trying out) the training to a small representative audience.
• Implement the program - Actually training the targeted employee group.
- Evaluation – Assesses the programme’s successes or failures

LEVELS OF LEARNING PRINCIPLES OF ADULT LEARNING

Differ based on desired performance required:
1. C – Basic Comprehension FAMILIARITY
2. A – Ability to Analyze PROBLEM-CENTERED
3. S – Ability to Synthesize PERSONAL INFLUENCE and CONTROL
4. E - Evaluating VALUES OF MUTUAL TRUST AND
RESPECT, OPENESS AND HONESTY
KOLB’S LEARNING STYLES
• FEELING – require immediate feedback, involved – give personal experiences
• WATCHING-listen and observe activities
• THINKING – argue, logical conclusions
• DOING- physically involved

CROSS CULTURAL TRAINING

Categories Topics
a. Area studies a. Executive etiquette for global transactions
b. Culture assimilator b. Cross-cultural technology transfer
c. Language training c. International protocol and presentation
d. Sensitivity training d. Business basics for the foreign national
e. Field experience e. Language development

BENEFITS OF TRAINING HCNs

Facilitates firm-based training Builds corporate identity and teamwork
Broadens PCN outlook Transfer of skills, knowledge and abilities
Staff retention Mobility
Builds on diversity to foster innovation Cross fertilization